For the price, it was a really good experience. There was no entertainment on board, so I couldn't really rate this, and I didn't order a meal. I appreciated that there was a free glass of wine.
Would like whole can of pop for 2. Treats were not great . The garlic pretzels were terrible for someone who can't eat garlic. Passenger was 84.
I was very excited when we were to arrive 19 mins early . However that did not last long since there was no available gate and sat there waiting almost a hour.
Outgoing flight was cancelled due to labor issue but the airline found be another flight just a few hours later than the initial one.
I found check in difficult because I could only pull up one passenger. I got help.
Terrible. I had to delay my return a week due to the strike. I will never fly Air Canada again. I support the workers, the company is terrible.
CANCELED LESS THE. 24 HOUR BEFORE WITH NO FOOD AND NO PLACE TO STAY
Very bad, flight was cancelled due to strike and staff was unable to rebook us
The flight was cancelled, which led me to cancel my entire trip
Air Canada is my new fave airline..I plan to use when I can. No complaints at all just rave compliments for the staff and airline.
Horrible service. No communication from the crew as to why a 6 hour delay then cancellation
We waited in an overcrowded bus for over a half hour. It was uncomfortable. It would have been better to have waited in the terminal in a line
The food for sale on board has opportunity for improvement.
I paid extra for a comfortable seat in the second flight, but the plane didn't have those seats, the first one did
The Arajet person who greeted us initially was unhelpful & rude about the mandatory migration form which has to be completed digitally but the systems don’t work properly. The boarding gate was changed twice and initial boarding was delayed. Once on board we we had to wait an hour and a half before take off. It was hot and there was very little room for tall-ish people to fit their knees in. The crew were pleasant but working in a poor situation. The plane was delayed because we were waiting for people from a delayed interconnecting flight. Arajet must have known that before we were asked to board. Better information, decisions & communication were needed.
My seat was broken and the crew had to find me somewhere else to sit. The crew was extremely courteous about this
Boarding, crew were excellent, food was ok and entertainment need to improve
No food, terms when selling are not clear. To pricy for the service in general
why did we have to go through security mid flight
The incoming plane was late and no information was shared. They even announced we would board in 10 muntes 40 minutes prior to the plane arriving, and the website said until takeoff that we had taken off an hour earlier
Seats are very tight even in Plus, no complimentary snacks or beverage
The chicken that was served in business class was cold!
Late departure. When the flight arrived in Medellin the plane sat at the gate for 20 minutes waiting for a bus for us to get off the plane.
A few years ago long flights 6 hours or so used to have video screens and they offered ear phones. The food cart used to come and drinks. Now absolutely nothing. Avianca is as bad as Spirit Airlines. Avianca will now be my last choice when booking my next flight.
Business class seats did not lie flat. There was only powdered milk for your coffee....in Business Class!! Food was good.
There isn't much space in-between seats and even water needs to be paid for during the flight.
