The pricing was split into an ultra basic fare with a comfort seat upgrade. This is misleading. Never were we shown an ultra basic fare. What this did because the fare category was ultra basic we could not bid on an upgrade first class seat. All e mails from WestJet were for ultra basic category with my wife and I upset as we could not confirm this with anyone from your firm.The check in counter were not going to allow our carry on but after some checking saw we had ultra basic and a comfort seat upgrade. They could not figure out how this was done. Now we have to go through this again at the gate in Mexico. Unless I missed it - please let customers know the billing in future. Respectfully. Gary & Nancy Moughtin
Great seats, super comfortable, but no in flight entertainment which was a let down
What do you expect from a Dash 8 plane? No seats really comfortable.
The snacks could have been better, and maybe some warm drinks instead of just water cause it was very very cold.
A little better seat cushions would be appreciated. Crews were all good.
Premium class - the food could have been much better such as a veggie tray or fruit tray or cheese & crackers.
Worst airlines. I will never fly this again. Please warn customers. They cancelled our first flight and then gave us flight vouchers that were declined.
The online check-in process was not smooth. I encountered error messages while trying to add baggage, and the payment was processed twice. The refund process has also been challenging, and I still haven't received the refund.
2 hours delayed. On top of that...slow taking off Slow deplaning so more like 3 That's on a 1hoyr regional flight Hard to f$k it up but they managed!
They could Isaac's announced our gate at Atlanta. Whet we arrived at the gate he thought we were joking and we didn't board. The plane left without us
this flight was exceptional due to the plane itself being updated with longer seat belts so no need for the extender and access to a tv.
Air Canada has very professional , friendly and co operative crew.
Crowded and tight fit on Rouge. Entertainment requires your own mobile device. Small bag of pretzels is only food for 3.5 hour flight.
Flight from saskatoon to toronto was by far the worst flight ive ever been on and roughest landing ever.
Really had a bad experience with air Canada. My flight cancelled one day before my trip. When I reached at airport before 1:30 hours before the departure time. They said boarding was already closed. I called the customer support and emailed them they didn’t respond me even once. I had to buy another ticket on the spot.
The AC could have been better . Other than that , all was good
My flight was delayed, causing a shortened connection to my second flight, which led to a stressful experience. Additionally, I had to pay the luggage fee twice, for which I have receipts. Since Air Canada and United Airlines collaborate, their partnership should aim to provide better service, rather than leaving passengers to bear the consequences of an unprofessional experience.
Our flight was rescheduled causing us to miss our connecting flight, then missed our option of a ferry.
Not very comfortable when stuck in a middle with passengers that encroach on your personal space.
Excellent experience. Smooth boarding, flying and the staff was courteous.
