Great service and comfort level. You can have more of vegetarian food options.
It’s great, long flight and arrive safe at destination
Everything was excellent as I expected. They also had a very caring crew. I had a headache and asked a Tylenol. The crew members kept checking with me how I was doing.
I can't believe they put my wife and I in the two middle seats! It is a very long flight and we had single flyers on either side of us blocking the way to the bathroom! There's no reason to not give one of us the isle seat so we could have managed bathroom needs and snacks with convenience. So I think very poorly of Korean air to put us both in the middle, I've never had that happen before and will probably avoid this airline in the future because of this. We tried to have them change it but they didn't so you pretty much lost a customer because of it.
There could have been better spacing of the passengers, it was crowded in some parts of the plane then other while rows were empty
Plane took off on time and I had the whole row to myself!
One of the flight attendants stepped on my foot. I was on the aisle seat. A lady inside needed to get out. So Instood. Just then, a flight attentendant came wuicklybtheoughbthe aisle and stepprd on my sock covered toes. I let out a small sound. She stopped momentarily, but didn’t ask how I was just took off of the aisle. Never came back to see how I was. Fortunately, I was not really hurt other than a slight soreness in my toes. But I found that to be very negligent.
This flight was a superior flight in all regards. Extremely pleasant experience.
Korean Air is unlike any other major airline I have flown with. The grace and respect that the staff has from check in to de-boarding is unmatched. The flight attendants this time were especially wonderful to my five little children. They helped us rearrange to more suitable seating, brought our children’s meals, and patiently waited for them in the aisles when they had to use the bathroom. We felt so welcome and comfortable. I really appreciate the meal voucher when our flight was delayed. I am grateful to have had such an stress-free experience.
It's good overall. Flight was packed. Inflight entertainment choices were lacking.
The lead flight attendent was outstanding. We were delayed waiting for a connection and she kept us up-to-date with a great sense of humor. She also made sure a passenger in the back of the plane was sble to get out first to make a connection. She needs to be recognized by your company! She is awesome!
My seat was taken by other passenger, flight délayes caused me problem was not making my connection from Vancouver to Montreal Because of that had change for next Day to be able to arrive at reasonable hours and mist my work day and Lansing was staffer then usual
Extremely disappointing. My original Denver–Vancouver–Bangkok itinerary was cancelled due to a crewing issue. I was not proactively supported and had to drive back home after already reaching the airport. Communication was poor throughout, and attempts to contact customer service resulted in being on hold for nearly three hours without reaching anyone. Instead of being rebooked on the same direct routing the following day, I was rerouted onto a much longer itinerary via multiple cities and airlines, which resulted in arriving approximately 30 hours later than scheduled. At Denver airport, there was no visible Air Canada representative available to properly assist. Ground staff offered no real support beyond directing passengers to a phone number. There was no clear communication, no ownership, and no meaningful customer care during a major disruption. The final journey involved three flights instead of the original two, significantly increasing travel time and stress. Overall, the handling of the cancellation and lack of customer support was unacceptable. What could have been better? Clear communication during the cancellation Accessible customer service (phone support that actually answers) Proper in-person assistance at the airport Rebooking onto a comparable routing rather than a significantly longer one
Really had a bad experience with air Canada. My flight cancelled one day before my trip. When I reached at airport before 1:30 hours before the departure time. They said boarding was already closed. I called the customer support and emailed them they didn’t respond me even once. I had to buy another ticket on the spot.
My flightbwas delayed three times consequently I had no other choice then to take a 19 hour flight to Toronot and slept on a bench in Toronto airport before I could get on my 5 hour flight to Mexico City I got food vouchers in Toronto but they were not honored then my luggage was lost My trip was a terrible experience
Honestly the flight itself was okay, but the food and drink was so subpar it made me not want to fly with Air Canada again!
on the longer legs, maybe a little healthy snack instead of a Celebration cookie. A second coffee would be nice. Air Canada = Second Cup. My father-in-law, Gordon White (CALPA #4) was a captain with Air Canada from age 18 to 58 on all the biggest planes. He bragged about extra treats they gave out.
Our aircraft arrived late into Tokyo from Vancouver, so departure was delayed slightly for cabin cleaning and preparation. After boarding the full flight, we experienced an additional delay due to de-icing, which was an unexpected but necessary step. The pilot advised that the first two hours would likely include light to moderate turbulence, which proved accurate. As a result, cabin service was understandably delayed. This isn’t a complaint — simply a summary of the circumstances. Once we passed through the rough patch, the remainder of the flight was smooth, our pre ordered vegan meals were good and we arrived in YVR close to the expected time. Kudos to the crew for working professionally and diligently throughout the situation. Will fly again long haul with Air Canada.
there was no food or entertainment on that short 1.5 hour flight unless you mean the cookie and the overhead announcements... Those Q-400's are the workhorse of the rugged coast and mountains for sure.
Delayed on tarmac and missed next Air Canada flight by few minutes. Theh should have waited for me.
Amazing experience, tonnes of leg room, great crew and smooth flight. Especially for this price for business class.
Great Value with Tway Airlines I highly recommend flying with Tway Airlines—especially if you're looking for a budget-friendly option. While the lowest fare comes with limited luggage allowance, it suited me perfectly since I was traveling light. Check-in and boarding were impressively fast and hassle-free. The ground staff and cabin crew were exceptionally polite and courteous throughout the journey. Although the aircraft was an older model and lacked inflight entertainment, this was a minor trade-off considering the ticket cost was nearly 70% lower than typical fares on the ICN–FRA route. If you're focused on value and efficiency over luxury, Tway delivers a smooth and pleasant experience.
I liked cleanliness, comfort, kind staff. I thought communication about meals could be better. We did not know how we were supposed to ensure we had food and drinks in our booking
ok flight, but charged for everything. water, food, baggage. no free water available, I had to plead to give me water to take medicine.
Need to consider about zero entertainment services and lack of flight information!
I can't board the 2nd flight due to the last 1st flight. In the 1st flight check-in, I can't board due to the stupid problem of K-ETA visa. The booking system and the flight company should inform the customer a few days earlier. This is the worse experience in my life. I won't use KAYAK and the airline anymore. My friends were also surprised about this stupid situation. I won't use KAYAK and T'way anymore.
I can't board the flight due to the K-ETA problem. You should inform the customer clearly a few days before the flight. I can't cancel/change the flight now. This is the worst experience in my life. I also never hear about this kind of bad experience. I won't use the booking system and the flight company anymore.
