Daily cleaning, installation of cabin HEPA filters on flights from Rome Fiumicino Airport to Ontario
Air Canada, Alitalia and Brussels Airlines have all waived their change and cancellation fees on flights from Rome Fiumicino to Ontario. Confirm policies on booking site.
Alitalia does not allow booking a middle seat on flights from Rome Fiumicino to Ontario.
There are no direct flights for this route listed on KAYAK, the shortest multi-flight duration is 12h 09m
Most visitors from Rome Fiumicino Airport will not be allowed to enter Ontario. The travel restrictions do not apply to Canadian citizens,Permanent residents,Extended family members include those in a long-term, exclusive dating relationship and their dependent children, plus adult children, grandchildren, siblings, and grandparents under certain conditions,Foreign nationals for compassionate reasons in specific and limited situations, including to say goodbye to a loved one, to provide care for a loved one, or to attend a funeral.
Foreign nationals arriving directly from the US for a non-discretionary purpose,Indians under the Indian Act, International students approved by a provincial or territorial government as having a COVID-19 readiness plan will be allowed to enter Canada.
Read more about travel restrictions for Ontario
Visitors from Rome Fiumicino Airport will need to quarantine for 14 days upon entering Ontario.
Visitors from Rome Fiumicino Airport must present a negative RT-PCR (NAAT) test taken 72 hours before departing to Ontario.
Apply for an eTA
ArriveCAN Privacy Statement
Mandatory Accommodation Booking
Compassionate entry for travellers and limited release from quarantine
Foreign nationals traveling without an advance written approval for an exemption of a border restriction may be denied entry into Canada.
Masks: Required in public spaces.
Restaurants: Open with restrictions
Bars: Open with restrictions
KAYAK is a travel search engine. That means we look across the web to find the best prices we can find for our users. With over 2 billion flight queries processed yearly, we are able to display a variety of prices and options on flights to Ontario.
KAYAK’s flight Price Forecast tool uses historical data to determine whether the price for a flight to Ontario is likely to change within 7 days, so travellers know whether to wait or book now.
Hacker Fares allow you to combine one-way tickets in order to save you money over a traditional round-trip ticket. You could then fly to Ontario with an airline and back with another airline.
Sometimes travel dates aren't set in stone. If your preferred travel dates have some wiggle room, flexible dates will show you all the options when flying to Ontario up to 3 days before/after your preferred dates. You can then pick the flights that suit you best.
Scores according to KAYAK customer reviews
Pros: "Great attentive crew."
Cons: "Boarding has no groups, seats are small"
Pros: "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Cons: "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."
Pros: "Food was really hot & good customer service"
Pros: "The crew was amazing. They left snacks and drinks out in between service."
Pros: "Crew was very nice, appreciated that they came by with water often"
Cons: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"
Cons: "Flight was late"
Cons: "There was a half hour delay which no one could explain. Made transfer in Zurich really difficult."
Pros: "Crew was amazing. Good movie selection. Pretty comfortable."
Cons: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Pros: "Loved the crew from Zurich to sf. Amazing service"
Cons: "Arrive on time Zurich"
Pros: "Outstanding service by the crew."
Cons: "Seats in economy area little cramped"
Pros: "The crew was very friendly. Family line was nice when travelled with the little ones."
Cons: "I It will be helpful if the Gate information available within 6 hours of the flight. We don't have gate information and our flight within 3.5 hours. But overall wonderful experience."
Pros: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Cons: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Cons: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Pros: "Customer service is excellent."
Cons: "Delayed again"
Pros: "Boarding music"
Cons: "Changed our seats after check in"
Pros: "He service was fantastic."
Pros: "Stewards were friendly; snacks were good"
Pros: "Basically the worst flight ever"
Cons: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Pros: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Cons: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."
Cons: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."
Pros: "always enjoying my swiss flights. Thanks guys good job"
Pros: "Flight was fine! Snack and beverages were good. However, when you buy the ticket for the international flight, what they don’t tell you is the extra €40- FORTY EURO you will spend to check a not big bag. For this reason I would fly with another airline next time."
Cons: "Extra fees for checked bags"
Cons: "Our flight was delayed 25 minutes leaving Rome."
Pros: "Service was great staff very attentive food was good and crew makes sure you are never hungry or thristy"
Cons: "It was a 11 hour flight and coach seats too small to sleep"
Pros: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Pros: "See below"
Cons: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."
Pros: "I was concerned the connections would be too tight but it worked out great!"
Pros: "Best services."
Pros: "Good service, space for people and luggage"
Cons: "Less than great food, but everyone else is the same"
Pros: "Everything was great. The staff did a really nice job at making us all feel comfortable and they were eager to help with our needs."
Pros: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Pros: "The seat, the airport, the service"
Cons: "The tight connection"
Pros: "overall very satisfied"
Cons: "no issues"
Pros: "Aircraft clean, staff friendly and efficient"
Cons: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"
Cons: "We loose our flight and they didn't give us any chance to save some money on a new ticket."
Pros: "Friendly and attentive staff, plenty of good food and beverages. Comfortable seats"
Cons: "There wasn't anything bad"
Pros: "The whole trip was handled extremely well. First time we've done 12 hrs straight in the air. They made the experience seem like it was much less. Will fly that airline again."
Pros: "Staff is very friendly, courteous and helpful. Food and drink is excellent. I loved the screen showing the location of the plane on the flight path. Watching your own personal movie was great."
Cons: "Economy boarding could be more organized. Seating is very tight. It would be nice to have a little more room."
Pros: "Terrific flight. All on schedule"
Pros: "The crew was excellent."
Cons: "The seats are too close to each other. \"
Pros: "Entertainment system. Flight crew was awesome. Always ready to help in any way."
Cons: "Just the seats were to close together coupled with small seats is at times uncomfortable. Even this is a reach however, I was pleased with Swiss being the first time flying with them."
Pros: "Best entertainment package of Movies/TV/Food available on commercial airlines."
Cons: "Late departure and arrival. No leg room in seats. Entire airline uses the cattle car approach. Would not fly with them again or recommend them to friends."
Pros: "I have a moderate fear of flying and our plane experienced turbulence while passing through some clouds. I asked the flight attendant if everything was okay, and he smiled and explained that there was some rain on the way to Switzerland. I really appreciate when the crew takes the time to explain what is going on. Knowing what to expect helps me deal with my fear. Because of the flight attendant's willingness to explain the details of our flight, I felt more comfortable during the remainder of the trip."
Pros: "Crew was very friendly and efiicient."
Cons: "Only negative was not related to the flight. I had a difficult time on the website getting checked in ahead of time."
Pros: "Although it was a quick flight they bought around snacks and drinks!"
Cons: "More space would be nice but I guess you can't ask for too much on flights these days."
Pros: "Wide airplanes, good crew members."
Cons: "Food is OK, but now Turkish airlines is missing vine they served in the past."
Pros: "During this covid days NO ONE in the flight will keep the soccal distance and no one will take the issue serious and the crew did not helpfull"
Cons: "You should take this issue very seriously"
Pros: "Turkish Air’s boarding is very good and their food and entertainment is good"
Cons: "I have flown many international miles and many with Turkish Air. I have seen them go backwards as an airline these past 9 years. No more Premium Economy and very small seats, no more hot towels b4 takeoff, unbearably hot cabins, no good snacks on long flights, etc."
Pros: "the crew was good. The seat were not comfortable"
Cons: "food could have been tastier"
Pros: "I liked food, drink, service and entertainment."
Cons: "I disliked seat, a bit."
Pros: "But my movie stopped for 30 minutes right at the good part. I saw the whole thing but didn't like the delay."
Pros: "Service and food"
Pros: "Food and entertainment"
Cons: "They ran out of select drinks on the plane. Boarding was a pain!!! They had the longest security checks, and it was extremely chaotic. Seating was crowded."
Cons: "Boarding was very annoying because when you go through security they make you feel like a total criminal for no reason. Checking our laptops as if we have something to hide. We already went through 3 security checks prior to boarding the flight. Security staff was extremely rude and inconsiderate for peoples belongings."
Pros: "Great staff on board!"
Pros: "Great service!"
Pros: "Everything good"
Cons: "All good"
Pros: "The way flying was meant to be."
Cons: "More staff to ease boarding--a passenger tripped and was "run over" by other passengers"
Cons: "This has been a nightmare that is yet to end. After being delayed for two hours out of Rome to Istanbul and missing our connection to Jeddah with hundreds of other stranded passengers from the other flights, Turkish Airlines incompetent handling had us wait in multiple ques for more than five hours only to provide us a hotel for two hours and then shuttle back to a flight 12 hours later! I have yet to hear an explanation from anyone about what happened or a simple sorry for your trouble. This is operational incompetence at full display. Never Again!"
Pros: "Good food, comfortable seat, good timing."
Cons: "The crew seemed a bit harried rushing around the cabin. For example, I was given chicken when I asked for pasta."
Pros: "Convenient take off time. Arrived earlier for better connection."
Pros: "Every thing"
Pros: "I truly enjoy my first experience flying on Turkish Airlines! Service was great, flight was smooth, food was great! I liked The whole experience! I'll definitely recommend Turkish Airlines To my friends!"
Pros: "El almuerzo fue muy rico y la atención del personal excelente"
Cons: "Un poco de calor en la cabina me pareció raro pero llamativo"
Pros: "Great short flight and we even received a meal as well as free headphones."
Pros: "Our flight attendant were very nice, efficient, and on top of everything."
Cons: "it was such a good experience. I liked everything"
Pros: "Very organized and efficient."
Pros: "Attentiveness Professionalism"
Pros: "Service and people."
Cons: "Long lines...far away gates...and double security check with pat down...besides having electronic items taken away and a separate line to pick that up and separate line to pick up our baggage in Miami"
Pros: "The crew was very friendly. Great entertainment options. The seats were comfortable and fairly spacious. The food was also amazing!"
Cons: "My luggage was ruined due to poor handling."
Pros: "The ride was very smooth and entertainment was good. Food was okay. Attenants were friendly."
Cons: "Extremely hot no air conditioning. .and seats very cramped. This was unbearable."
Pros: "Very good legroom"
Cons: "Flight was canceled and I missed all subsequent connections"
Cons: "Steward refused my wife beer or wine saying he was doing food while still serving other male customers alcoholic beverages, steward never told passenger in front of my wife to put up his seat at mealtime. Seat comfort and service in economy are below other airlines."
Pros: "Employees were very helpful. Service was great."
Cons: "بغينا نموت"
Pros: "Flawless in every way"
Pros: "I enjoyed the flight to Istanbul but on the return flight they told me at the exit door of the plane that my stroller for the kids will be in baggage claim. The stroller was. It in baggage claim, the Turkish airline representative could not help or prove de a phone number for me to contact somebody indicating although she has the Turkish airlines uniform she works for swissport. 90 minutes later they said they might send the stroller to my house if found and that I may have to cover the cost as Turkish airlines will not....... terrible service terrible experience and I will never fly with Turkish airlines again"
Pros: "For the price difference between turkish air and direct flights to Rome, for three people, we actually paid for ten days' room and meals. Although the plane was late in leaving, making us miss our connection (which was only one hour) in Istanbul...but Turkish Air paid for our hotel stay near the airport and the delay to our itinerary was minor."
Cons: "The legroom was the smallest of any trans atlantic flight I have taken....and I'm not a big person. There was no early option to upgrade seating. The guy next to me insisted on putting his legs and arms into my side of the seat. A direct connection to Turkish Airlines website would be helpful instead of WebJet."
Pros: "Nothing. Had to cancel didn't go"
Cons: "That they changed the flight schedule twice making it impossible to go."
Cons: "less seat space"
Pros: "Staff on plane were friendly and respectful"
Cons: "Landing was rough , boarding gate is isolated from amenities"
Cons: "both flights run late(more than 30 m) the food is really disgusting most of the crew is not nice comparing to other times i flew with Turkish or Pagasus it was very poor and disappointing"
Pros: "Great service; lots of food,drinks,considering the short duration of the flight as well as headphones,blanket and a pillow"
Cons: "gerat flight,no complaints."
Cons: "Because of the coup in Turkey, I had to cancel my flight. I'm still trying to get my partial reimbursement. It been two weeks!"
Pros: "Efficient and on time. Part of Star Alliance. Much better than any domestic USA or low cost European airline."
Cons: "Nothing negative"
Pros: "I like the fact that for almost 11 hours I was fed, entertained, and was able to rest. The flight crew was very hospitable and I would very much recommend it to others. The price was also very reasonable, unlike United or some other major carriers. It says something about your airline when I decide to fly through Istanbul, coming from Rome, to go back to the US. It's a longer flight but it's a worthwhile one. Thank you and keep up the good work."
Pros: "The food was great and the movie selection was also good"
Cons: "The person who checked me in did not give my boarding pass for connecting flight and also didn't ask me if I wanted my bags for my layover stay inistanbul. Good thing I asked or else I would have been without essentials."
Pros: "Great service!!!"
Pros: "The flight itself was fine, once I paid for it a second time!"
Cons: "We missed a connection on our flight out, so the airline decided to cancel our entire flight home! They didn't even notify us they were cancelling it. We found out the day before we were supposed to leave to go home, when we tried to check in online and couldn't. I spent hours of the last day of our vacation trying to figure out what was wrong, then searching for a rebooking a new flight. It cost us more than $1000 USD extra, just to get home. NOT the way we envisioned ending our vacation. I'll never use this airline again!"
Pros: "US airlines ought to take lessons on customer service and satisfaction!"
Cons: "Boarding was a bit chaotic. Ought to have better organization and identification for different boarding status .. A B C D etc."
Pros: "Excellent seating space"
Pros: "The crew positive attitude"
Cons: "We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board"
Pros: "We had a “light” fare which didn’t include checked bags, but airline let us check our carryon bags for free"
Pros: "Priority boarding for families was easy."
Cons: "The tv monitors didn’t work great. The touch screens reacted very slowly, causing a lot of annoyance. My husbands didn’t work at all."
Cons: "The food"
Pros: "Seat 16 B was great"
Pros: "Comfortable seats, pleasant service"
Pros: "Hate today but they do it better thanUS airlines."
Cons: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."
Pros: "Crew were excellent!!!"
Cons: "Se headline"
Pros: "Good seats and wonderful flight crew."
Pros: "Timely departure and landing"
Cons: "Had to wait more than 30 min at SJC"
Cons: "There was hardly any communication about the delay."
Pros: "Leg room"
Cons: "No internet"
Cons: "No entertainment system."
Pros: "Ease of boarding, flight arrived ontime"
Cons: "No complaints"
Pros: "Not much good to say about these connections when the Rome flight runs late."
Cons: "Way to close connection in Frankfurt to go from Terminal A through passport control and try to make it over to terminal Z- especially during spring break with all the school groups traveling. Missed my flight from Frankfurt to Houston."
Pros: "I fly constantly -This was my first time on Luftansa & this is my go to airline from now on. I was flying coach & I felt like I was in first class. (Although nothing beats first class international"
Cons: "Ease and concenience"
Pros: "Crew members are very friendly."
Cons: "they called for boarding and all the signs said the flight was boarding and yet we stood there for a good 20 minutes before they actually started boarding the flight, but other than that, flight and crew were great!"
Pros: "Mid night snacks were treats!"
Cons: "Breakfast was not god at all. It was dry and tasteless. It didn't have much options for good movies."
Pros: "Everything on Rome to Frankfurt was fine."
Pros: "I have the option to have a special meal. (vegan)"
Cons: "I have to ask for my special meal in advance."
Pros: "Your staff is professional and extremely smart, well versed in many languages. Keep up the good work!"
Cons: "Seat size and spacing is at an absolute minimum level even for small people."
Pros: "Nice flight"
Pros: "Service & food"
Cons: "All good"
Pros: "Staff was very attentive and friendly. Great service and staff always had a smile on their faces."
Pros: "The sandwich and wine were nice...and prompt, too"
Cons: "Was told to check in at wrong desk by databoard. This caused delay..."
Pros: "Staff was friendly and boarding was easy"
Cons: "No complaints"
Pros: "Efficient loading. Flight was on time. Nice crew."
Pros: "The perfekt assistance we needed in Munich. We were asisted by an exellent young man."
Pros: "service was great"
Pros: "The flight went by very quickly and peacefully."
Cons: "Nothing comes to mind and that's a good thing!"
Pros: "I like Lufthansa. We were treated very well."
Pros: "The crew was very welcoming and attentive."
Cons: "That the price of the ticket dropped from when I originally purchased it by $500 and when I called for a refund of the difference I was told it could not be done. I also didn't like that we had to pay an additional cost for a seat selection. Selecting seats should be included."
Pros: "Tea offered instead of coffee - nice touch!"
Pros: "On time, clean, helpful"
Cons: "Not enough leg room"
Pros: "nothing very special but it was on time."
Cons: "It was ok"
Pros: "Staff seemed super friendly and happy to help. Also got plenty of drinks!"
Pros: "Quick, efficient"
Cons: "Sandwiches not palatable."
Pros: "flight left on time"
Cons: "arrived on time with no problems"
Pros: "Service and food were excellent. Plane was clean, on time, smooth ride."
Cons: "Need slightly more leg room in seats"
Pros: "Comfortable seats"
Cons: "-- > Multiple (4) gate changes"
Cons: "The process of obtaining our boarding pass in Rome was slow because the first person that was handling seemed not to be familiar with the process. A second person took over and everything went smooth and fast."
Pros: "Clean and comfortable aircraft."
Pros: "Food and movies on board were good"
Cons: "Our flight was 3 hrs delayed so ended up missing our next flight. Also they said there would be someone outside the gate when we landed to help us figure out another flight if we were missing our connection and there was no one there. Had to go find a customer service desk. They did put us up in a hotel for the night but after 3 weeks abroad we were really looking forward to getting home. Also the landing was very rocky. I felt sea sick and a lady behind me was actually throwing up it was so rough."
Pros: "Great crew and service; food was good. On time departure and early arrival."
Cons: "no food available to be purchased. we left almost 2 hours later than scheduled and were very hungry."
Pros: "Shortest flight in my life"
Pros: "Exit row, bringing on my own booze"
Cons: "Lots of things, the industry is broken"
Pros: "Amazing crew. Brand new plane."
Pros: "Member of the crew was not too helpful. Despite my malfunction"
Cons: "Customer service. Understanding customer needs and provide best possible travel experience."
Pros: "The bathroom was extremely cramped! No TV available on long flight."
Cons: "I signed up for a wheelchair when I purchased my ticket. There was a delay getting me a wheelchair in San Jose to get to my gate. After landing in Toronto there was not a wheelchair waiting at the plane exit. There was a wheelchair inside the airport - but no one available to push it!"
Cons: "More space, quicker boarding and getting off, and better transfers"
Pros: "Very friendly staff on the flight."
Pros: "Loved the pilot’s sens of humour! Made us laugh which took away the stress before take off!"
Cons: "Screens were broken - no on board movies"
Pros: "I slept throughout the flight"
Pros: "I received great service and the flights were on time."
Pros: "Good legroom compared to other carriers"
Cons: "Almost 1 hour late leaving. No westjet connect, so no entertainment."
Pros: "I love we are still offered a drink and pretzels or cookies"
Cons: "It would be nice to have a few different options. Possibly fruit or vegetables or chips and dip. Mixed nuts or a granola bar."
Pros: "Left on time, arrived early, uneventful which for a plane ride is great"
Cons: "Nothing really, plane was smaller than expected with limited overhead space but everything was able to fit in the bin"
Pros: "Great legroom. Rare intodays airplane flight"
Cons: "No food for long haul flight"
Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."
Pros: "Upgraded to Plus - it was great."
Cons: "Too bad we have to pay extra for Plus to get a reasonable amount of room."
Pros: "I like everything"
Pros: "Price was perfect."
Cons: "Airlines don't have small tv's to watch and give out cheap snacks. Flairaire is so cheap you even have to buy your beverage unless it's a glass of water. Wasn't overly impressed with this airline. Also getting your itenairy online was also difficult. I had to change email information and call customer service which was in Spanish not English language. Then while lining up at the airport to process and check bags there was no computer to self serve and get through the line up faster and efficiently. The main clerk that helps with the line up was rude to passengers. Stating that on a domestic flight you need to be 2 hours ahead of boarding. Which most of us were a good 90 minutes to pre boarding. All of the struggles can be avoided with self serve check-in and prepaid bag check. The flight and crew were friendly and pleasant."
Pros: "Flight was good."
Cons: "Was boarding at C70 but only saw signs for 71 and C73. Asked Westjet staff where we were boarding and they told me (and others) that even though we were booked to take off from C70 we’d be departing from the gate labeled C73 and also labeled for a flight to Regina. Still got to Hamilton though."
Pros: "I like the fact that there's a free snack even though its a short flighy. I love it! Cabin crew are so nice and friendly. Very accomodating. Im planning to go back to New York on September."
Pros: "The crew was very friendly and funny"
Cons: "Everything was up to my standard"
Pros: "They were quick with the boarding and helped me board the plane first with my pet so that it is easier for me. I really appreciated that."
Cons: "The seats are not comfortable. I spent the whole flight moving and trying to find a confortable way to sit. I also miss the time where we had meals in the plane. However, I don't mind paying for my meal but I wish there were more vegetarian options than just the hummus."
Cons: "It did not happen. Being transfered to air canada in Toronto was a night mare"
Pros: "The stewardess serving drinks was very pleasant. Thank You"
Pros: "I liked how quickly the flight was. I believe they actually made better time than what was originally estimated. I was also able to get my checked luggage as soon as I got to the carousel."
Pros: "Flight was delayed hours. Met the most amazing man on the flight ahead of me to Calgary. He waited at the airport for my flight to land. Sometimes delays are just meant to be. Lots of commuting travel in our future..."
Pros: "I travelled alone with a baby and all the staff at Westjet wete so helpful"
Pros: "The plane was less busy so many people had an empty seat next to them. It was great for leg room and I slept the whole flight!"
Cons: "I had to pay for earphones. Even if I didn't want the earphones I couldn't shut off the tv screen which really bothered me. Will you, in he future,charge us for using the washroom facilities?"
Pros: "The flight and crew were great, great flight. Arrived earlier then stated. I still enjoy flying in and out of Hamilton. Great airport. If I can book West jet again, I will, great airline. Took some great pictures from the aircraft. Thank you !!!!"
Cons: "Security, too much, even when we arrived, customs twice."
Cons: "Cabin was too cold"
Cons: "Too short"
Pros: "Main stewardess was very pleasant. Not full flight so I moved back and had a seat to myself."
Pros: "Comfortable seat with lots of leg room"
Pros: "Nice crew"
Pros: "Crew was cheery, in-flight entertainment innovation evident, plenty of opportunity for water/snacks"
Cons: "We were heckled by gate crew about whether my dog’s carrier was too small for him. Many suggestions were made that we were subjecting him to animal cruelty, and that we were abusive to him. He’s 7lbs, so he can’t be much smaller a dog, and his carrier it turns out, doesn’t fit under WestJet seats, despite being within carry-on luggage dimension limits (their life jackets take up most of the legroom), and thus could not be any bigger. Did they want me to have a smaller dog, or a Euclidean space-defying carrier? I suppose they were suggesting that taking a dog aboard WestJet is abusive, because they certainly don’t provide adequate space for anything larger than a hamster, they hassle you about it, and they charge you $50 for the fun of it. One agent had the nerve to reach into his carrier without permission, unannounced, and invade his personal space, him being a rescue and very anxious."
Pros: "I flew through the air in a metal container across the country in the time it would have taken me to drive 400 km, so that's pretty neat."
Cons: "Provide complimentary movies West Jet. Parading around tablets to rent for $6 is a bad look."
Cons: "1.2 hr Late departure. Everything else OK."
Pros: "The crew and staff were great on the plane. Could use more staff at the checked bags area but overall good experience"
Cons: "More agents at the check in desk"
Cons: "I was able to download the WestJet Connect app on my phone which gives you access to tv shows and movies to watch on your own device during the flight. The app was free and easy to use and there was a decent selection. However, the wifi on board is not free so even though you could watch the tv show/movie - the sound did not work unless you paid for it. There are many other airlines that offers everything for free - it would have been a more pleasant if we were able to actually utilize the service."
Pros: "Great crew, West jet connect worked fabulously"
Cons: "Cramped space and airplane food"
Pros: "Didn't like anything. Specially the fact that I left home at 3am and I'm still not in LA"
Cons: "THE DELAYS! 36 HOURS ON THE ROAD AND STILL GOING! NEVER AGAIN!!!!"
Pros: "We got some extra help in the airport :). Thanx"
Pros: "Check in was fast, on time, landed early, entertainment worked"
Pros: "Everything was shipshape and organized. Every crew membe r we talked with seemed knowledgeable and friendly. Good value."
Cons: "They didn't let us know ahead of time and there wouldn't be televisions. If you hadn't downloaded the WestJet app you couldn't watch TV. You had to rent a tablet for seven dollars or buy an Internet package to download the app. That's fine just frustrating"
Pros: "The crew was nice."
Cons: "Left 1 hour late. Processing baggage onto flight took over an hour for us and we were at airport 3 and 1/2 hours before flight. The door of the plane did not open when we arrived."
Pros: "Indeed the crew was amazing!"
Cons: "Nothing. It was all good!"
Pros: "Comfortable seats!"
Cons: "Dublin was difficult off boarding, had to take a bus and multiple multiple steps and escalators. Difficult for people trying to connect in under 90 minutes"
Cons: "The flight from Rome to Dublin was 1 hr. Delayed (aer lingus also)therefore we missed our connecting flight to Los Angeles we missed our flight."
Pros: "Crews were rude without caring, it was a significantly delayed flight so that is just terrible experience"
Cons: "Please provide good service, we don't pay to get bad service"
Pros: "The entertainment was great and the crew, for the most part, was pleasant."
Cons: "Leaving on time and the consideration of connection flights and how it inconveniences your customers when this happens."
Pros: "The crew was good"
Cons: "I didn’t like how I prepaid for my window seat & ended up with a different seat in the middle"
Pros: "the seats were comfortable, boarding systematic and the crew were polite and helpful"
Pros: "U.S. Customs at the Dublin airport is helpful so when you land in the US after a long flight you can get home quicker."
Cons: "Nothing. All was great."
Pros: "Flight on time"
Cons: "Upon check in Dublin there was only one attendant at the check in counter in business class. Had seat assigned when I booked the flight and check in counter gave different seats so was not sitting beside my husband."
Pros: "Crew, plane was very comfortable, meals good and generous, luggage easy, on time. Overall, outstanding"
Pros: "No issues at all."
Cons: "No issues to report."
Pros: "I liked the variety of movies/television series shows that were available and having USB charger at every seat. Also liked that they gave headphones free of charge as well as pillows and blankets."
Cons: "The seats were fairly narrow and I had the unfortunate luck of having a mechanical box at foot space taking away half of it. (on the previous flight there was no box and foot space was fine). On this journey I was sitting on the aisle being constantly bumped by the crew moving up and down the aisles. I’m not a big person and wasn’t in the aisle however, on the aisle opposite me was a bigger person. The crew were constantly moving to avoid that person and hitting me. Expect tight seating and narrow aisles."
Cons: "I talk to member of the Kayak to change the spelling on my middle name. It was never done and i was charged 500 dollars through United to fix it."
Pros: "Crew and flight were polite, kind and professional."
Cons: "Slightly delayed flight."
Cons: "The check in was horrible. You could not check in online for this flight. This was an issue with a lot of people. The check in line I got there 2 hours before my flight and waited an hour in line just to get to the counter. The line was still long after I had gotten to the counter. It should not take that long for a line to move especially if you get there 2 hours beforehand. The flight You had to pay for a snacks, water and sodas. The flight was 2 hours we can’t get a water for free?"
Pros: "Super friendly staff"
Cons: "Flight left late and landed over 45 minutes late. No support for those that were left late for connections and no allowing those to de-board first. No Aer Lingus staff in the airport when the luggage screw up from Madrid was discovered."
Cons: "Aer Lingus didn’t have a plane to fly us Dublin you boston so they leased one from a company. Someone from AL walked around gate area handing out a letter with the information. No announcements made that flight was going to be late. Everyone was lined up to board, no que so it was a mess. 49 min of standing there. No announcement plane was going to be late etc. Let us board but stood in jetway for awhile. Old plane. Mediocre service. no entertainment."
Pros: "Didn’t feel cramped like on the Air Transat flight to Dublin. The food was quite good and they had a great selection of movies."
Pros: "Crew was nice, seats were big and comfy"
Cons: "I didn't like that we have to pay for every little thing to eat or drink... Even water. I suggest you bring your own snacks"
Pros: "On time and friendly"
Pros: "The staff was all very professional and the flights themselves were all really quite nice."
Cons: "In short, I was surprised to find myself on Aer Lingus as every travel doc and app had me on British Airways. Apps can’t handle international check in or multiple flights. There’s no point having an app or a website option of checking in if you can’t accommodate this service."
Pros: "They really did a great job, kept us informed about what was going on,staff was quick, organized and pleasant. I have to say, best food on a flight that I have had in a very LONG time,!"
Pros: "Best meals I've ever had. Front facing sleepers are easier to sleep in than the diagonal configuration."
Cons: "Connections within Europe have no business class. It is actually a worse experience than Air France and Lufthansa."
Cons: "Only water was free on inter EU FLIGHT and AL made it,inconvenient"
Cons: "Worst flight experience I've ever had and I'm 70+ years old. In Dublin we were diverted from JFK to Hartford due to "mechanical problems" and told we'd be met at the gate and provided ground transportation to JFK. Approximately 30 others going to either JFK or Boston were told the same thing and joined us on a half empty flight to Hartford. When we landed there was no representative at the gate, no ground transportation provided, and no effort to help us. A little investigation on cell phones revealed both the Boston and JFK flights left on time (and I'm guessing full). Needless to say the customers were quite upset. Some even raised their voices which caused the kid representatives of Aer Lingus to call the state troopers (really). When the troopers did nothing the Aer Lingus reps locked themselves in their office rather than deal with their customers. After 2 hours of waiting for the promised ground transportation we gave up, rented a car, and drove ourselves to our destination at our own expense. We were never provided even a free drink. Horrible. Lies upon lies upon lies. I'll never consider flying with them again"
Pros: "Every seat had it's own t.v.; however, the movie selection was limited compared to the British Airways flight we took to Dublin. We were served a meal that did not require an additional fee which was great, but the taste was so-so. The crew was competent and pleasant."
Cons: "The entertainment (movie) selection was not that great."
Pros: "The crew was lovely"
Cons: "The space given was considerably smaller than other transatlantic flights and there were also no alcoholic beverages included when other airlines do."
Pros: "We got from Rome to Dublin"
Cons: "No food or drink included in ticket. Charges for all food and beverages including coffee."
Pros: "Smooth flight. Friendly and communicative pilot."
Cons: "Everything was pay as you go. Luckily we brought our own water and sandwich on board."
Cons: "Cannot believe they charge for a Cup of tea! we took a 3+hour flight from Rome to Dublin with not even a complimentary beverage nor a small bag of pretzels. There was also no in flight entertainment. Our flight from Dublin back to Boston was a bit better, but not much. The boarding process took much too long with only one gate agent checking in people. I will say he did turn people away who were not in the rows being called in front of us, but not the woman who cut the line behind us who was 13 rows behind us."
Pros: "On time departure and early arrival."
Cons: "System wouldn't allow me to check in online but my wife, who was on the same booking, had no problems. Also, did not appreciate being charged for a cup of tea and a biscuit. It was only four euros fifty but still, seems like that ought to be included in the price of the ticket."
Pros: "Very clean. Seats are comfortable and food is good."
Pros: "We left on time."
Cons: "Our stewardess skipped about 3 rows of people during beverage service. A gentleman turned on the service light but unfortunately no one ever came back to provide beverages or answer his call. It was a three hour plane ride and had no turbulence. Not really sure what the problem was."
Pros: "Food is poor!!! The vegetarian meals have no flavor"
Pros: "Flight attendants seemed bothered by the passengers.. I had to ask 3 times for a blanket. NO leg room. Paying for beverages on Rome-Dublin flight not good."
Cons: "Smooth takeoffs snd landings. good selection of movies. Liked the irish ones especially."
Cons: "Ability to choose seats ahead of time was not streamlined."
Pros: "Nothing at all"
Cons: "The plane was dirty and old, the food horrible, cramped seats, dirty and non functioning bathrooms, stressed out and inattentive staff, poor coordination of seating families together (I was told my seat was given to a woman so she could sit with her adult daughter...I wasn't asked, just told), the flight was 1.5 hour delayed, my bag was lost because the incompetent staff member in Italy didn't give me a bording pass for the Dublin to LA flight (I'm still waiting over 24 hours later to find out what's happened to my luggage). Overall, this flight was a nightmare and a huge let down after flying to Rome on British Airways. I can't say enough about how wonderful that flight was..Aer Lingus was a big disappointment and a poor substitute for BA. Very unsatisfied customer!"
Pros: "Entertainment was great. We could watch films as soon as we got on and play the quiz game while we waited 30 minutes on the ground to find a gate."
Cons: "Crew did not smile. They did their job, but did not seem to enjoy it."
Pros: "It got you from point A to point B safely."
Cons: "The flight within Europe had no food or entertainment options. I would have expected a bit more, if even just a bottle of water and a snack."
Cons: "The seats are extremely small and narrow. God forbid you need to get up mid flight."
Pros: "I was confronted by a horrible line to get through border control. I showed a local ground crew person of no clear responsibility, and who had a limp, and she saw my ticket was w Alitalia and so ushered me to a special "short transfer" line. All worked out."
Cons: "The check in area was confusing and uncomfortable. My line abruptly shut down. It was anxiety-creating to not have confidence that I would make my flight, even after waiting for an hour with very few (10-12) parties in front of me. Also, actual boarding was a third-world nightmare. Simple "zone" process boarding could radically improve the boarding time and the experience for custommers, among other things. Rome personnel seemed to not have had any training in customer service or even visited a different (better functioning) facility, just to get a sense of what could be possible. I am sure the processes could be easily improved, as best practices are executed elsewhere."
Pros: "Seats were comfortable"
Cons: "The entire check in and paying for baggage took 1 hour and 24 minutes in Rome."
Pros: "Crew was very attentive, good."
Cons: "The air conditioning was so cold I had to wear multiple shirts and a coat to keep warm."
Cons: "Lunch was extra even though it was noon."
Pros: "See above"
Pros: "Aircraft was clean, new, crew was courteous, in flight services were certainly satisfactory"
Cons: "Two major problems, when we went to check in, we stood in line and were very rudely told by some German British Airways attendent that we couldn't check in with them and that we needed to go to Aer Lingus, this even though our reservations were through British Airways. Second, despite my efforts over a few months to make seat reservations, my daughter and i were separated. Aer Lingus reps in rome fixed that and I was very, very grateful for that, but when we got to the Dublin/Boston leg of our flight, they couldn't or wouldn 't fix the seating issue. On board the plane though, the flight attendents arranged for my daughter and I to sit together. Really upset me that I didn't know until the very last minute, on the plane, whether I was going to be able to sit next to my child."
Pros: "Flight crew was very friendly. Seats were comfortable. Boarding went smoothly. You have to pay for food and drinks, but that doesn't bother me. It clearly mentioned this when booking. I would rather pay less for the flight and purchase my food at the airport or before arriving at the airport."
Cons: "I have no complaints."
Pros: "Food is very good . take off and landing Is excellent"
Cons: "Crew attitude was not comforting for the delays!!"
Pros: "Movie options were awesome on such a long flight!"
Cons: "It took so long to get bags on the carousel it eliminated any extra time the pilot gave us in getting to the airport quickly."
Airlines flying from Rome Fiumicino Airport to Ontario have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Rome Fiumicino Airport to Ontario
Masks required on board, masks provided on flights from Rome Fiumicino Airport to Ontario
Social distancing seating
Middle seats unavailable to book on flights from Rome Fiumicino Airport to Ontario
Testing for antibodies, testing for symptoms for flights from Rome Fiumicino Airport to Ontario
Waiving of change fees. Search flexible flights from Rome Fiumicino Airport to Ontario