Pros: "The flight wasn’t full, and we travelled with a lap infant - we really appreciated that they blocked off row for us."
Cons: "The food is a scam. It’s overpriced, made poorly, and it’s the only option if you didn’t pack anything onto the plane with you."
Cons: "Flight delayed 1hr"
Pros: "Emergency exit seat row had so much room!"
Cons: "Chairs are not comfy and no entertainment"
Cons: "Itinerary changes including a late minue "cancelled flight" with one with "new" number and onl;y 6 minutes difference...very confusing. Overall electronic management system needs work"
Cons: "My other WestJet flights let me have access to wifi via the WestJet app and the entertainment console. I was disappointed to not have access on this flight."
Pros: "I felt really well treated. A guy even came for us to board because we were with a child"
Cons: "I have no complains about it at all"
Pros: "Crew was great! Seat space was a bit tight"
Cons: "Little more space and leg room"
Pros: "Entertainement"
Cons: "Cancelled flight , partie of 5 No reason given Had to stay 1 more night in Vegas or 24 hours in Toronto There better refound me for extra meals and hotels rooms ... about 900$ extra expenses because of all that"
Pros: "Cramped seats for someone 6 foot 5."
Cons: "Nothing, I just hate flying"
Cons: "Flight was delayed 7 hours and i received a 15 dollar voucher as compensation. Westjet can pound sand."
Pros: "Loved the pilot’s sens of humour! Made us laugh which took away the stress before take off!"
Pros: "Great flight! Great service and way more room than air canada! And ACTUALLY on time!"
Pros: "Friendly crew"
Cons: "That westjet q400 is an awful aircraft with terrible slimline seats"
Pros: "The flight attendants were great"
Cons: "No power chargers on the planes"
Pros: "Snack service and in flight movies"
Pros: "From checking in to my arrival I enjoyed the service. The crew even on ground were helpful at the checking in. The light refreshments were okay. I am impressed. I had no on board entertainment so can’t comment on that."
Cons: "Nothing in my whole experience with WestJet on my trip."
Pros: "Clean planes, positive and a bit funny attendants, easy in boarding. Service that is wonderful."
Pros: "Good service but pretzel is not great good. Very Nice stewardesses."
Cons: "The seated are too small, a bus is more confortable."
Pros: "Flying with west jet is always a great experience. The crew always make you feel welcome."
Cons: "They didn’t offer coffee on this particular flight."
Pros: "Great flight. It was like the plane wasnt even moving !!"
Pros: "flight was not full drinks on board free kind staff wonderful views"
Cons: "for a person measuring 2.00 metres / 6.6 ft the entrance to the plane is very low Standing up in the aisle was impossible."
Pros: "Inexpensive average airline"
Cons: "Pay for everything from food to bags, still better than Ryan air"
Cons: "Five hour flight delay due to a flight attendant not showing up on time, not taken care of in any way"
Pros: "Flight crew very friendly."
Cons: "Entertainment app. is terrible, movies really old."
Cons: "Flight delayed 2 hours, missed connectionplus an hour on the tarmac"
Pros: "The flight was good but it was delayed by an hour"
Cons: "The hour delay was an incomvience."
Pros: "I got to my destination with relatively no hassle and the crew were friendly and the coffee was good."
Cons: "There was NO entertainment at all.. no radio.. no movies.. no music channels nothing.. the fliplane did have WiFi.. but the catch was the WestJet app needs to be pre-downloaded. I’m"
Pros: "Short, but sweet flight"
Cons: "The reasons that I book with Westjet are that the attendants joke with each other, appear to really enjoy their jobs, and provide over the top customer service. On this flight no one was jovial or smiling, the garbage sat on our trays for the majority of the flight. The attendants spoke to each other more than the passengers. Very disappointing!"
Cons: "West Jet connectivity would not work for my phone or ipad. There weren't able to fix the service."
Pros: "Carousel number although we only had carry-on"
Cons: "Sat be side large man. Took up too much space."
Pros: "Boarding was fast and we were up in the air in no time."
Cons: "Seats were a bit uncomfortable"
Pros: "The flights were on time and the staff were polite and nice."
Cons: "Everything on a WestJet flight is extra and only the bare minimum is offered. There are no TVs in the seats and the seats themselves are small and jammed close together."
Pros: "Aisle seat and the crew was great!"
Cons: "Nothing"
Cons: "the seats are a bit confining."
Pros: "The airplane being pretty small, boarding and getting off was fast. No issues or delays either."
Cons: "It was crowded on the flight, fully booked"
Pros: "It was on time and short"
Pros: "The crew was very helpful and polite. Short efficient trip."
Cons: "Nothing."
Pros: "Staff tried to do what they could but unable to really do anything. They only repeatedly messed up boarding passes causing me to miss flights."
Cons: "The planes were not in working order. The first plane had a hole in it from hitting something the flight was completely cancelled only one out of the two people at the counter was helping a line of people, but due to a system error people were not checked in . I had to get 4 different print outs of my boarding pass. the second aircrafts air conditioner didn't work, the third plane the back door would not close. I spent over 12 hours in the airport and couldn't get home till the following day . The airline did not have a hotel reservation ready as promised and had to wait an additional 15 minutes while they were telling me I was responsible for my own room. Eventually they got me a room and gave me a voucher. I would never fly or recommend West Jet i just don't feel safe."
Pros: "service"
Cons: "There is none."
Pros: "westjet connect to watch a tv show or the news or something"
Pros: "Check in time"
Cons: "Had to buy food and my luggage which had my medications didn't arrive with me"
Pros: "Efficient, friendly and excellent service. Very enjoyable flight, as per usual :) Keep up the great work!"
Cons: "It's too often people complain. We arrived safely and recieved excellent service. So no complaints"
Cons: "Connecting flight was cancelled."
Pros: "Price, staff"
Cons: "Uncomfortable seats, no padding, very hard. At Pearson you have to walk about half an hour to get to West Jet gate."
Pros: "Always on time and arrived early"
Cons: "Better snacks like porter"
Pros: "The flight was on time"
Cons: "No food, flight attendants were okay but not especially friendly"
In-flight temperature is just nice. It is difficult for passangers who are shorter to place their luggage into the overhead compartment. Sometimes, it is hard to find a space in the overhead compartment too. The flight attendants could be more helpful in finding a space and placing the luggage into the overhead compartment.
Pros: "Quick boarding and takeoff"
Cons: "The sound connections for the in flight entertainment was faulty. Bring your own device would be better. Seats were uncomfortable, they need replacing."
Pros: "The crew was very friendly and professional and the seats were slightly more spacious than a typical US domestic flight, though still not comfortable. The entertainment was excellent. Many of the movies were recent releases and lots of award winners. The earbud sound was awful, but I may have just gotten a dud pair. Luckily I had brought my own. the vegan meal was surprisingly good."
Pros: "The movie selection was very good."
Cons: "The seat was kind of tight."
Cons: "Didn't have a whole lot of movie options relative to other airlines Food was basic but ok Zone boarding was not a good idea"
Pros: "Love it"
Cons: "Nothing to report."
Pros: "Food was pretty good."
Cons: "Taller so hard to get comfortable."
Pros: "Friendly crew"
Cons: "Cramped seats"
Pros: "The Dreamliner was the latest version. Wonderful staff and Toronto is a great airport"
Pros: "The attendants were friendly. The air conditioning was on point. Good music. I listened to the new slowdive for the whole flight."
Cons: "There wasn't anything I remember not liking. It was great."
Pros: "Friendly staff, decent food"
Cons: "Premium Economy seats didn't have leg rests"
Pros: "Brand new aircraft"
Cons: "Not gourmet not even fast food. A lot of area for improvement."
Pros: "Nice plane, solid food."
Cons: "Waaaay too hot."
Pros: "Crew was great"
Cons: "Seats were to close together"
Pros: "I was concerned the length of travel. The flight and staff were very enjoyable. The meals were tasty. Will definitely book again."
Pros: "This flight was cancelled; I don't have any remarkably positive comments about it."
Cons: "This flight was delayed for several hours after we had already boarded (due to maintenance, I think), then was unexpectedly cancelled. Air Canada staff did not communicate with us clearly about the cancellation. We asked several staff members for help and some of them simply walked away; seemed like staff did not know what was going on. We over 90 minutes for in-person assistance, only to be directed to a telephone to re-book our flight. We missed an entire day of our trip to Japan. I'm very disappointed in my experience flying Air Canada."
Pros: "The flight attendants were very professional and accommodating."
Cons: "Our flight was delayed 2 1/2 hours at Narita and then again in Toronto for another 2 hours. Plus my family and I were tired from the 11 1/2 hour flight and when we get to check in the attendants were very rude, almost like it was a bother to them when we asked for help, it was probably because I interrupted their conversation. Every airports kiosks are different and that was our first time going through there so we just wanted to make sure that we did it right. Then when we get to the gate where we're suppose to leave out from, I asl the attendant there who I can talk to about forgotten bag on board. She then goes to tell me that I need to call the 800 #, Abd I said but I'm here at the airport can't they just bring it to this gate and she then got an attitude and said that they couldn't do that and I would just have to go to the lost and found which was downstairs. I was on the line with lost and found before I went to ask her any questions, and I mentioned to her that I had been on hold for 30 minutes, and she said they weren't going to answer. So I then asked hire am I suppose to get my bag then? She repeated about calling the 800 #, and at this time a lady runs up the counter thinking that she missed her flight. She shows the attendant her phone and is hysterical thinking that she missed her flight and the flight attendant told her just go sit down it's not here yet you didn't miss it. The customer then starts yelling in another language and the flight attendant just tells your just go sit down calm down and go sit down. She's doing all of this while I'm standing there she pulls out her phone and then told her co-worker I should put her on YouTube the way they do us. All the while I'm standing there because I still have more questions and she just ignored me like I wasn't even standing there. I more than likely will never fly this airline again, I'm paying for their services and to get treated like this, no thanks!!"
Pros: "On time departure Food was good"
Cons: "Flight attendant should be friendlier"
Pros: "I liked how the pilot gave updates and info, especially if they anticipated turbulence. Entertainment was super for such a long flight. Loved the Oscar nominated films."
Cons: "I lost my sunglasses somewhere at my seat and couldn't find them!"
Pros: "It was a mostly empty flight, so there was plenty of space."
Cons: "The only bathroom was locked for landing, which I understand is a policy, however a woman sitting next to me REALLY had to go, and being at the back of the plane while everyone was leaving, could not go ask for it to be unlocked. I felt bad for her... Also, it was not clearly written or easy to understand where our gate was at Cleveland Hopkins. It was a small flight, but it could have been clearer."
Pros: "The seats were unbelievably squishy. And the crew was quite rough."
Pros: "I loved the entertainment options, we must of had a very old plane on the trip there because it lacked entertainment unless you brought your own tablet/smart phone or paid to rent one. The food was terrible both directions, please fix that because it's a long flight to be hungry!"
Cons: "Food needs serious improvement"
Pros: "On time"
Cons: "Food not so good and far in between"
Pros: "they had many movies. I enjoyed watching two of them."
Cons: "Food was just okay."
Pros: "Seats are confortable, meals good and the crew are very nice"
Pros: "I liked that I was switched to Japan airlines. Things went smoother from there"
Cons: "Didn't get to fly the day I was supposed to"
Pros: "Seat number was displayed on the monitor of the sheet."
Cons: "Japanese movies, TV was small."
Pros: "Great airplane service, people and amenities"
Pros: "NIL"
Cons: "Missed it due to our first flight being delayed- ended up with ANA air. SCORE!"
Pros: "Fairly quick! Staff were really nice and helpful."
Cons: "Flight was delayed one hour. Very uncomfortable seating arrangements for a long-distance flight."
Pros: "I had never flown before the day I flew with Air Canada, and the flight I had with them was an international flight to boot- about 13 hours. I was very comfortable in my seat, and caught a fair amount of sleep on the plane. The food was pretty good for "airplane food" reputation, and Air Canada's in flight entertainment is abundant."
Pros: "It was excellent!"
Pros: "Everyone was super polite"
Pros: "Friendly crew and nice experience overall, entertainment top notch"
Cons: "Could not buy food with my debit card.....was hungry"
Cons: "Not a single flight during my entire trip, including flying back home, departed on time."
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Pros: "Decent movie and game selections."
Cons: "The flight attendants seemed unhappy, sassy and got frustrated easily."
Cons: "Small seat, cold food, main dish was not good, poor selection of movies"
Pros: "Not much. Maybe the boarding is not bad and the flight is on time"
Cons: "The crew is rude and unprofessional. Really low efficient and the seats are uncomfortable. Too tide for a 14 hours flight"
Pros: "Awful"
Cons: "They stole some of my property of my checked bag. Bunch of thieves. Arrogant people like Sue from Vancouver. She is also nasty ugly."
Pros: "As a 6'5" guy, I was worried about spending ten hours on a plane. Air Canada made the flight enjoyable with comfortable seats (even in the economy class) and high quality flight attendants."
Pros: "It was better fright than expected. We didn't enough time to enjoy Canada airport . We made a onetime fright but took long wait at customs."
Pros: "It was okay."
Cons: "We were delayed by an hour due to a fuel issue. The food was horrible. I will never fly Air Canada again."
Pros: "There were some pretty recent movies and some older ones that I remember watching when I was younger. Both options were good."
Cons: "Despite there being both new and older movies, there seemed to be a limited number of movies and shows. I feel like there could have been more, but it might be just me."
Pros: "Movie selection was awesome, got to see Spectre"
Pros: "The entertainment system was great - good selection, and I really appreciated the ability to make a list of what I wanted to watch"