Pros: "The crew was amazing. The seats were good. I was pleasantly surprised to have a full meal on a two hour flight."
Cons: "Would have loved more current US tv shows to choose from."
Cons: "Taking care more about suitcases customers"
Pros: "Good selection of entertainment"
Cons: "The food"
Pros: "Everything was good, excellent. No complaint at all!"
Cons: "Perfect no further better service, I suppose."
Pros: "Crew amazing, very polite and helpful."
Cons: "Was great, I slept most the way"
Pros: "Very comfortable seats. Ability to pre-order meals to meet dietary restrictions."
Cons: "Another protein choice to go with fruit tray. More offers of water and other drinks throughout the flight."
Pros: "Everything, from boarding to departure, the service is excellent! The staff was attentive and very welcoming. Spending a few hours reminded me why I fell in love with SK in the first place."
Cons: "Food selection was ehhh. Selection and quality of food flying into SK was a lot better."
Pros: "Excellent service and probably the most efficient boarding process I’ve ever been a part of. Food service went by without a hitch, and the stewardesses knew English very well so we felt comfortable and welcomed. I also really liked being able to get terminal/travel information from the infotainment system. Being that I’ve never been to ICN or NRT before, having access to terminal maps and basic instructions on how to find connecting flights and baggage claim areas was probably one of the most helpful features of the flight!"
Cons: "I am 5’11” and found my seat somewhat uncomfortable. It didn’t detract from being able to sleep at all, but it did seem like the seats on this airline might be at its most comfortable with shorter passengers."
Pros: "The airline accommodated by request for special meal with a very good seafood meal at each serving."
Cons: "Touchscreen did not work on the entertainment; everything had to be controlled from the remote control."
Pros: "Staff was very hepful and attentive. Nice people working"
Cons: "Ordered vegetarian oriental and they brought me appetizer of shrimp Flight attendant didn’t understand that shrimp is not vegetarian"
Pros: "Crew service"
Cons: "Food quality was ok."
Pros: "Excellent service and delicious food and clean."
Cons: "No wifi on board. Not many movies."
Pros: "Oh this was such a great flight... service was perfect!"
Pros: "Great Service, friendly staff, clean planes."
Cons: "Larger seats"
Pros: "Once we were on board. the service was good"
Cons: "The flight was delayed 24hrs which is not the fault of Korean airlines however Boarding was so disorgainsed with no information on the process, almost no priority boarding. We were told that people with boarding passes of the original flight date had to wait for more recent passes. This led many to think that they would be kicked off the flight after waiting 24hrs. Once we did finally board we found that they had made a mistake and had to deboard a passenger resulting in an extra hour delay"
Pros: "The blankets are nice and soft. Crew is really friendly and accommodating."
Cons: "Our flight to Chicago was delayed 10 hours out of Korea. The airport ran out of food. The natives we're restless. What was worse was the lack of communication from the airline. If they just would have told us what was going on, we all would have been more assured."
Pros: "Terrible waiting without food and drink even you have Money to buy. You could Not buy any which call meal or water easy. We had delayed 3 times without helping from Korea air."
Pros: "Good food"
Cons: "Flight was about 13 hours long ☹ but that how it's"
Pros: "The new plane was amazing on my way back from Singapore to Chicago. The staff is extremely courteous. The food was good which included some traditional Korean food options and some western cuisine."
Cons: "On my way from Chicago to Singapore, they had an old plane and the business class was mediocre at best. The seats were uncomfortable. They were stacked side by side and did not have a "personal pod" formation which in my honest opinion is quite a waste of thousands of dollars you paid to travel. Additionally, the entertainment was just okay. There were not too many great options of movies and for the old plane, the screens were really bad."
Pros: "Friendly staff, good food, comfortable length seats. Deplanijng and boarding was fast."
Pros: "The food choices, included Korean dishes. The disposal slippers are great when taking shoes off. The air hostesses were friendly and helpful. Good leg room"
Cons: "There was no priority boarding for family with young children, and the boarding sequence was not accordingly to rows, so the boarding process was a bit disorganized. Not enough snacks. Soda was poured out in cups rather than giving the passengers the whole can of soda. Movie selections were not that great, many good current movies were not available. Was disappointed that it was the same set of movie choices as the previous flight. The toilets really needed attention, it was quite dirty and it smelled. Seat does not have enough lower back support, was literally having to sit on my pillow and blanket due to lower back pain. The temperature was not cool enough and it felt warm."
Pros: "Overnight flight to San Francisco, the crew is stellar. They are calm and friendly and speak English well. I liked the food options, I would recommend sticking with the American choices if you're not used to Korean food. The dinner was actually pretty good. Entertainment options are plenty, I watched 3 movies and a documentary. The flight maps and outside cameras are great, and it showed that the pilots were constantly trying to find smooth air while the first portion of the flight was bumpy. They found it and the rest of the flight was fairly smooth."
Cons: "Aside from the turbulence, which is no fault to the airline, the only other issue was a smelly bathroom in the back that spread out a few rows. I wasn't sitting back there but I would have liked a freshener if I was in those back rows."
Pros: "The staff was friendly and helpful"
Cons: "There wasnt anything that i didnt like"
Pros: "Food and assistance"
Pros: "Service was not bad, was clean and polite crew."
Cons: "My ticket did not have the boarding gate number and information send me to the wrong gate and I missed my flight, I had to wait for another 10 hours for the next flight and I was told that I must pay $120, after long negociation, staff waived the fees but I had to wait for more than 10 hours at airport and missing my flight and everything connected to it."
Pros: "Food was ok, pretty clean, nothing special like I remembered"
Pros: "The flight was only 1.5 hours and they still managed to feed us a full meal!"
Pros: "-KE accommodated an unexpected date change very professionally -plane was clean and crew courteous"
Cons: "- food portions were very small -no between meal snacks -economy seat pitch was decent, but seats were hard -music selection was poor/unimaginative"
Pros: "They were helpful in getting us on and off the plane. My daughter spilled a drink and they quickly gave me napkins and wet towels to clean up. Also, the plane had great leg room!"
Cons: "Although I had already checked in on line and had a boarding pass, I stood in line for ninety minutes at Incheon just to self-drop a bag. That's just not acceptable. I'd avoid Incheon and Korea Air for future flights for this reason."
Pros: "Good service. All attendants and crews were nice and friendly."
Cons: "The leg rooms and too small seat when compared with the picture online. The entertainment didn't have many choices."
Cons: "too little leg room."
Pros: "Fast I like it this way.."
Cons: "Time keep changing is what I don't like."
Pros: "Staff great"
Cons: "Food selection"
Cons: "I bought my ticket last minute not realizing that my lay over in Korea was 12 hours I arrived in Korea at 5:30 am, stayed at the airport , slept , walked, ate, sleep patiently waited for my 1930 boarding I finally boarded and was told in their broken English that I am going to be inspected I was thoroughly searched, my pursed was inspected, my body was inspected ,the asked me to open both of my hands and they run a white strips into my palm( I'm a nurse ) and the first thing that entered my mind was they were checking me for drug screen I am very bothered with what happened , Korean airlines makes their passenger have a long lay over and at the end will be thoroughly searched because she stayed in the airport too long How is Korean airlines going to support this insult!!! Anyone tell ne"
Pros: "The staff members were really nice and it was an enjoyable flight."
Cons: "The food. The noodles were over cooked, but the rest of the meal was good."
Pros: "There was plenty of room with empty seats."
Cons: "The breakfast food was not good. Some of the staff couldn't speak English."
Pros: "Flight was on time , passengers were updated on the status of flght."
Cons: "Nothing everything is well."
Cons: "We are delayed for 2 hours"
Pros: "The boarding went smoothly considering the number of people on board. It took a while to take off and to land, but that's because the airports are busy. The crew was incredibly well dressed in professional attire. The accommodations were amazing - the flight came with the standard pillow/blanket combo, disposable slippers, headphones, a toothbrush, two meals, a snack, drinks, and the attendants dimmed the lights whenever they weren't serving - all free. The entertainment was amazing - I watched four Hollywood movies that I had been wanting to watch, and that was one section of the movies. There were also TV series and music available, both in English and Korean."
Cons: "It was difficult to get the crew's attention, especially from the center seat while speaking English. One of the meals gave me terrible gas, which was uncomfortable for me and my seat mates."
Pros: "perfect service"
Pros: "Fairly smooth boarding, no problems with luggage."
Cons: "Uncomfortable seating in economy, difficult to make it through aisles due to narrow width. Back ache on this long flight. Bathrooms don't seem to be enough for number of people on this flight. Arrival time is a bit late. Very bumpy flight at 10K."
Pros: "Friendly crew members, great food, and lots of entertainment choices"
Pros: "Stewerdesses were great"
Pros: "Cleanliness of the restroom and hospitality"
Pros: "Food was great! Staff was courteous. Flight was on time:)"
Pros: "A stewardess accidentally spilled some orange juice on me when serving shortly after takeoff from Incheon, and was extremely apologetic; I have suffered much worse in my fairly long life, I have made much worse mistakes,and it did not bother me at all; I declined the offer of cleaning costs, but the senior stewardess unexpectedly handed me an envelope while I was debarking in Seattle; I discovered it contained cash for the cleaning, an unexpected surprise. The crew overall was courteous, friendly but businesslike, and obviously knew it was their job to make the passengers comfortable and happy -- they did a very professional job of doing so. Three cheers for KAL"
Cons: "The entertainment system is not very important to me. However, it was extremely difficult for me to operate, even to reach the flight progress screen; its primary language of course is Korean, which I do not read or speak, and the required navigation sequences did not appear to me to be logical, Fortunately for me, I am not a TV person and generally read while awake on the flight."
Pros: "Got a free upgrade to business class, lovey airline."
Pros: "Very frustrated experience. Air China, air Canada, budget air, all push responsibilities away. Budget air got my name wrong, too, which would have caused me to not be able to get on the original flight from China anyways."
Cons: "Still I have not been able to get someone to fix my problem for me although I was promised that I could postpone my return flight by one day because of the delay at Victoria airport. Ended up having to buy a return ticket by myself."
Cons: "same as the previous ones"
Pros: "The flight arrive on time. The airline did all they could to accommodate late passengers and even held back about 10 minutes because of the long lines at customs. Despite holding back they still manage to get us to our destination on time."
Cons: "The entertainment was lacking severely however since this was a Sunday morning 7 AM departure most everyone on the plane slept so it was not an issue."
Pros: "Crew member helped me get extra space for injured leg by having a passenger next to me find a new seat."
Pros: "Cheap price."
Cons: "The food was not great. No USB charger. The other passengers were noisy."
Cons: "Flight was 4 hours delayed with no explanation or access to WiFi given."
Pros: "Amazing crew, very polite and helpful Excellent take off and landed super smooth - koodoos to the cockpit team The seats on the aircraft from Beijing to Vancouver was much more comfortable that the aircraft before ( Vancouver to Ho Chi Minh ) but I think that it’s because it is a newer aircraft"
Cons: "The food quality was very poor and portion too small. This could utilize some improvements"
Cons: "User totally different airline than air China The seats are far too small for Western people"
Pros: "Seat very comfortable"
Cons: "Need better food quality and choices."
Pros: "Not a lot."
Cons: "Food was bland & dull... the same at every meal. Crew did not seem to understand the difference between chicken & duck. EG; "It's chicken & rice"... if it's chicken, why does your colleague say duck? Seats are cramped. No control of your personal environmental comfort - no overhead air nozzle. Crew slow to respond to seat call for assistance."
Pros: "the timliness the processing at beijing the helpful checkin people at the akl airport. The baggage delivered promptly and without breakage. The crew worked hard to ensure"
Cons: "the shops at air port are expensive the toilet sinks were slopping and did not drain well the airline apologizing for the lack of food choice before each service pl advise airline to ask for choice at the check-in or at least make a note of the preference through email, makes life easier for them and the passengers. announcements were in chinese and the english ones were not very clear . it would be good if the announcements also came up on the seat screens CLEANLINESS WAS AN ISSUE with the overhead lockers not clean to the pull up table and magazine spaces not clean"
Cons: "The same thing as above"
Pros: "the flight is delate"
Cons: "arrived in Beijing and flight was delayed - unknown departure time. no English information available. waited 2 hours to get info"
Pros: "Air China does have excellent economy class prices on trans-Pacific flights. The planes themselves are not bad, and the flight attendants have been good. Overall it could be worse."
Cons: "Both their website and their check-in staff (at Beijing airport especially) can be terrible and frustrating. it is even difficult to manage flights that you book directly on their own website. The check-in staff are grumpy at best. Catering is as bad as it gets. The airline food is a throwback to the 1970s. Drink selection is poor--no fizzy water/soda water/seltzer. Only regular water, coke and sprite, and no spirits at all. Very bad wine and beer with only one choice for each: Great Wall wine, which is sweet and gross, and warm slimy swill beer. The airline could do better by upgrading the website system and having better staff training for customer service."
Pros: "The crew was nice. I liked getting a bottle of water to drink."
Cons: "Everything was fine."
Pros: "Ran on time"
Cons: "Food and drink options are limited"
Pros: "A bit of the food"
Cons: "No valid explanation for the 2 hours delayed of the flight from montreal and upon arrival in Beijging there is a lot of miscommunication about what passengers have to do. Everybody does'nt know what to do. No one can exactly give us the way and right thing to do. No anwers to our questions. We were hungry and no way of getting in touch with our family members because airport wifi does'nt work for us. We were ask to go here and there without explanation and the hotel given does'nt deserve to.be even a 1star..a better than nothing hotel. Tired, hungry and very exhausted . No words can describe our frustrations. We deserve a refund if not at least a compensation for that very bad service experienced on that flight of Air China 880."
Pros: "On time and great service. Comfortable (with a neck pillow), and good entertainment with recent movies."
Cons: "No charging ports on plane and no vegetarian options for meals."
Pros: "Courteous service, clean cabin"
Cons: "Food was ok...very bland and rather tasteless"
Pros: "Vert spacious and comfortable. Kind staff made me feel comfortable throughout the 10hr flight."
Pros: "Pleasant flight"
Pros: "Honestly nothing."
Cons: "I asked a crew for analgesic and they can't even understand my simple English. And there's time a will ask for water lucky enough if they remember mostly they forget it. The worst part is the food. I dont know if they have a poor choice of food to serve or they just really serve cheap food. Nothing good honestly speaking."
Pros: "Flight attendants are friendly and accommodating. Willing to meet all my reasonable needs. Meals are Ok."
Cons: "Seats are a little small considering my body size."
Cons: "My bags were lost!"
Cons: "Flight was delayed overnight 6 hours, no communication whatsoever. No attempt to help make connection or apologize.. Service is mediocre at best. Seats are tiny, little to no leg room."
Pros: "Nothing..missed both connections, air china staff were not anywhere in beijing..i was told counter was closed at 10pm and to call a lical reservation number to reschedule my flight for the next day? Seriously..i paid 5k for this ticket..my bags were checked in to my final destination but at the third destination i was told there was no transfer service ( at guangzhou) snd that i needed to claim it and check it back in even though i cleared immigration at beijing..no one speaks english and will send you in circles around beijing airport..bad bad bad"
Cons: "See above"
Cons: "The flight arrived late and i barely made my connection."
Pros: "That Thai Air let us use their business lounge since we arrived 9 hours before leaving.We were bus class with them"
Cons: "Cannot check your bags when in transit and go to your business lounge."
Pros: "Food, blanket, movies on board"
Cons: "The layover was too short and I had to run to my transfer. I wish crew would have let people with short layovers off first"
Pros: "There was a lot of food"
Cons: "There were no vegetarian options"
Pros: "Dude at counter who had to change our seats as we were flying with an infant was great. Other people who were assisting us didn't know how to fix the issue but he did. Then when we boarded, he made sure we went first as we had all that baby stuff you have to carry!"
Cons: "I have flown Air China 6 times and every time we leave late. One time it caused me to miss a connecting flight and I was stuck in LA for two days. Food is not good. Buy snacks before you board. Movies/entertainment is poor. Nothing to watch for 15 hours."
Pros: "I didn't like it , nothing to tell"
Cons: "12 hours delay at departure, service very bad, overall very shity plane, thats,why ticket so cheap"
Cons: "Every single flight was delayed. 15 hour trip turned into a 40 hour one. Notice of flight rescheduling was given on the day of the flight. They did not give us a hotel room during a 12 hour wait caused by a misconnect due to their delays"
Cons: "Gate crew did not provide any information about delayed departure times. We were told the plane would depart at 20:10 and ended up departing at 22:35. This was already several hours behind the originally scheduled departure time of 15:25."
Cons: "I've flown over seas several times before. Typically, in my experience, the oversea carriers provide an extra bit of leg room for the long distance travel. Air China apparently doesn't feel the need though. My legs were crammed up in the seats and I felt like I was on an 11 hour budget airliner flight. I checked in for my flight as early as possible, but was told there were not emergency exit rows available. Upon entering the plane, I saw the emergency exit row was filled with elderly people who's feet barely touched the floor. In the case of an emergency, it is supposed to be the responsibility of those in the exit row to assist passengers off the plane. I'm young, able bodied, 6'6" and willing to help, but I was denied an exit row seat? Instead my legs have to spill out into the aisle? It wasn't easy for the flight attendants either, because their service carts kept hitting my legs. I didn't mean to make their job harder, but my legs couldn't physically fit in the seat I was given."
Cons: "Service is very bad and lot of delay."
Pros: "Food was okay"
Cons: "Seats are uncomfortable, the entertainment screen is very laggy and unresponsive. The options were VERY poor and very few."
Cons: "Couldn't check-in online from Beijing. Food is barely edible. Airline stewardess were not the friendliest people. Seats were lumpy. Bathroom faucet was corroded."
Pros: "everything was better"
Pros: "I like food ,drinks,and staff"
Cons: "What i didnt like was our baggage left with no keys, they all broke both keys we put in our check in baggage,just make us so dissapointing!!!"
Pros: "Rude crew. Have had better food on other airlines. Wasn't allowed to listen to music on my iPod at any point during the 9 plus hour flight. Flight was late leaving Beijing, just as it was when i was there 12 days before waiting for another flight one of their flights to Manila and missed my connection flight in Vancouver because of it. Couldn't wait to land and get off the plane."
Cons: "Airline didn't make an effort to hold the connecting flight. Also tried to book passengers two to a room for the 24 hour delay. Delay did not come through on vayama/kayak systems so when I called vayama they couldn't help because they thought the flight had departed on time."
Pros: "It was okay. The crew was fine, food was okay,"
Cons: "Comfort. Maybe because im a lil bit large, should be more choices on entertainment"
Pros: "Food is good. Crew is good. The free transit hotel saves a lot of trouble."
Pros: "The crew were really nice and pleasant Leg space was a better than Mumbai to Beijing"
Cons: "The Air -china crew English need to be improved The non-veg food was a little mediocre"
Cons: "The staff were rude and over all air china is quite disorganized. Their website barely works and it was impossible to get any real answers out of the agents on the phone. I tried to request a celiac or gluten free meal and it took 3 phone calls to get an agent who was aware there were even choices. Also, as I'm aware I'm flying in another country I would have like to see more English speaking competence amongst staff flying an international flight from Asia to Canada and back. The staff were not helpful. Like drones with no time for you. This to me is not service. And an airline is providing a service."
Pros: "Reasonable food. Old chairs but OK."
Cons: "Crazy rules - can't use phones in airplane mode to read books? So so food. Terrible entertainment."
Pros: "Great comfortable flight. Good service and food"
Cons: "Going down the stairs from the plane to the tarmac."