Daily cleaning, installation of cabin HEPA filters on flights from San Diego to Newfoundland and Labrador
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Scores according to KAYAK customer reviews
Pros: "The flight was on time."
Cons: "The flight attendants ignored us. There was no legroom. There were no free snacks. It took forever to get our drinks."
Pros: "Boarding easy & fast"
Cons: "Plane lat, extremely hot, & only 1 explanation with no updates"
Cons: "Overhead bins were tiny."
Pros: "That we got back safe during a snow storm."
Cons: "The staff were not friendly. I politely tried to give two flight attendants my garbage as they were collecting and because they already passed me they looked at me and ignored me. It’s also crazy that you pay so much for a flight and then have to pay for luggage and a meal when it’s a 4-5 hour flight. Flight was delayed twice. Which I can understand due to weather."
Pros: "The seating was good and the pilot was friendly."
Cons: "There was not a good movie selection and there was not a lot of information regarding the altitude and there was not very much warning during turbulence."
Cons: "crew was rude and unhelpful with delayed flight"
Cons: "My direct flight was cancelled and rebooked with a connecting flight."
Cons: "Small seating"
Pros: "good crew"
Cons: "light in bathroom didn't work and was so small i couldn't help my three year old go without leaving the door open"
Cons: "Boarding desk woman was really cranky. Telling passengers to remain seated unless their zone wasn’t called. On board WiFi didn’t work so no entertainment. Hate that I have to pay extra to get normal leg room. The standard seats are brutal and the paid seats not much better."
Cons: "It was delayed by 24 minutes."
Cons: "One hour late"
Cons: "Flight was delayed"
Pros: "We arrived safely."
Cons: "Most uncomfortable plane ride I've ever taken. No food offered at all - everything was by purchase only. No entertainment system at all. Had to stop halfway to refuel."
Cons: "cramped no food"
Cons: "The flight was late."
Pros: "It was a direct flight."
Cons: "Most uncomfortable flight I can remember in last couple years. My knees were squeezed into the seat in front, and when they reclined, the seat was like 1.5 cellphone lengths from my face. The particular route from SD to Toronto squeezes 15 more seats on this popular plane, making it the least knee room I can remember. I wouldnt say Air Canada has less legroom as a generalization, but this route and plane assigned has the least. I guess if you're taller, do a little research on the planes for your routes. No actual wi-fi was kind of annoying. You can access some content, but no real internet connection."
Pros: "We were eventually given meal vouchers. We also ended up staying an extra night on their coin since we had to miss our connecting flight.We were treated fairly but slowly. We would have had an eight hour transit in Vancouver but with the new flights there was one hour connection. With the replacement flight also late our luggage did not make it and we were not informed until we reached Australia."
Cons: "There were little babies and young children waiting with their parents to board this flight. Would have liked more consideration for them but the little ones all behaved so well! Updates were slow and then we had to pick up our luggage and wait in an area where there were no seats so we had to sit on the hard floor (or stand) for a long time."
Pros: "The process was ridiculous to get booked for a flight that morrow and get to hotel"
Pros: "All was well. Thanks"
Cons: "Lost suitcase"
Pros: "Friendly attendants made up for the defective entertainment system."
Pros: "Smooth, great crew"
Cons: "Nothing, it was great"
Pros: "May not fly Air Canada again!!!"
Pros: "On-time and quick boarding."
Cons: "Not enough leg room - similar to most airlines."
Cons: "Not aconfortable plane"
Pros: "No delay. The plane came half an hour early which is ok. There was no complimentary food but drinks were offered. It would have been nice if peanuts/cookies/chips were offered. There was no entertainment so the rating was 1star. Emails were sent to inform us of changes in schedule and also to check in on line. Leg room is good as we can stretch our legs (I guess you can say that we are not that tall) we wish to travel again with Air Canada in the future."
Pros: "The experience on the flight from san diego to Toronto was excellent from curb side there all the way to baggage claim in Toronto. The service by ground staff on both sides was excellent, The staff on board was helpful, efficient and very polite. In flight Entertainment was good too, unlike on the way to San Diego when the choice was so limited it was not worth my time to use it."
Pros: "Boarding process was good"
Cons: "No free snacks offered"
Pros: "The ONLY part of flying Air Canada that I used to like was your partnership with SAS, over the past ten years I have lost more airtravel points through Star Alliance troubles than I could have made in the decade before. Luckily when I fly from my birth place of St. John's NL, you're ground staff are the absolute best! I can give "shout outs" to each and every one of them. From those ready for retirement to the new staff just in from "who knows where", they get the whole "customer service" priority that your airline needs to focus on. Your management in Halifax "Sharon" is out of this world too, other than that whether through Lufthansa, Air Canada or anywhere I would travel, seeing that red leaf on your wing would make me ashamed to be Canadian."
Cons: "I paid extra for a seat to ensure leg room, all I got was ear ache! The flight - although half empty had no place for my briefcase, but I was "ordered" to push my sealskin bag under the dirty greasy seat in front of me. When I requested they store it upfront for take-off & landing - the french female steward started flirting with the man sitting next to me and didn't even offer a response. When drinks came around - I was handed a half empty glass with juice on it's exterior and borrowed a napkin from the next seat. Later I did get a napkin "thrown gently" over the person she enjoyed speaking with. I was happy to wait until connecting passengers disembarked before the local traffic, but was appalled when the more senior female steward stopped a local passenger who I know has anxiety about flying - to insist she let the other passengers off first. Air Canada needs to be educated on what human behaviour entails, before they can graduate to customer service. Together with my first name, you can know my last name is Floyd"
Pros: "Crew was friendly"
Cons: "No leg room, no snack for a 5+ hour flight, a bit messy, no entertainment, not too comfortable"
Pros: "Seats are comfortable and I had plenty of leg room."
Cons: "No snacks offered with drink. Boarding wasn't well organized. Toronto airport is horrible... long lines at customs and security caused me to miss my connection for the second time in a row."
Pros: "Air canada needs a serious serious overhaul of the way they treat their customers especially those working at the Toronto airport I find their employees have an "entitlement" mentality that other carriers do not Customer service seems to be a priority not talking to your coworkers about the weekend while serving your customers"
Cons: "There was one employee who suggested to take an earlier flight and was very helpful Little things go along way"
Pros: "Excellent crew"
Cons: "Economy seating is no longer designed to fit any passenger who is even slightly above average height."
Cons: "They should have checked the plane before boarding. When the plane was ready to take off they discovered an issue with the lavatory. we had to sit in the plane for more than an hour to get this fixed."
Pros: "They were quick to bring meals and snacks. Friendly and accommodating flight crew."
Cons: "For a 9 hour flight, I would have preferred a heads up that there is no in-flight entertainment and you need to have a charged device of your own with the Air Canada app pre-installed. And if you didn't get that memo and you have an Apple device, you're out of luck. Otherwise you can rent an iPad for $10. The chairs were thin and flimsy making it difficult to sleep. And unfortunately we got a "window seat" that did not have a window. It was very disappointing."
Cons: "Staff was rude. And I was seated next to an alchoholic"
Pros: "Friendly airport and flight attendants. Ease of checkin."
Cons: "Change of boarding gate at last minute, no food service in rear of plane due to turbulence however front of plane was served"
Cons: "Our connection in Toronto was toooooooo short for seniors 70 years old."
Cons: "When you roll up on clerk at the check-in counter and she's already eyeing your carry-on bag you know you're gonna have a problem. My bag was purchased a month ago and I made sure it met all major airline specs so when she immediately told me I'd have to check it, I told her it would fit no problem in her little mold. She insisted that it would not and I'd have to PAY to check it. I picked it up and easily popped it into the mould but my zipper snagged on the way in and she said that I was not allowed to "force" it in. I then easily lifted it in and out twice without the zipper snagging. Then she insisted that I weigh it. 22lbs is not much at all so I figured I might get caught here but to my surprise I was only at 23lbs. So she immediately said I would have to pay because I was over weight.... BY 1 LB! So I opened my bag and took out bag of carrots and put it back on the scale. She was so pissed that she couldn't charge me anything that she never made eye contact for the rest of the process. She then said that because I had my cat with me I could not sit in the row I had booked because it was an exit row. I insisted that it was not an exit row as I had just flown on the plane four days earlier with my cat in the same seat. She refused and moved me to a row with less leg room despite my having paid for the upgraded seat (I'm 6'4"). Upon boarding, I confirmed with the flight attendant that my original row was NOT an exit row. It was behind the exit row and there are no restrictions for that. One terrible staff member is all it takes to ruin a flight. Air Canada Rouge also happens to be a soda can with wings so that doesn't help."
Pros: "Lots of leg room. Friendly and helpful staff. Smooth flight and comfortable seats."
Cons: "We didn't like all the walking to get to and from the plane in Terminal 2, Heathrow. Anywhere else in the world would transport people by bus if it was going to be a twenty minute walk to the departure gate."
Pros: "The crew are very friendly and helpful."
Cons: "Seats are very small with little legroom. My husband is 6"1 and sat in a middle seat. His knees were jammed into the seat in front of him. Full flight so he could not be reseated. There is no entertainment system which was ok since it was a red eye flight. I've have flown on many local and international carriers and the space on this aircraft was amongst the smallest I've come across."
Cons: "Delayed 20 minutes"
Cons: "The flight attendants were inconsiderate of the wishes and comfort of the passengers. Food and drink were offered for sale in tourist class shortly after takeoff in the morning. Since I had just had breakfast, I asked if the food and drinks would be available later. The answer was probably not, which indeed was the case. This was on a five hour flight. When I did want food and drink, I had to go to the attendant at the back of the plane. I was able to have a drink delivered to purchase a drink, but the one food item I wanted was not in stock. (This was from the beginning, and was also the case on the outgoing flight a week earlier. I was informed that I could not use my noise cancelling headphones, designed and purchased largely for flying during takeoff and landing, but had to use ear buds, which I did not have, do not like, and as a senior with hearing aids find uncomfortable. Thus, I missed the benefit of their noise cancelling feature and much of the movie I was enjoying. On the earlier flight, one of the two toilets was unavailable, causing long waits, but the attendant in the front of the plane refused to allow me to use that toilet, which was available. When I protested, she answered the same way perpetrators of crimes against humanity did "I am just following orders." Where is the concern for the humanity of a senior citizen? Also the previous flight connections was scheduled too closely so that with security and border clearance, I was barely able to board at the last minute, thus causing a great deal of stress, no time to ear or use the toilet at the terminal, once again unhealthy stress and discomfort, no concern for the humanity of the passenger."
Cons: "We were stuck at the back of the plane with the kids who don't behave."
Pros: "Friendly crew very helpful. Not as loud as the last flight."
Cons: "So many people crammed into a small space. Needed more leg room and shoulder room."
Pros: "Crew was nice but customer service at the airport and over the phone is terrible (takes over 30 min to speak with someone and a few times they hang up the phone)"
Cons: "Luggage was delayed for over 36 hours and customer service hotline was useless."
Pros: "Efficient boarding, plenty of overhead space for suitcase despite being the last boarding group"
Cons: "Information about passport presentation inconsistent with instructions received at online checkin. Seats are small and uncomfortable.Flight attendants monopolized aisles for more than half the 4 hr flight. Weren't flexible about allowing people to use the restroom and move back to seats."
Pros: "What wasn't there to like it was truly amazing. I had a great time."
Cons: "My flight was canceled because of the hurricane in Houston which was completely understandable. Trying to rebook a flight was one of the worst experiences I've had on the phone. Over 2 hours on hold only for United to tell me to call back inside 24 hours of my requested departure (which was about 12 hours outside of the time I called). Bad customer service all around, both Kayak and United."
Cons: "They put my luggage on a flight 3 hours later. I bought this flight so I can get to the wedding rehearsal on time. All my fiancés and my clothes are in that luggage. So now we are late to the wedding rehearsal that my fiance is the maid of honor for and we still have to head to the hotel to check in and get ready. It's just unacceptable."
Pros: "They gave us free tv since we had to wait so long and they made us wait for an hour on the tarmac."
Cons: "We had a connecting flight from San Francisco that we missed due to their delays. We still don't know why it was delayed. They didnt give a clear or concise reason for the delays. Our flight landed a few minutes before our connecting flight departed and instead of holding the plane like they have done in other reviews I've read they actually took off early. We were automatically given tickets to the next flight out to our final destination (which was 6 hours later.) This was sucky but we didn't have control over it so we dealt with it. However when we went to customer service to print our new tickets we were "greeted" with two apathetic employees. The first one we didn't actually get to interact with because after waiting in line for 10 minutes when it was finally our turn he held his hand up to stop us from walking up to the counter and just left. No explanation just headed out. So we headed over to the "premier" line for a procedure that should literally take 3 minutes to interact with the next employee who made it somehow our fault that we were mildly upset with the situation. My father always told me United "sucks" we gave them a chance but we should have heeded his fatherly advice. Oh and a bonus my traveling partner has a broken pelvis so sitting around for hours on end was just salt to the wound."
Pros: "I was able to board on time. Service in-flight was ok."
Cons: "I wasn't able to check-in at the self-serve kiosk. Customer service took a long time and helped two people that got in the inexistent line after me first. During the flight my seat was broken, wouldn't recline. I don't like I can't turn off the screen if I want to, rather I have to put up with that undesired content someone else manages."
Pros: "Easy on ! Organized"
Cons: "Crew was rude and seemed to be in a constant rush big lack of customer service"
Pros: "i eventually got to SF"
Cons: "The flight kept getting delayed and they wouldn't tell us why. There happened to be a line forming at the counter and when i asked an employee why people were lining up, all that i got in reply was "because the flights delayed". Thanks...i had no idea"
Cons: "I paid $50 extra for a flight to leave at 5 instead of 8 and they ended up so late that the cheaper flight left before we did. Overbooked and packed to the point of immobility."
Pros: "Cancelled the first flight I was on. Then the second flight out of SAN to SFO was delayed so we sat on the plane for an hour. Of course i was fine but the way United treated people who were going to miss their connections was nothing but rude. I've had it with them!"
Cons: "I wish airlines that treat you like a human like Virgin, Alaska.."
Pros: "Friendly, cheerful cabin crew."
Cons: "If I wanted to check my bag I wouldn't have dragged it through the airport. Boarding was a mess. Too many people put both their personal item and their bag up top. The whole boarding process stopped when people with bags there was no space for ran into people trying to get to the back of the plane. It was stuck still for a good five minutes while we figured out how to un-jam the space. I blame airline policies that discourage checking a bag, at any weight. I really dislike gate checking a bag."
Pros: "The staff were very freindly"
Cons: "They had a setup if you wanted to watch a movie you had to log onto your computer or other device, but you had to down load the United airlines app, but my IPad would not connect to download."
Pros: "The flight was 50% shorter than advertised."
Cons: "Terminal 8 was a very very long walk to Terminal B."
Cons: "From flight attendants who shouted, rather than help sort out seat assignments, to repeatedly announcing the luggage was on the empty, stopped carousel 4 when it was really over on 2, the service on the red eye was irritating from start to finish."
Cons: "Didn't happen"
Pros: "The crew and flight was excellent. Two short flights to get to my destination."
Cons: "Their new fare for budget flights processing is outrageous. I was advised booking the flight carrying size only undervfront seat storage. Then got an email explaining how this works. Then tried to checkin online 24 hours prior and you can't since you are not checking baggage. Got to airport to find that can't checkin except at counter as you need a UAL employee to scan their I'd during process to get boarding pass. Waited for employee and then she was rude about it. Again reminded me I can't bring anything else onboard or will cost me extra at gate. If UAL wants to offer this they need to be more customer friendly. I was far from impressed for the inconvenience I experienced being s longtime UAL Frequent Flier."
Cons: "Seat area had a good deal of trash around it and in the seat back pocket"
Pros: "The crew was all very polite, attentive and helpful."
Pros: "Your reminders!"
Pros: "San Diego airport had a curfew of 11:30. The flight was delayed 30 minutes and the crew did a great job of boarding with a purpose to expedite the process and have us ready to take off by curfew."
Cons: "The flight was 30 minutes late in a city with a curfew so we ran the chance of not being able to take off that night."
Pros: "Arrived to destination 30min early! Boarded and took off exactlymon time!"
Cons: "Nothing, everything went perfectly smooth"
Pros: "The employees."
Pros: "Nice service"
Pros: "Leg room was good and on time."
Cons: "For a 51/2 hr flight they only offered a beverage twice in a these litTle 4 is cups!! The united app was not working and the internet was sporadic which lent to a long long flight with no movies. Overall not impressed."
Pros: "Crew was very pleasant & helping. There was a gentlemen I sat beside with a service dog the size of a horse! He (diesel) was a gentle giant. The crew were dog lovers so they took care of diesel like he was a rock star!"
Cons: "No entertainment...you had to watch it on your phone or tablet."
Pros: "Smooth flight"
Cons: "No internet service. And you have to pay for all extra emenities."
Pros: "on time"
Cons: "the rest"
Pros: "Got in early, but unfortunately no gate to unload passengers for almost 20 mins"
Cons: "Stewardess told me I had to use overhead bin for my personal item. Personal item met requirements with ease. Did not listen to this woman's command."
Pros: "they gave me a row with all three seats open so I could sleep on the way home on a red eye. Absolutely excellent crew."
Pros: "Crew members were nice"
Cons: "Very uncomfortable and crammed , my seat wouldn't go back and the headphone jack was broken so I couldn't enjoy movies"
Cons: "Delayed flight. Almost missed connection. Crew tried to besupportive best she could."
Pros: "The wi-fi entertainment was good"
Cons: "Unfriendly crew. Broken seat back, would not recline. Made crew aware and was basically told to deal with it. Delayed twice on my return lay over. Not a good experience overall."
Pros: "Everything was quick and convenient! No hassles! Smooth sailing"
Pros: "Every thing the best company ever"
Cons: "Just make the price $10 more dollars per ticket and give free wifi. Thanks"
Pros: "Despite delays, united employees went out of their way to make sure I made my connection and got to my destination on time."
Cons: "Many delays in and out if lax due to construction. All four of my flights were delayed. The initial and the connection, both coming and going"
Cons: "Plane didn't show up. Needed to wait for a new plane. Missed connecting flight. Was rerouted to different coty.Arrived 4 hrs late at my final destination."
Pros: "Boarding process was good."
Cons: "My first flight was delayed by 45 min. 30 minutes before take off"
Pros: "The wifi and charging sockets was a very good and beneficial idea"
Cons: "The crew was very rude"
Pros: "Fflight was smooth"
Cons: "Missed connection due to delay rebooking took me out of way from LA to Denver and the to Seattle. Arrived 8 hrs after expected/anticipated arrival."
Pros: "The fact i got to my destination"
Cons: "No entertainment system or wifi available"
Cons: "On my flight back during taking off, I was throwing a trash away into a little bag that is also designed for vomiting. When I pushed a trash into the bag, I felt that it was already wet. Somebody vomited into it at the previous flight and placed it back to the seat's packet. I am not telling that it was the cleaning crew's mistake because it looked like unused until I pushed my hand into it, but it was still a very unpleasant experience and could be also a health hazard."
Cons: "Leg room not sufficient"
Pros: "The plane seats were comfortable and I liked the entertainment offered."
Cons: "Crying babies."
Pros: "Friendly staff, and an informative pilot."
Pros: "Was very difficult time getting home on my schedule time. First they said they had no seating, then after calling mother explaining then had go back up she said she had seat. Worst flight I ever had with all these problems."
Pros: "The wide seats"
Cons: "Big space"
Pros: "On time boarding"
Cons: "Flight attendant asked if I wanted a drink so I asked for a water but then the water never came."
Pros: "Long layovers and changed flights where not pleasant... I normally fly with Alaska Airlines and this never happens with them .."
Cons: "Apathetic non communities. Felt like it was part of a herd. They cancelled my flight and had to miss work"
Airlines flying from San Diego to Newfoundland and Labrador have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from San Diego to Newfoundland and Labrador
Masks required on board, masks provided on flights from San Diego to Newfoundland and Labrador
Social distancing seating
Middle seats unavailable to book on flights from San Diego to Newfoundland and Labrador
Testing for antibodies, testing for symptoms for flights from San Diego to Newfoundland and Labrador
Waiving of change fees. Search flexible flights from San Diego to Newfoundland and Labrador