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Your computers were down and took a long time to check baggage

Southwest has lost most of what made it special. The flight attendants all used to seem fun and like they were having fun. Now they seem just miserable. They do NOT seem happy to give you your pretzels and drinks. They stick it in your hand or on your tray like it's an annoyance. They bark safety instructions at you. It's not just this flight but the last few SW flights I've had to SNA and SAN as well and it's not just me. I've informally surveyed my colleagues (business and leisure travelers) and these feelings are consistent. The tickets are similarly priced to other carriers and the seat assignments make boarding slower. The free luggage and free ability to change flights is still a differentiator. You lose that and there's virtually nothing special left.

Flight attendant skipped about 6 rows for drink service. I got a side eye when I asked for a drink - like it was an inconvenience or my mistake. He shouldn't be on a flight if he doesn't like his job and doesn't have customer service first attitude.

The entire crew were wonderful but 1 flight attendant stood out with his sense of humor on the microphone. I told him as much as I exited the plane.

Boarding process, crew were good. But the seats were so uncomfortable that was all I could focus on. I literally had to sit forward so that all 3 of us could fit in row. I will try to avoid Southwest in the future for any flights over 60 minutes.

Much better than the.last. flight on SW on Thanksgiving day

Boarding was quick. The flight itself was good. However, no charging ports for cell phones. Also, the food provided was just a few snacks. For a 5-hr flight, I would expect at least a sandwich.

Boarding was well explained and smooth. The flight was short, so there was no time for snacks. They did offer water or juice, though.

The flight was very short, 45 mins, therefore no snacks/drinks were provided; there should be a NA option for food and entertainment survey questions. Also, there were no charging ports onboard for cell phones. My experience was overall positive.

I love the fact that Southwest airlines has a direct flight from Honolulu to Las Vegas and Las Vegas to Honolulu. The only downside was flying on Southwest is they do not provide meals even if they charged you they do not provide meals. They do provide a free snack that consists of chips pretzels cheese and a cookie. They do serve free drink and if you book the premium flight then you get your choice of an alcoholic beverage. The seats are small so if you are not traveling with three people plan on someone sitting next to you.

Flight delayed two hours , missed connection flight then connection cancelled- horrible experience with hotel

Omg the disaster at the security was on another level! “Go to this end, sorry closed now, go to that end”. Ridiculous! This took over an hour! As far as the airline was concerned although I booked nearly a year ago I couldn’t get my bag tag - stand in another 15 minute line or my seat on Hawaiian Airlines- 5 more minutes! Then my TSA status was denied. Like what the heck! Makes a person not want to travel with this amount of incompetence

The Honolulu Hub needs 2 to 3 times the amount of things to do as well as shuttles that transport to/from gates and terminals. Arriving from OCONUS locations; transferring to CONUS locations its a miserable experience. Fetching and re-checking bags, then returning to a gate across the airport take longer than any other large airport. If youre confused by what I mean, the process goes like this: Disembark plane Walk a mile to the main terminal Walk half a mile to baggage claim Wait 40 minutes for baggage Walk a mile to re-check-in baggage Wait 20 minutes for checking in those bags Fo back through the wrong TSA line because the signage is poor Almost miss the connecting flight because your gate is across the airport.

The crew were exceptionally nice and accommodating. My wife was tired after the flight from Haneda, Tokyo. They let her sleep and served her dinner later after she woke up, before we landed in PDX.

Left 60 minutes late due to “cargo loading”. ????? Both Premier club personnel and flight crew seemed to hate their jobs. No food or drinks offered in the club except for coffee and tiny bags of pretzels. What a disgrace. Snarky attitudes towards customers and not a single smile. “Aloha Spirit” is dead and gone. “Extra comfort” seats are rock hard.

Horrible food and crew. Crew were laughing and talking loud while people were trying to sleep

I liked the Starlink WiFi but didn't like how they said they were the only airline to offer a free meal and it turns out to be just a standalone sandwich and then charge for snacks to go with it. Rather have the free snacks like Southwest, but have the option to purchase a decent meal for a 5+ hour flight.

Canceled my flight within 24 hours, causing me arriving home midnight. Will never book Hawaiian airlines anymore

I always love flying Hawaii and I have nothing to add

Flying with Hawaiian Airlines is a treat! They have the best crew, food and drinks! I’ve always enjoyed flying with Hawaiian Airlines and will continue to use them!

Our flight was delayed 3x and we were unaware until 15min of arriving at the airport so had we been made aware sooner we could have enjoyed possibly another 4hrs poolside. Very frustrating. Made the next day going back to work extremely tough too.

It was ok. Jet was ok but it lacked many convinces we have experienced on other airlines such as in seat entertainment. Space seamed more compact than other airlines. They did not provide the gate to gate assistance we arranged for for our mom who needed a wheel chair.

Leaving the same day as planned would've been better

Good. Would be better if the carry on baggage was free.

Westjet has been absolutely terrible! Flights continually cancelled. Took 4 days to get home. Would have been 5, but we booked last flight with another airline after our Westjet flight was cancelled. Even pilot on original flight looked frustrated! Funny how they say cancelation is weather related, but they still have more than 1 other flight leaving to same destination on same day, but of course those are all full. This happened more than once on this trip. Two weather related cancelations and 1 mechanical. Not sure if the last flight even went ahead. Felt so sorry for families with kids and babies, and the older travellers. Felt like we lived out of suitcases and airports for days - SO RIDICULOUS! Next to no help from Westjet staff at airports, but it appears there is nothing they can help you with. Westjet has made it that they are unreachable when you need them! People were getting extremely frustrated, and rightfully so. Additional costs to us really added up, but Westjet literally DOESN'T CARE! Final straw was when we had to pay $1280 on a different airline (economy) trying to get home after another cancelled flight. Westjet will be refunding us a whole $140! Can't believe how this airline operates. We will never, ever use them again!

The only thing I didn’t like was how far away the gate was. I would have requested a wheelchair had I known.

Long wait to check in your bag at Honolulu Airport as no kiosks therefore no bag drop line. Confusing at gate as the desk is at entrance giving the impression you need to check in there . Waited in another lineup for no reason

Did not realize this was a super budget airline - we even had to pay for a carry on!

The on time performance and the ease of boarding are great. The crew were cordial. During landing the pilot made a hard landing with some swerve that was a bit rough but other than that everything else is as smooth as it can be.

I liked when we actually were allowed to get on the airplane back to Edmonton… What could’ve been better well, not having our flight be delayed five hours could’ve been better… And then canceling our flight from Edmonton to Toronto, and then rescheduling us to fly from Honolulu to Edmonton -Edmonton to Vancouver, and then Vancouver to Toronto with a 12 hour layover in Edmonton pretty much was hell… Total travel time to get home 38 hours that’s really what could’ve been better. The two gate attendants for WestJet in Honolulu told us to come back to the gate to try to make other arrangements because they had to board the Calgary flight 1st and they didn’t have time to talk to me but by the time I came back when they told us to they said you should’ve come earlier to make these arrangements everyone else already changed their flights… We found out later that 30 people did not get on the 2:30 AM Edmonton flight. They ended up getting on the midnight flight to Calgary and making other arrangements to Toronto and so forth which we could’ve taken advantage of that if they had allowed us to when I initially had went up and approached the two gate attendance one of their names was Denise. One of the kindest WestJet employee was the one who received us in Edmonton, who felt so bad about the entire situation she got us for more meal vouchers and flew us first class from Vancouver to Toronto. In Honolulu they had given us two vouchers to use for dinner and they weren’t valid outside of Canada so we had purchased a meal and they were completely useless… But nowhere did it say that they could only be used in Canada So when we received more food vouchers in Edmonton, all of them did end up working in Canada, but it was just so convoluted. Overall, we have traveled to other countries even going as far as Africa… and that experience was far easier than flying to Hawaii from Canada I cannot believe any of this happened and how inconvenient it was We arrived, exhausted after 38 hours of travel, and could not even go to work on Monday. I look forward to hearing from KAYAK or from WestJet for some sort of compensation over the situation.

The most uncomfortable flight I’ve ever been on. I’m only 5,4” and barely had enough room to exist, couldn’t even fully relax my shoulders. Not sure why they bother with snacks. Half a coke and a single cookie?? Wow. Purchasable food looked gross too. Remember when airlines used to treat you like a human being?

Flight cancellations, delays, mass confusion and disorganization! That’s Air Canada for you, nothing new. I would have chosen a different airline if it were an option, and Air Canada continues to prove they don’t care about their customers.

The check in and boarding was handled well. The crew were pleasant. Our seats did not recline which we didn't realize so impossible to sleep on the night flight. There was no complimentary food offered on our 6 hour flight from Honolulu to Vancouver except garlic pretzels and a cookie! We were expecting at least one meal which was very disappointing.

2 weeks before the flight we have got a pilot strike notice. Luckily it didn’t happen but we had to buy a travel insurance. It was wasted.

No food offered. Parents with babies placed in the middle of the plane. Next time, place parents with babies in the corners of the plane to ensure comfort for others who don’t have babies.

I didn't realise we wouldn't get food. Not that I was particularly hungry and it was a night flight, but it wasn't clear that wasn't included. I've never had an international flight without food. Air New Zealand provided food for a similar length of night flight but not Air Canada. The Boeing 737 isn't ideal for 6 hours. It felt more cramped than a larger jet. Lots of films and entertainment but nothing worth watching. Air Canada has an annoying habit of putting just two episodes of a series on the entertainment system which means you are left hanging. The crew didn't seem to do much. They didn't clear up empty drinks for hours.

This was supposed a 10 hours and 15 minutes flight, however it turned out to be a 17 long hours journey. This kind of delay is unacceptable. Wasting so many our precious time, especially as a senior with some health issues like me any delay is a huge torture for me. A proper compensation is much appreciated. Thank you for listening.

Boarding was crazy since they started from the front of the plane. Lots of stops and waits while these people got settled. Please ask them to board from the back. Crew was good. Comfort was good.

Flights were cancelled last minute. Thrown in all middle seats after reserving $700 worth of assigned seating. Lost half a day in London due to cancellations. I’ll never fly this airline again

The air temperature could've been better. It was really hot the whole flight. No free snacks or food offered for a 6.5 hr flight. Drinks were only offered once.