It was a good experience because it was unremarkable. The exception was we were an hour delayed.
Flight departure on time & arrived early. Stewardesses were pleasant, efficient, and polite. Aircraft was clean and seats were comfortable.
Leave on time. Arrives in time. Good service and friendly staff.
Last minute change in gate to satellite N a bit of a hassle since I needed a wheelchair . Someone did come and get me to the gate but it was close. Then plane late. It’s hard on older passengers and families to have to trek from one gate to another.
I would go on Alaska Airlines again. The check-in process was smooth and also the security lines flowed. I liked the new equipment to weight the bags. It was seamless.
I was able to check my bag at gate as it was a totally full flight. That helped this older woman. I appreciated that you recycle the cans. The flight attendant was very organized as she went thru cabin collecting trash. I’d prefer something other than pretzels as a snack.
We paid a lot of money for a window seat and there was no window! Never been in a plane with no window at all seat
Direct flight is the best way to go. Crew was friendly. Plane was clean. Overall great experience.
Gate agent was extremely rude and yelling at passengers during boarding. Then onboard, a flight attendant was also yelling at passengers. Ruined the experience, Alaska is usually better than this.
The attendants seemed a little stressed, but were very nice. Boarding required taking a shuttle bus to the plane, which was weird and we were packed in like sardines. The internet worked great which was nice. The flight was quite bumpy, but that seemed to be a weather issue more than anything. I got where I needed to get, so overall it was fine!
Comfortable seats. Nice service online. Short flight, so not a lot of time to enjoy.
The flight was done by SkyWest only WIFI no entertainment center are available on the CRJ
Everything worked smoothly, never had a concern with the flight from start to finish.
My flight was delayed by 4 hours in 30 minute increments. The gate agents were amazing but the communication was not. We were told that there was a maintenance issue but they didn't know what it was. That didn't inspire confidence. Then they said they found it and it was fixed and the pilot just needed to sign off. Then the pilot needed to talk to the other pilot from the arriving flight and we'd be fine. Then we were waiting for the pilot to call back. Then the maintenance issue wasn't fixed. Then they decided we were getting a new plane (why didn't they decide this earlier??). Fine. But then they announced we were changing gates AND terminals. And we were boarding in 20 minutes. So we all had to run to the new terminal gate. We could have taken off at that time, but we then had to wait for all the people who rebooked on a different flight to book this flight again. That took 30+ minutes because there was only one gate agent. When everyone ditched this flight, I saw it as an opportunity to upgrade to comfort. Delta, the greedy jerks they are, charged me $121. After their delay, their fault, their issues, couldn't even discount an upgrade. They only handed out $12 meal vouchers for the delay. I can't even get a snack from starbucks for that.
Love me some Delta. One of the few airlines to recognize and support veterans. Easy boarding, flight was on time and arrived early and the flight attendants were excellent on this flight.
We sat on the runway for over an hour before departure. That was unwelcome.
The Boarding process was great. Particularly since my wife and I require assistance. The flight attendants were amazing. We travel frequently; they honestly were a cut above. 😀
Crew was nice, meal was good. Entertainment had to be rebooted 3 times and still did not work. Turns out there was residue on screen, it needed to be cleaned to prevent the touchscreen buttons from continuously activating. I had entertainment for the last 45 minutes of a 5 hour 45 minute flight. Really unacceptable for first class. Flight attendent indicated your cleaning solution creates this problem. Seems as if this is widely known, you should be using a different product or cleaning better. Really really disappointing which simply added to the wi fi on your planes with reliably never ever works.
Snacks and included beverages were appreciated. Boarding went smoothly. Plenty of overhead bin space. Seats get very uncomfortable after a couple of hours. After waiting 10 painful minutes for my walker, a very nice Delta guest agent pushed me in a wheelchair to the gate. It was finally delivered to me after another 15 minutes . Our checked bag was on the carousel long b4 I was able to retrieve it. Fortunately it was still there but somewhere along the way the straps we used to secure it were removed and and were not reattached. Wish I had made note of the agents name.
The cabin temperature was nice and cool. The wifi was not working.
My first time in business class The in flt staff was outstanding in every aspect of service, the food was amazing, the business seat space made the 11 hour journey easy peazy
Overall it was good. Food was bad. I ordered gluten free vegetarian meal. But I got gluten free chicken for my long flight from Seattle to Istanbul. I don’t eat any kind of meat. Second meal I got eggplant with meat which I couldn’t eat. I don’t understand why we can’t get gluten free vegetarian meal for a 12 hour flight. I eat the bread and that was it.
Bough tickets with luggage, but made me pay at Airport as well
A great airline, no complaints at all. My experience with Cheap Tickets was very disappointing however. Two hours after purchasing the flight they called to tell me that the ticket price had gone up. I’ve never heard of such a thing. That is called false advertising; I will never use this ticketing service again and will warn all friends to never use it.
The food served was frozen salad and hummus. The hot meal was fine. Crew was doing bare minimum
I enjoy flying with Turkish Airlines and such good hospitality among the crew memebers
I did not like the quality of the food and there was no snacks offered between meals.
A little bit more comfort. It’s tight space around the seats. But all else is great and a smooth flight!
Total chaos with baggage check in…..rude staff in Seattle. And faulty seating/entertainment systems. Unable to log in to WiFi desperate being a member. Kept on getting errors. Never again. Definitely not what’s expected from a Star Alliance member airline.
As far as I remember I've selected and payed 65$ for a seat on the aisle. The seat selection got lost and the location was bad.
Selection of movies didn't include recent box office hits. Food was average not great. English sparkling wine is not drinkable. Otherwise, everything was great.
Check in at the desk was very slow pus Security, although not Virgin issue at JFK was a nightmare. 50 minuet wait no time to explore airport and get last minuet gifts. total wait 1.5hours
Seating and zone. The minor I went with didn’t even seat close to me
Great staff great experience, made a 2 hour delay very bearable
Great staff, great experience, made a 2 hour delay very bearable
I was my pleasure to fly virgin on my birthday for my first solo trip ever 🫶🏼
Overall, flight was excellent but check in was very slow for Premium Economy. Economy queue was shorter but we weren't allowed to use it.
The crew was excellent as ever on Virgin. The special meal was poor unfortunately. More significantly when we arrived at Manchester Airport there was no air bridge provided and we had to exit the plane down a rickety stair case. This is unacceptable for a transatlantic flight. Whilst I understand that this is the airport’s fault at the end of the day the airline is responsible for our transportation and needs to do something.
Super friendly and helpful staff, from check-in desk to cabin crew.
i saved my points for more than 10 years in anticipation of treating myself to an upper class fight to and from london on virgin atlantic. i was shocked to find what you consider “upper class” on the dreamliner. it was, at best, a mediocre business class accommodation. it was tight and not that comfortable, with nearly no personal storage. everything was cramped and just generally disappointing. once i lucked into a 1st class upgrade to europe on lufthansa - a magical experience that found me reluctant to sleep, lest i deprive myself the joy of their setup. i expected something similar from virgin atlantic, but i could not have been more wrong. it will be the same arrangement on my flight home, but at least i know what (not) to expect. to be clear, this is only in reaction to the physical accommodations. your people were, and always are fantastic.
The flight was cancelled, so why are you asking me how the flight was?
It would have been nice if my luggage had made it onto my connecting flight as well. Now I have to wait for my luggage to be delivered and that might take a while, which certainly put a damper on the entire experience.
Biggest gripes were that the seats were extra narrow as the 4-in-the-middle taper down. As with most flight, too little leg room hurts my aging hips. Also changing the flight time to 3 hours earlier meant that we had a terribly long lay-over in one of the world's most boring airports
German crew were very kind. Food was okay but can be better, especially bread was not good, Garbage collection was very poor.
Great! Great staff, great food, great flight :) Keep up the good work!!!
It was good. Nice entertainment selection to keep me busy for the timeframe I wasn't sleeping. Professional, courteous and attentive crew.
They lost my bags and I didn't get them for 4 days after. This also happened to about 30 other people on my flight from fra to MAA (I know bc we were all filing claims in line together from the same flight.)
Flight took off arrive Frankfurt fine ... and then the Pilot parked the plane for 20 minutes while waiting for a steps vehicle to arrive so we all could deplane. This caused us to miss our Naples flight by 6 minutes while running to the next gate.. We are aware of 3 others who also miss their flight. Lufthansa Support said "why miss your flight, your flight arrived on time?" We explained, they provided another flight many hrs later, no meal voucher because our "flight was ontime".
They help we received from the check in crew and boarding cr
Both flights were on time. Great selection of movies on board. My luggage didn't get lost, which made my trip very easy.