This was a West Jet leg and was basically on time. Everybody was helpful and kind.
Staff is friendly and helpful but flight was delayed by one hour from Detroit, making for tight window in Toronto to clear Canada Customs and pass through security screening in order to get to connecting flight on time.
I've flown several other airlines, and Delta is really on top on things.
The crew was very nice and very attentive. However, I was surprised to find that they did not carry small throw-up bags. I got sick from the turbulence and they had to bring me a trash bag.😳 You can imagine how embarrassing is to lift a large trash bag with vomit over somebody else's head. Just bring this small discreet little bags back to the regular supply for the seats. Otherwise, I love Delta airlines.
After a 5 hour delay waiting at the gate (3 delays adding up) with no clear reason provided, we finally boarded flew 3/4 of the way to Toronto then were turned back to New York. As we neared New York, the pilot declared that it was his fault, something to do with timing and him not being allowed into the country???? How could the airline let his happen? They had hours to prepare and make sure they had a crew available for the flight! We ended up in Toronto a day late with no sleep.
Rode in a smaller plane and short trip meant no snacks, no free wifi or tv. It was only 30min flight so honestly wasn’t a big deal to lack these items.
Overall, terrible. Flight from SFO was delayed due to “air traffic control issues”, and we were all mislead about connecting flights. Told “you have 20 minutes to catch your connection”. Reality was 5. We got to watch the plane sit at the bridge. Won’t fly Delta with a connection again.
Did not get a vegetarian option in 1st class and the video was not working.
Worst food I've ever seen on a plane. One flight attendant must have been going through a bad breakup, although the one who kept covering for her was excellent.
The crew in Chile was late to open the counter to check in. It was the longest check in ever. But they were pleasant and thorough. Food was great going to Chile, coming back to USA was pretty bad. All the airplane crew were great.
Problems with a missmatch between sits in checkin versus real location on the airplane
They didn’t have any headphones for the entertainment screen and their USB port didn’t accommodate a USB-C for more modern phones. The food was just ok. The staff was friendly but the seats were very uncomfortable for a full flight.
Flight got delayed; had to go through security three times.
Tell people to remain in their seats during the meal/beverage distribution. Enforce boarding by group numbers. No one was checking. Tell people to turn their electronics speakers off. Bigger cups for drinks.
It was first time fling in copa airline. In general I am satisfied except bag size. I got a email from copa with 17-10-6 for carry on bag. In airport the check in show 22-14-10 . However that mistake means $100,00 in over cost.
Just a minor inconvinient with weather delay! but not Copa's fault
Copa delayed the fight three times. We ended up flying about 24 hours after the original time.
Copa crew is almost never great in terms of service.
Food was not good, no options for vegetarian or gluten free
other than a slight delay in takeoff from Panama , the flights were excellent ..... we will continue to use Copa whenever possible for flights to and from Central and South America ....
Great, the item that impressed us. The most was the fact that some of us were gonna have a tight connection and the crew invited those people with the tight connection to stand up and leave the plane early. Great idea and it worked for us
All went smoothly from Miami to Montreal from boarding to arriving to Montreal. Flight left on time and arrived on time.
Over all good except the food was not good at all
It was pretty good. It was my first time using the airline I believe but it was a relatively pleasant experience.
My flight got Delayed due to the airline. The attending Crewe in Montreal were not super helpful and I arrived 13 1/2 hours late from my original arrival time. Air Canada lost my luggage, they stated they booked me a hotel room overnight at no fee, however when I arrive to the hotel, there was no reservation. It also took me three different attempts to get the hotel, even covered by Air Canada as they were arguing that they were not responsible for this, despite it having been delayed due to the airline. Overall, the service was very very poor and what should’ve been a short five hour trip turned into a 13 1/2 hour saga with me, spending a night in a random airport overnight due to Air Canada’s errors, and searching for my luggage until 2 o’clock in the morning. I will never fly Air Canada again.
$2600 for the flight with food then not even a dog will eat specially breakfast
Air canada charged me for a carry on bag that I did not have.
Our connection flight was cancelled due to the crew being detained in customs for drug trafficking. Ruining my last two days of vacation because they cancelled the rebooked flight too. Worst experience of my life, i want my money back because nobody can give me back those days and reservations i had planned for 6 months.
Original flight was canceled by Air Canada and next day they re scheduled and paid by hotel and taxi cost, but it just so tired for waiting and I have some school exam that I couldn't prepare it at all.
A delay in ETD that is not part of the flight , that could be managed.
Seats are absolutely not comfortable and large enough. There’s a limit and you stepped over it. I understand that there’s a business class, however for the price it costs, it’s just plain stupid for a 50 minute flight.
I had bad experiences before now was excellent I am glad they have business class again
Provide free food and drinks on an international flight. Add updated head rests
Pros: we leave and arrive on time Cons: the most uncomfortable seats ever. You cant recline at all your seats. No entertainment No TVs flight attendants didn't provide even a glass of water. You have to go to back of the airplane and ask for one. I am Colombian and I remember seeing the flight attendants very neat, elegants which is or was a staple of Avianca.it was one with tennis shoes, no male up, the hair was messy... that was really odd.
Purchased a business class ticket and got a economy seat with center seat blocked they call it business. 3100usd ticket on a flight where economy costs 500usd The biggest scam insult have had on a regular airline. Avianca should be in the low cost category and kicked out of Star Alliance. I want the difference to be credited. Ets see what Avianca does. No reply so far. Avianca = low cost airline. Beware
Business class seats did not lie flat. There was only powdered milk for your coffee....in Business Class!! Food was good.
The flight was late olmost 3 hours , they send me to Cartagena … I suppose be in CR at 9 am , I fluid to Costa Rica at 5 pm …
The temperature was cold and the food that we had to pay for was awful. The crew didn’t even offer a free glass of water. It was a long, expensive and uncomfortable flight.
Flight attendants to show up on time, offer drinks and food.
Avianca is the worst most uncomfortable airline I've ever been in, the seats are incredibly small and offer no support, the worst experience I've had traveling ever, do not bother with Avianca
