I would have loved to have more air on me and definitely temperature up some, it's hard when there's three people in a seat all together 😔
I liked the fact that they told us WHY the flight was delayed. I liked the fact that the staff was super nice and came through the cabin twice for drinks and twice to pick up trash. Much appreciated!
Pros: "Alaska air has WiFi for customers and comfortable seats which is awesome"
Cons: "I heard a kid ask for sparkling cider! That would be so awesome at least during holiday traveling for the month of November thru January"
Cons: "Boarding is not very organized."
Pros: "The crew was great. I love the hot tea selection on Alaska."
Pros: "Was a nice flight all around."
Cons: "One first class passenger was served a little to much alcohol. He got pretty loud but nothing was done to quiet him down. That was the only bad thing."
Pros: "Good boarding process even when every seat was full."
Cons: "More legroom. Not asking for a ton, but at least another 2 inches. My knees were killing me by the time we landed, & it was only a 3 hr flight."
Cons: "Boarding can be little more faster"
Pros: "Very helpful and sweet staff"
Pros: "Nothing. Missed the connection due to being on the tarmac/runway for over a hour and a half. Missed my connection"
Cons: "Everything from flight schedule to customer service could have been better. Alaska Airlines is horrible"
Pros: "Biscoff cookies are the best please never stop serving them!"
Cons: "We were almost treated as if we were stand by people instead of paid passengers. They didn't give us seats until the last minute because we used saver prices... Because i found a bargain price i get treated as lesser? Not cool."
Cons: "Very poor internet"
Pros: "The flight was on time, turbilance very little and the captain gave good info. Flight crew friendly and very nice. This was a first time flight with them but not the last I will book more flights"
Pros: "Friendly & helpful staff. Patient & understanding."
Pros: "Crew was very pleasant."
Cons: "Spent an hour attempting to get the "free" wifi to work on two different devices on my round trip flights. It is probably not the airline's fault, but with that being said, it was extremely inconvenient."
Pros: "Good leg room, thank you"
Cons: "I can't complain, it was a cheap flight, they got me there."
Pros: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Cons: "Attendants were negligent. Asked for water many times, but didn't get any response. They were busy chit chatting. Internet - only 20 mb , that too for 2 hours continuous. Food was not that good. And only 2 meals for 14 hr flight!!"
Cons: "The seats keep getting smaller and Americans keep getting larger. Not a fan!"
Pros: "As bout as relaxing and enjoyable as a tall guy can have on a flight!"
Pros: "Great price, good flight."
Cons: "On our flight to Seattle there was a flight attendant who looked a little annoyed with her day, but hey, we all have days. She didn’t treat me any different than anyone else."
Cons: "- There was a delay in boarding. - One of the crew wasn’t that professional when it came to reminding people to follow certain things. (We just simply did not hear the announcement!) And the reason probably was that we were the only teenagers (without adults) on that flight."
Pros: "Liked the free entertainment app"
Pros: "Very smooth flight. Crew was very humble and nice. Will most definitely fly Alaskan again!"
Cons: "Flight attendant could've been more nice. Only using half a coke can then throwing it away. I would've drank it all."
Pros: "Loading was efficient"
Pros: "Great service!"
Pros: "Outlets in the planes!!!"
Cons: "Delay on one flight"
Cons: "Lazy staff, cannot even get you water and tell you to wait for the cart. No good food options for purchase and snacks are bad. Nothing special about this airline"
Pros: "Great trip lots of leg room. Very lovely"
Cons: "No tv"
Cons: "Baggage delay inconvenience."
Pros: "The flight attendants were so kind and helpful, especially with those who had heavier carry ons"
Pros: "Although we were a little behind schedule to leave Seattle, the flight crew thoroughly explained the delay to us and got us on the way as soon as they could."
Pros: "Smooth fight and ahead of schedule"
Pros: "On time. Good crew."
Cons: "By this time in my trip, my day had been so long, and I was still so upset over how late we were due to some selfish individuals and an airline catering to them, that I was not capable of assessing the flight. Icelandair did lose my check baggage. Which means that out of three times I have flown with Icelandair, they have lost my checked baggage twice. Another reason I doubt I will ever use Icelandair again."
Cons: "long delay before depaarture"
Pros: "Flight crew was great."
Cons: "The flight was fine, however the customer service at the airport in Seattle was the worst experience I've ever had. I ended up missing my flight because of it. Everyone I dealt with, apart from the gentleman that changed my flight to the next one, was rude. I will likely try to avoid Alaska Airlines in the future for fear of having to deal with them in the airport."
Cons: "$25 checked bag fee!"
Cons: "Flight was delayed, not too long, but always seems to happen when I fly Alaska out of Sea-Tac!"
Pros: "Amazing plane and crew for a short trip"
Pros: "We were on a trip that involved 6 flights over 2 weeks with three different airlines. The economy comfort surpasses the other airlines. Comfortable seats and more leg room which was important to me since I had fractured my leg and was wearing a cast. Flight crew was friendly and helpful."
Cons: "The airline is fabulous, the airport is not."
Pros: "Alaska boards from the back of the plane forward which makes boarding fast. We were all loaded and ready to go 15 minutes before departure time. Seats were roomy and each had a plug for charging phones/ipads, etc."
Cons: "It was a fine experience. There was nothing that i really didn't like."
Pros: "Leg room! Way better than delta!"
Pros: "Fairly smooth flight"
Cons: "One of the attendants seemed to be a little grumpy"
Cons: "The USB port on the seatback in front of me did not work."
Pros: "Enough leg room and on time. Check in personnel very helpful."
Pros: "On the ground ..TSA said I needed a new boarding pass..3 kiosck wouldn't. Work. Friendly re sent me to Alaska desk where they printed me a new boarding pass but when I went to TSA. I had no passport. Sooooo..back to t he Alaska desk and a wonderful rep named Diane helped me hunt through all my "stuff"...then began talking to all reps helping process passengers. She never gave up. And found my passport at the desk that had made me a new boarding pass. I was so upset I couldn't think straight but she did!, many thanks to this kind lady."
Pros: "The crew was great and the flight was smooth."
Cons: "NA. Alaska Air is definitely a great company"
Pros: "Roomer seats didn't feel cramped or jamed in."
Pros: "Accommodating a lot more than American Airlines."
Cons: "13 hour delay"
Cons: "Filthy plane, and delayed too long"
Pros: "Crew was very friendly and efficient. Flight was pretty smooth."
Cons: "On time departure would have been nice. 2.5 hours late."
Cons: "Announcements were too loud in earphones (could damage ear drums) and entertainment was turned off while waiting 30 min for the gate to open."
Pros: "Flight crew was ok and boarding was really quick"
Cons: "Terminal 2 security at LAX is awful and inefficient Also plane had a malfunctioning switch and it took them 1.5 hrs to fix while we are on the plane. This was 1.5 hrs delay on a 58 minutes flight. :("
Pros: "The crew really kept us updated on the many delays."
Cons: "There were SO many delays and they kept changing. At one point we got on and off the plane."
Pros: "The crew was amazing."
Cons: "We experienced a one hour ground delay at Sea-Tac which was unrelated to our airline. The pilot kept the passengers informed with timely updates, and we finally departed about when the pilot predicted we'd get away."
Pros: "I was upgraded to Comfort+ and the seat next to me was left vacant. That was a great flight!"
Pros: "The food was improved and the seat was comfortable."
Pros: "Early departure"
Cons: "Absolutely nothing"
Pros: "Awesome prompt and courteous service."
Pros: "Inflight movies and charging stations at every seat at the delta Gates and at every seat on the plane."
Cons: "We had originally reserved a window seat and an aisle seat but when they changed our flight they put us by the window seat and the middle which we didn't like."
Pros: "Boarding was quick"
Cons: "No entertainment, plane was small"
Cons: "First delay notification: 1 hour 20 minutes 1 hour later, Second delay notification: 3 hours 15 minutes 2 hours later: Third delay notification: 3 hour 50 minutes Fourth delay notification: 4 hours 25 minutes Fifth delay notification: 4 hour 32 minutes No explanation for reason. Last time flying Delta."
Pros: "Excellent service in most every respect! Boarding was easy, accommodations were quite ample, food was great, and the entertainment was plentiful."
Cons: "Slight problem with making my seat into a bed, which wasn't fixable. Movies were good, except for the trailers before and after each, which seemed to take forever! Didn't get the seats my wife and originally booked with China Southern/Delta, but the substitution was quite adequate! Problems with checking in on flights, as neither airline seemed to be able to deal with this split ticket! But they tried very hard to make thing up to us, which goes a long way to making us feel like we are valued customers!"
Pros: "The service and the crew were extremely courteous polite and professional ."
Cons: "As it is an all flights just not enough leg room and a very tight chair."
Cons: "Missed connecting flight because the first flight was delayed by 2.5 hours. I didn’t get the comfort seat I paid for because of this and was not given a refund for it."
Pros: "I think they flew so fast. We could land almost on time even though we departed a hour late. Airplane was new and clean."
Cons: "Boarding was chaos. They overbooked 25? 45? Anyway, they are in panic. They tried to request ppl to take next day flight by giving away 300 gift card etc. the ppl who were told there are no seats upset and arguing at the gate. Flight was delayed for one hour. Once we are on airplane, they are still shuffling seats around, so ppl cannot move forward. Just standing there for 10mins waiting for things to settle. Flight attendants did not give us a headphone. (I have a headphone for iPhone X so I could not connect it to their entertaiment system.)"
Pros: "This was our first time flying Delta and it was a very pleasurable experience. Boarding was very straight forward and the seats allocated comfortable. A surprise for us was being asked if we would like to move seats from the back of the aircraft to Comfort Economy (we think it was to do with weight balance! but appreciated very much none the less). The flight attendants were very professional and helpful, as you would hope all attendants on all airlines would be. We'd gladly fly Delta again anytime."
Pros: "Aside from the issue where we had to deplane and wait for another plane, the flight and crew were great."
Cons: "The delay from the plane problem."
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Pros: "Entertainment was good."
Cons: "The crew was very rude."
Cons: "Seat, did not get upgraded"
Cons: "No drink or snack service. No trash pick up. No option to purchase or rent headphones"
Pros: "The crew was friendly and attentive, and the flights were punctual. I was assigned a good seat, and I appreciated the meal, as i was going to arrive in Mexico very late. I also enjoyed the entertainment options."
Cons: "I really have no negative comments."
Pros: "Food selection and quality were fine. I also enjoyed the entertainment options. Seat area was comfortable and spacious."
Cons: "The flight attendants were uniformly rude and nasty to passengers from start to finish. As I boarded, I asked for a piece of art to be stored in the wardrobe compartment. This was treated as an inconvenience. During and after boarding, flight attendants addressed passengers rudely when encouraging them to take their seats in a timely fashion. Later, when my seat mate politely asked a FA to repeat the food options, she asked, "Excuse me?" several times and seemed very irritated to have to repeat the choices for him. Also, near the end of the flight, a pillow was on the ground and a FA asked those seated in my row to pick it up. We responded that it wasn't ours and she said something to the effect of, "Oh yeah? So how did it get there?" (Maybe because someone else dropped it and we didn't notice?) The FAs seemed irritated to serve passengers at all. Each time they passed through for beverage or meal service, I felt like I was imposing on them. I have never witnessed anything quite like it. Makes me wonder why they were all so upset and and felt it appropriate to speak and act disrespectfully toward customers. (Delta, do you have any insights?) I hope they all got a good night's rest after that haul."
Pros: "The flight was fine, attendants we're good, entertainment options are great."
Cons: "Boarding. It was probably the worst I've seen. A shared intercom system between two gates (b7 and b7a), boarding flights around the same time and our flight beginning portions of pre boarding with no announcements caused mass confusion. Passengers lining up to go before they should, bumping into each other, no info or corrections over the intercom. The gate agent yelling at people to move aside. Overall terrible gate agents and terrible set up. Flight crew was great though."
Pros: "everything was very nice"
Cons: "Got stuck for two hours sitting in the plane because the computer systems went down."
Cons: "The fact they wasted two days of my trip with my son travelling from the U.S. to China because they didn't know about transit visa regulations. And so far they offered a 75 dollar voucher for participating merchants. Unacceptable"
Cons: "As a Platinum AFK/KLM Skyteam member I was NOT allowed to use the Delta Lounge. On the flight the meal choice was poor and the staff were not really geared to serving regular clients. The movie choice was poor. I expected better!"
Pros: "Free entertainment and free food was unexpected and very welcomed, especially given the trend of charging for more and more features."
Cons: "*Again, my first choice of main off the menu, in Delta One, had run out. *Not a fan of the Delta One seats."
Cons: "The air conditioning was broken so it was sweltering the whole time. Staff didn't even mention it or apologize. No leg room. Bags took longer than 20 minutes to arrive but we didn't make a fuss since we were just glad to be finished with Delta. I'll never fly Delta again even if it costs me more."
Pros: "We had a whole row of 3 to our family, so we could put the armrests up & the kids just laid down in our row (on me, & each other) and slept most of the flight. The flight crew was very understanding and helpful with my kids who were just with me on an intl flight "daddy duty.""
Cons: "Since it was a flight from Seoul, Korea to Seattle; it would've been nicer if all the movies had Korean subtitles-- my 4-yo boy who only speaks Korean, couldn't make it through more than 15 mins of a movie because he couldn't understand (of course, some of that is due to age & short attention-span). But he kept saying, "I hate English" in Korean while trying to pick a movie. Also, I'm 6'2"; so while it was nice having the whole row for my kids to lay down in-- I was cramped and uncomfortable the whole flight, even moreso with Delta's seats being closer together than on other international carriers I've flown."
Pros: "Delta made sure my husband and I had seats together and my husband was thrilled to have a window seat. We took off and arrived earlier than scheduled so we didn't have to run to catch our connecting flight."
Cons: "Everything was perfect. Nothing negative to report."
Pros: "Comfortable seats and incredible kind staff"
Cons: "No food, drinks, or entertainment. But it was an extremely short flight."
Pros: "Clean & modern aircraft Comfortable seat Proactive customer service"
Cons: "Delayed departure (due to Air Traffic Control) Finding my bag damaged on arrival More refreshments would have been nice"
Pros: "Fast boarding, everyone nice."
Cons: "Wifi was yo and down the whole flight, about 20 times, so kids were not entertained."
Pros: "we got on another air conditioned plane"
Cons: "We initially were put on a plane with defective air conditioning.... it took 90 minutes to finally decide to put us on another plane. The older planes have hardly any room under the seat in the isle seats."
Pros: "Crew was fantastic! Everything was satifactory and as expected."
Cons: "Flight was delayed from leaving the gate due to a fuel manifest needing to be signed. My baggage was really mauled ( by TSA or by Delta baggage handlers, I don't know). One zipper on a compartment was totally torn off. Another zipper was missing its pull and was difficult to open."
Pros: "EZ play newer plane nice staff"
Cons: "Power plugs did not work in seating row and air vents did not work"
Cons: "Even though all the seats weren't sold out I couldn't upgrade my seat afterwards"
Pros: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Cons: "I fly Delta Airlines 2x a year and if I had to go on this flight experience alone I would never fly with them again. This particular flight attendant. Brunette who wore all red~ like she had a personal conflict with us from the moment we walked on the plane. We were sitting in the back and could hear the things that she was saying about my grandson and myself. She was rude, snotty, had a sassy mouth. I was COMPLETELY APPALLED as to the way we were treated by her. It was a long flight to have someone you felt was bullying you the whole flight to the moment we were exiting the plane. Karma will come back to her one day..."
Pros: "The crew did a great job."
Pros: "It was a pretty good flight. Everything was great other than I felt very rushed and felt like I bothered the flight attendant when I asked for sugar with my tea. I tried to ask for a stir stick with my sugar but she had already moved on. The flight was also very cold."
Cons: "The temperature could have been warmer (i had pants and 4 shirts on and still felt cold). I also felt like I was rushed and unable to get all the items I needed with my tea from the female flight attendant."
Cons: "We need to stop turbulence, it freak me out."
Pros: "United crew were incredibly kind and accommodating. We had 2 lap babies and a 3 year old. They took our carry-on suitcases and checked them through to our destination without charge -- freeing up valuable hands in the process. They also arranged seats to make sure there were enough air masks for us and our 2 lap children. Our 3 year old had his own seat. In doing so, they moved me and 2 others so that my wife and I were in adjacent rows and there was an empty seat next to each of us (where our babies ended up sleeping). They were very kind and helped us in every way. Overall this was the best experience I've ever had on a flight, period."
Pros: "Seat was comfortable but little leg room."
Cons: "Difficult to find outlets between seats."
Cons: "our flight was delayed in Chicago and our bags were not in Phoenix upon arrival"
Cons: "Our flight was delayed and despite assurances by United staff at the gate in Seattle that we would make our flight in SFO to Zürich we were too late and we missed our flight to Zürich. 14 hours later we are still at SFO trying to get on a flight to Frankfurt then on to Venice. We shall see if it actually happens. The couple we are traveling with gave up and went back home to Boise. They also bought their tickets through Kayak."
Cons: "I never flew to Phoenix from Washington. I was held over at DCA for the night so I lost a full day of my vacation! Had to fly to Chicago and then to Phoenix. Was a total pain!!!"
Cons: "Lost bags and every time I called to find out where they were I would get a different story. I was told it would be on the next flight for the next 5 flights."
Pros: "I was happy to finally receive a drink one the flight started. A waterbottle at the seat and not other service would have been nice. Wifi was not working. The seats were small and cramped. My seat did not stay either up or down...it kept moving around and would not stay adjusted. However the crew was fantastic and our two female pilots were amazing. Captain Amy touched down in Phoenix was one of the smoothest I have ever experienced."
Cons: "This flight was horrible. I upgraded my seat and paid extra for a premium economy and it was still crowded. There was gum or candy stuck to the floor right were I was supposed to stash my carry on. I pointed it out to the flight attendant and his response was "so you can't put your bag there?" I asked him if he would ruin his bag and put it there and he said "well, you don't know me." What? I had to worry the whole flight about putting my foot on that gooey mess. What did I get for my extra money? Aggravation."
Pros: "They had blankets waiting on our seats for us, which was really nice!"
Cons: "The seats were horribly uncomfortable and hardly budged when "reclined". It made for a miserable red eye experience."
Cons: "No leg room very uncomfortable seating"
Cons: "My friend and I have taken our hiking packs to Alaska, California, Washington, and all along the East coast. Never have we been asked to check our packs. I was mostly surprised, at first. Once I was seated a man in front of me had his hiking pack and two ukuleles in their cases, neither of which could fit under his seat. That's when I became frustrated. O This plane sucks: our knees were slammed into the seat in front of us because the chairs are so close together. No USB plugs. Plane was dirty, scuff marks on the wall and ceiling. There was paper in the pouch that looked like a mouse had chewed on it."
Pros: "The crew was very friendly and courteous."
Cons: "First the plane arrived late so we could not board at our scheduled time. Then when the plane arrived they said we could not used that plane. Then we had to wait 3 hours before we could get another plane. The new plane was also on the other end of the airport. This was a challenge while traveling with my mother who requires assistance."
Cons: "Need to pay for everything... internet, tv, and snack. Long flight when you cant fork out more money for what was free with canadian airline"
Cons: "Over an hour delay"
Cons: "The seating was the worst I've ever had in my life and I've traveled my whole life. After I finish this trip I will never take United again. Everything else was wonderful"
Pros: "Luggage bag broken by baggage handlers"
Cons: "Luggage bag broken by baggage handlers"
Pros: "On time."
Cons: "New looking plane but the TVs behind all the chairs were locked without a credit card. The new chairs looked great until you sat in them. I'm 5'10" and my knees were already brushing up against the seatback in front of me. If you push the recline button on the armrest, the chair doesn't go back (of course it doesn't, the person's legs behind me are probably up against my chair anyway). Multiple people around me were also asking around if the chairs recline. I have a mild back injury and sitting up at 90 degrees the entire way was very uncomfortable."
Pros: "More important than the trip home last Wednesday was the reason for the trip. We attended my granddaughter's wedding. Everything else was secondary. Even if the trip had been in a one wheeled barrow, it would have been good. To get to what you want which is the mechanics of the trip. The two people who attended to the aisle chair, most teams were competent. Some hadn't done many passengers so they were fumbling with the straps. I've learned that I almost alway have to ask for one at the gate where they check or issue, (what's it called, loading permits, some kind of pass, not landing pass. loading pass. I can't remember and my wife has gone to bed.) Well, they have to come up with an aisle chair because I've only got 1 1/2 legs. I always make it to the seat on the plane, but the competency of the various crews is uneen. Sorry my answer is so nonspecific but I don't remember one airline from another. Great people all, get the job done."
Cons: "Not much I don't like. They get us there That is the main thing. Sometimes when the plane stops after it has pulled away from the Jet Way, the pilot gives an explanation that I find unfulfilling, not enough details. I suppose if they explained more, other fliers would find the explanation too verbose. I can live with it. Again this is about all flights and airlines. Nothing stands out, such as, " this awful thing happened when we left San Francisco.""
Pros: "The flight"
Cons: "The time"
Cons: "The fact that I was stranded in Colorado due to weather and they would not refund my ticket even though I had purchased insurance. They wouldn't even give me a credit. Will have to think twice about doing business through KAYAK and United from now on."
Pros: "The staff was very nice."
Cons: "I purchased two tickets and we weren't given seats next to each other."
Pros: "On time"
Cons: "Boarding takes too long"
Pros: "Comfortable seats. Easy connection to movies."
Pros: "The flight was smooth"
Cons: "The air hosts were in friendly and didn't say goodbye. The cabin was improperly pressurized and hurt my ears going up and landing. My ear is still popping."
Pros: "You have the most rude csr. I was driving to the airport and blew my tire. An emergency. I had to call customer service for help as we were worried about missing the flight. Tried to fix this. Your csr was unhelpful. He tries to charge me $500 to change my flight. I was having an emergency. Out of my hands and you want me to pay $500? I already am stressed about blowing a tire at 65mph on I5 and missing a flight and this is what I get. Rude, unhelpful, hardly intelligible person. It was an emergency. I had purchased insurance and he said it did not apply. I will not buy insurance or use your airline again. And I will tell my family this and they will not use your service either."
Cons: "Nothing now."
Cons: "Seating drinks/food pricing baggage handling"
Pros: "The Flight attendants were nice."
Cons: "The airport was horrible. Hard to get to the C concourse. "train" is TOO SMALL. It barely fits 10 in each car. International transfer of bags was Horrible, and very far apart from where you get the bags. Poorly planned or not at all planned. We barely had time to make the flight with 1 1/2 hours to transfer and would have missed our flight if it wasn't for a trolley driver who took us from security to the gate. There is no power at the seats. The plane is old and seats were very uncomfortable. Yeah, this was the worst flight."
Cons: "No space for even one carryon and I was told that the luggage space is not associated with my seat. People have more than 2 can bring them on board yet I have to check in and my valuable items were inside"
Cons: "Over an hour late in the middle of the night early morning after Rabbi from Houston to Fort Lauderdale and uncomfortable seats hard to sleep in for a redeye maybe good for regular day flying by too tight too cramped and the boarding process was so chaotic because they had too many suitcases and they had to take them out and then that made a stand in line waiting and waiting and waiting and waiting and a poor man on crutches was waiting forever and we were smelling the exhaust fumes"
Pros: "The crew was nice. That's about the only nice thing I can say."
Cons: "First of the seats are awful. Paying for the upgrade is hardly worth it. I'm sure first class is nice but the standard and business are not. Secondly the entertainment is a joke. You have to pay for everything. Only one flight had the TV sets on the back of the seats. The rest were paying for wifi and using your device. I bought the wifi and then it wouldn't work. It was a big waste of $10.00. Thirdly while I know the airline can't do anything about the weather, but they should schedule their flights with more of a layover. I was stuck in the air due to a storm for an hour and my layover was only for an hour. Luckily I was able to make the flight as they were closing the door. All in all just a bad experience."
Cons: "Flight was delayed two hours, lack of communication regarding delays even after airplane arrived, seats were uncomfortable and lacked room."
Cons: "The only thing I didn't like was that my flight was delayed. But hey, it happens. Over all it was great"
Pros: "I felt comfortable. Staff was great."
Cons: "The cracker and cheese box. The snack wasn't worth the money."
Pros: "Blonde in front of me :)"
Cons: "There is no plug in"
Pros: "Download the United App (before takeoff! Or you'll have to pay). The App has some good movies and you can watch them free of charge."
Pros: "Typical flight. Crew was fine, nothing great or memorable. Free movies on devices are nice - although it would be nice for gate agents to mention it prior to boarding so guests without cell service could download the app on the airports wireless prior to boarding if they didn't already have it."
Pros: "I'm never traveling with United again."
Pros: "Very friendly and helpful staff."
Cons: "The fact that we had a connecting flight to minot from Denver. Arrived late to Denver because of weather, but my stroller that I had left on the jetway in Seattle was never put on the plane which I didn't know until I got to minot. I was going to wait for it in denver, but I would have missed my flight to minot had I waited 5 more minutes. We arrived to minot only to find out that our 3 suitcases, one stroller and 2 car seats were never in the flight. Awful! And my connecting flight was even delayed an extra 55 min so I don't quite know where my things are."
Pros: "Seemed to be a newer plane, and there was in-seat entertainment at each seat. Mine didn't work, though."
Cons: "United has to have the smallest seats of any carrier. There couldn't have been more than three inches between my seat and the seat in front of me. The guy in the middle seat wasn't a large guy, yet he poured over into my space. It's insanely small."
Pros: "overall the trip was pleasant, i dont like my 1 carryon be selected to not go in the overhead when groups like couples or families get to take on a few - but i did receive my carryon in a timely fashion considering we were not let off board after 15 min of landing"
Pros: "I love United. They're now my go to airline. I love the pet friendliness as well as every employee through United I met today from the bdl check in crew , to especially the flight crew on flight558 iAd to phx who I believe was from Houston and their Texas roots truly shined. Every crew member was Sooo attentive professional Cleanly pleasant and always smiling and happy to come around. Other crews could learn from this crew please take notice !!! I have never been so impressed (and I am a frequent flyer )"
Cons: "Flight tracker wouldn't work on screen or on phone disappointing"
Cons: "Food selection awful"
Pros: "Clean plane, great customer service."
Cons: "You have to pay for a reclining seat, only the first theee rows have them. You have to pay for even soda drinks. Ok for shorter commutes, but a 4+ hour flight is miserable."
Pros: "That I made it there in one piece."
Cons: "Not worth saving a couple dollars. Front tier airlines does not allow you to pick your seats before hand nor does it allow you to select baggage and the app, it is recessed for whatever reason. The seats are extremely tiny the tree table is so small you can barely fit an English muffin on it. There is no entertainment whatsoever, there is no Internet on the plane, and if you want anything to eat or drink besides water you will be paying for it. I’m sorry to say but flying on frontier was more like a punishment for me. I always fly American and wanted to save a few dollars what a mistake! With American most the planes that I have flown in have free movie entertainment and everybody seat the seats are comfortable And recline. And the snacks are free along with the soda. Please think twice before flying frontier."
Pros: "Do people write here for frontier?"
Cons: "Sat on the tarmac for over 3 hours. A fight broke loose and we had to return to the terminal and then back to the tarmac for more sitting. The crew finally figured out how uncomfortable and frustrated people were getting 2.5 hours to sitting with no air on the tarmac. They relieved their customers suffering then with complimentary water! Now that’s service. Frontier is one of the most base airlines out there. I’m entirely frustrated that they are one of the only airlines that service our podunk airport."
Cons: "My seat was not worth an extra $50. Sat next to a lady with a stinky dog in her lap that was probably a little too big for lap."
Pros: "The Frontier staff was very welcoming in boarding passengers on this flight & that the view of the flight was awesome coming into Phoenix."
Pros: "Good flight, love frontier"
Pros: "Overly expensive for an uncomfortable flight"
Cons: "Extra charges, couldn't check in online without paying $45 and worst customer service EVER!"
Pros: "The crew was great. The pilot lightened the mood with humor and the announcements were useful ( weather, time zone changes, ETA etc... ). The plane was clean and the price was low."
Cons: "You have to pay forty dollars for a carry on and for any beverage or snack on the flight. There was confusion about the seats as we boarded, which we did by zones, but still had aisle traffic which defeated the purpose. My connection was moved to another gate and they failed to announce it ( yes it was on the screen, but I don't travel that often and was lucky to notice it just as we were boarding... luckily just a few minutes walk away ). The plane offers no entertainment at all ( which is fine for me, but worth knowing... bring a dvd player or something for long trips )."
Pros: "Before our trip, I read some mixed reviews, but honestly the experience was what I expected. The crew was really friendly and attentive, our flight took off and landed on time, so that was great."
Cons: "The seats were only so comfortable, and don't recline, no in-flight wi-fi, and everything needed to be purchased as extra. This was what I was expecting though, so I came prepared with my kindle and snacks purchased from the airport."
Cons: "The breaks failed on the plane so we had to deplane at the gate. They couldn't get us out until late the next day so I had to cancel my trip."
Pros: "Timely as expected"
Pros: "I sat in row 3 and had a lot of leg room. I am 6' 2" and usually have 0 leg room in most coach seating."
Cons: "There were no free snacks/soft drinks available."
Cons: "No emailed itinerary or checkin notification - I blame Kayak for this (it seems to happen whenever I book through Kayak) and will no longer book flights through Kayak. Frontier sucks, but you already know that going in so you get what you expect."
Cons: "The announcement speakers at Seattle gate B15 were too quiet to hear what she was saying. I paid for a seat thinking that I would have peace during my flight but that didn't happen. I had the window seat but the little girl who's mom put her in the seat threw a big temper tantrum when I wanted the seat that I had paid for. So i let her have it. Then, when I got to phoenix and picked up my one checked bag, it was damaged. The charge for every single item is ridiculous. I would much rather pay one fee and be done. I will never fly Frontier ever again. The flight to and from my destination was horrible."
Cons: "Our flight was about an hour delayed, though the front desk people would not give people any information on the delay. The plane itself was dirty with trash, cups, and crumbs."
Pros: "The baggage claim girl in Atlanta was Wonderful she was very pleasant to me and my boyfriend and expressed a genuine concern about my unfortunate circumstance. Mariah (Frontire baggage claim girl) did everything she could to make sure I got my Bag back and called as soon as it arrived Thanks Mariah !!!!"
Cons: "They lost my bags I was flying to Atlanta from Phoenix and my bag ended up in St Louis ... i would assume that if your going to make me pay for my checked bag it would atleast make it to the correct destination. The crew wasn't as pleasant and friendly as I'd like them to be but did there jobs (I guess) then we had to sit and wait for a gate .... the only reason why a gate finally opened up was because people started asking for snacks. Overall there was nothing special about this flight I was upset that I didn't have my luggage from the beggening of my trip but the day before I left my bag was recovered . The ticket was inexpensive but I'm not sure if it was worth the hasstle Then I had to pay for my bags coming back as well. Suggestion maybe have a 50% voucher ad a courtesy from sending a bag to the wrong destination."
Pros: "STAFF MEMBERS WERE GREAT,!"
Cons: "IT IS RIDICULOUS THE RATE THAT YOU CHARGE FOR LUGGAGE I WILL NOT FLY WITH FRONTIER AGAIN I RATHER PAY A HIGHER PRICE AND HAVE EVERYTHING INCLUDED OTHER THAN HAVING TO FIGURE OUT WHAT MY EXPENSE AT THE COUNTER WILL BE. ALSO YOU SELL EVERYTHING AT LEASE ON OTHER AIRLINES WE GET A DRINK WITHOUT HAVING TO WHIP OUT A CREDIT CARD."
Cons: "They say low fares done right but my "cheap" flight turned out to cost me over double what it should have with their extra cost for everything! And I mean for EVERYTHING. Will never fly frontier again!"
Pros: "Likely the most uncomfortable plane I've ever been on. Seats feature zero padding, the inability to recline, and a tray table the size of a DVD case. I'm 5' 9" 148 pounds, young and very healthy. I left the plane with a twisted up neck like I've never had before. I landed safely so I MUST be thankful for that, but if I was booking I would want to know this information. Since I'm the wiser now I will not book with Frontier again. Also it was an extra $90 for my CARRY ON round trip. It notified me it would be extra when I booked online but didn't specify how much. What a surprise. I spent more on the fees for the bag than I spent on the bag itself (and most of the contents for that matter)."
Pros: "friendly crew members"
Cons: "I was given a boarding pass that had the wrong boarding gate.I was boarding the flight from sky harbor Phoenix to AtlantaI. I almost missed my flight and nobody told the passengers the gates had been changed. I did not like that and felt disrespected. Yet I had paid for the flight."
Pros: "Nothing the plane never came."
Cons: "If you're in the mood to arrive at the airport at 5 o'clock in the morning and then circle jerk for 12 hours only for them to tell you at the end of the day that they cancelled the flight due to too many customers demanding a refund… Feel free to fly Frontier. They delayed the flight hour by hour keeping us hopeful all day. Never fly with frontier. Book with kayak, but not for Frontier, unless blowing a whole day in the airport is your thing. They have ZERO loyalty to their customers and don't think for a second that they will accommodate you for the return value of the flight to book another flight the next day. They will refund the 3-month-in-advance cost of $160, but that $320 ticket the next day will be on you."
Cons: "Will not use frontier again, I had no idea they didn't cover even a carry on. Also, couldn't lay my head down on the tray in front of me on the plane, it was way too short and way too low."
Pros: "Excellent flight crew! All very helpful and attentive. Head steward had a wonderful sense of humor that eased long flight takeoff delay and kept us all chuckling and smiling at various points of flight."
Cons: "Extremely uncomfortable seats. After about an hour my legs and back were aching and I couldn't get in a comfortable position. Too hard and not enough padding. A non-alcoholic beverage should be a "gratis" show of hospitality on any multi-hour flight. How tight can you get?"
Pros: "On Time"
Cons: "Seats not comfortable......And charges for baggage and seats....Misleading advertising...Check in people late to open counter in AM.. Will avoid Frontier.."
Pros: "The seats were surprisingly comfertable! And I really enjoyed having more personal space in front of me! No other airline have seating like Frontier! I flew United in to Colorado and it really felt like sardines with Frontier I didn't and both flights where full!"
Cons: "I didn't like the surprise 40$ fee to bring carry on. I don't remember seeing that when I bought my ticket. I don't mind paying for my luggage. But would've been nice to be able to add that to my flight bill rather then having to pay the fee in order to get my flight ticket."
Cons: "and train employees better. Their fees are very unusual and the PHX staff did not inform me of the fees but on my way back the Seattle employees did in a very rude manner. They were also rude to other people on my flight that were caught unaware of the strange fees."
Pros: "Leg room! Tons of leg room! The most i have ever seen even in Transatlantic flights, it was amazing."
Cons: "The seats are pretty horribly uncomfortable. About one step above plastic."
Cons: "Tried to cancel this flight using the flight insurance I was up sold during checkout. Turns out that the flight insurance was only available for international flights? When I ask the agent why it was the recommended during purchase, she said I should have read the full terms and conditions during checkout. To me, this was a true scam. She told me that I could appeal the conditions of the travel insurance, but I would have to present a death certificate of the friend's baby that had just passed - the reason the baby shower was cancelled, and the reason this trip was cancelled. It was appalling. I tried calling Frontier directly, but their reservation desk was closed due to their system being down. HOURS I tried to call, and could not get a rep. I ended up not able to cancel the flight or even speak w a Frontier rep before my flight departed. In all, I was given 6 different numbers or lines to call to sort through this situation. All I did was waste hours of my time. This was a terrible situation where I feel like I was the victim of a scam."
Cons: "Flight was cancelled and not reimbursed, there were no agents at the gate and it took over 6 hours to address rebooking. The reimbursement of rebooking cost me over 300 dollars. I will never travel on Frontier airlines again."
Pros: "Fiight itself was ok"
Cons: "I did not like out of the two tickets I did buy I had to pay an additional $104.00 for seating and baggage"
Pros: "On time"
Cons: "The ticket price is bare bone, Eerything is at extra cost. Even carry on bag casts extra. I am surprised that the toilet is free!"
Cons: "Seats a bit hard and didn't recline."
Pros: "The airline niceled and dimes you to death. My luggage charges were almost as much as the airfare. I will never ever fly Frontier again. The trip sucked!"
Pros: "I didn't like anything about traveling with Frontier."
Cons: "Upcharge for Seats, Upcharge for Checked Bags, Upcharge for Carry Ons, Upcharge for Water. They charge you for water. That seems illegal. The flight was delayed, the gate was changed. We had to change gates which means we had to go through security twice. The staff blamed everyone and everything else (even the passengers) for all the issues and took ZERO responsibility for anything. I can't believe they are still in business with this level of customer service. The flight attendants were ghetto too. Making light of a bad situation by saying the worst things possible. Total embarasment transfer. I'll never fly Frontier again and will think twice about booking travel with Kayak."
Pros: "Co-pilot who had to explain to passengers why so many flaws occurred in this flight, she tried to be humorous."
Cons: "Flight 1884 out of SFO was doomed from the beginning starting with a notice (thanks Kayak) via email that the flight would be 1 hour late. Then, the Departure board at the airport totally dropped the flight, Then (again thru Kayak) I read that the flight would NOT board in terminal 1, Gate 21, Domestic terminal, but ar gate A3 in the International terminal. We all had to exit domestic and go to international and again through TSA. Then the flight departed another 30 minutes late finally over 2 hours LATE! Upon arrival at Phoenix the plane taxied too far away from the exit ramp-another 40 minutes before we could depart. It was an awful flight experience. Did they offer a free soda or anything for inconvenience we experienced-NOT A THING!"
Pros: "At least this flight was only 15 min late!!"
Cons: "Told to arrive early only to show up and realize he bag check counter is unattended. A sign states it will open 2 hours prior to boarding. Staff shows up late then has to log on to computers and get ready. Once we check bags, lines are so long at security we are diverted to different gates. Worst airline I have ever used."
Pros: "My flight eas very friendly/ peaceful also a great experience for over 3 hrs"
Pros: "Flight price great. $40. For my bag not good. I wasn't aware water wouldn't be provided"
Cons: "First leg of our trip was delayed so we could not make our connection. We were told they could fly us to Denver and catch other flight home 3 days later or completely rebook to the next closest city. (They do not partner with anyone so you are stuck with their flights) Which we then needed to book a hotel, cab fares to the megabus station, then cab fares back to our original destination. Once arriving, and even though we checked in hours before our flight, our baggage was missing along with about 10 other passengers. Frontier had no one at their baggage service when we arrived. So I had the drive 2 hours back the next day. Called the help line. The person was rude and began getting loud with me, even though they are the ones that lost our bags. 90% of all the customer service people we encountered were extremely rude and would not help. Nor were they very accommodating for all their mess ups. For all our troubles, the rude "customer service" people, and out additional hundreds of dollars; Frontier sent us a coupon for a whooping $50 to use on their airline. No thanks, will never fly this airline again."
Pros: "The flights went fine, and were mostly on-time, just a little delay leaving Chicago because the incoming flight had to wait for a gate to open up"
Cons: "Frontier's customer service line is horrible, with no clear option to reach a person to ask questions of without hunting through every option. Also, they charged me to pick a seat, ANY seat, so what the hell am I paying for when I pay for a flight?! I also had to put my backpack under my seat, even though it was stated numerous times on their website that it would be too big, and I had to pay $40 to make it a carry-on, when there was no room in the overhead bins. Their customer service line AND website stated I could be charged up to DOUBLE that ($80) if I had to pay for it at the gate. I looked it up, and I would have payed less on at least two other carriers because of the extra charges. This is information that should CLEARLY be stated when listing the costs of a flight, not "covered" under "additional costs may apply" or some such legalese"
Cons: "The seats don't recline, the plane was freezing, and I didn't know there would be a $45 carry on luggage fee when I bought my ticket"
Cons: "Charging for carry on bags - charging for drinks -"
Pros: "The crew was great. The tickets were a good price."
Cons: "Paying for carryon. Paying for seats The seats were like sitting on bleachers. They don't reqcline. You have no arm room. Anything else? Oh yes you pay for your drinks. Even water."
Pros: "They were on time or early."
Cons: "I really don't like buying a plan ticket with my family and then finding out the only way to sit together is to pay almost 10-20% more at the gate for a special seat. Also can't believe planes of this size actually have a no recline seat. That's right you have pay extra to recline."
Cons: "I bought a plane ticket and then had to pay for a seat on top of that, as well as exorbitant charges for bags, and we ended up paying far more than even the plane ticket for all the extra charges. If I buy a plane ticket, that price is what I am expecting to pay. I understand a few charges here and there, but more than double what I expected to pay is completely crooked and terrible business. The plane ride was bare bones, uncomfortable seats, and average service. We will never be flying Frontier again."
Pros: "The ticket price before all of the additional fees"
Cons: "Baggage fees, seats didn't recline, fees if you want to choose a seat. Fees for baggage and seats should be included in the ticket price."
Cons: "The customer service was awful, representatives at check-in counter and gates were rude and unfriendly. Flight attendants were inattentive. Fees and charges for everything, even water!! Seats felt like a park bench, and no leg room whatsoever to speak of unless you paid extra for it! Have never had such an uncomfortable and unpleasant traveling experience. Will never choose this airline again, and definitely will not be recommending it to friends or family, or anyone for that matter."
Pros: "The only redeeming thing about my flight was the pilot's skill at avoiding bad weather. he was great at limiting turbulence."
Cons: "Kayak does not explain them any fees that frontier will later charge you during check-in and during your flight. Budget another $150 round-trip for check in, any baggage and buying a soda on the airplane. I also waited in line for 40 minutes to check in at massively understaffed Frontier counter in Seattle."
Pros: "I'm handicapped and the service I was given was excellent. From the moment I walked in the door at DIA I was given superb service. It made the trip so easy and pleasant. The flight attendants were also helpful when I needed a little water to some medication."
Cons: "Charging for carry on baggage is ridiculous. I was warned ahead of time so I carried a oversized purse that would accommodate a book and my ipas mini. But charging for non alcoholic beverages is highway robbery! And the food offerings were nothing but junk food. No wonder you are rated last in the airline industry for customer service."
Pros: "Nice crew. Smooth process overall."
Cons: "Seats were tolerable for a short flight but not for much longer."
Pros: "Spirit airlines was great."
Cons: "The flight was late"
Cons: "I was on the phone for more than one hour I can’t fly cuz I got an accident so I can drive more sooooo I was trying to cancel my fly and never pick up the phone"
Pros: "I LOVED that we got in 30 min early to DFW!! Woot!"
Cons: "I didn’t like waiting an hour in baggage claim for my luggage to finally appear"
Pros: "Cleanliness, comfort"
Cons: "Paying for my carry on bag. Being unable to choose a seat sitting next to my family without paying extra."
Cons: "too expensive, i should have flown Alaska, thought i'd give you a try flights were late, left late and arrived late round trip charge for water? this is ridiculous - a lady was choking behind us and the attendant would not give her water unless she paid, very inconsiderate"
Pros: "Flight started and reached on time."
Pros: "The crew was funny"
Cons: "No room to move. Not adjustable seats. Even water was charged."
Pros: "The flight crew was courteous and efficient. Check-in personnel were courteous and informative as they received changes."
Cons: "Details regarding billing, including undisclosed and misleading statements resulting in a total fare charge greater than any other airline I compared. Multiple changes in the schedule, including delays, moving previously delayed departure times to an earlier time, change of departure and arrival gates and baggage claim areas. Most of the changes were not learned in advance."
Cons: "The flight was late. They even don't offer regular water on the flight. What if I forgot my water do I need to go thirsty for over four hours"
Cons: "One bathroom broken. Then pilot kept having to use bathroom and crew had to block it off. Was annoying and kept waking us up on the red eye. Flight was rough and we had so many turns upon landing. It started to get a little concerning"
Cons: "After adding the $50 each way for each carry on bag this airline is more expensive then the Delta flights that come with free carry-on, snacks and entertainment. Also didn't like the very public transportation look/feel of the airplane interior."
Cons: "I didn't like the fact that my first flight was cancelled due to our hurricane harvey but understood. My BIGGEST complaint was the fact that the airline said they would be working with flood victims with rescheduling are flights. But when you called in to reschedule your flight you had to take it within a certain amount of time and come back before a certain time even though you did not have a home to come home to. I do not find that working with flood victims. I offered to take any flight anytime of the day any day of the week sometime in October so I could get a home because I didn't have a place to live and still don't and was told that I needed to take my flight within 7 days of my original flight and I had to be home by the 20th of this month or it would be an additional cost to me. I explained to them I don't have the money to pay an additional cost and I thought you guys were working with us and I was told we are I don't see how I didn't like the fact I had to pay for a carry on and a seat on the plane. I didn't like the prices for other luggage. Cost way more than other airline. I didn't like the fact u had to pay for ice water or a can of soda which is free on other airlines. Seats where extremely uncomfortable. Very hot on the plane. No tv or any other type of entertainment. And fight was delayed."
Pros: "The staff was Okay."
Cons: "The flight was delayed until the next day. The staff and airline seemed to be very disorganized and unable to handle all situations"
Pros: "When the lost luggage was returned (nothing missing) they put a cute tag on it that said "I missed you". But the aggravation was not worth the humorous picture of a bag with open arms. May I suggest that future passengers don't check luggage in more than 2-1/2 hours in advance. I suspect that they may not yet have a cart to accumulate luggage for your flight."
Pros: "Liked the crew - polite and sense of humor"
Cons: "having to buy snacks"
Pros: "Check in was quick. We were given option to upgrade seat to exit row which we accepted for more leg room. Lower ticket cost definitely gets offset by having to pay for seat selection and baggage fees."
Cons: "Flight was delayed. Then moved back to original time which made us scramble. Then we ended up waiting because flight was delayed again. There is also very little info in advance as to what the gate or even the terminal are going to be."
Cons: "I missed my connecting flight in Detroit due to my flight leaving late from Baltimore because of bad weather in Chicago. Spirit did not have any other connecting flights until 2 days later. They offered no assistance. I needed to be at my destination the next day for a wedding, so I had to purchase an additional ticket out of pocket from Southwest (staff was very helpful). I recommend removing Spirit Airlines from Kayak."
Pros: "They got me to my destination"
Cons: "Realistically, the ticket itself was inexpensive, but all of the hidden fees, are a clear representation of the company's priority being the clients money, not their client's comfort."
Pros: "The crew during the flight was pleasant."
Cons: "They say why're the cheapest airline around, and that's true....in the worst ways. The flight itself isn't expensive, but they charge $30 per bag you carry on and more for checked bags. They don't offer free water on long flights, and they make you pay for any and all beverages. Nothing is included in your flight. Their new planes, while 'green' and fuel efficient are unbearably uncomfortable to fly in. The seats are hard molded plastic with about an inch of padding and aren't adjustable T all. Flying more than four hours was pure hell, seated upright. Also, be sure to pay for your bag at the ticket counter. They charge you twice as much at the gate if you don't remember. And it's printed on your boarding pass, so don't think they're letting you off easy. It's a trap to get you to pay more."
Cons: "Didn't like the extreme added on expenses. $57 for a checked bag to Seattle. No seat reservation fee going to Seattle. On the return $47 for a checked bag. Had to reserve a seat for the return. The fee started at $18 the website went down and upon getting back online the seat reservation fee increased from $18 to $20 in a matter of 1-2 minutes"
Cons: "Never EVER have I flown with an airline that charges you for carry-on luggage. If I would have known this and all the other extra hidden fees, including (extra chargers for checking passengers in..etc) I most definitely would have picked a different airline. To make matters even worse, they never once told me while checking in at their airline counter that they charge for carry on luggage. So.. when I arrived to my boarding gate, they announced that all carry on luggage was an additional fee of $100.00, unless already checked in at the counter for their base rate of $60.00 FOR A CARRY ON.... In order to board my flight, I had to pay $100.00 for one tiny little suitcase. I was beyond aggravated. It felt like this airlines entire intentions were to scam every passenger that boarded. At one point on the flights, as the flight attendants were going through the emergency procedures, a passengers behind me said "You will only give us our oxygen masks, for an additional charge" I will NEVER fly with Spirit Airline again. Every employee that I came across during my travels were incredibly rude, and very unhelpful. Spirit does have cheaper flights, but after all the up-charges you end up paying way more than you will if you just book with another airline."
Cons: "Our luggage was dirty."
Pros: "The crew was excellent!"
Cons: "The flight was real bumpy."
Pros: "The crew was friendly and I liked the sense of humor mixed in with the overhead announcements"
Cons: "Upon checking in I was informed that my backpack counts as my ONE free carry on and I would have to pay $50 to check in my tiny suitcase or $55 to have it as a second "carry on." Since when is a back pack a carry on? Boarding was delayed for at least 30 minutes with no explanation given to us. Very bare minimum plane with no entertainment other than what you bring with you. Any snack or drink costs money, no cash."
Cons: "The seats were so close together my knees were bumping into the seat in front of me. The people in front of us were able to move their seats back, but we were not able. The stewardess said that most likely the seats in front of us were broken. Either way, not a comforting feeling. I am fine with paying extra for food, but water should be free and readily available. 35 dollars for a carry on seems steep too."
Pros: "The price"
Cons: "They started to load us than unloaded us because they had to change a tire. The seats are to tight and to close. Only 1 of the 3 attendance was polite."
Pros: "I like the base cost and then having the choice to add charges to my ticket designed for my needs."
Cons: "Would like to pick my seat and pay for it ahead of flight."
Pros: "i have flown spirit multiple times out of phoenix in all kinds of weather and not once has it ever taken off on time! once the airline attendant even yelled at the passengers upon arrival at the gate like we were all children. I decided to check the status today instead of waiting in the airport for four hours and yes--- again it was delayed one hour and then two hours. so I planed accordingly and planned to be at the airport 1.5 hours ahead of the revised flight time. then they changed the flight time again and now I've missed my flight. this airline is absolutely the worst and I have flown domestically and internationally for over 35 years. I'm done with you spirit!"
Cons: "They lost our checked-in bag. The customer service call line was all automated so we couldn't talk to someone in person to see if we could track our bag."
Pros: "easy boarding, easy flight, and on time arrival"
Cons: "tried to purchase carry-on bag before check-in and i was charged the higher check-in charge. I also could NOT pay for my carry-on bag without signing u to ne a member and giving them all my personal info that I did not wish to give. Too many non-consumer-friendly aspects to getting involved for the first time. The discounted rate, after all the hassle and extra charges was no less than other bargain websites could get me on more reputable airlines"
Pros: "They are cheap, and it's obvious where they are making their money."
Cons: "I got to the airport about an hour before my flight. I went up to the kiosk to print my pass and went through the whole thing just for it to tell me it was having an issue taking payment. I moved over to a few other kiosks just for them to do the same thing. Finally got one to take my card and it tells me to go see an associate to get my pass printed. I go see them, and the lady spends at least 12 minutes standing there typing without telling me why she wasn't printing my pass. Eventually she stops typing and tells me it is now too late and the gates are closed. She basically strung me along just to get me to pay the extra 100 to reschedule my flight for the next morning. When I told them that I couldn't afford that and asked why it took so long to print my pass in the first place she just told me to call customer service to try and get the fee waived. This was already almost as much as my flight cost in the first place. So when I call and explain my situation how it was technical difficulties or something causing me to miss my flight, I was ignored and told it would be 200 to reschedule my flight. Which is insane because that is more than my flight was in the first place. So that was my experience with spirit, I'll never fly with them again."
Pros: "The crew was so nice, coming by to take trash and letting us switch to unused seats so we could be with our party."
Cons: "Took a long time to take off after boarded. No food/drinks were complimentary, and they were all extremely expensive."
Cons: "Spirit airlines is VERY misleading. Yes it was the cheapest flight as stated but then there were the hidden costs. baggage for one luggage or carry on? Ridiculous when other airlines don't charge for the first one. A little overweight? A huge hefty fine. Pay for your seat?! There were no free seats at all!!! No complimentary snack or drink??? Charge for water!!! Ridiculous! The seats were like being packed in a sardine can and no recline which I had a terrible headache when the we finally landed! By the time I had to pay for the "extras" I could have flown first class on another airline! Never again will I will flight with Spirit and will highly recommend anyone else not to also!!!"
Cons: "Tried to change carry on bag to a checked bag....found NO WAY to accomplish that. When doing the initial booking site skip the ability to do bags at the time of booking"
Cons: "I missed my flight because I had the wrong flight info so ended up buying another ticket and booking a hotel!!"
Pros: "Safety and crew"
Cons: "Lack of comforts and complimentary food"
Pros: "Convenience and cost."
Cons: "I had no adverse issues on this flight."
Pros: "Stewardess' humorous save on our way back: "About that bumpy landing, it was not the pilot's fault. It was not even my fault. It was the asphalt!""
Cons: "Spirit is not competing on an even playing field for lowest cost fares on Kayak. You should not allow them to use your site. It merely appears to be low. My flight which started at $73 landed up being 157. Further more, flight was late taking off, on the return there was only one lavatory in flight because the other "was not working", bumpy ride and very bumpy landing, using in flight sales and incentives to sell a credit card with collaboration with Bank of America. There is such a complete absence of transparency that I don't hesitate to say, they are cheating Kayak customers and you should not allow them to advertise since it is not fair competition. Help us compare apples with apples."
Pros: "Nothing never using this airline again"
Cons: "The overcharges , the delayed ."
Pros: "There is nothing which I can like about spirit airline"
Cons: "Spirit hidden charges and they will tell you to pay for even small hand bags at double price."
Pros: "Nothing, they are a joke and I will never use spirt again. Lol I guess you get what you pay for. Idk why they even opened a gate for them!"
Cons: "Everything. From how they Nickle and dime you for every little thing, to their makeshift website and check in methods. It's all awful and makes everything that much more stressful. Lol next time, I would be better off driving because I was at the airport for 8 hours because of that airline."
Cons: "TICKETS ARE CHEAP FOR A REASON.. FLIGHT GOT DELAYED A HOUR BACK. AS SOON AS WE GET TO VEGAS OUR PILOT TELLS US THAT ITS NOT SAFE TO LAND AND HES GOING TO WAIT TIL ITS SAFE WHICH IS UNDERSTANDABLE BUT HE DECIDED TO FLY AROUND IN CIRCLES FOR 30 MINUTES. AFTER THAT HE SAID IT STILL WASNT SAFE AND WE LANDED IN LA INSTEAD OF LAS VEGAS. 4 HRS LATE ON ARRIVAL TO LAS VEGAS, AND ON TOP OF ALL THE FUCKERY, U DONT GET ANY COMPLIMENTARY SNACKS OR WATER. AND IF U DONT PAY FOR YOUR BAGS ONLINE THEY'LL HIT U OVER THE HEAD WITH A 60-100 TAB JUS FOR ONE BAG."
Pros: "Great seats!!! Very comfortable! Best economy seats I've been in in terms of comfort and space. Initial check in people were helpful and efficient."
Cons: "$100 to check my bag each way (it was just over the weigh limit of 50 or else it would have been $75. My bag was heavy so I get charging extra-prices just seemed a little high. Once we got to gate, the whole vibe and staff changed. Everyone just seemed stressed and grumpy and rushed. We didn't get one smile from any staff member. The positive is that when we got to gate, another flight was arriving and i figured it would take awhile but they had us back on quickly. Downside, I went to get a book and charge my phone and I heard "last call for Phoenix, doors closing" so my daughter and I grabbed our stuff and ran. When we got there, the door was open and they were letting last passenger in. We ran to door and he said "the door is closed, you can't get on. Next flight is tomorrow. I missed it." I answered, "I'm looking at the door and there is someone standing there and going in. It isn't closed." And we argued for a minute or two while someone was holding the door open that I was told was closed. I apologized for missing announcement and said "it was a very quick turnaround. I had no idea you were that fast and it is my fault...but the door is clearly not closed as I am looking at it." The gentlemen standing there holding the door open with the other passenger then closed the door and went In. He did shortly after that let us on but there wasn't one smile anywhere from gate through people we encountered on walkway to the 3 flight attendants we saw as we boarded. We ended up sitting on the ground for 45 minutes before taking off and then I never saw a flight attendant again until we got off flight. They weren't walking aisles. We didn't get a beverage for our two hour flight. They did at one point in the intercom brag about the fastest turnaround time and least in ground time of any airline. I think that goal, though, is being reached at the expense of the customer experience. And what difference does it make if we had plane back out to runway in 15 minutes if everyone was mad and stressed and then we sat for 45 minutes (maybe I'm exaggerating because I'm mad but it was at least 30). I'd prefer an extra 5 to 15 minutes if everyone seemed to be enjoying their jobs and were more concerned about the full experience and not just the record turnaround times!! I like the idea but the implementation seemed too tress ful to make it worth it."
Pros: "Terrible customer service."
Cons: "Spirit overbooked our flight, so since my boyfriend and I were the last to check in...(Checked in when got to the airport, in plenty of time before our flight) They informed us that if no one volunteered to take a later flight, we would be unable to board. This was extremely upsetting considering our tickets were purchased months in advance and we had a rental car set up for when we landed, as well as many plans we had to cancel due to being put on a later flight on behalf of the mistake and overbooking of Spirit airlines. It didn't help that the employees helping the situation seemed to have no idea what they were doing and couldn't figure out what to do with us. AWFUL experience."
Pros: "The flight was wonderful. My seat was comfortable. Flt crew was very good."
Pros: "The price,"
Cons: "I missed my flight and the rep at the ticket desk did not help me board when he could of led me to board."
Cons: "They charged $110 for golf clubs and a small suitcase. My flight was going to be on time but the decided to give that plane to the people heading to Vegas because they had been delayed all morning. Spirit told us we would be delayed four hours, then 30 minutes later they said the flight was completely cancelled. I had to go back to the main terminal to pick up my bags and had to go to the Spirit Airlines ticket counter to rebook and get a refund. The line was so long and slow it would have taken hours to talk to someone from Spirit. I called Customer Service and was on hold for 50 minutes before I could finally get refunded. This made me miss the last Spring Training game in AZ! I've been flying for 35 years and this was the worst flying experience in my life!"