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Pros: "Entertainment and food are always reliably good on Turkish."
Cons: "Ground crew was very poor at communication, no one warned us we would need a visa; we spent hours and hours queuing for what could have been sorted out in advance. Communication was terrible. The flight was delayed due to Pakistan closing air space. Turkish rescheduled but no real help in Istanbul."

Pros: "One on the plane, the flight was fantastic! Great service and food. Comfortable for a long-haul flight. Very modern aircraft with nice entertainment system. Overall great experience."
Cons: "Scheduling! We were 4 hours delayed after I had already had a flight cancelled that day. And this 4-hr delay caused me to miss my connection. Turkish did take good care of me in Istanbul, though it was a very slow process to get a hotel with them. Also, my bags missed the connection somehow."

Cons: "Inflight movies are very dated. Few new releases."

Pros: "Nothing"
Cons: "I didn't fly, they opened counters late"

Pros: "Turkish airlines is the best"

Pros: "Stay away from Turkish airline"
Cons: "$1000 for new date. Will never flight Turkish airline again"

Pros: "Food & entertainment"
Cons: "Boarding, narrow seats for a 7 hours flight & lost baggage"

Pros: "Perfect take off and landing. Very smooth flight with good service"

Pros: "Food and entertainment was great"

Pros: "Crew is polite and professional."
Cons: "1. Limited legroom and space. 2. Would like additional cabin service for water etc. Also would like a non-dairy option for breakfast."

Pros: "Nothing"
Cons: "I received my luggage one week after the flight"

Cons: "The crew was not very warm and/or welcoming - they were short, impersonal, and kind of cold"

Pros: "Our flight from CAIRO was delayed for 3 and half hours. We missed our flight to Chicago. The Staff at Istanbul airport were very very unhelpful and rude. They did not try at all to find an alternative route for us. The lack of empathy and understanding was astounding. NEVER TURKISH AIRLINES AGAIN!"

Cons: "I'm very angry because the trip late more than an hour, which caused me to delay the trip Riyadh to Abha and lost the value of tickets. I think this is last flight of me for Turkish airlines."

Cons: "The flight to Lviv was cancelled after 3 hours delay. All happens in life. But the only option Turkish airlines were offering is to fly the next day. I was flying to the funeral and this was not working for me (especially this was their second flight to Lviv cancelled - 2 in a row). The transfer desk didn't inform that there were two other flights going the same day of other airlines. When i approached to help me to go with a different airline the personal was very rude saying they will not help transferring the luggage and that they can't unload the luggage sooner than 3 hours after you go out of the security and passport control. When i asked to book to a different destination in Ukraine. It took 50 min at the desk to do it. Simply because 4 people at the desk were laughing and joking and nobody was concerned about the queue of over 40 people staying. After 30 min it turned out they've lost my boarding pass and it took 15 min to find it as one of the transfer guys managers simply took it to a different room... At the end when they found it it took only 5 min to do the work. I would appreciate more information from the desk about available flights and more support to manage the situation. I'm happy that people at the transfer desk are so joyful and happy it obviously helps to deal with the stressed passengers whose flight was cancel."

Cons: "The crew blocks economy passengers from moving forward until all of first class has left. No other airline does this and its really annoying"

Pros: "Food quality and robust Entertainment options"
Cons: "1. Economy seat rows too close together making seat reclines very intrusive. 2. Also, flight attendants did not request people to sit up during meals which made eating very difficult in my case. 3. Bathrooms were very dirty during the last 1/3 of the flight and remained so, including no toilet paper and paper towels. 4. No second serving for refreshment beverages during flight."

Cons: "I was in the middle seat next to a very big man. His belly and arm was spilling over to my seat. I could not even pull out my food tray from inside the arm rest. Had to eat with my food on my lap. Throughout the long flight his arm on my side and his elbow was hurting me."

Pros: "Last my lagge"
Cons: "It should be connected fight with my other flight"

Pros: "Nothing jumped off the tracks. Every trip went exactly planned."
Cons: "thru Istanbul"

Pros: "Arrived safely"

Pros: "Everything"
Cons: "Nothing"

Pros: "Turkish airlines always delivers and economy feels like business with the hot towels and good food!"
Cons: "Quite a full flight and no extra accommodation for families."

Pros: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"

Pros: "Good and comfortable"
Cons: "Food"

Pros: "Very relaxing, excellent food, very good customer service, I love Turkish Airlines."
Cons: "The food on the flygh istanbul to New York was not as good as usual. It was a bit cold, but a part of this everything was excellent. Overall I am very happy!!"

Cons: "Cramped economy seating, but usual for these days."

Pros: "-"
Cons: "How come a Business Class doesn't have sleeping masks? Unbelievable."

Pros: "The flight and in-flight services were good."
Cons: "Flight was delayed by 2 hours with minimum information and no apology. We missed our connecting flight and the ground staff in Istanbul was not very helpful. The people at the so called Welcome center/care point were fownright rude."

Pros: "Cabin attendants tried to be helpful and pleasant."
Cons: "food was very unimaginative, way too much carbohydrates, and little attention to a healthy diet. Movies were constantly being interrupted by announcements - like 20 times per movie. This was on flight from Istambul to NYC, not the one from Tel Aviv."

Pros: "Crew was generally clean and professional but not necessarily super alert."
Cons: "They did not regulate seating ruled well enough which led to others in the plane wondering around drunk during seat belt on moments and falling on me twice while I was trying to sleep. Not only was that frustrating but it is not safe to have people up and about when the captain requests seatbelts."

Pros: "It was s safe flight."
Cons: "We were forced to go through numerous security checks. The last check was at the gate and our carry-ons were searched yet again and our laptops, cameras and iPads were taken. Apparently we cannot bring these items on the plane and no one told us, the customers who paid to board this flight. Plus the wifi was not free. And when we tried to use the wifi code we were given from the crew as a "perk" from our camera Ana iPads being taken, that still did not work. So that was a 13 hr flight with no wifi. Plus on my flight from Istanbul to Atlanta my Tv did not work and the crew didn't speak English and could not understand my complaint. Overall the worst flight ever, close to a Delta flight which everyone knows is the bottom of the barrel of airlines. When we finally arrived in Atlanta it took 3 HOURS to get our baggage. We landed at 7:45 PM and did not get our bags until 11 pm. We were not told what the delay was and to just be patient. I will a NEVER take this airline agin."

Pros: "Everything"

Pros: "Everything was great , food, crew , fly, time..... thank you for a great experience ...."

Pros: "new aircrafts, easy boarding ontime departure and arrival"
Cons: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"

Pros: "the crew"
Cons: "the draft from the air conditioner"

Pros: "Nothing"
Cons: "The food was no good. The airplane was so hot sometimes I couldn't breathe"

Pros: "I found the physical environment very comfortable, clean , a young dynamic crew who were very attentive and helpful"

Pros: "Plane was new and clean. Food was fresh and tasted good. Entertainment included a wide variety of new movies and TV shows."
Cons: "Service was mediocre and poor at times. The staff did not communicate with the passengers. There was an hour delay in take off as we sat on the plane and no explanation. There was also some delay in landing which seems due to poor weather but not communication. They seem nice but could use better training."

Pros: "Crews were friendly, on time take of and arrival. food was good"

Pros: "The usual courteous service and interesting spread of appetizers."
Cons: "I am a frequent user of Turkish Airlines and I enjoy the good service they offer BUT I have never understood why they just can't get boarding better organised. Regardless of what destination I have been going to, boarding time with Turkish is a nightmare, it is always chaotic and provisions for priority boarding for premium class passengers is a joke, often non-existent. All other services are great but this one element takes the joy out of what would otherwise be a great airline."

Pros: "The food was amazing."
Cons: "The inflight entertainment didn't work on one of my flights."

Pros: "Excellent price, food, staff, and accommodations! Highly recommend Turkish Airlines!!!"

Pros: "Crew were very curteous"
Cons: "Food was not great. I expect, and have previously experienced much better food quality and taste from Turkish Airline"

Pros: "Food and tv"
Cons: "Crew was a little bit rude"

Pros: "The flight attendants are very attentive. Enjoyed seeing them using team work. Keeping the passengers in line during landing."
Cons: "The incoordination at the BGW airport. Flight attendants should be more fluent in other languages."

Pros: "The entire experience was great, good meals, great entertainment system, wifi on board, great attention."
Cons: "The seats are not the most comfortable for such a long flight. My seat would not recline which made the super long flight feel even longer."

Cons: "Flight was cancelled, we wanted to get on the Skopje flight instead, but were told it's left already. We knew it didn't. After some back and forth we were put on the Skopje flight and arranged our own transportation to Prishtina. We learned later that the evening flight to Prishtina, which we were supposed to be put on originally, was also cancelled. If we didn't insist, we would have had to spend at least 24 hours stuck in Istanbul airport. If you've ever flown through there, you know it's one of the worst airports ever."

Pros: "The extra security measure at IST gave us peace of mind given the travel warning the US had used involving Turkey. Second, the quality and quantity of food was fantastic and more than we've ever experienced in any airline."
Cons: "There was a large group of young people who were disruptive the entire flight from Istanbul to Chicago. It did not appear that their adult chaperones were doing anything to control them, nor did we see the flight crew intervene."

Cons: "Super"

Pros: "UP TO THE MARK I EXPECTED"
Cons: "A PILLOW WOULD BE GOOD, MAKING THE FLIGHT MORE COMFORTABLE"

Pros: "I liked the (free) upgrade to Premium Economy."
Cons: "Food was ok but I recommend including a small salad with dinner."

Cons: "Delay of 40 minutes"

Pros: "By far the best of the 4 flights involved in my trip. Everything went smooth except for deboarding, but that's because of the people, not the airline staff. There was constantly an attendant walking the plane offering water refills entire flight. 3 beverage services, 2 meals, and constant water. Very very good experience"

Pros: "All seats were very comfortable and spots where I can view everything and crew were awesome."
Cons: "Local travelers should be offered even water."

Cons: "The app and trying to find boarding details prior."

Pros: "Yes"

Cons: "Don’t loose the luggage"

Pros: "Very nice crew. I flew with my 6 months old baby and the crew was really helpful and took care of us."

Cons: "There is no entertainment which is ok. You had to pay for everything in flight. Their carry on luggage size allowance is smaller than any airline I’ve ever flown"

Pros: "Brussels airlines business class seats were the most comfortable I have sat in."
Cons: "The United airlines business class seats were too crowded with no privacy. You have to climb over your neighbor to to use the rest room."

Pros: "Good Staff, Good Service, On Time Departure and Arrival"
Cons: "The ticket price was so expensive"

Pros: "After a bad experience checking in from Paris, the Ouagadougou part of the trip went well and the food was good, and a good entertainment system."

Pros: "Crew were super helpful and friendly. Food was above average for airline food. It was all on schedule. On my return trip - knowing already the confusion with the exit row seat which I explained here, they switched me to the correct exit row without a problem or charge."
Cons: "I tried to book exit row seats online. The seat map would not load, so I called the number suggested. Had a long a confusing conversation with a woman who did not seem to understand what an exit row seat was. I booked seats, but my card was never charged and I received no email confirmation. I tried the website again and this time saw the seat map. Completely misleading. The real exit row is the row IN FRONT of the marked exits on the map. I chose the row which looked like an exit row, and on boarding found that I was in the row behind the exit row. The flight attendant took a photo of my seat map print out, because it was so confusing!!! No wonder the woman I spoke to sounded like she didn't know what she was talking about - she was following the seat map too!"

Cons: "The boarding system blocked all twenty U.S. passport holders from boarding the plane. I argued with the gate agent who was defiantly stupid. Never again for this airline for any of us."

Pros: "We got warm washcloths to refresh our hands and face. A full bottle of water to save as we needed, followed immediately by a beverage service and pretzels. Dinner of either fish or chicken was delicious, and included bread, cheese, salad, and dessert. Followed by additional beverage services, a mushroom calzone and finally Belgium chocolates. The crew was friendly and entertainment on personal monitors was very good. This was the best overseas flight I have had in several years."
Cons: "Aisles were very narrow to access bathrooms."

Cons: "Service was bad"

Pros: "Entertainment options were awesome!!!"
Cons: "We left late because they were waiting for people from another flight that got canceled to transfer to our flight, and even with the delay, one of my bags got lost. I was the third person to check in for the flight, so I'm not sure how that happened."

Cons: "Flight crew would gossip in Flemish Food not good and I vegetarian dinner option provided at all!"

Pros: "None"
Cons: "Delay boarding,delay riching destynation,poor crew service"

Cons: "My husband was rerouted through London because they said he didn't have an ETA to go through Canada. But he does have one. We have the number and Brussels Air was the one that got it for him on his outgoing trip! When I called the airline to get his route details they said he does have one and they saw that he did. So what's up Brussels Air staff? We hope you will offer some recompense for the error and the trouble."

Cons: "no information on the board about delay and gate change"

Pros: "Nice planes"
Cons: "My luggage was lost and I still haven't received it"

Cons: "Food was bad. Crew was distracted gossiping. They skipped rows during meal times as they were distracted. The seats are the most uncomfortable airline seats I've ever sat in."

Cons: "Paid extra to secure aisle seat booking, reconfirmed byne two days before flight, at check-in was reassigned to a middle seat, without explanatiob or apology. Had to be uncomfortably adamant about paid aisle seat reservation for them to put me in one of the several still available."

Cons: "Very uncomfortable, no refreshments. Everyone on the flight was suprised to find that food and drink cost money. The entire flight, the crew was selling something and you could not pass in aisle or even use toilet for half the fight. No entertainmrnt on a flight of 4.5 hrs and this was not supposed to be a low cost flight."

Pros: "Business class. Great service and truly gourmet food. Departure & arrival exactly on time.... a first with JFK. Very nice present of a large box of Neuhaus chocolates upon landing."
Cons: "Silly but the toiletries bag was cumbersome and contained very little. Unlike our return flight to JFK the outbound flight to BRU had very, very poor food and I'm being politr."

Pros: "Excellent feature that shows your current trip progress on the world map. Excellent selection of movies. Excellent employees."
Cons: "The seat was alittle uncomfortable."

Cons: "Probably nothing to do with Brussels but the boarding out ot IAD was very unorganized."

Pros: "Nothing"
Cons: "Plane was malfunctioning- the electric went out several times ont be way to take off and right after landing. Food and drinks only for sale. Boarding late"

Pros: "I was happy to see that I had a huge amount of leg room on both of the flight legs! - Very comfortable"

Pros: "Smooth flight Pleasant staff Smooth boarding process"
Cons: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"

Pros: "Smooth flight Pleasant staff Smooth boarding process"
Cons: "Super late due to poor management of runway construction in Brussels No entertainment in the cabin"

Cons: "Brussels Airlines was obviously throwing around the luggage as my hard shell suitcase was cracked irreparably when it arrived at the carousel."

Cons: "Didn't get to find out gate number until 30 minutes before flight took off! Not good, too much stress and running.too"

Cons: "Entertainment was weak. Not enough choices. There was a mixup with my food preference. it was not passed on to the flight and they did not have any vegetarian options. Not even fruits. I was even ready to pay, yet nothing."

Pros: "."
Cons: "."

Cons: "There was a a man who I believe is the lead of the serving crew was very disrespectful and mean to passenger. I would never board an airplane when I see this man in the aircraft."

Pros: "Leg room seemed above average. Food was very good."
Cons: "Having games on the monitor is not a good idea because people are constantly pushing on your headrest!"

Pros: "Tons of food"
Cons: "Terrible in flight entertainment selection"

Cons: "Rows are very close together. We were packed in like sardines. Stewardesses prevent people from going to the toilets in the back when they are serving, and do not allow access to the toilet in the front. Not "user-friendly"."

Cons: "Not allowing free seat selection when the ticket is purchased."

Pros: "In-flight staff are professional and try to get on with things even in tricky situations."
Cons: "Inbound connection from Tokyo was late (1 hour) but this flight BRU-MAN was also 1 hour late, so got to the gate easily in time for boarding only to find my seat and boarding pass had been cancelled! Poor management of the situation - they don't check whether the connection is *actually* OK, just use the timetable. Poor real-time handling of the situation. This flight is sometimes subcontracted out to WDL who fly various other flights for SN throughout the day, and so any delay elsewhere in Europe can delay this flight. Baggage priority ignored for Star Gold. Missed train connection on arrival in UK. Due to the above problems. In-flight staff OK but ground crew seem disorganised."

Cons: "Never flew it; had to transfer to Lufthansa flights."

Cons: "The flight was canceled. I found out the day before my departure - the airlines didn't even contact me to let me know - and I never got reimbursed for the canceled flight. I had to purchase a $1500 new ticket to get back home in time. I wrote to the Brussels Airlines and they never addressed these complains."

Pros: "Very old planes No entertainment Very nice stewardess"

Cons: "The connecting flight was an hour late. We set inside the plane all this time while the crew could not decide what to do with luggage of a passenger who never showed up. The luggage was being removed and put back -and repeat several more time of the same- for a bit more than an hour. When we finally took off, there was an unpleasant surprise - we had to purchase our food. I had never had this experience before that we would not be offered food on a connecting flight and obviously was not prepared. Not only there was not food, or even a tiny snack offered, one had to buy mere water. Overall, very disappointed. BTW, our flight was not even on display anywhere at the Brussels airport, wrong gates were shown in our tickets and we almost missed boarding..."

Pros: "There were a couple of the flight attendants that were excellent: Friendly, welcoming and service minded. Not all, but I have come to expect the worst from United (I fly 5-6 trips a year with UA, 5-6 trips with other Star Alliance airlines). Food in Economy Plus was mediocre at best, it seems United are catering this from a correctional facility. Overall good experience due to the staff, but nothing that wow'ed us beyond being better than what we have come to expect from United."

Pros: "From the beginning of the flight, the bathrooms were a mess"