Cons: "Swiss perfect as always, Barcelona ground worker disaster, as always...."
Pros: "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Cons: "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."
Pros: "Food was really hot & good customer service"
Pros: "The crew was amazing. They left snacks and drinks out in between service."
Pros: "Crew was very nice, appreciated that they came by with water often"
Cons: "Legroom is very cramped, entertainment options are limited. After one 10-hour flight, you've seen everything you wanted to, so the return flight is a bummer"
Pros: "About as good as they come."
Cons: "Flight was late"
Pros: "Crew was amazing. Good movie selection. Pretty comfortable."
Cons: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Pros: "Loved the crew from Zurich to sf. Amazing service"
Cons: "Arrive on time Zurich"
Pros: "The boarding process was much easier and faster. No delayed flights."
Cons: "I used the laboratory before takeoff as I was one of the first people on the plane and I forgot to go before I boarded. The hand soap container was empty and I had to tell one of the crew. Shouldn’t that have been taken care of before boarding passengers?"
Pros: "Outstanding service by the crew."
Cons: "Seats in economy area little cramped"
Pros: "They had many snacks and meals. And the meals were very good. Staff was very friendly."
Cons: "Seating is very uncomfortable and small. Really limited on space if seat is reclined in front of you."
Cons: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."
Pros: "the crew was great."
Cons: "they asked us to check in our carry-on because the plane was full.I had important papers so I had to explain my situation. I hate confrontation so I felt anxious and I'm already an anxious flier. I feel that this should only pertain to people with larger carry-on. my was below the average size."
Pros: "Customer service is excellent."
Cons: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Pros: "Boarding music"
Cons: "Changed our seats after check in"
Pros: "He service was fantastic."
Pros: "Stewards were friendly; snacks were good"
Pros: "Basically the worst flight ever"
Cons: "Delays, tiny seats, terrible food, dirty bathrooms, no preparations"
Pros: "It was very efficient and the staff was very nice. The line was long but fast. The seats have quite the lean which made it easier to lie back. Getting Swiss chocolate is always a plus."
Cons: "The seats weren’t as comfortable or fluffy but it was a short flight so it can very well be overseen."
Cons: "Upgraded seats to Preimium. I had a metal box blocking my foot so was very uncomfortable the entire flight. Not worth the upgrade and was very surprised this seat was considered an upgrade."
Pros: "always enjoying my swiss flights. Thanks guys good job"
Pros: "Flight was fine! Snack and beverages were good. However, when you buy the ticket for the international flight, what they don’t tell you is the extra €40- FORTY EURO you will spend to check a not big bag. For this reason I would fly with another airline next time."
Cons: "Extra fees for checked bags"
Pros: "Service was great staff very attentive food was good and crew makes sure you are never hungry or thristy"
Cons: "It was a 11 hour flight and coach seats too small to sleep"
Pros: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Pros: "See below"
Cons: "We got to Rome airport 4 hours before to not miss flight! They booked us with 45 min to connect in Zurich. Then flight from Rome kept getting delayed with no explanations. We got to Zurich with 30 minutes to go. We literally ran to get to gate E. We got no help from Swiss employees and got to our gate with 10 min before flight. They said gate was closed. Went to transfer desk, next flight was next day at 1 pm. Missed very important meeting at work that I had planned around for months. Very upset and disappointed. Felt they could have helped us a lot more and got us on our flight."
Pros: "Flight was overbooked so we were offered a cash incentive to volunteer to wait for the next flight, which we accepted. Boarding staff were great."
Cons: "Very long time to board which resulted in flight leaving late"
Pros: "Thank you for the sandwich!"
Pros: "Good service, space for people and luggage"
Cons: "Less than great food, but everyone else is the same"
Pros: "Good crew and clean plane"
Pros: "It was comfortable."
Cons: "No entertainment."
Pros: "The staff was helpful and professional and kind. The equipment was new and clean. The flight was on-time and uneventful. I would fly this airline again any day of the week."
Pros: "The seat, the airport, the service"
Cons: "The tight connection"
Pros: "overall very satisfied"
Cons: "no issues"
Pros: "All members of the crew were wonderful! The food was good and this time I could take advantage of free snacks and beverages, in addition to the ones frequently distributed to everybody. Last time I flew with Norwegian, and it was a shocking experience: the crew were rude and unrpofessional, everything extra, they even refused to serve water to a passenger... So, never again Norwegian--Swiss was a nice change and, in the end, I paid more or less the same :-)"
Cons: "Space is getting smaller and smaller; I would welcome a bigger selection of movies and games."
Pros: "Aircraft clean, staff friendly and efficient"
Cons: "Lighting in aircraft is too bright Food offers by swiss in economy is terrible. My company di a not support business class travel"
Cons: "We loose our flight and they didn't give us any chance to save some money on a new ticket."
Pros: "Best entertainment package of Movies/TV/Food available on commercial airlines."
Cons: "Late departure and arrival. No leg room in seats. Entire airline uses the cattle car approach. Would not fly with them again or recommend them to friends."
Pros: "I have a moderate fear of flying and our plane experienced turbulence while passing through some clouds. I asked the flight attendant if everything was okay, and he smiled and explained that there was some rain on the way to Switzerland. I really appreciate when the crew takes the time to explain what is going on. Knowing what to expect helps me deal with my fear. Because of the flight attendant's willingness to explain the details of our flight, I felt more comfortable during the remainder of the trip."
Pros: "Nicer plane, on time"
Pros: "Decent comfort in the plane. Friendly staff."
Cons: "My flight was delayed. This was the third time in the last 4 times I traveled this route"
Pros: "enough space for a bag below the seat in front and legs"
Cons: "delayed 10-20mins, baggage delivery in bcn was very slow and priority baggage tags were ignored by ground staff, took one hour from landing to getting out"
Pros: "Comfortable flight, quick boarding, great crew, good pilots."
Cons: "My laggadge was left behind in Zurich (with my medication). Given age of electronics how hard it to make sure that everything is loaded? Not hard at all. They located Laggage at 12:30, but took them 7 hour to ship to Barcelona, so it arrived at 7:30 pm to Barcelona airoport. And they only delivered next day. Not cool. Advice: read laggage tags to reading device during loading and compare with transit customers flight database."
Pros: "Although it was a quick flight they bought around snacks and drinks!"
Cons: "More space would be nice but I guess you can't ask for too much on flights these days."
Pros: "Flights were all on time."
Cons: "The airline just gives you the basic. For a long flight there were no toiletries provided. The food was okay. Nothing really stood out."
Pros: "The crew was fantastic!"
Pros: "The crew was cranky at the beginning of the flight."
Cons: "More space!"
Cons: "Frankfurt airport is too big. Allowing only an hour for a connecting flight is not enough time. I would never do that again especially if your with a handicapped person"
Cons: "There was a very loud group teenagers/young adults that kept getting up visiting each other and hitting on other customers seats. After 7 hours of the crew nor anyone else saying anything to them I called the crew & asked them to have them quiet down and sit down. The staff should’ve handled better"
Pros: "Priority boarding for families was easy."
Cons: "The tv monitors didn’t work great. The touch screens reacted very slowly, causing a lot of annoyance. My husbands didn’t work at all."
Pros: "Booked a flight to Italy in economy section and was worried that it would be a difficult and uncomfortable flight. However it exceeded my expectations and never felt that I was in the economy section. They provided excellent service and made sure you were comfortable and attended to. Would recommend"
Pros: "Seat 16 B was great"
Cons: "My luggage did not make it"
Pros: "Nice crew, good drinks."
Cons: "Would prefer a vegan sandwich option for the short flight."
Pros: "Comfortable seats, pleasant service"
Pros: "Hate today but they do it better thanUS airlines."
Cons: "The lines in Frankfurt were horrible. It’s the airports fault though, not the airlines. We almost missed our connection."
Pros: "Crew were excellent!!!"
Cons: "Se headline"
Pros: "I was on exit place so there were a lot of room space. Flight was only 1 hour."
Pros: "The boarding was smooth and efficient. We left and landed on time a very good flight."
Cons: "Boarded late, departed late, and they made my boyfriend check his standard sized carry on bag at the gate."
Cons: "Not making my connection due to plane delay, poor boarding processes, long Lufthansa lines, and slow customer service. Couldn't make my connecting flight or the flight after that because they were over booked. Then was sent to Brussels with a 4 hour layover, and missed my Saturday interview at 4 pm. Then the Brussels Airlines flight was delayed. Never again."
Pros: "The cheese sandwich was good."
Cons: "Flight left late. Airport employees weren't helpful. The plane was hot."
Pros: "Very nice airline! Hundreds of movies to choose from, nice hot meals served twice on international flight with top end, complimentary alcoholic beverages. Little bassinets for babies to sleep in."
Cons: "Very tight space in economy seats"
Cons: "The gate was moved three times."
Cons: "It was a different way later flight"
Cons: "Having to wait 3 hours to catch the next plane. Also Frankfurt airport takes too long to get from one place to another- it’s a maze and there are too many slow checkpoints for connecting flights."
Cons: "they called for boarding and all the signs said the flight was boarding and yet we stood there for a good 20 minutes before they actually started boarding the flight, but other than that, flight and crew were great!"
Pros: "Flight was on time both ends. Fed us twice with frequent drink service. Movie choices could have been better, but that is not why we fly. Easy on line check in. In Boston, the smoothest landing we have ever had. Just love Lufthansa. Highly recommend, this is the fourth time long haul with them."
Cons: "Would have liked better movies. Small point."
Pros: "Everything on Rome to Frankfurt was fine."
Cons: "My passport was stolen on the overnight train I took to get to the airport. It wasn't until I was off of the train that I went to grab my passport and credit card and realized my tiny little purse was gone. I had to rush to the US Embassy, get a new passport, and then rush back to the airport. I didn't arrive until 40 minutes after my flight had left and I was a nervous wreck. Unfortunately Lufthansa staff could not care less. The guy at the ticket counter even looked at my new urgent passport that had the issue date listed as today, so clearly this all had just happened as it was only 10:50am still. What did Lufthansa do? Well they told me if I wanted to fly out the same day, I would have to pay 2700 Euro additional! My jaw dropped and then he said I could fly out tomorrow for an additional 675 Euro instead. I was still in shock as I felt like I had just been taken advantage of with my stolen passport and credit card and now it's happening again. I asked if there was any way he could find something cheaper and he said that I paid so cheap for this flight that I would need to speak with the agency I booked with to help me out more and then he dismissed me. Let me have you know that I booked this fare during an amazing sale that Lufthansa was having and I booked it directly through their website and now it was being held against me. There was no offer to pay something like a $200 change your flight fee. Instead he let that plane leave with an empty seat because I didn't have the 2700 Euro to pay him. Here I was, alone, nervous, in a foreign country, and I had to get my thoughts together the best I could and I immediately started looking up my own flights. I ended up having to book a flight with a different company and just forfeiting any kind of credit that Lufthansa would have applied to their overly exorbitant priced flights. Good job Lufthansa for being the worst customer care service I have ever experienced... and I have flown over 20 airlines and over 100 flights."
Cons: "The seats were absolutely uncomfortable"
Pros: "Staff was friendly and boarding was easy"
Cons: "No complaints"
Pros: "Flight was on time. They served a light snack in spite of being a very short flight."
Cons: "I liked everything."
Cons: "It was a great flight"
Cons: "Lufthansa cancelled our return flight from Rome two days ahead of departure. Spent the whole day trying to contact them by calling from Rome on American phone which ended up costing over $100, eight times the.l hold was over an hour after which Lufthansa just hanged up. Here is German "reliability, responsibility, and organization" in action!"
Pros: "We made our transfer"
Cons: "Our airplane was assigned a remote parking space instead of main terminal but our bus came quickly to main terminal and we made our transfer and through customs in an hour"
Pros: "Great service, great friendly crew and great food!"
Pros: "On time, clean, helpful"
Cons: "Not enough leg room"
Cons: "Space between seats and leg room. Very compact for an international flight."
Pros: "Comfortable, price, staff, on time,food/drinks, entertainment..."
Cons: "Traveled with elderly father...all great until Boston Logan Airport. Wheel chairs supposedly went to wring gate. 5 or 6 needed chairs. Waited min of 10-15 minutes standing!!! My father requested to use bathroom... Boston Lufthansa staff refused to let him step back in plane leaving him standing and very uncomfortable!!! Staff on plane and others applauded at how poorly handled this was. Then finally got chair.. At end of ramp saw a min of 4 chairs and 3 people doing nothing... Still had 4 or 5 people waiting for assistance. Our assistant did not speak English... Or minimal... I told him where we needed to go for scheduled bus he did not listen... Dropping my Dad a significant distance from where I told him... He refused to take him there. Other wheel chair person was dropped there.. So not out of range... But found out they were dropped at wrong stop too!!! However... I believed that most was Logan's fault... But the lack of compassion on Boston Lufthansa was very upsetting to all... But .. Still believe Lufthansa is a wonderful airline and I will in time try to forgive that agent."
Pros: "Flight more or less on time - efficient"
Cons: "Baggage handlers on strike - airport chaotic - Swissport did poor job communicating waht was going on. One bag eventually arrived - took 3 hours second bag did not arrive and apparently did not get transferred in Frankfurt Told they would deliver bag - next day and would text and call - called at 4am !!! I just had come off 20hrs of travel. Phone on mute. No e mail. Now they say will deliver this evening - but no time slot so another wasted vacation day waiting for them to get their act together. Why can't they call/text me with a 30 minute window."
Pros: "See above"
Cons: "See above"
Pros: "The basics were fine."
Cons: "The crew on the flight was really loud and talked about unprofessional things. Every time I was woken up it was by a flight attendant talk to another attendant really loud across the plane. Also, this was advertised as Lufthansa but was actually United. Kayak seems to do this frequently, and as a customer it is confusing and disappointing."
Cons: "Flight repeatedly delayed and then cancelled due to United technical issues. Was rebooked on another carrier, but United couldn't get our baggage back to us in time to make that flight thanks to the absolute circus that ensued at the gate. 9:55am flight turns into a night at the airport hotel with vouchers that would only allow us to eat from the horrible buffett (ordering off the hotel menu was not covered). Put on same flight the follow day. Wait for it.... Delayed again (no weather). Would never have booked a flight with United in the first place due to similar issues in the past , but got duped when I booked this Luftansa flight and found out after the fact that it was operated by United. Never again, again."
Pros: "Seating was good and reasonably comfortable."
Cons: "However the food was 99% sugar in the form of cookies and other over processed food. The entertainment was so disappointing with no back of the chair screen that if I could give it a 0 rating I would."
Pros: "Food and movies on board were good"
Cons: "Our flight was 3 hrs delayed so ended up missing our next flight. Also they said there would be someone outside the gate when we landed to help us figure out another flight if we were missing our connection and there was no one there. Had to go find a customer service desk. They did put us up in a hotel for the night but after 3 weeks abroad we were really looking forward to getting home. Also the landing was very rocky. I felt sea sick and a lady behind me was actually throwing up it was so rough."
Pros: "From the friendly service, great entertainment and wine with dinner, yes, wine is served with dinner at no charge! They make my international travel easy and relaxing. I will always take Lufthansa when I can."
Pros: "Very nice at check in and boarding when we arrived running from our other flight."
Cons: "All fine."
Cons: "Everything was geeat"
Pros: "Food was good. Attendants were helpful and courteous . Airline was on time."
Cons: "boarding was pretty chaotic. Check in was difficult getting seat assignments. Could not do it on line."
Pros: "Boarding a smooth flight"
Cons: "Food absolutely"
Pros: "The entertainment system was good and the crew excellent. The person in front of me did not put their seat back which made my trip more comfortable. Loading and unloading was orderly and efficient."
Cons: "Food could have been better"
Cons: "lastminute.com was completely unhelpful in assisting with any changes to my itinerary. They repeatedly provided me with incorrect information that sent me on a wild goose chase."
Pros: "Crew was polite and helpful"
Cons: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."
Pros: "For short flight the seats are ok with space for the legs"
Cons: "The flight was 30 minutes delayed"
Pros: "Space, happy vibes, clean"
Cons: "Nothing it was super"
Cons: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Cons: "Missed the flight from Houston to Fankfurt and the airline canceled the whole round trip. I did not know I had to call the airline to let them know not the cancel my trip. I would've appreciated a notice of that."
Cons: "small seats,no LCD for each one,food nor so good."
Pros: "Service was good and the crew was courteous and friendly"
Cons: "Online check-in did not allow me to select my seat. It was already assigned and didn't let me change it Boarding was later than scheduled and caused my connecting flight at O'Hare hectic This was the first time that I had ordered Kosher food and I would never make that mistake again, the meal was okay but the sandwich was awful and had no taste!"
Pros: "Landing was a disaster"
Pros: "I liked the abundant choices for entertainment and the comfortable seating."
Cons: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Cons: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Pros: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Cons: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."
Pros: "Crew were polite and accommodating."
Cons: "Plane temperature was too hot, despite my repeated requests to the crew to lower the temp. No one on this flight opened a single blanket - was that the goal? It was too hot to even sleep."
Pros: "Great staff, good meals, snacks, and drinks thru the entire flight."
Pros: "On future flights to Europe, I always will choose Austrian Air. Very courteous service. Thanks!"
Pros: "Love the A 380-800"
Cons: "Out luggage did not make it to Houston from Frankfurt. We were late from Vienna but Lufthansa held the plane and extra 30 minutes in Frankfurt so that the baggage could make it from the feeder flights and it still didn't. We were promissed out luggage on Sunday evening. No one called and as of Monday morning no news."
Pros: "I don’t like to use your site again Wanted change date to 5 June When I saw no reply I bought a new ticket from Opodo"
Cons: "You are bad not loyal Not reply to custom request Shame to you and will inform all people I know In loud my employees and customers Ivan Rosen email@example.com"
Pros: "Not much!"
Cons: "No one available nor willing to help with checking process. Told to just try the checking machines."
Pros: "Short flight and got a snack"
Cons: "Boarding was a hassle"
Pros: "the crew were very nice polite and helpfull"
Cons: "the flihgt was 3 hours late because a person who did not hold a ticket got on the plane and refused to get off, how can this happen?? this is a major breach of security and made me feel very unsafe"
Cons: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"
Pros: "Great flight. Was long but made nice by staff/crew and entertainment options."
Cons: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Pros: "Seating like every other airline in economy. There was NO baggage charge for economy and the drink trolley offered wine and beer, at no cost, on our 1.5 hour flight."
Pros: "Boarding process quick and on time."
Cons: "no entertainment to rate."
Pros: "Very organized airline. Friendly staff."
Pros: "The pilots are very skilled and keeps you informed about every single “bump” during the flight. Flight attendents are very nice, pleasant, polite and helpful."
Pros: "On time boarding in Vienna and lending in Chicago."
Cons: "Not enough food for a long flight (only one poor meal was served during the entire flight)."
Cons: "It was late No food"
Cons: "Both flights were delayed. Food selection was poor."
Pros: "The plane was clean, fresh looking. Flight attendants were helpful and courteous."
Cons: "Check in at Vienna airport was awful! Chaotic, no help! Kiosk software was horrible. Touch screens didn't work. No back button so, if you made a mistake you had to start from the beginning. Passport reader was not working properly. Machines were slow and delayed in responding. Not enough staff available for assistance. Arrival at LAX was even worse. Plane had to taxi for 30 minutes all about the airport runways. Finally got to a gate -almost on the beach! Then had to bus everyone to main terminal. Slow in getting bags to the passenger pickup. It took us 2 hours post touchdown to get out of the airport! Almost missed the airport shuttle,"
Pros: "Good service, nice staff (better than US carriers easily)"
Cons: "2.5 hours to receive baggage - this might be on LAX"
Pros: "All was great"
Cons: "except we could not do an online check-in"
Cons: "My flight was cancelled! ended up flying to Athens the next day"
Cons: "Flight was delayed"
Cons: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Pros: "Flight crew was pleasant, calm, and efficient."
Cons: "Crew was not friendly. Attended more to German speaking passengers and were out right rude to those who spoke no German and little English"
Pros: "Easy online check-in and boarding pass access also linked to wallet."
Cons: "I was not aware of additional luggage charges when I booked my ticket. It would be helpful to have a warning about that and the fact that if you do not prepay online you are charged double. I also was not aware of the type of a ticket I booked, e.g. Economy light and what it meant for luggage fees."
Pros: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Cons: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Cons: "I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks."
Pros: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Cons: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."
Cons: "Thay did not let us in the plane because they changed the name order on the ticket"
Pros: "The service was fine, although I suggest that Austrian Airlines will consult with someone who joj is to train the staff to be more efficient."
Cons: "The food was bad."
Cons: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
Pros: "Smooth and simple. Great flight!"
Pros: "The flight experience was smooth!"
Cons: "A little snafu at the gate with everyone's carry on luggage could have been avoided with better communication."
Pros: "Nothing, pretty much"
Cons: "I was told my hand luggage needed to go to the cargo, despite it being small enough to be with me. The food was a water bottle and chips. There was more than an hour late to boarding time. The crew were not informative about what was going on. The plane made worrying noises when taking off."
Pros: "WeII, I didn't die."
Cons: "Everything. They gave us a 10mx10m prison ceII with no windows and no AC to wait in. EVERYONE had to smushed into this room, as each gate area has its own security. Boarding the pIane was pathetic, with us standing in a bus for 20 mins and no expIanation. The back of the seats were faIIing apart."
Cons: "This flight is apparently consistently late"
Pros: "Crew was great. Seat was as expected. Could use a seat pad as they get worn out after a few years and I have to sit on my blanket so my legs don't fall asleep"
Cons: "More movies and TV shows please!"
Pros: "The plane was an airbus, nothing to rave about nothing also to complain about. It got us there safely and relatively speaking on time after a later inbound arrival."
Cons: "The process of check in was terrible could not do so on line at least in Berlin. It is possible elsewhere in the system. Long and slow line for check in and then long and slow line for passport control and security, but we survived it. Advice is arrive early, you will need the time."
Pros: "Fast service, kindness."
Cons: "They should finally get rid of these old ATR-72 and replace them with some newer aircraft."
Cons: "Snacks on the plane, comfort"
Pros: "The air Serbia staff were top class"
Pros: "Pleasant staff, wonderful food, very pleasant flight"
Cons: "Nothing, everything was very good"
Pros: "I was amazed with leg room for all regular economy seats, I'm tall guy and constantly have problem with leg room but here I was pretty suprised."
Cons: "Free you get small bag of pretzels and glass of water.. Everything else you have to pay. Same as in low cost companies but with ticket price of regular one."
Pros: "My isle seat"
Cons: "Studardess were very unpleasant,2 times they passed my row,had to take out garbage by myself. Same movies were played on both flights (I had round trip)"
Cons: "Old outdated planes. Very little in flight entertainment- tiny selection of movies and tv shows. No ability to charge mobile devices."
Pros: "We received a voucher for food during our 4+ Hour delay before boarding on air serbia to Belgrade. Once we arrived in Belgrade, we stayed in the business suite before our flight and was provided with food and couches to relax on before our next flight. Also, on our connecting flight to athens, Aegean airlines was very professional and really wish I would have used their service instead of air serbia."
Cons: "Air serbia did not tell us why there was a 4+ hour delay to belgrade. Once we arrived in Belgrade, we had to wait 9+ hours for our connecting flight to athens when we were only supposed to have 2 hrs layover. Once we boarded the plane to athens, the workers at the airport had no clue were our luggage was and a lot of things were miscommunicated between them. They were very unprofessional and some of them were very rude. They had plenty of time to move our luggage to the next airplane, but too careless to do that. So now we have to wait a couple of days to get the rest of our luggages. We also missed our train ride in greece because of air serbia and had to pay for another train ticket and did not receive a refund"
Cons: "Couldn't log in online because site wouldn't accept any of my credit cards. Got up early to check in at the airport, discovered I was logged in... After all that, the airline changed my seat without warning, moving me from the window seat I selected (and paid for) to a middle seat. Where did they get the idea I would think that was OK? Then the flight was delayed, almost missed my connection. Boarding and exiting the aircraft were zoos. Eminently unrepeatable."
Cons: "I almost died without watter due"
Pros: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight."
Cons: "Half way through the journey they wanted to charge me 40 Euros to check in my carry on because it was too big. They said they shouldn't have allowed it on the first flight. Also security check was at the gate so no water was allowed or available to buy after it, so you were forced to buy on the plane if you wanted water"
Cons: "Same moves for months.no new choices Small sandwich for lunch, not near Seet in front of me broken an d. In my nees"
Pros: "New plains, great crew, on time. Quick check in, great price."
Cons: "Sandwich was small but in Swiss I got only an ice cream on the short flight like this, so that seems to be OK."
Pros: "No complaints"
Cons: "Everything was OK"
Pros: "I like it was fun"
Cons: "I liked everything"
Pros: "I requested a special meal. It wasn't delivered. I had called Air Serbia days before my travel to confirm that, and the lady said it was. Unfortunatley, there is no way for me to lookbthat information online. Even the gate agent wasn't able to look that informationmout, and told me it will be there. I simply had to go with 'belief' that my special meal would be there. They did not have any other options . The food they served was so unpalatable that I threw up. I threw up in a plastic bag, as opposed to a barf bag. I didnt have time to get it out from the seat pocket. When I called the flight attendant for assistsnce, she was so rude in pointing that I should have used the barf bag and not a plastic bag. Very unempathetic. They did not check on me after that. The flight was so hot, and too crammed. Old plane. The entertainment was unentertaining. I would never fly this airline again."
Pros: "Food is okay, entertainment is finally available (at least for mobile phones and tablets), crew is good"
Cons: "New sits are just uncomfortable, especially in the middle."
Cons: "Not possible for online check-in"
Pros: "I got to board first because I am wearing a cast on my leg."
Cons: "The plane was extremely hot the entire 5 hour flight and even though many people asked to make the air cooler, the flight crew did nothing. It was a 5 hour flight and only 1 water was served. It was hot and only 1 water was served. When asked for two waters because I was extremely thirsty, the flight crew looked annoyed and brought only 1 to me. I hope to never fly Air Serbia again."
Pros: "You guys cancelled my trip 2 hrs before take off. I received an email at 12:20 saying that my card didn't go through after telling me earlier it was paid for very disappointed . I had to rush to the airport couldn't by my ticket because they don't sell at counter and then was on phone with air Serbia for 45 mins before I could buy my flight on a long distance call which will probably cost me $50."
Cons: "They saying it's internet connection during the flight,when you pay for the internet the only option what you can choose is to watch how's your MB goes away and you are not able to open anything.Very good job Air Serbia,never again with you!!!"
Cons: "My luggage was lost."
Cons: "Not a orginized airline at all!! I flew my whole trip with the same 50+ people. We had 2 connecting flights, all the stops that we did was always behind schdual, staff was nice but late! the worst part is, our final destination 20+ people lost there luggage including me! My dad and aunt flew with are serbia aswell and they also lost there luggage..! My dad and aunt got there luggage after 1-2days after ther flight but its a big inconvenience i have no update on my luggage yet hopeing it will be here tomorrow."
Cons: "Very very bad landing in split and i didn't find my luggage Mina"
Pros: "Easy check in, flight was on time, crew were nice and free meal and drink."
Cons: "Check in was much slower that all other check in desks and was only 2 girls then 3 girls on check in."
Cons: "We boarded our flight from gate C7, which as is common in Eastern Europe, a bus gate. To enter the gate, we were completely rescreened, although we had been screened to go from Bucharest to Belgrade. We waited on the bus for 15 minutes. Only a few seats on the bus so it is a standup experience. Finally the bus started driving to the parked planes, but turned away and drove to a where you would exit the bus after arriving. They told everyone to go upstairs where they explained that there was a "technical problem" on then plane and it would be delayed an hour. They sent everyone to gate A4a, where everyone was prescreened again. We waited in a hot gate for an hour, then boarded the bus and to make a long story short, we arrived in Zagreb 1 and a quarter hours late."
Pros: "On time."
Cons: "Small and uncomfortable prop plane. Boarded from rear only."
Pros: "I liked the price I paid for the flight and the legroom between the seats - as I'm fairly tall - 6'3"/over 190sm, that was a big concern for me and that's why I didn't go with other carriers. I ended up having an entire row of 4 seats to myself, so I was able to stretch out and get some sleep. Flight attendants were coming around very often with drinks."
Cons: "I expected to get an e-mail with an offer to upgrade to Business Class as I was flying a day before my birthday, so I was in a mood to treat myself - but unfortunately, that never came. Once on board, when the meal was served, the breakfast meal had the scrambled eggs soaked with water, so didn't get the amazing food that others have talked about., Before landing, we were served a long sandwich that was very amateurish. Boarding was chaotic - as typical in many places in Europe, there is no boarding order - just people forming a line and getting on the plane."
Pros: "Very responsive and real meal for short flight!"
Cons: "It took 1:40min to go through the boarding process (drop luggage, get boarding pass). The actual flight is 1:20min. Total incompetence and lack of speed. This is how they worked it...They try to board multiple flights off the same counters. You stand in line for 1 hour and no movement happens- literally!?Then, since the next flight is about to be delayed - they announce for you to stampede forward, to make your flight. Then the process actually begins and 20min later and some bureaucracy on extra luggage you get your pass. Then you run through passport control and security, exhausted and frustrated (as was everyone else). Etihad should instruct Serbian Airlines in which they invested, how a plane (s) are to be boarded. After all it's over 100 years since the first commercial flight took place, its not that much of a mystery any more:)"
Pros: "On my two two hour flights, they fed us a lot, we're very attentive and very nice."
Pros: "Attentive crew, decent business class amenities, food was hit and miss. The selection of domestic wines and spirits was okay."
Cons: "The incoming flight was delayed until next day, with no effort on behalf of Air Serbia to communicate this. No space left for reproach, no effort of any kind of compensation. Once on board, the staff were great and did their best to accommodate this business traveller. The return flight was standard on terms of food and service, nothing special, nothing bad. The checking was another story, with lots of confusion and missed opportunities to make a difference. Mixed bag, overall."
Pros: "Flight crew are nice, reasonable service during flight"
Cons: "The flight was delayed twice and while boarding was delayed an hour. This plug transfer our luggage for the flight from Belgrade to Tel Aviv."
Pros: "Good food, skillful pilot"
Cons: "This is a rating for our entire experience which was awful. In our area you were unable to check in online or use a kiosk. That meant every person on the flight had to check in at the airport. There were no lines, no directions, just a mob at the desk. Once onboard the intercom went out during taxi. We had to turn around. No information was given as we sat on the taxiway. We finally took off late and again no information was given about connections. When we asked we were told "don't worry the Belgrade airport is small". luckily the flight from Belgrade to Athens was also late so we made the connection. Departing Athens was difficult as well. Online Air Serbia was showing our flight was cancelled due to a possible air traffic controller stike which did not happen. We called Air Serbia and were informed the flight was not cancelled. "Just show up at the airport" we were told. We showed up more than 2 hours early and waited in line to be told we were not in their system along with 2 other couples by a very curt airport employee. We waited an hour, despite all of us having proof of paid tickets. Again, no information was given. They finally confirmed the first leg, Athens to Belgrade but not the 2nd, Belgrade to Stuttgart. We waited again and finally were given boarding passes. We were not apologized to, offered an up grade or really afforded any customer service. One of the other couples discovered on their own, that due to the possible strike, Air Sebia had indeed cancelled everyone's bookings and "forgot" to re-enter some. Leaving Athens we were also late on take off. Again not given any information and barely made our connection to Stuttgart. At this time given our experience we could not recommend Air Serbia."
Pros: "Huge legs space for economy class, great service!!!"
Pros: "Baggage allowance"
Cons: "Too few movie choices."
Pros: "New interiors and uniforms for stuff , even the stuff is super smiley"
Cons: "Nothing , everything was just wright"
Pros: "Service was great on both legs of the trip"
Cons: "Not on time departing from Rome"
There was a delay and none of the crew was able to explain what was happening. Instead they played with their phones.
The boarding process from Barcelona was a very long and arduous process as they have to check that everyone has a covid test. There were no explanations about what was happening. They didn't really even announce boarding. The flight itself wasn't bad. I got the cheapest ticket so there wasn't food included. So, I brought food onto the plane.
Up-to-date entertainment such as movies.
We got hit with surprise baggage fees because the baggage structure was entirely unclear -- we even looked for how to book bags with Iberia ahead of time. Also, we didn't know that the first flight would be entirely operated by Level. Two flights and neither operated by Iberia. That's fine, but it would have been helpful to know ahead of time.
Flight was good food mediocre seats mediocre for coach extra.
Ordered gnocchi- received rigatoni for 15 euros. They don’t serve alcohol on flight
Booked flight on Iberia.com. There was no way to contact them to make a desired date change. Nobody answers the phone and social media refers you to phone channels. Vueling refused to help and referred us back to Iberia who doesn’t answer the phone.
Pros: "As usual Iberia sells you an Iberia ticket and sticks you on their low-cost line, Vueling - small seats, zero service. In flight wifi did not work except to take my money. Did not recieve email or load a webpage in the whole flight. Also crew was completely misinformed about COVID regulations in Spain - insisted we need a PcR test and QR code from online site and that was not true for travellers from Italy. Bush league airline; not what it used to be."
Cons: "Offer a free beverage would have been nice"
Pros: "On time Easy and no issues"
Pros: "The entertainment was nice!"
Cons: "The seats were not comfortable"
Pros: "Crew was good from Rime to Madrid, however my connection from Madrid to JFK, service was not good, i felt ignore when asking for water"
Cons: "Took to long to service, and customer service was lacking"
Pros: "Smooth flight"
Cons: "It was delayed"
Cons: "I checked in online and paid for a checked piece of baggage, never received the boarding pass, so when I arrived to the airport to drop off the luggage and wait for boarding, the machines didn't recognize my ticket locator and I had to stand in line for almost 2 hours (missed my flight)…"
Cons: "They had problem with plane and had to change it. Then we havd the proper allowed carry on and they had no space.... short thrip of a little over an hour but the getting to leave was the worse...."
Cons: "Crew was friendly to some people and completely ignored others, or at least me. Not sure if they knew Passenger status or what."
Pros: "crew and flight excellent"
Cons: "too close the seats"
Cons: "It was frustrating to have to pay to check only one bag for a long international flight. Fortunately, I had two seats to myself, so it made it easier to be comfortable during the long flight. Food was mediocre, but good enough. Would have preferred more vegetables or fruit than sweets."
Cons: "Phone chargers did not function"
Pros: "Arrived at destination"
Cons: "Left an hour and a half late due to mechanical problems. This also disrupted in flight entertainment system. Got to destination"
Cons: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Pros: "Clean and fairly new aircraft. Good flight"
Cons: "Ground staff more helpful"
Pros: "On time and pleasant service ."
Cons: "The problem was outbound from Porto to Rome. Iberia lost 2 out of 3 bags and one took 24 hours to reach our Rome hotel and one took 48 hours to reach our Rome hotel."
Cons: "Gbhbhfhyhyugfrrfffffgggffccxccccvvgfcvgvggbbvvgcvvv. B"
Pros: "On time, clean airplane, smooth, good flight overall"
Cons: "No entertainment or food on board. Not even drinking water"
Pros: "Nothing -- though seat was okay. No leg room, but it reclined a little, and had those foldable headrests."
Cons: "The boarding was supposed to be by zone, but was just a mad rush. They served no food, not even for money. There was an onscreen ordering option, but for the entire flight it said "this service is temporarily closed". They didn't have a beverage cart. Not even water or coffee. I couldn't even get a cup of water to swallow some ibuprofen and an allergy pill (somebody brought a companion cat, I suspect, quite near to me). No food or water on an international flight across the Atlantic??? You've got to be kidding me -- that's gotta be close to illegal, not providing any means of hydration. But it's certainly cheap, mean, and unacceptable. Pathetic, too."
Cons: "Delays an chaos"
Cons: "This is my second time flying with this airline and it’s 40 mins late leaving again! Poor reliability and flying at night with my young son. I did not want to arrive an additional 45mins later in a city that can be dangerous"
Cons: "Layovers are what makes the flight bad."
Pros: "Iberia was a pleasant surprise!!! Excellent airline"
Cons: "The plan was too small."
Pros: "Good organization and time on flight."
Cons: "In 10 hours never offered water."
Pros: "Airport was spacious and gate area/aircraft clean"
Cons: "Captain made. Or announcement other than twice very loudly to announce take off/landing to crew. Woke people up."
Cons: "Disorganized boarding"
Pros: "EVERYTHING AS PROMISED . ALL WENT THROUGH IN A SMOOTH AND TIMELY WAY"
Cons: "TRAVELING IN COACH ON A LONG HAUL FLIGHT IS A NECESSARY EVIL"
Cons: "At the airport in Rome, I wasn't able to take on my carry on bag, when it was within limits. I was upset because many had the same size and had it with them. I was concerned with valuables inside, but thankfully all arrived OK."
Pros: "The crew were friendly."
Cons: "The delay"
Cons: "Extremely uncomfortable and no food or drinks with basic fares (have to wait for separate paid cart). Watched a sick woman be told to go away when she asked for water."
Cons: "Flight from Iberia, operated by AA and finaly no flight!!!!!"
Pros: "We flew like we were on a business class service, excellent crew, nice offer of meals, comfortable seats and flawless journey. If you are given the chance to upgrade to Premium, do it."
Cons: "Short selection of subtitles for videos. Catalogue not bad but could be improved"
Cons: "Slow service by the flight attendants; poorly stocked food options. perhaps it’s a European thing with budget airlines but to pay for water is unacceptable."
Pros: "Quick boarding."
Cons: "No movies or videos. Children crying and screaming."
Pros: "Professional kind and helpfull crew Punctual departure and arrival on time"
Cons: "No free headphones available and no games on personal tablets No vegi dishes and no choice of meals for allergic passengers Very little space for legs"
Pros: "Extremely punctual Friendly staff Comfortable seat design Outstanding entertainment options"
Pros: "They solve the flight connection issue and move us to a direct flight."
Pros: "Fine for what you paid for"