Although I was flying in business class, the feeling, comfort and in general the whole experience was like flying in a low cost airline. Boarding by. Us, no priority to business class passengers. The plane was very old and looked poor and rely old. Seats do not recline. Space between rows very small. No separation between business class and economy. No separate toilet for business class passengers. Of course no entertainment, no WiFi and no charging. Very bad experience
Very poor. Seats like economy class, food unbeatable, no charging, no entertainment, no WiFi, boarding by bus - no justification for calling and pricing this as business class
Delay rushed to the next plane and bags didn’t arrive in chicago
The seats are small and the movie selection was disappointing. However, the food was excellent and the cabin crew was attentive and kind.
It was was okay but the seat was stiff and hard to sit on it!!
The 737 lacked business-class seating. It was basically economy plus but with the middle seats left unsold. There were no TV screens but good food and service.
Once again very friendly helpful staff A short flight but not only on time actually a bit early
They broke my luggage. I’m pissed off about that. Service was slow and inconsistent.
The flight was very bad, the food and the staff was very rude. My last time with them
Lot still has not refunded me after they cancelled my flight to India!! Kayak had been awful at getting me this refund too. Will NEVER be using kayak or LOT again.
The plane's pilots, including the captain himself, thanked me for the flight. I know it's just marketing, but it was really nice to see these people. It's a great idea. Airplane food is never "good," but the entire crew and flight organization were top-notch. I really liked Delta, and I think I've traveled all over the world, and that was something new for me. Maybe even the old planes, the B767, but next time I have a choice, Delta will be my first choice. Thank you, a satisfied passenger :)
Food was really mediocre for premium economy in comparison to other airlines… the crew was nowhere to be found… 14 hour flight…
The plane was old Only 3 bathrooms available for economy The entertainment was old and the selection was poor
I did not get my baggage at my final destination..poor coordination with connecting flights with partner airlines (Saudi airways). Also the food was very mediocre.
Very good crew. Food service above average. Seats very small for a 12 hours flight.
They lost my lauggage and I STILL HAVE NOT RECEIVED IT. NO ONE IS HELPING! PLEASE HELP FIND MY LOST LAUGGAGE
I paid 3 this and dollars for two tickets. No food, minimum drink, confused service and very uncomfortable sear. There was zero difference between busy ness and tourist class. I received a pathetic apology
Excellent apart from transport to actual plane 10 minutes from the actual gate , walking out in the tarmac in the rain and having to climb stairs to enter while holding luggage.
Did not find the wheelchair that supposed to assist and went to a long queue for transit security chk which was very slow and boarding desk wanted to close counter although that they knew that I am minutes away because of their mistake of not providing the wheelchair.
Flight was more then 3 hour late and I did not get my luggages
Was notified on a timely manner of any changes, if any, of the flight schedules.
The flight was delayed and made the connecting flight a last minute dash across Vancouver airport.
Everything was excellent. Just keep doing what you are. I would travel with this airlines gain.
The food was not good. The chicken was dry. The seats are to crowded.
The food was horrible It was too crowded An hour delay sitting on the plane before a 12 hour flight A morning flight, flying all day long in the dark as if we could sleep again after a night sleep
Staff was not attentive to the needs of the passangers. We have tried to call Air Canada for over a week with no answer.
Although the flight was delayed, they did their best to make up time.
It will be good to have Duty Free on board, as it was before COVID.
Flight was fine but took off late by an hour with no explanation of why. Then when I arrived in Toronto rather than helping me get to my connecting flight they bumped me and several Others off the plane even though we made it to the gate before the plane left. They offered a hotel voucher overnight which was nice but they should have just held the flight for us - since there were multiple people connecting to it.
I liked the apparent efficiency and organization of the boarding process and the in-flight service. The seats were extremely cramped. On a 10 hour flight, the closeness of the seats can become a bit unbearable. Otherwise, all was good. I was impressed with Air Canada. I'll be checking to see if they fly out of Saulte St. Marie.
It was a third party reservation and from kayak through kiwi for wizard flight.. so communication impossible, i forced to spend agonizing hours trying not to lose my self transfer flight. Thankfully wizz employees gave some help but it was so frustrating 😑
I canceled the flight but not wizz nor kayak replied to my messages. Worst experience from both
Low-cost airline. Airbus A-320 and 321 series are not comfortable on flights taking more than 3 hours. Seats are uncomfortable. Very limited foot space, especially when having a bag under the seat in front of you.
Timely departures and arrivals. The seat was slightly forward leaning which made it uncomfortable
Boarding was fine, crew professional but not very friendly. Seats are very tight & uncomfortable. 1h delay due to crew change and mechanical issues - no communication whats going on.
This airline is routinely voted the worse airline in Europe for good reason. If you have an option, just avoid them.
The flight was delayed again. I had a bad experience with Wizz Air, and I don't want to travel with them again.
Wizz is the worst airline in the world, The firm behavior is similar to the Italian mafia, For booking, check in at the desk and not on line that charge 48euro each, the truly that was included in the confirmation is only half way the continuous flight after the connection is not included although ordered together as on flight with one stop,(no direct flight), they asked for another 58euro each, unbelievable behavior of the staff, actually you feel threatened by them, as I said Italian mafia. Last time ever in my life. Keep out of this airline and enjoy your vacation.
Very very very…… uncomfortable seats /does nor reclain/ and so little space /this was 5:30 hours flight- and quite expensive no longer low cost airline/ 5:30 hours flight and no water or snacks was offered anly very expensive sales.
The crew was not very friendly or did not seem like very approachable. The plane was quite dirty and it didn’t sound too good when landing.
Comfortable seats with sufficient leg room. However, the female flight attendant spoke English and Italian so fast that it was impossible to understand anything she said. There was no entertainment option. No wifi. No milk for tea (only powered milk which is terrible). I appreciate being able to take a carry on. Crew was nice. Plane was clean.
The business class seat would not recline. Not acceptable for an airline and airplane that is relatively new and a flight that was over 12 hours. Very bad experience.
Boarding to the plan was smooth. The plan itself was fine but the entertainment system work only on some seats (in our 3-seats row area only one seat had a working system). Landing not on a shoulder is very uncomfortable (departing the plan and travel in buses like it used to be 35 years ago)
The seats needs to be spruced up , for a long flight very uncomfortable , cushions are worn out but everything else is very good , crew is great.
My seat was broken and ducted taped and my monitor did not work the entire time over 8 hrs sitting. And I had no books or anything with me
Awful cold sandwich, pizza was bad and coffee was extremely cold I expected better quality in wines on the way to Rome I order red wine and could not drink it ! Bad quality of wine . Being an European airline’s wine are inexpensive so could have better selección of wines . So on the way back a settle for water with is a pity . The crew disappear and didn’t pick up the trays after meals or the garbage of the snacks . Iberia has better service and other airlines
Very frustrating trip. From Rome to boston , and i missed the next flight to new york
ITA cancelled my flight and I was not able to make it to my connection flight. I had no choice but to book a totally different ticket, different airline and pay for a flight that I can't afford. ITA keeps saying I will get full refund, but I can't believe it.
I heard that ita airways was not good but my experience was very solid
More than 2 hours late and no food because of a problem with the catering. The flight was super full and there wasn’t enough space for the hand bags. A lot of space for improvement.