Pros: "Again seats space could be better. Crews were very attentive."
Cons: "Other passengers reclining their seats could be a nuisance..."
Pros: "Crew very helpful. Seat was very good, food excellent."
Pros: "The service was outstanding! All of the flight attendants were amazing!"
Cons: "More storage space in business"
Pros: "Just ok"
Cons: "The crew and the service"
Pros: "everything, the crew was efficient"
Cons: "more African entertainment to be added on the Johannesburg route"
Pros: "Entertainment system was new and easy to use. Seats in premium economy were quite comfortable."
Cons: "A vegetarian / pescatarian option on the menu would have been nice but other than that, all good."
Pros: "I always like Singapore Airlines. They should continue to be the best."
Cons: "Some flexibility to select food choices even if we book the flight in short notice."
Pros: "Excellent crew and very well dressed and always smiling"
Cons: "The lights were switched off for a very long time. That can be avoided"
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Cons: "SINGAPORE AIRLINES TOK CARE OF MY MOTHER VERY WELL"
Pros: "Great foods and services"
Cons: "The plane needs upgrade business class seats"
Pros: "Flight attendants were very friendly, professional and helpful"
Pros: "One of the best seating I have ever had. Compared to Emirates the seat was spacious."
Cons: "Food was good but was not full compared to emirates."
Pros: "The crew was very helpful and courteous."
Cons: "The flight was delayed and I decreased my time in Singapore"
Pros: "I can say all the crew was amazing"
Cons: "They are doing excelent job."
Pros: "All Crew members was friendly seats i found comfortable."
Pros: "The crew did a wonderful job of anticipating needs and having all the little ammenities you could want."
Cons: "They gave you a menu at the start of the flight but didn't serve any of that food, and the food wasn't very good"
Cons: "Flight was canceled. They moved passengers to the Lufthansa but didn’t tell us even though we checked with the counter every 20 min. Apparently a text went out that we didn’t get"
Pros: "Crew was polite."
Cons: "For such a long journey, the plane could have been nicer."
Pros: "Seat was very comfortable, crew was very nice,"
Cons: "food is average. TV screens are so bad that you cant watch a full movie. Seat is comfortable. Over all the plane was old and worn out"
Cons: "Seat space could be wider for working"
Pros: "Well organized boarding, friendliness of staff, food service"
Cons: "Flight was delayed by about an hour."
Pros: "Got bumped to Business Class"
Cons: "Excellent flight service no"
Pros: "Nice and attentive crew"
Cons: "Seat in the economy class is cramped and although the movie selection is quite ok, but the lack of touchscreen is quite annoying"
Pros: "The main course"
Cons: "Items missing or substituted in the veg but was ok in regular meals. In one veg serving, no salad or dessert was included. Margarine instead of butter for only in the veg meal."
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Cons: "In spite of ordering vegetarian food, was offered a non-vegetarian option and was told that is Asian vegetarian. Food quality was bad too."
Pros: "The cabin crew was great."
Cons: "1. Flight seats are too congested on flight.. 2. Not too many indian movie choices 3. Some reason, while booking the flight, the KAYAK site had not asked for food choice. And the airline does not carry any extra vegetarian food. This had caused some inconvenience."
Cons: "Seats in economic class are not too contraint in space, food was good and entertainment system quite nice with large si play screen and large movie selection"
Cons: "My flight was delayed by 2 hours so I missed my connecting flight in Singapore. There was a huge queue of people who missed their connecting flight cos of an accident in the runway. The airline did nothing to prepare for this situation. It took hours to get another flight organised, communication was non existent and refreshments took ages to come. Airline didn't help with finding a hotel for stranded passengers."
Pros: "The seats seem to have more leg room, food was actually good, and the staff was delightful."
Cons: "It was a 17 hour flight, but they made it bearable."
Pros: "Crew members were very friendly n helpful."
Pros: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Cons: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."
Pros: "Excellent service. Good food. Very attentive and responsive flight crew."
Cons: "Space was too tight"
Pros: "Service was nice."
Cons: "Comparing to recent businesses class flight on Emirates; Singapore airlines seat does not recline to flat bed. Boarded flight st 11pm and arrived at Singapore at 7am. Toiletries like tooth brush and paste, razor etc. were not provided. Emirates provides, so we did not pack in-flight."
Pros: "Great service always"
Pros: "Service was great."
Cons: "Bit on the cold side."
Pros: "Crew was overall friendly"
Cons: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Cons: "Food was very poor."
Pros: "Such incredible staff. Always Willing to go above and beyond! I flew 17 hours with them and they made the flight a breeze. Great airline, will be flying with Singapore again"
Cons: "Really nothing. I loved flying with them."
Pros: "Crew was very friendly and good service."
Pros: "Nothing specific"
Cons: "No real dramas"
Pros: "Overall just a really great experience."
Cons: "Nothing negative to report."
Pros: "The food was ok. It didn't set my heart on fire, but I did finish it."
Cons: "The plug to the ear buds was loose to the entertainment unit, and so most of the time I couldn't hear anything! When I could the sound was dreadful."
Pros: "Entertainment was awesome. Boarding was fast."
Cons: "Not enough food served (only two meals on a sixteen hour flight) and tasted okay. Crew was not all friendly."
Cons: "No room, seats too tight. So close, my neighbor spills over. Toilets too small."
Pros: "Spacious, comfortable seat"
Pros: "Lots of movie and game options"
Cons: "Staff was slow to tend to my needs (i.e. Water), continually bumped into my shoulder or leg. Would not accommodate moving my seat next to my wife's because a couple wanted to have an entire row to themselves. Very frustrating"
Air Canada lost both of my pieces of luggage including all my medication which required me to return home early. Spent one whole day in an airport trying to see if they could locate it, only to be told a firearm I had packed and had gained a Non Resident firearms permit at my point of entry had been seized. Canadian Customs and Border confirmed it had not been seized and this was strictly the fault of the airline. Complete nightmare, will never fly on Air Canada again.
Pros: "The customer service phone number was impossible to get through on in order to take to someone within 24 hours of my flight in order to make my Special Meals request as I have Celiac's Disease. I was unable to make this selection at booking as when you book through a third party like Expedia, which I did, you cannot access the same internal tools required to make that selection. You can ONLY then call once you have checked in before the flight in order to let the airline know of your Special Meal needs. This is not only a terrible policy as it undercuts those who ARE ultimately still buying tickets to their airline, and that the airline is CHOOSING to sell. It provided me with an extremely subpar experience of the airline but left up to the last minute with doubts about my ability to board a 13 he international flight without the reassurance that I would have ANY meals aboard and no other options should that be the case. Right before my flight departed I was reassured that the information we had requested Expedia relay to the airline internally the day before, who we called when we couldn't get through to the airline, WAS able to convey this Special Meal request and I was going to have food on the flight, so I then did not purchase a bunch of snacks in the airport to have as options. The first meal in, no Special Meal was provided and I had to explain then entire situation all over again. They assured me they would figure it out and get me taken care of. However, no one who assisted me conveyed this to anyone else on the flight and every time food was dispersed, same situation. This was stressful and exhausting and the options provided me were modified to be gluten free, such as an entire plate of fruit for my snack, instead of the protein heavy snack everyone else received, because there truly wasn't extra for that type of dietary restriction. This was stressful and I was very hungry on the flight. One of the attendants got me a few chunks of cheese from first class, but otherwise, it wasn't great. I would advise travelers with Special Meal requests NOT to fly with AirCanada."
Pros: "My luggage arrived 3 days after and stuff was stolen...."
Cons: "Maybe not steal passengers stuff?"
Pros: "We upgraded to business class so service was super attentive"
Cons: "Business class on AC was equal to premium economy on west jet but lwithout the amenities on west jet"
Cons: "Took 45 minutes to get through Calgary security, long line ups"
Pros: "Boarding and experience at terminal was good and smooth for the poor weather outside"
Cons: "Plane cleaning and confort, old plane and somewhat mean crew director."
Pros: "Quick boarding and takeoff"
Cons: "The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing."
Pros: "How I was treated How I felt was wonderful."
Cons: "Umm let me see. Oh yeah they lost my luggage and still haven’t found it. Pretty much ruined my whole trip."
Cons: "flight cancelled. had to go down to ticketing. rebooked given a $10 food voucher and told we would get a hotel room when we got to Toronto since we were getting in real late because of the delay"
Pros: "Movie, but not a bit of food that we didn't have to pay for except for a tiny bag of pretzels."
Cons: "Not v99j.j on direct flight from Calgary to Toronto on our way home ad we were on our way out."
Cons: "You cancelled our flight & then made the rebooking process a hastle & did not provide all available options."
Cons: "Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience"
Pros: "courteous flight crew"
Cons: "poor service at the gate....the staff does not care, does not answer questions, avoids looking into problems until the last minute I was told there is no way I will be upgraded when I asked and then when boarding I get an upgrade into a middle seat which I totally hated food is not good entertainment selection is ok"
Pros: "Flight was delayed leaving Dallas due to crew members arrived late."
Cons: "The flight was late."
Pros: "Excellent service, good food, business class on the 787 is very nice."
Pros: "Flight staff was very professional and very helpful to those who asked or presented a need"
Cons: "When arrived I was told flight was oversold. Told person at desk if needed I could offer my seat as I did not have a definite reason to be home . I was SHARPLY addressed by her that there was no other flight that day so not necessary. WHAT?? made no sense and if seat not needed she could have just said thank you. Proper PR"
Pros: "Flight was smooth and pilot was knowledgeable"
Cons: "My tv screen didn't have sound !"
Pros: "Crew were friendly and not bossy. Plane was not crowded. Pilot made up most of our lost time (see other box). Ground crew were friendly and efficient in Toronto, getting to me to my departure gate in time. I was pleased to be offered a food voucher."
Cons: "Departure delay of 3 hours from Tel Aviv. Unruly Haredim should be left on the ground in Toronto, not in London. Food voucher was usable at only one outlet, and Burger Ranch is a greasy spoon. Would more choice be too difficult to organize?"
Pros: "Crew was friendly"
Cons: "Had the flight delayed by 3+ hours."
Cons: "Even as a member and my status within the Aeroplan program (which I am allowed to have up to 3 bags checked free of charge) I was charged."
Pros: "Good flight once we got on board."
Cons: "Plane was about an hour late taking off, seems the maintenance guy lives 45 minutes from the airport and we all had to wait on him to get there to look at a paint chip on the nose, which took about a minute. They might want to have someone on hand."
Cons: "Unhelpful crew,dreadful status updates about our delay, not enough food on board for everybody"
Cons: "The lavatory sink was clogged. The audio to movies was inaudible, as though the picture was streaming and the audio was lost. The crew offered little assistance to a clearly frail elderly passenger who had a very difficult time rising from her seat and using the lavatory."
Pros: "good overall...so MUCH BETTER THAN Air Canada rouge service we took from Ottawa to Venice. Rouge service is very poor!!"
Pros: "Good organized"
Pros: "The crew were friendly and helpful were they could be."
Cons: "The plan was 35 minutes late, which caused us to miss our connection. The changed our seats and separated my wife and I with no warning. There was no help to assist us in making the connection. Very disappointed."
Pros: "Seats are confortable, meals good and the crew are very nice"
Cons: "Flight was delayed 3 hours"
Cons: "There was no complimentary checked luggage. Not impressed because usually this is only done by the cheap budget airlines not a national airline."
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Dysfunctional entertainment system"
Pros: "My seat on my first leg coming back to New Tork from Tokyo to Toronto."
Cons: "I booked my flight 8 months in advance and pre ordered a vegetarian meal a week before leaving for my trip. They "forgot" one of my meals (breakfast meal) on my return flight home. Hey also gave me a tuna sandwich for my snack, which means they also didn not have a vegetarian sandwich for me in between my dinner and breakfast meals. It was the first time every traveling overseas that they've made an error with my meal plan after flying on multiple airlines. My connection was a nightmare as I had to wait to go through security and customs which took over an hour and then my second flight was delayed. I will never fly through Canada again from the U.S. To another destination country."
Cons: "No cookies or pretzels."
Cons: "Barely any entertainment for the 11 hour flight because no one advised me to download their app to access their small selection. Also, first international flight that wanted to charge for beer (highest price I've seen)."
Pros: "First flight I've taken in a long time where there were any empty seats. The Manchester to Toronto leg was on time and there were no hassles or problems. The crew did a good job on the meal service and were attentive for drink service throughout."
Pros: "Friendly crew and nice experience overall, entertainment top notch"
Cons: "Could not buy food with my debit card.....was hungry"
Cons: "I am 5' tall and there was no leg room for me."
Pros: "Arrival times for principle flight..."
Cons: "Long walks at Toronto..."
Pros: "Flight crew were helpful and friendly, if a bit rushed. But that's understandable."
Cons: "No entertainment system. Flight attendant also ignored my request for pasta and instead gave me a chicken, despite numerous attempts to correct it."
Pros: "Boarding experience and cleanliness of the plane. Much better entertainment experience than other air canada planes"
Cons: "Seats were horrible - did not recline at all (seat 23k)"
Cons: "I was NEVER TOLD I would need a transit visa to fly through Canada. I was denied boarding in Entebbe by British Air and had to rebook and pay for another flight on a different airline that didn't fly through Canada. Who has another $1,700 in their pocket to cover such expense? A terrible financial hardship. I will NEVER use Kayak again to book travel."
Pros: "chairs a little bigger"
Cons: "the staff are indifferent to a point of being rude. The food is dismal and their cost cutting measures really reflect how bad it has become. It functions like a budget airline now. Try to learn a thing or two from the airlines like Cathay Pacific, Singapore airlines and Qatar airlines."
Pros: "Left on time, arrived on time, staff were organized and efficient, luggage came out fast"
Cons: "Moved from a window at boarding to middle seat - VERY DISAPPOINTING Passenger next to me threw-up mid-flight"
Pros: "Staff are very kind, and seat was comfortable, but it was not perfectly clean. In average, I satisfied with this flight."
Cons: "I think The number of movies are relatively small compared with other airlines. I don't know exactly whether airplane itselt is designed like that, but there was no space to store my luggages over my seat."
Cons: "Boarding was not clear"
Cons: "The boarding format the people at the back of the plane board last therefor waiting for everyone to put there carry ins away and sit down creating a slower boarding"