Cons: "With the coronavirus breakout it was better if they pass disinfectant wipes especially before meals"
Pros: "Comfortable and Clean"
Cons: "All of our luggage was lost and did not arrive in Prague"
Cons: "Will never use Lufthansa again"
Pros: "The crew were nice and the service very good. The layover was short."
Cons: "Our luggage was lost so we had to go back to the airport the day after. In economy class the Last 3 central rows or even more, have no carryon storage. We were stuck with our carryons for over 7 hours during the flight Montreal Munich. This is the case if you fly their new A350-390."
Cons: "Space was limited"
Cons: "Impossible to do beter."
Pros: "Smooth flight"
Cons: "Stop overcharge people for 1 luggage :( very disappointed"
Pros: "Flight was delayed 2 hours no big deal o me I just slept on the bench it was good flight beat seat 42d"
Pros: "Food & entertainment were good;"
Cons: "Seats were very tight, several crying babies (no fault of airline) making it difficult to sleep"
Cons: "There was hardly any communication about the delay."
Pros: "Underseat AC power and USB power was the highlight of the trip."
Cons: "Food portions were tiny. Totally dehydrated at the end of the flight, and water was passed out in 100 mL servings. Insufficient space under the seat for a backpack."
Cons: "I didn’t like selection on movies"
Pros: "Tout était impeccable."
Pros: "Good staff and food."
Cons: "Flight was late and boarding was unorganized. When the person sitting in front of me moved their chair it hit my head and moved all my stuff, this should not happen. We should not feel our area moved because the person moved their seat in front of us."
Pros: "Flight crew was friendly and attentive. Airplane had good amenities. On time and smooth takeoff and landing."
Pros: "The service. Smooth flight."
Pros: "The flight attendants were so friendly and helpful. The food was good...didn't even have to pay for food or wine. On-board entertainment was excellent. I would fly Lufthansa any time!"
Cons: "Having to go through passport control and security a second time took too much time for the connection between flights."
Pros: "Service, food, and entertainment was great!"
Pros: "Since the flight was not full I could stretch out to sleep. I liked the extensive movie selection"
Pros: "Attendes very keen in attend Crew increased the speed to repair the delay"
Cons: "Delay due weather"
Pros: "Liked how many bathrooms were on board and amount of water served. Lots of entertainment selections!"
Cons: "I wish there would have been additional snacks or candy available for purchase. That being said, I was delighted with the drink service-I always had water available which was much appreciated!"
Pros: "Usual good service for economy class on this airline"
Pros: "The entertainment options were great, The plane was very clean and the bathrooms was HUGE!"
Cons: "uncomfortable seat, off set from the seat in front of me so my entertainment screen was at an odd angle to watch. Food was ok but they had a sauce on the chicken that was not very appetizing. It actually made my wife sick and lets just say she did not keep her dinner. Also, I asked for a scotch after take off and it was a small shot and after dinner I asked for another and it was just a whisper. It did not even cover one ice cube. It would have been nice to get at least a full shot."
Cons: "The passenger behaind, was a tall guy. All the 7 hours flight i had to fight him to allow me puting my back sest dowm on his hearting legs. Why didnt hay extra and seat where it fits his size?"
Pros: "Flight was on time."
Cons: "I was sitting at the tale end. Seat was extremely uncomfortable. I was trying to rest yet flight attendants and several passengers were talking loud. Crews kept forgetting passengers orders/requests. A lady sitting besides me pushed a call bottom 3 times to get noticed. Flight attendants were too busy chatting with passengers to help other passengers. I have never seen that type of services before."
Pros: "Premium economy gives you extra confort, more space to sleep better."
Cons: "The flight was delayed 40 minutes."
Pros: "flight crew was nice"
Cons: "Flight was delayed over an hour and there was no bathroom service on board"
Pros: "First time flying Lufthansa and I had a comfortable and enjoyable experience. The food was quite good and the selection and quality of entertainment was excellent. Best of all, there was plenty of legroom for a long international flight!"
Pros: "GOOD food, service was fine. Seat had good room."
Cons: "My seat didn't stay back (would lock) and kept me from getting much sleep. But, ultimate reason for mediocre rating was the level of turbulence. very bad - maybe not airline's fault, but still it was unpleasant."
Pros: "Friendly staff, good food, free wine, comfy (as can be expected) seats AND AMAZING LANDING into Munich. OH! Good movie selection too!"
Pros: "I enjoyed the crew, the space and and the food was ok"
Cons: "The movie And tv show selection could have been better."
Cons: "The airline went on strike the day I was supposed to fly, so at 4:30 in the morning I arrived to the airport and learned that my flight got cancelled. The evening before there were no info about cancellation on internet. But a representative re-booked my trip on the same day with 2 different companies from the other airport and provided a free taxi. So I arrived to my final destination only 3h late. So my ratings will go only to "overall" as OK. On the other flights with Lufthansa the "Entertainment" and "Food" are usually Excellent"
Pros: "Very friendly crew! Very comfortable seats. Bailey's offered free! I had never been on an Airbus 340 before--stairs down to the bathroom was interesting."
Cons: "Food--but probably no worse than other airlines."
Pros: "After so many domestic flights of being shuffled around and interacting with flight attendants that seem to not like their jobs much and passenger's are just an annoyance, flying abroad on Luftansa was quite a different experience! The flight attendants were polished, professional, and actually wanted to provide a service. Their interactions made me feel like I was cared about and that they wanted my unique needs to be met. This made a 10 hour flight an enjoyable experience which I certainly didn't anticipate."
Cons: "Asked hor wheelchair assistance on the 3 connecting flight ... Never got one Weighing the carry on is ridiculous! Had to tortow away stuff because a couple pound over British allows up to 50 pounds on a carry on Asked to switch seats and hot terrible service Tried to get boarding pass 24 prior could not They lost my luggage got it 3 days later And other things that I was not happy about"
Pros: "Overall good experience. I don't expect much for food on planes and dinner was acceptable."
Pros: "Wonderful flight, way more comfortable but in the other economy class I've been on"
Cons: "Too much sugary bread as nourishment."
Pros: "Promptness, profesional and nice service. Everything overall."
Pros: "direct flight"
Cons: "only one type of food offered. presented in a rude way."
Pros: "crew was helpful, seats comfortable, leg space good, entertainment good. a good flight without incident. boarding and getting off plane went smoothly."
Cons: "vegetarian meal had no protein, just white rice. Vegetables were good. Breakfast meal was very light, almost all carbohydrate. Some protein would have been helpful."
Pros: "quiet on-time flight"
Cons: "Overnight flights are usually a pain in the neck, which is obviously not the airline's fault"
Pros: "Clean, good pilots and quick"
Cons: "Flight attendants rushed' us after food too have a drink or a cup of coffee and after 4 hours brot the water or a drink... I felt very thirsty on the hole flight... Smallest sizes ever on drinks... I don't mind paying extra for a good quality service, and I'm flying only with you guys, but that was like a bad experience..."
Cons: "Did not get the luggage for 4 days! I was asked to purchase clothes etc and that they will only reimburse 50% of it. It is understandable that security may have held the bag, but I cannot understand why Lufthansa could not load it for 3 more days?"
Cons: "The connections for audio wasn'y working, false contact..."
Pros: "Better than on ontime, ahead of schedule"
Pros: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Cons: "No suggestions."
Cons: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Pros: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Cons: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."
Pros: "Decent price for economy comfort seat, 4A."
Cons: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."
Pros: "Flight was on time."
Cons: "Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt."
Pros: "Everything works and quick to get to destination."
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "Staff rude and short"
Cons: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Pros: "Good for both."
Cons: "Bigger seats."
Cons: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Cons: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."
Pros: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Pros: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Cons: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Pros: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Pros: "Friendly staff"
Cons: "Security check at gate; No priority"
Pros: "Friendly and efficient crew. Flights were on time if not even early."
Pros: "Gaps between seats are very narrow."
Cons: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Pros: "Light snack and complementary wine"
Pros: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Pros: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Cons: "Except for the man next to me - great!"
Cons: "Still waiting to board after missing this connection had to be booked on another airline"
Pros: "Staff very pleasant"
Cons: "Evening snack was not the greatest breakfast was pretty food"
Pros: "I slept pretty much the whole time"
Cons: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"
Pros: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Cons: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Cons: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Pros: "Absolutely nothing!"
Cons: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Cons: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"
Pros: ".Very much on time with pleasant service."
Cons: "Can nit find much fault fir a short run!"
Pros: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Cons: "Boarding was a free for all. The travelers did not pay attention to the priorities."
Cons: "At some point the luggage was lost. here."
Pros: "Excellent experience with the cabin crew."
Cons: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Pros: "The flight attendants could not do enough for you."
Cons: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Pros: "The crew service is impeccable. Ground services very friendly and professional."
Cons: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Pros: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."
Pros: "Staff at Schipol airport were lovely and very helpful. Cabin crew were friendly and efficient. On board snack was nice."
Cons: "Elbow room is a little bit awkward and I didn't get to sit next to my fiance WE will still definitely recommend KLM though!"
Pros: "The cabin crew were fantastic and funny"
Cons: "Tiny seats"
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Great smooth flight staff was pleasant and the overall experience was fantastic."
Pros: "It's the best flight I could get for such a low price. But don't expect to to get the best and newest planes around but it's still overall a good experience."
Cons: "Quite bummed that the flight didn't have wifi / USB):"
Pros: "The crew was very nice and helpful."
Cons: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Pros: "Was able to check in online, very convenient and easy to access site."
Cons: "I didn't go on this flight, unable to leave Seoul (to Beijing) with China Southern."
Pros: "KLM Is an impressive flying experience. We enjoyed the comfortable seats, the in-flight entertainment, and the food. The flight attendants are top notch as well."
Cons: "The only complaint I have regarding my most recent flight was the incredibly rude service staff whom we experienced at the front counter at check-in. After a harrowing cab ride to the airport in which our driver continuously ignored my request to follow the GPS insisting that he knew faster shortcuts, we arrived 40 minutes later than intended. Additionally he dropped us off at the wrong terminal such that we finally arrived at the KLM gate an hour later than we had planned. This was especially frustrating as we are traveling with two small children and made every effort to be punctual and leave early to be sure we got there with time to spare. Not the case today. All of that I could deal with, but when we arrived at the KLM counter, and I apologized to the attendant staff member that we were late and explained that our cab driver got lost, she responded by chastising us first in Spanish and then in broken English. She made sure to make it clear to us that it was our fault and we should not blame the Argentinian cabdriver. The cabdriver was not actually Argentinian, but that is totally besides the point. I was totally taken aback to be treated so rudely as a greeting at the airline counter. My wife share the same sentiment. Nothing like this has ever happened to us before. Thank God, every single airport personnel and of course KLM staff member on board was incredibly kind and accommodating of our children subsequent to this. It saved what otherwise could've been a terrible experience."
Pros: "Even for this short flight, drinks and sandwich was provided staff were efficient and friendly"