Daily cleaning, installation of cabin HEPA filters on flights from Shenzhen to Quebec
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Scores according to KAYAK customer reviews
Pros: "We did not make it to this flight since it was cancelled"
Cons: "We were rebooked on a flight with a short connection to London and they bumped us off that flight claiming that they could not get our bags in on time. Very poor customer service."
Cons: "See above."
Pros: "The bad stuff overshadowed the good stuff. Bad experience."
Cons: "We took off late and never made up for the time lost which resulted in me missing my connection in Denver. Had to be rerouted to Toronto that night and spent night in hotel. Next day, we took off late and that resulted in me missing my connection in Denver... It took me two days instead of one to travel to my last destination. Not happy with Air Canada, three out four flights took off late. I also almost missed my flight in Montreal to go to Paris if it was not for the friendly and helpful Canadian Customs people."
Pros: "On time and efficient"
Cons: "To pay American dollars for baggage on AC coming back to CANADA or to pay AT ALL for a bag"
Cons: "Most uncomfortable seating that one can have. I will never fly rouge again."
Cons: "Unhelpful crew,dreadful status updates about our delay, not enough food on board for everybody"
Pros: "Smooth flight and we arrived ahead of schedule"
Cons: "I as first time travel from US to Canada no information given on flight regarding how to get to connections and customs. Unaware of requirements to claim luggage after customs and before security We were surprised at the lack of any offer of snacks on a five hour flight"
Cons: "movie selection is poor and using your own device isnt that enjoyable. Girl at counter was demeaning."
Cons: "That was a first time i saw a paid entertainment system. That was a long-haul (9 hrs) flight. Either you pay and have an iPad with movies, music etc. or nothing. Very interesting."
Cons: "Food and no tv on the seat didn't want to look own the whole time"
Pros: "When I had to reschedule they were very nice about making sure that I had the information I needed and they gave me great seats on the way to London."
Cons: "My flight was Delayed and I had to reschedule that was unfortunate."
Pros: "The crew was amazing"
Pros: "Crew was nice though not very professional."
Cons: "Airplane quality Seat dimensions Food quality Allowing passengers to sit where they pleased Pay for food- embarrassing"
Cons: "Always delayed."
Pros: "Good selection of TV and film's"
Pros: "The crew was very friendly."
Cons: "The plane boarded early and the food was not good. The pasta was over cooked and essentially a mash."
Pros: "Despite weather travel delayed I was taken care of very well. Comfortable seats. More leg room. Friendly, calm crew."
Cons: "We were not given the option to change our flight out from Chicago when we knew we wouldn't make the connection in Montreal due to weather."
Cons: "Not offered earphones"
Pros: "Nice, polite and helpful bilingual crew. Apologetically when trouble started and we had to do two unscheduled stops in Calgary. THe second crew was also very nice but not very bilingual."
Cons: "The fact that we were over 6 hours late, and even with my old age, I went 24 hours without sleep. I missed my ride to the apartment where I was supposed to stay and had to rent a room at an hotel nearby, adding to the costs of the flight."
Pros: "i didn't like anything about this flight"
Cons: "The flight was over an hour delayed and everything else since boarding was a mess. It was hard for the fly hostess to keep her calm and we knew she was stressed, as much as many passengers who lost their connection or who had really tied ones. I noticed also that it wasn't the only flight delayed so I am not sure if this is usual with Air Canada."
Pros: "Food and comfort were okay."
Cons: "My first plane sat on the Tarmac for 45 min, thus I missed my flight to"
Pros: "Crew were very nice and efficient."
Cons: "Flight was delayed so badly that I missed my connection to Paris and arrived a day late, which was NOT nice."
Pros: "People were helpful & friendly"
Cons: "Timing between flights was not enough to make connection. Had to take next available flight."
Pros: "Aircrafts decent legroom, flight on time"
Cons: "Worst flight ever. Had a technical difficulties 3 times in a row. Had to be cancelled and put on the next day and again same thing over and over. So missed all my connections. Cut short my vacation. Will never flight air Canada again."
Cons: "The waiting room in Boston was awful and behind security, hot, small crowded. Delayed"
Pros: "Flight crew was friendly."
Cons: "Horrible smelly crampy cloth seats, awful food, they don't offer complementary wine and beer for international flights like other carriers, no tvs in the headrest. The flight crew works slower then I have ever observed in my over 200 flights. Took them 1hr 40min to serve what they called "dinner", Delta and others knocks it out in 30!!! And don't get thirsty, You'll die of dehydration before you get a drop of water. They treat ice like its gold. 2 cubes for each drink. If u ask for more u get one more cube. Lol. It was just a horrible experience! I will never fly Air Canada again."
Pros: "I liked the comfort and the service"
Cons: "the long delay in Montreal"
Pros: "Check in and boarding process ok."
Cons: "Had to buy meal on the SFO-Montreal leg, which was at the snack/wrap level. Constraint space seats."
Pros: "Very friendly staff."
Cons: "Left late so missed connection. Was put up in a mediocre hotel."
Cons: "Deplaning and entering the terminal was delayed substantially."
Pros: "Flight wasn't full so could spread out a bit"
Cons: "No entertainment unless you had your own device"
Pros: "Never flown "air canada", was a bit apprehensive. But I was very much happy & pleasantly surprised!"
Cons: "5 hour delay. Didn't get the correct seat."
Cons: "Long time till take off."
Pros: "Nothing. Worst airline ever. Air Canada's customer service is AWFUL."
Cons: "My sister is still stuck in Paria trying to get to Casablanca because Qir Canada changed her ticket to Royal Air Maroc in the system but failed to pay the ticket!! She's been traveling from Seattle to Casablanca for three days and she's still not here yet! And I'm going into labor very soon!!"
Pros: "Very nice people, seats large enough"
Cons: "impossible to work on my computer, plug without enough power turn off automatically"
Pros: "the crew was great, food was alright, and overall I enjoyed my flight"
Cons: "the only entertainment was able to connect to apple products or a renatble iPad. I don't have an apple product so that was a bit annoying"
Pros: "The flight was on time compared to the schedule"
Cons: "Too cold (temperature) No screen but only ipad to rent"
Pros: "Good leg room."
Pros: "The flight was comfortable. Entertainment choices were varied and generous."
Cons: "o'Hare needs an upgrade."
Cons: "Was a bit of a pain when I wanted to simply get off the plane in Geneva since it would be shorter, but then the plane was late, but that can't be helped"
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Some of the members of the crew were so nice"
Cons: "SFO to Montreal: no complimentary food; not even nuts. I was forced to check in my bag because it wouldn't fit in the tiny sizer."
Pros: "Nice crew,moving all the time, food was good."
Cons: "A little bit colder than I expected."
Pros: "Boarding early"
Cons: "Leg room was not good"
Cons: "The seat I sat in felt lumpy. Its also always so loud in the smaller planes, but I knew that."
Pros: "Great service"
Pros: "Super polite crew"
Cons: "Air China Service was horrible. I missed my flight due to an accident and when I got to the airport they were rude, and did not try to give me a solution. I had no money and I did not speak the language and the only solution they gave me was to call costumer service with the coins I have left. I will never fly with Air China again and I hope the rest of the people do the same. Horrible horrible experience."
Pros: "I found the seats to be very comfortable"
Pros: "The seating was comfortable and the boarding process was easier in Beijing than SFO."
Cons: "There was delay for my flight by 2 - 3 hours that really messed up my travel plans"
Pros: "The Air China crew was exceptional. They made sure wheelchair service was available all of the time without a hitch. They were very compassionate"
Cons: "The coach seating is very tight. I wish there was more leg room."
Cons: "thank you for all services"
Cons: "The plane was COLD. The food was absolutely disgusting! The seats are small. Lacking in the movie department. I will not use Air China again."
Cons: "nothing at all"
Pros: "Air China does have excellent economy class prices on trans-Pacific flights. The planes themselves are not bad, and the flight attendants have been good. Overall it could be worse."
Cons: "Both their website and their check-in staff (at Beijing airport especially) can be terrible and frustrating. it is even difficult to manage flights that you book directly on their own website. The check-in staff are grumpy at best. Catering is as bad as it gets. The airline food is a throwback to the 1970s. Drink selection is poor--no fizzy water/soda water/seltzer. Only regular water, coke and sprite, and no spirits at all. Very bad wine and beer with only one choice for each: Great Wall wine, which is sweet and gross, and warm slimy swill beer. The airline could do better by upgrading the website system and having better staff training for customer service."
Pros: "Relatively comfortable. Plenty of access to free drinks/refreshments including hot tea, cookies and red and white wine. Spacious clean bathrooms. Attentive staff. ON TIME departure and arrival!!!"
Cons: "My headphone arm jack didn't work. Food was not very good, but did provide vegetarian alternative."
Pros: "Kayak messages about the gate number, delay, and so on all went into my spam folder and found them later after the flight"
Pros: "I loved AirChina! We also got the 72 hour permit and wished that our layover was longer. We loved Beijing and AirChina!"
Cons: "Leaving :("
Pros: "Flight smooth, better entertainment anf food is average."
Cons: "Flight attendants cannot communicate well."
Pros: "It got me there, mostly."
Cons: "Excessive announcements, lengthy boarding and decent process, depressing mood onboard, worn seats, dated plane, bad food."
Cons: "No updates on reason for 2hr delay of flight."
Cons: "That's not the first time, last year, we got the same delay (seated in plane for nearly 2h) and this year, for no reason, we had to wait 2h, instead of boarding at 13:30 pm but 15:30. Beside the delayed waiting time, other things were good"
Cons: "No entertainment despite being a 5 hour flight. Terrible food. Airline split me and my wife's seats"
Pros: "Everything. Air China comfort and service is great. I travel a lot to China and Air China is my first choice."
Cons: "Somehow my passport number on my ticket was mismatched with another passengers. I was held at customs."
Cons: "no wifi entire flight! stuff force you to turn off device after take off, even phone in airplane mode and self entertaining and playing cards not allowed. very bad english makes comunication hard and almost impossible order food or drink... they just bring watever and arguing about results in ( sorry no engliss). film selection horrible, old movies and 90% chinese. flight attendand skipped warm food after salad. only after reminding food was given! 0 requests after take off or during food if want any drink. you need literally flag down attendant to get your drink. if ordered tea, attendant asking you milk and sugar, you respond yes, you get then only tea no sugar or milk. after that nobody comes! accent were made to chinise pasdengers, more food or snaks were given or more comfort provided."
Pros: "I assume that everything will be alright but instead of landing in San Francisco, I am still stuck in Beijing waiting for my flight."
Cons: "Well, I could take the flight because our flight was delayed. So I need to wait at the airport until tomorrow for my next flight."
Pros: "I am incredibly happy with my Air China experience. Crew worked diligently to create a good experience, and was kind when I was having difficulty communicating. The food was surprisingly fabulous! Authentic Chinese cuisine and tasty. Several passengers did not review the regulations and were pretty rude when Air China crew told them to turn off and put away cell phones. Crew handled this well."
Cons: "Bathrooms were not very clean. I didn't realize until halfway through the flight that we needed to get our own beverages and throw away our own trash (different than the other airlines)- would have appreciated this being announced. I was confused during boarding process about when to stand and when to board, but watched the people around me and figured it out. We took off late/ landed late, but I was able to make my connection in Beijing without any stress so was happy."
Pros: "The crew was pleasant and helpful, meals were adequate with drinks and snacks available between meals."
Cons: "The interior of the plane could use a facelift, the seats were well worn and stained. The movie selection was limited with more than half the choices in Chinese with subtitles too small to read on the tiny seat back screen. Also the headphone jack did not fit properly so I had to constantly hold it in place. Bathrooms were not well maintained."
Pros: "Better than the New Jersey flight to Beijing more food this time from Beijing to Houston staff was very nice and friendly"
Cons: "Seats too small me too big lol"
Pros: "Boarding process was really quick. In half an hour they boarded a complete flight."
Cons: "There was a very rude person sitting behind me. He kept hitting my seat every time I reclined it. I brought up to the flight attendant but she had no intention of getting involved or helping out."
Pros: "Plane remained aloft for duration of flight."
Cons: "No seat power but hey what can ya expect at such a low price."
Pros: "short flight and nice attendants"
Cons: "would like more leg room"
Pros: "Boarding is quite ordered, on time"
Cons: "Gateway at Beijing Int Airport designed to/ from US bound is very far at the end of every thing, and even though they are doing their jobs as what of required, flight attendants need to put more smiles and greetings to customers. Food is somewhat just ok to fill your stomach."
Pros: "I'm 6'2" and had good leg room in coach. The food was decent and the boarding process went pretty smoothly. Each seat had a power outlet below it (kinda out of sight). Overall my flight was pretty good."
Cons: "The entrainment system was a little bit older semi touch screen (no usb charger). Air china was similar to China Eastern as they demanded all cell phones stay off for the duration of the flight. No WIFi was available for purchase."
Pros: "Movies during flight. Had a smooth flight to Beijing. Pilot is very good"
Cons: "Change of gate number. A very long walk to the new gate number. Taking a crowded bus to board the plane. Seats are extremely small. My seat won't recline. Had contant back pain during the 12hr flight."
Pros: "Nice stewardesses"
Cons: "Can't use cellphone in airplane mode! Should have been warning about this. 2 hour delay with no explanation"
Pros: "Business class was nice. I only had it for one leg of about 4 legs. Food was good. Service was good. This is only if you're in business."
Cons: "Economy seats are really small. My shoulders hit the head rest. I'm not that tall, but I'm not short either. I think the seat in front of me was only about 12 inches from my face. The 6 hour ride didn't have individual monitors. Why? No mobile products can be used- not even an iPod. I can understand an hour flight- but 4+ hours? The flight from PEK to SGN was super late, and no one would give an explanation. On the long leg, the movie selection was poor. Mainly Chinese movies. Only a couple new English movies, and some older ones."
Pros: "Clean plane delay"
Pros: "The plane boarded pretty quickly."
Cons: "Asked the lady at the boarding desk about upgrading she responded in a very rude way that I couldn't upgrade now. Wanted to take a photo of the landscape on our way out and was told I couldn't use my phone at all even on airplane mode they made a huge deal about it, it had to be completely off. WE waited for 1h on the tarmac before taking off with no real info.The food is not good: just a couple piece of something in lot of sauce. A shitty piece of white bread and water melon for desert. Dry cookies for snacks in between meals. 40 min before landing they make you put your seat upright and they're firm about it just like when you're having dinner and you just want to relax and watch your movie. NO seat need to be upright. Would not take that airline company again."
Pros: "one flight the attendant thanked me for being gold The agents at red house for gold members in Shenzhen were amazingly helpful in getting me a flight in time to connect when mine was badly delayed, really helpful"
Pros: "I was extremely pleased with the flight attendants. They were excellent at all times. Very professional and friendly. I was particularly surprised at their approach to any passenger who could potentially cause problems for the flight or other passengers. I'm American and to be frank, we are total jerks in flight. You tell an American to put away their mobile device and as soon as you turn your back they're back at it. Americans in general are unreasonable people. The flight attendants' approach to solving problems before they have an opportuniy to become problems was a sight to see, friendly, non-confrontational. They brought beverages around at regular intervals which was very comforting. Also, not only were blankets and pillows at every seat before takeoff, but they were fairly decent. Very comfortable. On a US carrier you can expect to be charged extra for any little thing, and so you don't even bother to ask for it. On Air China you don't have to worry about it."
Cons: "On this flight, nothing. No complaints whatsoever."
Pros: "Entertainment options"
Cons: "Staff was grumpy and just looked like they hated their job Food was terrible All 4 flight legs were late Beijing airport feels like a luxury prison, no decent food options, no budget options for anything, only super overpriced boutiques."
Pros: "Everything worked, boarded quickly and crew served passengers efficiency. Luggage was already on the conveyor belt when I arrived."
Cons: "No individual movie screens."
Pros: "Smooth flight, good crew. Food was ok. Movie selection not great in English but what do you expect on China airline."
Cons: "Couldn't touch your phone."
Pros: "Crew members are very nice and kind"
Cons: "But it takes more just being nice to be a good service. I always flight business and occasionally first class within the Star Alliance system. I'm a Chinese and I love my people. By still keeping my Chinese citizenship after 27 years living in US may show that. But I have to say my dear Chinese crew members always miss some details on service. For instance, this time on my way back to JFK, they woke us up five hours before landing to serve us the light meal, that other Star Alliance airlines usually do around two hours ahead of landing. I took Air China four times in the past 10 months and they always did the same thing, even though I specifically requested that don't wake me up if I'm sleeping. They turned on the cabin lights and talked with passengers next to me very loud. I hope it's not the case that they serve the light meal so early in order to get their jobs done earlier ahead of landing. Other Star Alliance airlines never do this kind of thing."
Cons: "The staff were rude and over all air china is quite disorganized. Their website barely works and it was impossible to get any real answers out of the agents on the phone. I tried to request a celiac or gluten free meal and it took 3 phone calls to get an agent who was aware there were even choices. Also, as I'm aware I'm flying in another country I would have like to see more English speaking competence amongst staff flying an international flight from Asia to Canada and back. The staff were not helpful. Like drones with no time for you. This to me is not service. And an airline is providing a service."
Pros: "I liked the staff on the board."
Cons: "The aircraft looked old."
Pros: "This time Air China were pretty on time for both all the trips I took, in contrast to its constant delay in the past."
Cons: "The food was not appealing. The service of the crew is ok but not too enthusiastic or friendly"
Pros: "On time."
Cons: "Without asking or choice, I got stuck at the back of the plane, which was noisy, bumpy, & somewhat smelly."
Cons: "When I ask crew need one pillow, She told will check, and then no answer. Maybe she forgot ！"
Pros: "This crew was so much better than the crew that seved the flight from DC to Beijing on 6/14/2016."
Pros: "The staff was more pleasant than our first flight & the plane was much more new with very comfortable seats."
Cons: "Boarding is chaotic, as the boarding groups are not organized and nothing is done to prevent people from cutting in line."
Pros: "There was nothing special about the flight"
Cons: "It was late taking off from Beijing and the ground crew did not inform the passengers what was going on. The food was mediocre, there was no breakfast and the video/monitor attached to my seat did not work!!!!"
Airlines flying from Shenzhen to Quebec have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Shenzhen to Quebec
Masks required on board, masks provided on flights from Shenzhen to Quebec
Social distancing seating
Middle seats unavailable to book on flights from Shenzhen to Quebec
Testing for antibodies, testing for symptoms for flights from Shenzhen to Quebec
Waiving of change fees. Search flexible flights from Shenzhen to Quebec