We enjoyed the flight very much. The flight staff was very helpful and friendly.
Cons: "Crew miss my drink"
Cons: "Seats after 1st hr, will feel uncomfortable"
Pros: "Crew was attentive and made extra effort to meet special requests from passengers."
Pros: "Same as above on SIN-BKK"
Cons: "Next time in B787 Dreamliner"
Pros: "Kindy flight attedances,,smooth boarding,,delicious food"
Pros: "Entertainment system ok"
Cons: "Change if gate 30 minutes before departure and no info at old gate. New gate very far away, terrible for old people."
Cons: "My moslem meal selection wasn’t provided onboard"
Pros: "Well organized boarding, friendliness of staff, food service"
Cons: "Flight was delayed by about an hour."
Cons: "The toilets were a little unsanitary."
Cons: "Flight was late due to the eternal airtraffic mess at suvanabhumi whenever it rains"
Pros: "Entertainment ok but not newest, boarding smooth, food ok"
Cons: "Long waiting time for baggage, food not exceptional"
Pros: "My neighbor"
Cons: "Fight war delayed and we got a security check upon arrival"
Pros: "crew very helpful with seating service on board also good"
Cons: "head phones for entertainment very uncomfortable Food not to my taste"
Pros: "In flight entertainment systems"
Cons: "I had beef with mashed potatoes but I found the beef was quite tough."
Cons: "Seats were uncomfortable, derive very ordinary staff unhelpful seat allocation system requires improving ! Extra cost from economy was not worth it !"
Cons: "Boarding a mess, 30% boarded as "business". Food terrible. Entertainment system doesn't work on a lot of seats as plane is very old. Cabin crew not able to handle the passengers, delayed in every aspect and forget to serve passengers. Shitty flight and service."
Pros: "check-in, priority lane, BKK-SKL, boarding, crew, cabin, disembark, baggage claim to cab home"
Cons: "baby crying throughout the flight"
Cons: "I Booked a flight that stated that it only had one stop in singapore, then direct to SFO after arriving in singapore i was told that i had to go to a transfer counter, that there was a problem with my ticket. after arriving at the transfer counter they took my boarding pass for my dircet flight to SFO, & told me that i now had a stop in hong kong, that the direct flight to SFO was over booked!! this is not right i wouldn't of booked this flight if they had been truthfull about the extra stop. i will never use singapore airline or kayak again!!!"
Pros: "But I got to take Qatar airline and the service was great"
Cons: "Almost missed the flight, havent noticed the passengers in prior"
Cons: "Mediocre food, lousy entertainment system that belongs to the last decade. Singapore Airlines has not been the premium carrier it was a decade ago and is now simply a so-so airline charging exorbitant fares."
Pros: "Service is the best among the airlines I’ve ever taken"
Cons: "Never ever get free upgrade"
Pros: "Boarding ok, timely departure. Food very good for plane food."
Cons: "Announced early landing but then doing circles without any update, we ended up being 30min late. Updates would have been good."
Pros: "The flight wasn't full so we had a spare seat between us, That made economy barely tolerable."
Cons: "The seats in economy are now Way TOO SMALL! You better start calling Economy - "Stearage"! Food was not as good as on past flights with SA. Movie selection not as good as past SA flights. Earphones supplied are horrible!!!"
Cons: "Old plane. Old in flight entertainment."
Pros: "Crew is big on service and being true professionals. Always smiling and being attentive"
Cons: "AC works when wheels are up and engines kick in. So its stuffy whilst on the ground"
Pros: "Safety, Friendlyness, Seats, Entertainment"
Pros: "Very helpful and polite staff"
Cons: "Old B777-200 with small personal screen. And they don't have pillows on board."
Pros: "clean aircraft and friendly cabin crew"
Cons: "uncomfortable seats, average meals, poor infotainment selection"
Pros: "The comfortable with pillow & blanket given... Crews are friendly & approachable."
Cons: "The food is average taste... a bit salty :("
Pros: "crews are energetic and warm welcoming passengers."
Cons: "aircon temperature is too hot for seat 50H area."
Pros: "Entertainment was great"
Cons: "The food is getting worse"
Pros: "Professionalism and friendliness of crew"
Cons: "Seat not great for my length even though it was business class"
Pros: "The cabin attendants kept us well hydrated."
Cons: "The entertainment options were mediocre. Gluten-free meal may have contained traces of gluten."
Cons: "cramped seats freezing cold"
Pros: "I love flying by singapore airlines! Firstly because its direct flight from home plus service on sq is always impeccable. Plus i can easily order a singapore sling and a campari spritz, which is so nice while watching a movie :)"
Cons: "I didnt really like the food this time and entertainment on the way back was so sad! No new movies unlike on the way there :( dont really like being woken up for meals though, would be nice if they left a note to get a meal from them once ive gotten up. Coz i was trying to sleep so i dont get jetlagged back in sg. Which i did unfortunately :( not jetlag when i arrived in rome though :)"
Pros: "The SIA crew is the most gentle and careful I have ever encountered."
Cons: "The food is below average. The quantity is OK but the choices/taste in not matching the best airlines."
Pros: "Aircraft was OK."
Cons: "Cabin crew service can definitely be better. Should offer more snacks for long flights."
Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Pros: "Always great and efficient service. Comfortable despite the limitations of the plane itself (don't particularly like Airbus planes)."
Cons: "Wish the food could have been better and the choice for dessert wider."
Cons: "Delayed two and a half hours! Scheduled flight to take off at 0010hours was already a no brainer. Taking off at 0330hours is a killer!"
Pros: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Cons: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Pros: "The crew is really the only thing making the flight enjoyable."
Cons: "SQ800/805 are operated with "old" 777-200. The cabin is definitely not up to the Singapore Airlines standard. The IFE in particular is showing a very poor screen. And the food was, as frequently on SQ, below average."
Pros: "Crew were friendly and constantly moving through the cabin with drinks and snacks (outside of meal times)"
Cons: "The in-flight entertainment systems are really showing some wear & tear. The screen was blurry, the letters on the control buttons had work off and the sound quality was terrible."
Pros: "Customer service , crew was nice"
Cons: "Food was terrible out of MEL.. Didn't have any choice at all.. Tasteless , should improve"
Pros: "Service, food and staff were great."
Cons: "Aircraft was dated and in desperate need of a refurb"
Cons: "Earphones were poor and when replaced still did t work well"
Cons: "Not hung; great flight, great service"
Pros: "Boarding was handled very well. I find the crew incredible; they were very attentive and very helpful. They certainly looked after the passengers."
Cons: "They went out their way; I can't see how things could have been better."
Pros: "The crew took covid-1@ precautions seriously and made me feel protected during in flight services. They were very polite and considerate."
Cons: "I would have liked to have a weighing station for my baggage before I check in so that I could adjust my belongings to fit the 23 kg limit. Instead, I had to guess my baggage's weight because which ended up going over the limit slightly."
Pros: "Seats are spacious and comfortable. Flights were on time and arrived on time."
Cons: "Food was not too good."
Pros: "Food was good"
Cons: "Wish I could have picked my seats prior to checking in"
Cons: "Bring some salt and pepper, or only go with the Korean menu. Western fare was exceptionally bland"
Cons: "Wine was not served cold"
Pros: "It's very comfortable and the flight service is excellent."
Cons: "Offer more snacks"
Pros: "Food was okay"
Cons: "The movie selection was dated."
Pros: "(Business class) Friendly, helpful crew. Very good food and a pretty comfortable and adjustable seat that was great for two passengers travelling together."
Cons: "In flight entertainment system was a bit outdated."
Pros: "Didn’t like any part of the flight."
Cons: "The cabin was way too hot for comfort. The food wasn’t good. Little entertainment options."
Pros: "The flight got attendants were polite."
Cons: "The food was not so good as expected, to my surprise and disappointment. The seats were even narrower than my next connecting 2hr-flight from Incheon to Osaka... Also the flight attendants spoke only in Korean when walking down the aisles offering coffee, tea, etc. When I fly on other Asian airlines (Singaporean, Japan Airlines, All Nippon) everything is bilingual so it is easy to understand what is being offered or asked."
Pros: "Seats had plenty of leg room. Being 6-4, I appreciate that. Crew was friendly and professional."
Cons: "I don't are a lot for Asian food, so I always wish there was more options for meals... the movies were always running, so there was little chance of catching one from the begining."
Pros: "checking in at airport was quick and fast"
Cons: "Food quality is not good for the price of the flight ticket Food taste has gotten worse compare to before Drink selection is not enough. Movie selections were not enough and boring Sit is lacking a cushion Sit was broken and couldn’t have tilted back Ear phone outlet was broken and couldn’t get enough sounds People were changing sits or finding empty sits and self relocate their sits. Crews did not say anything. Some crew members didn’t speak enough english"
Pros: "The cew is very friendly but need to improve their English."
Cons: "Entertainment system. Food options. General service offering in business class"
Pros: "the crew was very accomodating,the food was nice,but everything is great"
Cons: "well what to say its not comfortable sitting 16 hours and last time from korea to manila my baggage was delayed so i have to wait for 24 hours to recieved it."
Pros: "Prompt efficient service."
Pros: "We liked the service and food and had plenty of space since the flight was half empty."
Cons: "Flight was 50 minutes late leaving Seattle because Asiana was waiting for a connecting flight. We still made our connection in Seoul so no problem."
Pros: "Service Friendliness Menu Seat layout"
Cons: "Shoulder harness in back hurt without matress pad. Amerucan breakfast was terrible. Beer needs to be served cold, cold, cold"
Pros: "Very friendly crew."
Cons: "Very uncomfortable seats."
Pros: "Service and food"
Cons: "Old style seating arrangement Many young kids in business?"
Pros: "Requested an aisle seat and granted upon check in. Flight crews are young, nice and friendly. Food are delicious."
Cons: "I had to pay $100 both legs of the flight for an extra bag. I could have went with another airline and payed a cheaper overall flight if i knew Asiana was going to charge me. Ive taken similar flight through Philippine air and they never charge me for 2 bags. This should be something factored in with $$ or highlighted before purchase. Instead of the airline sneaking extra fees on its customers....."
Pros: "Everything went smoothly from check in to boarding. Flight was on time. Flight Attendants were very friendly and one of the best I’ve had the pleasure of flying with. Leg room was adequate."
Cons: "Seats are not designed for comfort on long flights. Used airline pillow to provide additional cushioning."
Cons: "For whatever reason they had me go to the end of the line even though my ticket was for business class. I wasn’t upset, byt just a little confused. Other than that everyone else was pretty polite."
Pros: "Check in was quick and the personnel were extremely friendly! The flight staff was extremely friendly as well. Always smiling and did not fail to please once. I will definitely fly with AsianaAirlines again."
Pros: "I enjoyed having a larger screen for my personal in-flight entertainment. It was much better than on the 777."
Cons: "The seat was noticeably less comfortable on the A330 compared with the 777. The breakfast meal was pretty bad."
Pros: "They made sure everyone was happy with all service."
Pros: "Great entertainment options"
Cons: "Lost my bag."
Pros: "The flight from Manila to Seoul was an Airbus 330 . . . Seats were fine and service was very good from the crew."
Pros: "Nothing, very poor service"
Cons: "Food, service, delay at airport"
Pros: "The crew was very nice and attentive. Food was great."
Cons: "The restroom was dirty, nobody cleaned during the whole trip. Movie selectins are limited for a 13 hr. Flt."
Cons: "not enough water provided old outdated plane, seats not very comfortable"
Pros: "A friendly professional crew"
Cons: "Food could be better. Was comparatively less quality."
Pros: "I was the only one in my row."
Cons: "Changed flight without notifying. 27hr Stand By. 4hr layover in Korea. Stuartess had attitudes. Still have 11hr flight to LAX"
Pros: "The service and experience was excellent"
Cons: "I only wish the seats were more comfortable for such a long flight. I understand that the length of the flight cannot be changed… It is just difficult to set the entire time. I wish the premium seats cost less so that I could afford to lay down"
Pros: "The food was good and the movie selection was good."
Pros: "Great entertainment. Good selection on movies. Food is good."
Pros: "Well they upgrade us to business class and lets me tell you, if inhvar that kind of money, I would buy that business every time I travel. The best time and didn't want to get off."
Cons: "Nothing that I didn't like. Very impressed from beginning unti landed."
Pros: "Very professional and attentive staff.... Probably the best airline I have every experienced"
Pros: "Depart and return delayed for 2 hours, we missed the bus to the ski resort"
Pros: "As expected, the crews' service were good. Comfortable seats and nice meals."
Cons: "On the way back to Singapore, there was no entertainment in each seat. Didn't expect this and never experience from my previous flight with Asiana. There was the main screen in the centre but I can't choose and the lights were on all the way when I tried to sleep. Disappointed that they didn't inform in advance. People expect Asiana as same as SQ which provides full of new equipment such as personal screen on each seat."
Pros: "Plane was clean and crew was friendly."
Cons: "This was a 5 hour flight and there was no food offered. There was also no entertainment option other than music."
Pros: "Service in the flight was excellent. The seats are spacious and plenty of keg room. Staff very attentive."
Cons: "Difficulty at the check-in counter. The attendant was not familiar with processing US citizens flying from London to other countries. Given I live abroad. Required a supervisor to clarify the situation as well as additional military credentials. Additiinally difficulty with carry on luggage weight. Supervisor stepped in and addressed the issue properly thus saving me $149 for a carry on bag the attendant wanted to change me"
Pros: "It truly set apart from the other airlines I used for my 15-day trip. It was by far the best airline from top to bottom"
Pros: "Flight attendants are great. always trying to help , with a smile while doing so."
Cons: "Delay 50 minutes waiting for connection flight 2 nd time (50%) on this trip, appears that this airline is getting bigger and disregarding schedules for $$$. Also advanced on line seating is meaningless. Internet web-sight is always a problem finding the correct pages if you have a problem no local contact listings (tel. #) in major cities they have offices in. I had a Tel. # for office in BKK, used in the past , they changed the # without even leaving a message or new #. I needed to change my departure date & because I could not contact them thru web sdite or Tel. this was not possible & missed a very important meeting in N.Y."
Pros: "The staff and service were friendly and excellent. Flight was fast and efficient."
Cons: "I can’t think of anything."
Cons: "Being told to not use phones (in airplane mode) for quite some time before takeoff and touch down. Never been a concern in the past"
Cons: "Was a short flight. It was all well done."
Pros: "The price is a big factor, all the rest was very good"
Pros: "The seats were a good size and comfortable. I was surprised that with such a short flight we had drunk service and a light meal."
Cons: "Be on schedule."
Pros: "Good food, good service, comfy plane!"
Pros: "The crew was amazing. The staff at ticketing was incredible."
Cons: "The problem was with the lady at the transfer desk from international to domestic. Usually this is the simplest part of the process, but she refused to help and insisted I go through the ticketing and immigration at the main terminal, even though I often have my ticket printed there at the desk."
Pros: "Nice comfortable flight, food was good"
Cons: "Our flight from Chiang rai to Bangkok was s delayed. In Bangkok we did not get any help to find our connecting flight to Phuket. We had to run to get to the departure gate. In Phuket we were told that our luggage were in Bangkok..... ."
Pros: "The Crew was amazing, the Seat were the best Selling point for the business class"
Cons: "More leg Room, more arm rest space"
Pros: "We arrive in our destination in one piece that’s the only thing I like."
Cons: "I wish someone had told me that gate A8 was so far from A6 and closer to A1"
Cons: "BA left all the passengers stranded on the tarmac between the terminal and the plane for too long, some people looked like they were going to pass out."
Pros: "The food is great. Even for a 50 minute flight, we had a delicious noodle shrimp dish! Nice generous serving of OJ in the morning along with a large bottle of water!"
Cons: "Whoever looked after my luggage threw it so hard that it snapped the handle on the inside, so it makes it almost difficult to insert/withdraw the handle now from the bag. Very annoying!"
Pros: "Wonderful service, great food, helpful, on time! A+ airline!!"
Pros: "Spacious cabin, fed even on a short flight. Overall very impressed."
Pros: "I flew from bkk to cnx, about an hour flight, but we were still served lunch. They did not give options but still it was unexpected. The only thing was that there was no entertainment but again it didn't bother me."
Cons: "No entertainment"
Pros: "Full service (with meal) on 1 hour flight!"
Pros: "the food"
Cons: "the delays"
Pros: "It was all standard, nothing to praise this air line with"
Cons: "It was all standard, nothing to praise this air line with"
Pros: "I flew to SukhoThai Thailand And the plane was an ART 72-500/600 propeller plane, so don't expect any entertainment on board. The flight was an hour and 5 min long and if you don't like to feel turbulence this is not the type of plane you want to take but you don't have a choice since sukhothai airport is only one runway. Other than that it was a good flight."
Pros: "Cabin crew is very friendly and host."
Cons: "I checked in online and chose a seat forward possible, but at the airport I received a very back seat. Why check in online if it doesn’t work. Terrible for me because I always feel sick at the back"
Pros: "Not in the mood for this section"
Cons: "Late by around one hour on a mid day Saturday flight. Had paid full price to fly at the time period and hence even mor dissatisfied with late again service."
Pros: "I was so surprised that food was provided for a 45 min flight. The crew was quick. The flight from BKK to Siem was on time, even although there was a last minute gate change. I couldn't comment on entertainment was the flight was so short. The crew was very polite, friendly and efficient. They were as good as any business class service crew."
Cons: "Another surprise was the excess weight of my luggage. I did get the warning about 20kg limit on this flight on the itinerary, but I hadn't paid much attention to it. I travel internationally quite often and know that 40 or 50kg is the norm. I was charged $8 /kg for 24kg overweight. This end up costing twice as much as the round trip flight. Now, I have to pay similar amount on the return flight. I take photographs from the airplane and found the window to be scratched."
Pros: "My friend started to feel claustrophobic because the airplane was so stuffy and didn’t depart gate fore at l ast thirty minutes after expected departure time. We were not told til after fifteen minutes. All the while it was hot and stuffy. The landing was rocky and really quite scary"
Cons: "It was sweet that they offered a hot meal but I don’t eat chicken so I’m hoping the food was not wasted. They really should ask first, that way there is no waste. The staff were kind and friendly"
Pros: "The flight got us to our destination, with minimal fuss and no frills, which is what we paid for - so while the stars I gave aren’t amazing, it was exactly what we paid for"
Cons: "The flight did get us to the final destination, how they lost our bags and as a result we missed our shuttle to our ferry. Apparently the bags never got on the HK flight and therefore probably won’t make it to us for a day or 2. Then while we were filling in there paper work to get our bag back, we missed our already paid shuttle bus. We then had to pay for a taxi, which was 4 Times the price..."
Cons: "I missed my flight because of kayak."
Cons: "I'd heard Bangkok Airways was the best boutique airline in Asia so I was a little disappointed. There was no vegetarian food option, blink and you missed the drink service, the plane was quite old stock but comfortable enough. Boarding wad a little confusing - multiple flights called to the same gate at the same time and not particularly good signage about what do when you got there. Having said that, the staff were be mentally polite and tried to be helpful and that they attempted any kind of service on the 40min flight from Bangkok to Siem Reap was laudable. Still better than some experiences I've had on Ryanair or Eurowings in Europe."
Pros: "Easy boarding, on time, and friendly crew."
Pros: "Polite courteous staff and crew."
Cons: "Attitude of visiting tourists "Chinese and Russian" tourists need to learn why we use a Q."
Cons: "It should be connected flight but I pick my luggage and again check inn at counter"
Pros: "great airline. Used the lounge before getting on the plane, I will use Bangkok Airways whenever I can."
Cons: "I bought a ticket from kayak but the third party have canceled my ticket due some security credit card reasons, But kayak never alert me of the cancelation and in the day of the flight i paid 3times more just to buy another ticket ,"
Pros: "Comfortable space , on time, attentive crew"
Pros: "Cabin crew"
Cons: "Flight delay"
Pros: "Fantastic service, quick and friendly. Meals on each flight."
Pros: "Not much!"
Cons: "At check-in, i found out that I had to either pay 4x ticket price for my luggage or buy a completely new ticket again for 2x the original price and no credit for initial ticket. So overall, very bad experience!"
Cons: "Flavour of the meals"
Pros: "Everything about the flight and the food service"
Pros: "The Bangkok lounge, the service in flight including full breakfast on a 45 minute hop"
Pros: "almost all"
Cons: "The choice of drinks and the taste of coffee"
Pros: "On time. Very professional crew. Inexpensive. Seats in regular cabin were old but more spacious than I expected. And they served a meal on a 1-hour flight."
Cons: "There was no entertainment. Took 45 minutes for any luggage to appear at baggage claim; that was almost as long as the flight duration."
Cons: "The flight is overpriced at $300 return for 45 minute flight and was two hours late."
Pros: "Crew was friendly and we were given a full meal on a flight that was only 1 hour and 20 minutes."
Cons: "Just an older plane, otherwise no complaints."
Cons: "We were held up in bangkok many hours and it was unclear that I could have been waiting in the lounge with wifi- the staff did not communicate clearly and the postings about the delay was unclear and confusing I was frustrated and angered. Also arriving so late made the transport into krabi more expensive- I felt the airline was responsible."
Pros: "The pilot did an excellent job of landing in bad weather."
Cons: "The flight was delayed by about 4 hours with little information provided to us. The communication with passengers could be improved."
Pros: "Comfortable seats"
Cons: "Cabin was very warm for a long time. Boarding could be more organized. Food - fish for main fish and tuna salad. I like fish, but really?"
Cons: "Flight departed one hour late due to late arrival. There should have been more information updates provided to waiting passengers at the airport."
Pros: "The snacks, staffs and the seat were amazing. Garuda never fail me."
Pros: "On time smooth flight"
Pros: "Void Jancok"
Cons: "Void Jancok"
Pros: "Excellent cabin service"
Cons: "All seats need to be renewed urgently"
Pros: "It was a direct flight. The greeting crew member at boarding was nice."
Cons: "The flight was late. Food and beverage was average. Crew were unengaged. Seating was squashy and I was placed between 2 men."
Pros: "Staff very accomadating throughout the flight"
Pros: "Cabin crew services very friendly"
Cons: "Mediocre food, old movie list mostly. The biggest complain is both duiring the CGK T3 international outbound and inbound flight makes you walk the whole length of t3 from the departure gate as the plane for this international flight was parked at the most corner part of domestic terminal. No travellator, no buggy. Terrible for the elders.and bi assistance can be seen"
Cons: "Food wasnt very nice, Stringy, Dry Beef, Over cooked veges and the Yorkshire pud ( I think) ??? We did not enjoy, in fact returned most."
Pros: "On time"
Cons: "Passengers Have to walk a long way during boarding as the plane is not at the assigned intl gate but on the domestic side. Food is bland, instant noodle may taste much better."
Pros: "The level of care given I required wheelchair assistance to the aircraft."
Cons: "Being woken up at 4am for breakfast, when I asked not to be woken up."
Pros: "Flight was normal. Nothing special. Flight wad on time."
Cons: "Boarding didn't commence as started"
Pros: "The boarding procedure from CGK T3 is pretty smooth and good!"
Cons: "The food... taste quite weird. It’s a far far cry from the standard of an Indonesian food."
Pros: "Boarding on time, efficient flight, handled well, on time at destination."
Cons: "Long check in queue, many counters closed, counter staff seemed very busy with talking to their colleagues while checking in passengers. I am used better from Garuda."
Pros: "Smooth flight on time including lunch service. Good entertainment system. Friendly attentive crew."
Cons: "Low quality food. On arrival in Bali walked a long way inside terminal down corridors and up-down stairs without anyone guiding disembarking passengers and without signs guiding us. We even passed other passengers in the halls boarding their flights. So disorganized!"
Pros: "Service and comfort during fly"
Cons: "A but delay"
Pros: "Garuda is the best"
Cons: "I like all"
Cons: "I purchased 3 legs of a trip on-line and tried daily for 50+ days to make a seat reservation. Occasionally, a screen would appear that stated a fee would be charged. I had no problem with that and was prepared with my credit card to make payment only to be told "oops there was an error" and the transaction could not be completed. I called the Garuda contact number in the U.S. twice and was told there was nothing that could be done from the US and I would have to take care of it when I arrived in Bangkok. I probably will never fly Garuda again so it really will not be a problem."
Pros: "All the flight handling is fine all the way from Perth up to Jakarta"
Pros: "Staff greeting"
Cons: "Food, narrow seat, entertainment selection"
Pros: "Planes are confortables"
Cons: "Always late ? 3 flights this week with Garuda all 3 be delays. How they get away with this.."
Pros: "Non stop"
Cons: "Delay by 2 plus hours!"
Pros: "Crew still manage to provide their excellent services instead of all of the problem related to boarding."
Cons: "There's no dedicated Garuda counter for internet checked-in international passengers at Soekarno Hatta T3; you need to queue together with the other passengers. I've put a formal suggestion before to Garuda several months ago; seems nobody care. Gate information is confusing, initially shown gate number at *domestic* terminal; then changed again twice. In the end they took you on a bus-ride to domestic gate; need to climb a couple of narrow stairs (good luck for older people); the escalator next to it is set for descending only while the ground crew doing nothing. Then your plane are on the 7th queue for another 20 minutes. Food is mediocre, in flight entertainment suddenly went blank and resetting for several minutes."
Pros: "Absolutely nothing - your Arline’s cancelled our flight and could got us out in 1 instead of 3 days late. You even tried charge a change fee or $ 800 more for business class Tix to depart earlier!"
Cons: "see message above"
Cons: "Flight was delayed and more assistance could be provided to passenger on transit as most are not familiar with the new huge airport"
Cons: "Waited for over an hour for the last bags to be loaded to the baggage carousel at LAX, only to find out that a CZ employee standing two feet away from me had a sheet of paper with the owner names of four pieces of luggage known to be "stuck" in China. Bah humbug!"
Pros: "..service great - I normally fly Singapore airlines - but now I will always consider guruda"
Cons: "...had same movies going to Indonesia ...and on the return journey to London being a 14hr 20 min flight to Jakarta I had watched many of the film's - I was a little disappointed to see the film list hadn't changed when I was about to sit through a 13 hr return trip !!"
Pros: "Fiod, flight experience, boarding. The flight staff was very good and helpful, as was the ground crew"
Pros: "Warm crew and comfortable flight,take off and landing."
Cons: "Nothing much."
Pros: "Gr8 service on land and air way to go Garuda"
Pros: "Crew always courteous"
Cons: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
Pros: "Crew always courteous"
Cons: "Operational Delay? 75 min?! Unacceptable for a country flagship carrier.. The explanation Operational issue is lack of respect to Garuda customers.. It say nothing at all."
Pros: "One thing that i love about garuda indonesia is their service"
Cons: "The entertainment system need more variation"
Cons: "Staffs separate seat from parent and kids. Crazy."
Pros: "We were warmly greeted and quickly checked in ...very efficient. The plane even left a bit early...don't be late!"
Pros: "Food, flight, service, entertainment, free checked bag"
Pros: "the food was good, but the use of SO much plastic is horrible."
Cons: "the plastic used for the food. Super wasteful, cheap and flimsy! Indonesia (in general) needs to step up their game on protecting the planet and not destroying it. Set an example, especially since you are offering flights to Raja Ampat. One flight attended (name started with KOR...) was not friendly and helpful at all. I asked if could safely store some fragile items and she said put it in the overhead bin. I said it would get destroyed and she just stopped the conversation and asked me to go to my seat. That is not helpful, nor is that good customer service."
Pros: "Crew service and punctuality of takeoff/arrival"
Cons: "Leg room too small"
Pros: "Garuda Indonesia is just a very good airline."
Cons: "The bad things is the luggage handling at smaller airports."
Pros: "Crew members were friendly and helpful"
Cons: "Knee room was very tight.."
Pros: "Nice to have food and good entertainment on an affordable flight"
Pros: "Their lounge in Soekarno Hatta is cozy with a lot of food choices."
Cons: "Now, they won't give you a choice for the meal. The movie selection has been stagnant for three months. Boarding in Soekarno Hatta is based on first come first based basis, not based on class/membership/row number."
Pros: "The crew are polite."
Cons: "Insufficient information about boarding , no announcement. No information screen. The food was a bit strange."
Cons: "Sin-Jkt Fish with Rice: rice was very salty"
Pros: "Garuda has come a long way to be voted as worlds best cabin. I'm impressed by the service and the food. It certainly has improved. Certainly will fly again with them."
Cons: "The only negative feedback was the transit in Depansar whereby luggages have to be claimed when transferred from international to domestic terminal. This is cumbersome and time consuming. As luggage have to be check on again. I do hope they will have auto self transferred in the near future."
Pros: "Great service and food"
Pros: "The flight from strong was delayed by 2.5 hours due to a technical problem. In spite of this delay Garuda made sure I made my connection in Makassar and my luggage also made the connection."
Cons: "Being a Westerner, a lighter choice for food might have been nice. Perhaps just fruit and vegetables would have been good. Also since i had three flights being served a heavy meal on each flight was more than I needed."
Pros: "Service on board as usual friendly and professional"
Cons: "Flight was delayed for 30 minutes due to late arrival of the same aircraft from Jakarta"
Pros: "Great crew"
Pros: "The crew is not so amazing and the food is not so good.They only serve pork and sea food..i don't eat those food for my religion and i asked for another food anything as long as i had something for im starving, for they never had another food to give? You mean i cannot have food while boarding the plane? Im starving and they don't gibe us any food to eat even if i asked them if theres anything . And that is a total not agreeable we are 3 people riding the plane myself and my kids and we did not have anything to eat. The crew is rude when I asked something instead of looking for another food is theres any. I paid for my flight including the food and i was not able to eat."
Cons: "Crew serving food should be nice and make sure that all passengers have food to eat especially if one, two or three or more doesn't eat pork and shrimp..if only i could i could transfer plane at that moment i will do it. Hope they will not feel the way i feel i was starving the whole flight.."
Cons: "Food and drink service"
Pros: "Well fed and provided beverages on trip. Food not gourmet----but what do you expect? Crew was pleasant and helpful."
Cons: "Sure could use a little more leg room. I am 6'2"--so know I am taller than the average bear, but I think even a 5"8" man or woman finds the legroom a little tight---especially on a 15hr flight. On a 3 to 5 hour flight--OK. The legroom was durable--but you asked waht could be better and that point sticks out in my mind."
Pros: "The crew was friendly n the food tastes surprisingly good, though the portion was small. The entertainment was good. and temperature inside the cabin was just right. Boating time was quick."
Cons: "Actually I was disturbed that CX offers a tabloid newspaper like Apple daily, especially at this sensitive stage when hk is going through such turmoil instigated and supported by Jimmy Lai’s group. It is offensive that such a biased newspaper is on offer, when there are other Chinese newspaper with a more neutral stand. Cathy has been viewed as a sympathiser of “yellow” rioters because of its involvement by management n crew. Now it just brings it more to the memory how CX might be what the leaked reports that many equipment has been compromised by CX crew onboard. Many of CX customers are from middle class, and it could be a big turn-off. It is unwise to patronise a tabloid newspaper when the owner has been named by China as the culprit of the recent troubles in hk. It’s like offering Al Jazeera news on united airlines entertainment........During the whole trip, I was captivated by these thoughts."
Pros: "Yes Crew were indeed amazing!"
Pros: "The flight was good"
Cons: "Everything was great"
Pros: "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
Cons: "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."
Pros: "Crew and the food"
Cons: "Seating was tight for me a big guy"
Cons: "The crew should be friendlier while they deliver their service."
Pros: "The crew was understanding of our situation. We had a layover in Hong Kong and they moved us to the front in hopes that we will get out quicker to make the next flight."
Cons: "It wasn’t the airline fault that we were delayed nothing else could have been done"
Pros: "Efficient, courteous and early arrival"
Pros: "Crew was helpful but 1 crew forgot my dinner drink which was a hot tea drink."
Cons: "Maybe write down who ordered drinks while serving dinner tray.. if there were turbulence the crew can go back to that list then setve it when seat belt sign is off."
Cons: "Hi. I want you to pay me back half of my air tickets that I paid+ my expenses that I spent. I bought from you air tickets with Scoot airlines from H.K to Singapore on 30 December and back to H.K on the 3 January. when I came to the H.K airport to check in with scoot airlines they said to me that I can't go to Singapore because my passport expired on 2 of June and it's less than 6 months if I want to go to Singapore I need to have in my passport more than 6months. sow in the end I lost the ticket to Singapore and not only this I went back to H.K I toke a room in the hotel 150$ and the day after I went to the embassy of Israel to extend my passport and I bought a new air tickets with Cathay Pacific 350$ to go to Singapore. its mean that I lost my ticket +500$ .and all this because you never informed me that my passport needs to be valid more than 6 months . you can see also in your letter its written there that my passport need to be valid there is not any thing about 6 months. if you was telling me that before I could change my passport. sow pleas I insist that you will pay me back half on my ticket that I lost + my expenses 500$. if I will not get it back my story will be all over in the internet about you I suffered a lot"
Pros: "haagan daz chocolate ice cream was a surprise"
Cons: "the rice with fish didn’t taste that nice and the veggy was a bit overcooked"
Pros: "Online check in selected a pair of seats at 73D & 73E on flight CX 759 on 16 Nov 2018. It turned out to be in a triple seat."
Cons: "inaccurate seat map"
Cons: "Too cramped not enough space staff are not friendly will not fly Cathay again"
Cons: "Original itinerary was not followed. Plane from manila to hongkong left late and was transferred to a different flight for hongkong to Auckland .Seats not even together. Was put on 2 lay overs instead of just 1 (hongkong to Aussie then Aussie to Auckland. With no compensation at all. Sorry is not enough."
Pros: "their korean movies"
Cons: "they have worst coordination between airline crew and airport personnel who is in charge with services taking care for the handicap they forgot to board my aunt so i had to help my aunt board then the crew informed me i am not allowed to bring her in the plane and leave the wheelchair in the tube i had to bring her in the plane since my aunt was anxious other people in wheelchair was already brought in and she was left behind"
Pros: "More leg room"
Cons: "Flight is an hour delayed ☹️. I don’t like the fact that u can’t choose ur own seat online"
Pros: "The flight crew showed great hospitality and quality service. Leg room was amazing and the food too. I recommend this flight to those going to and from Manila. Make sure to find a stopover that's less than 3 hours long if you have a connecting flight for example from SFO- Hong Kong to Manila"
Cons: "I believe the entertainment could be better. Other than that the flight is legitimate.."
Pros: "Flight was delayed and the crew were very understanding of the inconvenience and late hour of the new arrival time."
Cons: "Seat was very uncomfortable - struggled to sleep comfortably."
Pros: "Cathay is usually a solid airline to fly with. It’s comfortable even in economy and the staff is pleasant and usually efficient."
Cons: "The delayed boarding process and the bottleneck once people were boarding didn’t allow for the flight to depart on time."
Pros: "Very efficient service and prompt arrivals unlike United Airlines.aircraft was modern and equipment was generally well maintained."
Cons: "What other snack options available other than Ramen Noodles. Maybe a low carb option is needed. There are some noodles made from soy products and these will be low carbohydrate. Seats in economy are ok for short people. All airlines should designate an infant seating area close to toilets. This way all infants will be restricted to these seats and the noise pollution in the aircraft is restricted to a small section of the ship.these seats can be specially configured to either seat a no rmal adult or a fast attachments for a baby carrier."
Cons: "None in particular"
Cons: "Flight to Hongkong arrived late in Hongkong hence had to stay extra 31/2 hours in Honking to wait for the next flight to New York!"
Pros: "Food is ok."
Cons: "Washrooms are small and dirty."
Pros: "The cabin crew was nice, courteous, and professional. The cookie and juice were good. The variety of music was nice."
Cons: "The flight was delayed an hour. Airport crew leaves a lot to be desired. The passenger next to me took up too much space- no fault of the airline tho. The soy chicken was salty."
Pros: "I like the snacks offered"
Cons: "Great crew we got a soft landing"
Pros: "Clean plane"
Cons: "Seat won't recline"
Pros: "Staff very courteous and helpful Food was average"
Pros: "food was awesome. the seats were pretty comfortable. the in-flight crew were always so helpful and smiling. there was quite a collection of movies to choose from which is nice."
Cons: "The ground staff at the departure lounge were most of the time chatting or walking in circles and chatting. Also they were not as organized nor as accomodating than expected. Kinda shows a lesser level of professionalism than the crew in other countries."
Pros: "Crew were pleasant and courteous throughout. Food was not bad, but not excellent either, just airline food."
Cons: "Boarding was somewhat chaotic, with people queuing up early and no assigned groups. Seems to be the norm for Cathay unfortunately."
Pros: "Food was good and seats were comfy :) Quick boarding and timely departures which I really like coz it got me to the destination pretty on time compared to other airlines."
Cons: "Staff seemed a bit stressed at times. Service seemed rushed but acceptable."
Cons: "A white hair found inside the main course. The crew return it back to you."
Pros: "Everything! Very organized!"
Pros: "The economy seats where comfortable even with a15 hours flight , food was great and warm.Crew were very helpful"
Cons: "I was seated at the last seats and by the time it was my turn to choose from the menu, there was none left but just one option for me. Hope Cathay pacific will add extra food selections to accommodate passengers in the last seats."
Cons: "when can CX remove those terrible sliding seats?"
Pros: "Boarding was efficient."
Cons: "The food was disappointing. The standard was too low for Cathay."
Pros: "Boarding was fast seats are comfortable"
Cons: "The food was very minimal"
Pros: "The in flight services were very good with very professional flight attendant."
Pros: "All the air crew members were very friendly and helpful. They know how to treat kids well. My kids are vegetarians. The crew went an extra mile to find out which meal could kids eat as veg food. Well done! By making my kids journey a memorable 1, they made my journey very comfortable and memorable too."
Cons: "Ground staff at HK before leading to the counter, needs more focus in terms of understanding passenger requirements and addressing accordingly."
Cons: "Food have to be more tasty"
Pros: "We liked the cabin crew services, which were great and attentive. The food and beverage services were also excellent, with the food tasting delicious and visually appetizing. Entertainment system and movie choices were updated and varied."
Cons: "The baggage allowance was atrocious at just 20kg, when all other airlines already have much greater baggage allowance. Even though the baggage allowance has been updated to a higher amount as of September, their system still tagged on the 20kg amount to the date of ticket purchase."