Pros: "Comfortable seat, pleasant crew."
Cons: "The food was terrible."
Pros: "Price, leg room, three choices of meal, excellent transit lounge at incheon airpirt"
Cons: "Wider range of films"
Pros: "Korean Air service was good."
Cons: "When I left Atlanta for Incheon, I thought it was Korean Air, but I got on Delta Air Lines. I was a little embarrassed then."
Pros: "All crew was super polite, friendly and professional, the food was amazing, and seat was comfy."
Cons: "The entertainment was poor, bad movies selection, small selection of movies, old movies."
Cons: "More frequent stops for water or drinks or at least larger cups. ."
Pros: "Preference given for those requiring extra help boarding"
Cons: "Very narrow seats with very very limited leg room. I’m only 5’4” tall and had no leg room. My sister is 5’11” and had leg cramps from the 4.5 hour flight because of the lack of leg room. Probably time to replace this plane."
Pros: "Great leg room even for tall person. Food is good and there's enough choices."
Pros: "Would appreciate if they can provide a list of possible menus to choose for the meals. Consistencies on bagage claim info, and changes in boarding gates."
Cons: "Inconsistencies, on my way back to montreal from the philippines, i was informed that baggage would be claimed directly to final port of destination but didnt, when i arrived at toronto i had to take my bagage and drop it off again, although my next flight would be with west jet airlines, korean air was not able to communicate well with their airline partners as to bagage claim and changes in boarding gates."
Pros: "Crew, food, comfort, entertainment and many good things"
Cons: "I love everything"
Pros: "Short flight"
Cons: "Dont have lots of option on movie"
Cons: "transit was bad. Almost late for my flight"
Pros: "nothing, i regret flying west jet but i had no choice bc it was the only option for my layover."
Cons: "- boarding was late - take off time took forever (kept circling around) - no entertainment - uncomfortable seats - very loud plane compared to other airlines"
Cons: "Seat room was too small, couldn't comfortably fit in seat"
Pros: "Ended up in the middle seat even though i booked the flight 7 months ago"
Cons: "bad seating. the Korean air website would not let me pick my own seat in advance"
Pros: "Very comfortable flight and very attentive crew. Food and service was great and great cocktails in the bar"
Cons: "Had to wait an hour in the air pane for a gate to be assigned in Seoul."
Pros: "We flew business class. Seats and service were fantastic."
Cons: "Entertainment system was pretty good"
Cons: "Horrible delayed and no food offer or available even to purchase!"
Pros: "They fixed my vegetarian meal issue by making sure I get it on the next flight."
Cons: "1. They didn't have a vegetarian meal as I had selected while booking my flight. 2. For the 2nd meal, they offered me the extra vegetarian meal they had but it had so much chili powder in it, it was not edible."
Pros: "Reliable, quick boarding, Incheon is a nice airport"
Pros: "The flgth was grate and comfortable. Will fly with Korean again."
Cons: "I could not hear an anounment very well. It was pumbpy."
Pros: "some area the A/C does not work"
Pros: "I liked that the captain was very informative. We were on the plane for awhile and captain let passenger know why and when the plane was going to take off. The crew were very friendly and ready to assist."
Pros: "Attentive service, very detail oriented to avoid any mistakes for the traveler"
Pros: "Clean airplane and ver polite crew."
Cons: "Was not allowed to get a seat assigned online. Only at airport checking when most decent seats were taken. Also could not choose the food online. Online site poor. Wasted a lot of time and still could not get seat and food preference."
Pros: "I thought the food was exceptional"
Pros: "Seats were a bit roomier and attendants were friendly."
Cons: "I didn't like the meal."
Pros: "Cool; collected; patient; helpful; calm; respectful; overall, people doing their best for their customers."
Pros: "Cordial; patient; understanding; calm; respectful; and helpful"
Pros: "seat size is okay,"
Cons: "food is not great,I was hungry in between meals and there was no snacks available at the back part of plane for hungry passengers"
Pros: "I was recently on flight CI054 from Auckland to Taipei, with a short layover in Brisbane (my final destination was Incheon, South Korea. Due to fog in Brisbane, the flight was diverted to Gold Coast. After arriving in Gold Coast we had to take a bus to Brisbane. It's kind of a long story, but basically I will say it was handled well for the most part my China airlines. Certainly, fog was not there fault and they did everything they could to accommodate passengers, including putting us up in two very nice hotels."
Cons: "The one complaint I have is when disembarking the plane in Gold Coast, there was no China Airlines personnel to be found anywhere. Nobody on the plane knew what we were doing - who was supposed to get on the bus and who was supposed to stay. The Australian immigration authorities and Gold Coast airport staff took control, but again, China Airlines staff had completely disappeared. Nobody was there to tell us whether we should collect our luggage, how to get an appropriate visa to enter Australia, where to go to get on the bus (or even if we SHOULD get on the bus). I was really frustrated at the point, but other than that, I would say they handled it quite well"
Pros: "Once we got underway, the trip was average."
Cons: "We had a 3 hour delay which is annoying to begin with. They could have boarded us later but they DEFINITELY could have been more polite about it. They announce very rudely that if we didn't like the situation, we should just get off. It's a 12 hour trip. A little courtesy would not hurt."
Pros: "Business class lie flat bed"
Cons: "The Korean food was not that great. The crew was not clearing empty glasses They served food on Korean time rather than on destination time"
Cons: "Lack of food option for vegetarian"
Pros: "The meals were really good for plane food, the flight attendants came around often offering water or juice, and really competitive price for tickets."
Pros: "The food, the service,the entertainment were the best. Every time the bathrooms were used they were cleaned, you never see that on US based flights, ever!!! Food was well prepared and tasted great. Will fly KAL every time I can"
Pros: "Staff great"
Cons: "Food selection"
Pros: "Great service, kind service, food was better than expected, and they allowed you to stand in the back to stretch your legs. This was helpful for the 13 hour flight to not be trapped sitting!"
Pros: "I liked their positive & happy attitudes as well as their work ethic."
Cons: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Pros: "Staff are first class....efficient, polite...anxious to please. very well organized flight."
Pros: "Friendly service and food pretty good. Great price for value."
Cons: "Seating was changed even though i prebooked."
Pros: "They listen to your request kindly."
Pros: "Always fly Kirean Air. Business class on these long flights are great. The new 747-8, gives you a bit more privacy and the stewardesses are attentive, pretty and professional."
Cons: "Turbulence!!!!! Keep thinking the wings will fall off. Lol"
Pros: "Everything was fantastic."
Pros: "Over all, satisfaction service! Food, courteousness & facility"
Cons: "None zero"
Pros: "Very happy with flight. I haven't been disappointed with Korean Air, which I have chosen a couple times for my business trips to Thailland."
Cons: "Normally the food is very good. This time the chicken and rice had a lot of fat on the meat. Other than that there were no problems."
Pros: "This was my first trip abroad and Korean Air made it extremely enjoyable! I greatly enjoyed the pillow, blanket, overall hospitality, the continuous offers of food, snacks, and drinks. The planes were very nice and didn't seem over crowded. Ticket and baggage clerks were amazing!"
Pros: "Seat spacing is actually sane - so much better than US airlines"
Pros: "Always enjoy the care and treatment provided by Korean Air. They know how to pamper. Thank you KOREAN AIR."
Pros: "Nothing. Terrible customer service; horrible experience."
Cons: "Nothing. Terrible customer service; horrible experience."
Pros: "Airline changed planes after inbound flight was diverted due to weather."
Cons: "Set and enforce limits on carry on bags, especially on these smaller planes."
Pros: "Great staff, good accommodations."
Pros: "Seat comfort"
Cons: "Nothing much"
Cons: "The WiFi availability seemed to be delayed and appears to be pricier than that of other airlines."
Cons: "5 hour delay, forced $40 Lyft ride instead of Bart since it is past midnight/last train. I was not provided a taxi voucher."
Cons: "Temperature on ground and in air...stuffy and warm"
Pros: "Quick boarding because not many passengers."
Cons: "Need larger luggage room. Lots of people were waiting because a guy just could not fit his luggage in overhead bin. Airplanes are very old."
Pros: "Quality inside the aircraft"
Cons: "More efficiency on travel times, as in the time that you are supposed to land, you land."
Pros: "I slept the entire time."
Pros: "The aircraft was very roomy and comfortable."
Cons: "All was good."
Cons: "Seats aren’t very comfortable"
Cons: "The staff was exceptionally kind and understanding"
Pros: "Smooth flight"
Cons: "4.5 hours late, DAL Alaska employees were unfriendly and unapologetic for this disaster of a flight"
Pros: "Crew and seating was comfortable"
Pros: "Crew was amazing and so polite. Seats are really comfortable."
Cons: "Everything was perfect."
Cons: "Really bumpy flight. And flight was late."
Pros: "First time to fly out of Love Field. Very good experience. On time flights."
Cons: "Didn’t like having to exit the plane in both San Diego and Spokane in the rain. No exit tunnel into the terminal. The in flight entertainment app was very wonky"
Pros: "Comfortable and pleasant service"
Cons: "Nothing a very lpleasant experience"
Cons: "Breakfast was incomplete because some idiot forgot to put yogurt and milk in the fridge from the night before."
Cons: "The flight was delayed 6 hours. The snacks I wanted were unavailable. When we finally landed we were taken off the plane in the back of the airport down stairs attached to the plane and loaded onto a bus and taken to the airport underground. Worst experience ever."
Pros: "Short flight, generous complimentary drink portions."
Cons: "Another passenger was in my assigned seat. When I called him on it, he acted all confused, but made no effort to move. I had to put my bag in a further bin because there was no room in the one next to my seat and when I returned to my seat, the man was still there. I told an attendant, but the man only gave me the number of HIS seat and told me it was the same. I told him it was NOT the same. I assumed he wanted to sit next to a friend, so I just let it go and the flight attendant just kind of drifted away. I also didn't want to be the one getting tackled by an Air Marshall for causing a fuss. Turns out, that man didn't even know the person he was sitting next to. I suspect he just wanted to get out of the plane sooner. Either way, this shouldn't be allowed to happen - what's the point of choosing your seats if someone else can just take it from you?"
Pros: "Crew was great. Easy on and off plane."
Cons: "Seats were a bit tight. No entertainment"
Pros: "Food and aircraft was very good"
Cons: "Clean environment"
Cons: "There was only water served then 30 minutes before landing they served juice. We had to ask if we wanted some of the cookies they are suppose to give out"
Pros: "I booked for a window seat didn't get one"
Pros: "The crew was pleasant and helpful"
Cons: "First the flight was delayed for 1.5 hours as it left the previous city late, no reason was given, however when the plane finally arrived we boarded a hot plane that was experiencing electrical problems. The plane was rebooted multiple times, making it even warmer as the air was shut off with the plane. We waited on board at the gate for over an hour to be told we would deplane and reboard a new plane. All in I experienced a 3.5 hour delay on a late night flight. The second plane was much more comfortable, but didn’t make up for the long delays"
Pros: "Even after a short flight, still provided good movies to watch"
Cons: "Internet wasn’t working on board"
Pros: "Everything was great"
Cons: "I’m a tall person so I couldn’t get comfortable but everything else was great . No complaints ."
Pros: "The timeliness, crew were very nice and courteous. The overall feel was very positive. The lady at the check in counter was amazing.she was friendly,welcoming and set a very good tone for the flight"
Cons: "There was really nothing that I did not like on the flight that I can think about right now"
Pros: "As far as execution goes everything went off without a hitch."
Cons: "The seats are just too small or me to be comfortable but then again I’m 6’4”."
Pros: "The crew the boarding was good"
Cons: "They didn’t have no hot beverages know Tina coffee that was a bummer"
Pros: "Crews and service are nice"
Cons: "Flight was an hour late."
Pros: "Plane was very clean. Great staff. Overhead space was geat. The aisle was wide enough to pull my roller bag.Best thing was the leg room. It was more spacious than most of your competition."
Cons: "N/A. There was no entertainment: Regional Jet. And the food was...Airplane Food. Not a big deal."
Pros: "Coffee refills"
Cons: "All was good"
Pros: "Got to the destination on time."
Cons: "Stewardess could have cared less. This was an Alaska Airlines flight on Virgin Airlines plane. Nice plane, certainly not the service I expected."
Pros: "For no extra charge the seats were comfortable and had legroom, a rarity these days! Great video screen with excellent free content. My bag was right there when I got to baggage claim too."
Cons: "Great flight. Gave the food one star but wasn’t applicable because I didn’t have any."
Pros: "I'm not sure who did it but I got bumped up to First Class. In the plane I was greeted by one of the pilots and an attendant that offered me a bottle of water and a hot towel. I just finished a long hot day in Texas, and the courtesy and comfort I received on the flight just made my day."
Cons: "Too comfortable to notice anything"
Cons: "Wasn't greeted upon entering on the plane."
Cons: "I had planned to arrive to California by 9 but didn’t get there until 11"
Pros: "I love Virgin/Alaska planed. The vibe is just super chill and the cabin feels like a lounge."
Cons: "I wish the seats reclined just a bit or that the headrest cushion was more adjustable."
Pros: "I missed my flight by mere minutes. It was my responsibility to make it to the airport with ample time, but the doors closed on me with 7 min until scheduled take off. I understand the rule is that the doors close at 10 min before take off. The gate agent immediately put me on standby for the next flight and notified me that there was a good chance I could get on that flight."
Cons: "Did not get to sample the food as I fell asleep as soon as we got into the air. I kept waking up however because the seats were not very comfortable. There was not any space to recline the seats so my back was upright and it was difficult to be in a comfortable position. I have been in worse seats with other airlines, so the seats on this plane were not terrible, but travelers would benefit from an ability to recline, even slightly, and an adjustable neck padding."
Pros: "I loved the mood lighting on he plane, as well as the in seat media and food ordering functionality. I’m blown away and will be flying Alaska any time I can get. Probably the most comfortable economy seat I’ve ever sat in."
Pros: "The crew was very nice."
Pros: "On time and smooth ride."
Cons: "The spoken word from cockpit and crew suffered from VERY POOR public speaking skills"
Pros: "The crew was excellent and the aircraft was clean."
Cons: "The only downside was the plane had no food and the announcement wasn’t made until we were already boarding (they didn’t know either - not their fault). I was expecting lunch since I was in first class, but the crew did as well as they could to provide us with snacks."
Pros: "The crew was very pleasant & accommodating. Anytime you can make it from point A to point B safely then it's a 5star rating in my book."
Cons: "Seats are just so uncomfortable especially for short people."
The flight crew was very rude to people they thought were ignoring mask mandate. There was a lady that said her mask had slipped down and the flight attendant was very rude to her. When is the mask mandate going to be lifted? I wore my mask the whole time but really ridiculous that I have to still wear it. I have been fully vaccinated since February.
Pros: "new plane good flight"
Cons: "seat space"
Pros: "When my initial flight was delayed significantly, the gate agents went above and beyond to help me get on an earlier flight so I didn't get home too late."
Cons: "It was great fir a short flight. And they got me there early."
Cons: "My screen wasn’t working. It would have been great if it was."
Pros: "There was an available seat next to me"
Cons: "I had to walk from one end of Minneapolis airport to the other end all within 35 mins to catch a connecting flight, tram was not in service. Not fun!!!"
Pros: "The crew was amazing. Kat and the other stewards were very friendly."
Cons: "Maybe the option for free upgrade to first class if flight is not full??"
Pros: "Flight attendants"
Cons: "Left approximately 40 minutes late. Leave on time"
Pros: "Crew was amazing."
Cons: "More seat space"
Cons: "We were already very delayed, the flight crew was not nice"
Cons: "original, non-stop flight was delayed by 6 hours; was able to get rebooked to another flight but was still 2 hours delayed and my bag arrived another 2 hours after me, ending in a 4 hour delay over all. paid for a non-stop and ended up with a layover."
Pros: "Nice plane and super nice crew."
Pros: "The flight crew were really polite and helpful."
Pros: "Good snacks"
Pros: "More room and comfort than American Airlines."
Cons: "The new "class of service" rules are really awful. "Pay for privilege" is terrible customer service."
Pros: "I was surprised by the amount of snacks and drinks on such a short flight."
Pros: "Extra leg room was great"
Cons: "Entertainment system was flickering"
Pros: "Enjoyed the ease of check in the spacious gate and the cleanliness of the planes cabin"
Cons: "No complaints"
Pros: "The flight left on time and landed 15 mins early. Staff was nice and attentive."
Cons: "The organization for boarding in zones."
Pros: "The flight from Dallas was on Wednesday the 8th of August. It was scheduled for a 32 minute layover, which turned into a 30 minute layover. My son, who I booked the ticket for, ran all the way to the connecting flight's gate. They'd already closed the doors, and wouldn't let him on. Consequently he had to be re-booked onto the next flight, which didn't leave until 2200."
Cons: "Did I mention that he'd taken a Greyhound bus to Dallas from Memphis on Monday the 6th of August? He got to DFW airport on plenty of time for his flight to Scotland. It should have been DFW to JFK to Glasgow. Delta cancelled his flight. Citing "weather issues." My family researched this, and couldn't find any weather issues in the North East or NY area."
Cons: "I was first in line for a 1st class upgrade. They didn’t upgrade me but when I got on the plane, the flight attendant randomly asked someone if they wanted to move to 1st class because of an open sest"
Pros: "It was a very easy boarding process and everybody I can across seemed to be enjoying themselves."
Cons: "Seats were a bit uncomfortable and the entertainment was not readily accessible."
Pros: "On time, great service, a lot of legroom."
Pros: "Mobile entertainment was great and the crew was lovely."
Cons: "Our flight was delayed, which is a understandable part of travel. But what made it worse was that we didn’t have any visibility on our actually departure time. We were first told our flight would be delayed an hour, then the departure time was moved up 40 minutes without any clear messaging. We caught an email from Delta, but if we hadn’t, we might have missed our flight. The plane was also abnormally loud on board, and the air pressure seemed to fluctuate throughout the flight, making the experience uncomfortable."
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "Great airline stewards"
Cons: "Suggestion- Overhead bin should be assigned to the seat the person is seated in."
Cons: "SofinwS turned off for most of trip"
Pros: "Left on time all went well in Atlanta"
Cons: "Impossible to figure out what to do in Toronto at Canadian Customs. You move from secure to unsecure then back to secure. It’s a mess and nobody tells you what to do or where to go. Picture process took 4 times. Nobody tells you that you have to transfer your own bags from Delta to West Jet. I even asked in a Toronto and they said no and nobody in Atlanta told me to collect my bags. So bags never made it until the next AM. The West Jet rep was very good and located the bags and they were delivered as promised. You should provide 3 page detailed instructions on how to handle Toronto. I am a seasoned traveler by the way. I’ve never seen anything worse. I could go on and on."
Cons: "was a difficult transition from delta to west jet in Toronto and we almost missed the flight"
Cons: "Bullshit seating...will happily put frequent flyers next to the freaking toilets."
Pros: "The staff is very friendly. Most pleasant airline I've flown with."
Pros: "Left early and arrived early."
Cons: "Smallest bathroom on a plane I've ever seen. Could barely sit down without my knees banging into door or wall."
Pros: "The flight attendant named Steven went so far beyond the call. He was attentive, he fixed our video system when no one else could and when he learned we were celebrating an anniversary he brought us a present. He was awesome!"
Pros: "Refurbished plane. Lighting was good"
Cons: "No TV screen"
Pros: "A simple and pleasant experience!"
Cons: "Everyone was professional and polite."
Pros: "Overall the actual flight was good..landing was kind of hard but I'm alive so not stressing that"
Cons: "..but the multiple delays are ridiculous, I would not fly Delta if I had a feasible choice."
Pros: "We flew first class for the first time. Now I don't think I'll fly any other way!"
Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"
Cons: "Delta should change their name to always delayed"
Pros: "Weather, I think, caused a delay for my flight to Atlanta from Dallas which results in missing my connection. I was traveling with my 4-year old granddaughter. However, when I arrived having already missed my flight, I found special assistance area and was able to immediately connect with an agent who booked us on the next flight (last flight of the day to Richmond). Saving the day."
Cons: "All the planes were full and did not have enough room for carry on causing delays and getting the flight off later. The gate agents and crew did what they could to get the plane loaded faster, but they loaded the front first and those in the back could not get past making loading the plane take even longer."
Pros: "That a delta plane actually had seat back video screens- First delta flight ever that I've been on that did. But every ones screen froze up just over an hour into the flight."
Cons: "Even though the Atlanta to Toronto arrived 'early' I had barely 20 minutes to get to the other plane- I would not have made it with out the amazing staff of weather and the Toronto airport. I use a wheelchair and even zipping through as fast as I could I was 15 minutes late arriving at the gate. I booked this flight thinking I had at least and hour and a bit between flights. Thankfully others on my flight were also late so the Ottawa bound plane did not leave on time"
Pros: "When you are delayed, there is not much to commend."
Cons: "Delayed. That pretty well says it all."
Cons: "Told to drop down a class on arrival at gate."
Pros: "i love the view from the window seats and that I was able to relax and the snacks."
Pros: "Plane was comfortable"
Cons: "In order to leave airport on time (plane came in late) they claimed overhead space was full and that remainder boarding passengers had to check their bags. (Bags to be picked up in baggage claim) When walked into plane saw plenty of overhead space for carryons!"
I travel with a Service Dog. Have a relief area please on both sides of security. With fake grass got the dogs and washing area so it will not smell of hog urine.
Pros: "Crew service was excellent"
Cons: "Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!"
Pros: "Boarding process, inflight service"
Cons: "Flight was canceled, was booked on flight 812, that flight was also canceled. I didn’t get to Quito until 24 hours later. Customer service was terrible in terms of providing accurate information to passengers."
Pros: "I asked to be seated next to my travel partner at check and was told it was done. But I ended up in the last row and he was in row 17.....So much for being a frequent flyer on Copa. Plus there was no over head compartments in the back of the bus for carry one. The staff was not truthful not helpful."
Cons: "Much better treatment especially since I have Copa frequent flyer miles. The hombre that cheed me in did not try to seat my partner and I close."
Cons: "My bag was destroyed in my Quito to NY flight. But prior to this, my nag was delayed from Panaman to Quito. I am disaappinted"
Cons: "Blankets could have been clean. Crew could have been nicer, flight could have been without constant turbulence."
Cons: "The mini TV screens are hard to see if you're seated very far back. And it's also hard to see the mini screens if other people have their window shades opened, so the personal screens for longer flights seem like a better alternative."
Pros: "The only thing that was liked about this flight was the fact that I had an empty seat next to me."
Cons: "The fact that there was no TV screen next to me for a 7 hr flight is atrocious. The fact that I was expected to download an app is ridiculous. The food was awful. I dumped out all my water and was given very little on the flight. My seat wouldn't recline."
Pros: "A better flight experience than my MGA-PYT flight. Good entertainment system, simple, intuitive and best of all functional. Cabin crew was good about keeping passengers well hydrated without needing to remind them. Did provide sufficient food. Service was attentive,"
Cons: "Since I sat at the extreme back, by the time meal service arrived at my location they had run out of the chicken option. Food was mediocre."
Pros: "Excellent airline. Best to connect the America's."
Pros: "Same as previous flight; cabin crew was great"
Cons: "Dirty bathrooms, limited entertainment options"
Cons: "I did not like the 2 baggage 23 kg rule. International flights are always 32 Kg. I had just one baggage with 29 Kg. and you guys wanted to charge me 104 extra dollars for my only one bag! Too much. The 32 kg for international flights is the commun rule among all airlines, except Copa. Need to change it. Thanks"
Pros: "Quito check was best ever. Got an exit isle."
Cons: "Food was weak."
Pros: "Atención muy buena y cómodo el avión"
Cons: "Delayed flight for around 25 to 30 minutes"
Pros: "In-flight entertainment was good and headphones offered without being asked. Blankets were placed on seats for those who wanted one."
Cons: "TSA agents at Panama Airport are the rudest people I've ever met. Ruder than TSA Agents is USA if you can believe that! I've flown out of Panama several times and they are rude every single time. Seats on plane are very uncomfortable."
Cons: "Everything was unliked"
Pros: "Everything was very efficient and everyone was very pleasant."
Pros: "Service counter in peru 100%"
Pros: "They crew and food was Excellent."
Cons: "We have flown on for COPA flights and three including this one had departure delays. Also sitting in the back seat was not only extremely uncomfortable for a four hour flight but the fact that you could not recline on that row made it even worse. Finally it was hot there."
Cons: "They didn’t have any vegetarian meal. And the planes are different from the ones that flies to NY"
Pros: "I slept through the entire trip."
Pros: "The staff was nice and I liked that it had a TV screen for each chair with entertainment."
Cons: "I paid extra for a seat which stayed it had extra leg room. It seemed to be the same as every other seat. The only benefit is you get to board sooner and get off the plane sooner. As far as extra room I should have booked an emergency door seat."
Pros: "Flight was on time. It was my connection flight, arrived from Mendoza ARG and continued to Toronto. In Mendoza I got boarding pass for second leg of flight (Panama - Toronto) with the gate number and boarding time. Everything was correct, not even gate number changed. Plane was new, crew OK, food OK. It was a pleasent flight."
Pros: "Plane boarded well."
Cons: "Cabin lights were on all night, seats were more uncomfortable than usual."
Pros: "The crew was friendly and informative. Even though it was a full flight it was very punctual."
Cons: "How people are randomly pulled of flights and stuck in countries and cities they dont want to be in due to the airlines overselling policies. It doesnt provide security or comfort as a flyer with the airline and makes me think twice about buying again with airlines that can do this type of things to their customers."
Pros: "My destination to Peru, easy connections. Good movies."
Cons: "The crew was not friendly. They look tired. They don't smile."
Pros: "I liked the food and staff."
Cons: "I did not like that the seats were a bit uncomfortable."
Pros: "I've always had a great experience when I travel with Copa!"
Pros: "The food and service"
Cons: "Maybe more entertainment for a 5 hour flight"
Pros: "All was. Ganythingood"
Pros: "I like the service,food and punctuality."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Nothing since my negative stressed the whole trip."
Cons: "We have long names, 4. It was correct in the booking with Layak but copa charged us $120 US / 2,090 MXP For correcting. Saying that Kayak didn't transmit everything. It was pay or be denied boarding."
Pros: "Friendly crew, good food."
Cons: "Cheap earphones provide very bad quality of sound. I barely could hear anything. I had to use my personal earphones."
Pros: "Food was great!"
Cons: "I don't understand why we go through security and then need to clear out of the gate and go through security all over again. That was strange to me"
Pros: "Same as above"
Cons: "Same as above"
Cons: "No individual media screens for 5+ hour flight. Had individual screens on the flight down. Also, had to go through security again at the gate in Panama city which meant getting rid of water purchased within the terminal and there was no where within the security parameter to buy water."
Cons: "I'm still traveling.. copa rebooked on united.. is coming in at midnight instead of 2pm.. missed an dinner event I have planned. Disappointed some people.. plus I'm still not home.."
Pros: "They paid for our food and hotel."
Cons: "Every flight with them I had this week was delayed and canceled. I missed connection flights and one of my connection flights was delayed. At the end of the trip all my luggage never made it back to Boston and now I can't get In Contact with anyone to find my luggage."
Pros: "everything was fine"
Pros: "I like punctuality and service!!!"
Pros: "The service and employees"
Pros: "The leather seat was roomy and comfortable."
Really different experience sitting in business! Comfortable and great service.
There wasn’t an option for not applicable under food. No food on this flight. Good coffee though.
Pros: "Politeness, dedicated and professional."
Cons: "I can't see what, it was all good."
Cons: "Terrible boarding process"
Cons: "due to weather a pile of flights were cancelled, we had to call West Jet and get re-routed"
Pros: "The crew were nice."
Cons: "The flight was very delayed due to weather, which is fine. However, more information would have been really nice."
Pros: "Everything, thank you"
Cons: "Nothing, everything was perfect, thanks."
Cons: "After checking in 24 hours prior and receiving my boarding passes when we got to the airport we found out our seats were changed and only one of them was confirmed if not for one empty seat on the plane we would have had to stay behind this is unacceptable That we were not informed of these changes"
Cons: "It would be nice if WestJet didn't gouge customers during unfortunate circumstances"
Pros: "Crew was friendly"
Cons: "Seats uncomfortable and no on board entertainment"
Pros: "The bathroom was extremely cramped! No TV available on long flight."
Cons: "I signed up for a wheelchair when I purchased my ticket. There was a delay getting me a wheelchair in San Jose to get to my gate. After landing in Toronto there was not a wheelchair waiting at the plane exit. There was a wheelchair inside the airport - but no one available to push it!"
Pros: "The staff at the airport in Cancun are amazing! Wonderful service from the time you enter the terminal till you are checked in and through security. The flight on WestJet was excellent."
Cons: "Getting through YYZ is horrible. Two CBSA clerks checking the customs forms at the exit of the baggage area (twelve pickup areas). Really? Get a grip CBSA."
Pros: "The staff on board the westjet plane were nice but a bit short (except one blonde women flight attendant, she was lovely). The others seemed to be a bit short, likely due to heat or annoyance at punta cana airport"
Cons: "The boarding of the plane was by far a complete failure. I understand we are held hostage by PUJ airport but westjet needs to step up their canadian staff there. Language by westjet staff basically Spanish only and rude. We waited on a bus to drive 10 feet to our plane and the driver seemed to enjoy letting us sit in a closed bus with babies and children and elderly. One day this will cause a serious medical issue and westjet will pay dearly. Again, I am aware we cant control that but having a canadian manager there to ensure common sense is used with their customers from gate to plane is a must. Until better I will never fly westjet from there again. On the plane they ran out of food. Again major organizational issues from the companies point of view. Also made me pay twice to pick my seats on my connecting flights. This is petty and cheap. I will be demanding a discount or rebate from westjet due to all the above. If not my story will continue."
Cons: "I was told I had time to run to washroom before boarding, and 5 min later the boarding area was empty and I was locked out. Plane was ready to leave me because the guy at desk forgot to tell them I wasn’t there yet. Thankfully I was able to hunt someone down to let them know I was there."
Pros: "The trip served its purpose in getting us from point A to B. Good"
Pros: "Easy to change flight same day to one flight earlier."
Cons: "Forced me to check in my (undersized) duffel bag carry on. Then forgot To load the bag onto the plane. WestJet cited a questionable and unlikely reason, that the bag was not loaded due to baggage to passenger weight ratio for safety reasons, even though flight was far from full with multiple empty rows. Plus there was a grand total of only approximately 12 pieces of baggage at the carousel. Also the plane’s auxiliary power generator was broken, which meant no a/c while on the tarmac before and after takeoff. Cabin was warm though not intolerable, however led to delays at both origin and destination airport due to having to wait for an external power supply truck. No in flight service due to supposed turbulence. Which would have been fine, except there really wasn’t much turbulence. Didn’t affect me, but my neighbor’s entertainment system was broken. However, these multiple issues and the broken power generator makes me wonder about what other maintenance issues have been overlooked or not addressed. Most of all I was offended by the clear lack of honesty about my baggage. If there really was a weight limit safety issue despite the plane being far from maximum capacity, then there are much bigger issues with the plane that makes me never want to fly WestJet again. But don’t insult your passengers by lying to cover up your carelessness. My baggage arrived on the following (my original) flight, but that which was delayed by nearly two hours. I’ve flown on United, Delta, Southwest, JetBlue, WowAir, AA, Alaskan, Virgin, American Airlines, United Airways, China Air, EVA, and Air Canada. So far, WestJet has been by far my worst experience."
Cons: "Poorly organized departure lines had plane boarding late, resulting in a long wait on apron for takeoff slot. Late arrival in Toronto meant waiting for a gate, and then customs delay due to multiple arrivals at once"
Pros: "Horrible check in"
Cons: "Rude staff"
Cons: "The flight was 5 hours 40 min late The Flight attended (her name was if not mistaken Staysy or start with S) was staying at the door as a security guard in a detention center without formal greeting “welcome on board”, no smile at all and later jumped on me regarding my bag. I was seated when her collage pulled my back bag from the compartment to make room for a bigger luggage, left it on the seat next to me and said will take care later. With frustrating tone Staysy showed up and command me to put it under the seat. I told her to put it under and not to command me with this tone... as it was not my decision the bag to be there. She did put it under but kept making comments and even did not apologize. A frustrating flights - over 5 hours late with spicy flight attendant attitude."
Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."
Pros: "The cabin crew were outstanding on WS709 today. This is my fourth trip with Westjet, and today stood above. Diane was beyond efficient and pleasant while maintaining a smile and grace, while a number of unattended children were onboard. My seat was changed, and that's fine - mostly because of the manner in which the crew at Pearson handled it. Then, I couldn't resist giving up my re-assigned (centre) seat so that two sisters could sit together. The two folk in my row were lovely, they talked more than I did, but when I joined in, it was a genuinely pleasant conversation. Three strangers, meeting per chance. The woman next to me had given her seat up for a family to sit together, so it really was a chance encounter! Diane needs to be promoted!"
Cons: "While things happen, I wonder why when I was readied a seat, it was missed that two children, sisters, were sitting in separate rows? Should they have automatically been assigned two seats together - they were unaccompanied. As happens, an 'aunt-like' woman was seated next to them, and again, Diane was an another in-charge auntie!"
Pros: "It was clean and on time"
Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."
Pros: "Crew was good as usual."
Cons: "Thought the flight may have been delayed due to issues with ice rain in Toronto. From what was said, it wasn't that, some other issue with the plane and a cancelled flight in the west. No email in advance, no apologies, no freebies (like even a stupid sandwich). You sit an extra 2 and a half hours in an airport with a 5 year old before a 4 hour flight, and see how much the lack of anything grates. And paying for the first bag on the flight. And the emails they did send were after we were already at the airport-in no time to do any good. I Usually like West Jet , but losing my faith in them. Wonder how flair is..."
Cons: "Yea missed the connection due to taking an obviously not sick young woman off flight from Jamaica I am a doctor"
Pros: "No much.."
Cons: "To start.. due to your company combining two out going Toronto flights in Vancouver and then being late off the ground in Vancouver because if that we missed our connecting flight in Toronto to Ottawa. This in turn made us miss a very important appointment in Ottawa. I’m sure the company loves that they saved money by combining those flights however you flunked the test with me. All the corporate could care less about me missing my flight after they look at the bottom line but I will be taking my $1600 plus money elsewhere in the future because of the aggravation, frustration and I don’t care attitude that your company has provided me. I’ll I want to do is get back to Vancouver in my return flight hopefully put most likely on time with my two girls and forget that your company does exists. Thanks for the headaches and goodbye.."
Cons: "The very long delay, the aircraft was extremely crowded and then we arrived late"
Pros: "THE flight got me home"
Cons: "Th check in staff made light of what seat I was assigned stating it was the best seat. 23A a bulkhead back row seat that did not recline. I was then Seated next to an individual that should have had two seats to themselves instead of most of my seat and theirs. I was literally pressed into the bulkhead by the very large person next to me. Who had another large individual next to them. WestJet used to be a great airline that Had a little more legroom. Now airlines like flair offer the same flights with more legroom wider seats and far lower costs. WestJet has lost me as a customer that used to pay a little extra if There was a WestJet flight option"
Cons: "Even though it was the first flight of the day, WestJet still left an hour late which meant I missed my connecting flight. That meant I also had to rebook my ground transportation an additional cost. Why they couldn't manage to get the first flight of the day out on time, I don't know. This stuff happens, and I am generally a patient and understanding person. That said, WestJet not only caused inconvenience and added expense, the airline had absolutely destroyed my snowboard bag. It was damaged so badly that I had to tape it up just so I could get out of the airport without losing my stuff everywhere. The WestJet employees didn't say anything about the damage, and clearly hoped I would just go away without making a claim. To make matters worse, they only pay part of the cost to replace my luggage."
Cons: "I flew Toronto-Calgary-Palm Springs and then Las Vegas back to Toronto. Only the Calgary-Palm Springs flight (the shortest leg) had seat back entertainment including satellite TV (although it cut out half way there). West Jet should have such entertainment available on all of their longer flights (consistent with the likes of Jet Blue that has had it for years). I would also point the disaster at the West Jet recommended Airport Lounge i Toronto. I almost missed the flight because there was A. No flight information available in the lounge like everywhere else B. The TV available in the lounge was on the information channel which included the time but froze up at some point (I checked the time and though I had about an hour before the flight and had hour til boarding. When I looked up again about twently minutes later the time was exactly the same. C. The Lounge was 20 minutes from the gate and this distance was a total surprise. I provided my boarding pass and the receptioist said nothng about the distance (unlike other airport lounges that I have visited). Note that I stopped into the Chinook Lounge in Calgary to see if they had addressed all of the complaints. I asked how far away my gate was and what steps I had to go through to get there and they had no clue. It turns out that one must take a shuttle bus, go though security again and then go through US customs so bottom line is that one needs the adviised three hours and the Chinook Lounge is essentially useless for travellers connecting to a US destination in Calgary. I would suggest that perhaps your CEO or senior staff should go through the experience of using the above Lounges and believe me this would result in A. Demanding significant improvements or B. Recommending Alternative Lounges or C. Advising that these lounges not be used (and certainly not featuring them on your web site). One additional comment. I arranged to meet someone on your Toronto-Vegas flight at McCarron (last Tuesday nite). There are 26 different luggage carousels so I positioned myself in the middle and monitored the flight arrival information. Officials at McCarron Airport failed to indicate that your plane had arrived. As a result, I was delayed in making my way to meet the individual at Carousel 26 and we missed making contact. Most Toronto passengers were already leaving with their luggage so I approached one of your staff who to put it lightly was useless (not sure why she was there). She would not tell me if my party was on the flight or even when it landed or provide any solution. The McCarron Flight Info Board still did not indicate arrival of your flight even after basically all the luggage was gone. I finally got someone who worked at McCarron to contact the PA Announcer and ask my party to meet me at Carousel 26. The PA Announcement came over a few minutes later ... but said to meet at Carousel 16. Gross incompetence all the way around. Dennis Egan 519-513-1025"
Pros: "Tall dark haired flight attendant from Prince Edward Island was very accommodating is very professional. He had his jacket the whole time and it made flying on west jet seem sophisticated and like we were important enough to dress up for. Also the female flight attendant that did the announcements was great. She made the announcements in a friendly, slightly humorous way rather than sounding bored and businesslike and "let's just get through this" manner."
Cons: "Lack of ice for drinks and snacks. Also, I have noticed that on many flights now, they start with paid service and then free beverage service and often that is about 2 hours into the flight. I realize you probably do that to keep those who need booze from getting anxious or angry, etc. and to make money, but it makes me, who paid the same for my ticket, feel iike steerage class. It would be nice if those of us who aren't puchasing booze (which also includes those who want booze) could get served first, then do the paid. These are little things, but would distinguish you from others. If I knew when I flew with West Jet I could have several packs of crackers or cookies or a small cheese and cracker pack along with ice in my drink and quick soft drink service along with flight attendants that were allowed to be friendly and have a sense of humor, I would consider West Jet more often and even pay a little more. I would pay to be treated a little better than the others."
Pros: "My first trip started on a poor note; I got to airport about an hour before boarding, only to find out that my flight was rescheduled from 9:30am to about 6:15pm ( or so) on that same day without prior notice. I went up to the counter and asked for confirmation for the switch and inquire if there was an issue, which may have affected my original flight. Turned out that the change was due to weather conditions at Toronto (makes sense). I had suggested that it would have been nice to receive some sort of notification, before starting that day way too early and inconvenience of going to pickup my car from the airport parking, only to come back again. The attendant sympathized with my plight and compensated me with a lunch voucher (which was nice of him and WestJet). Matter was resolved; I came back to catch my flight and the trip was wonderful :)"
Cons: "I didn't like the fact that my flight was rescheduled without receiving any notification from Westjet."
Cons: "It wasnt possible to connect to entertainment system or wifi even though I had paid for wifi"
Pros: "It was a smaller aircraft and the staff were friendly"
Cons: "was right at the back of the plane and could not hear the announcements clearly."
Pros: "One flight attendant"
Cons: "Everything. I never right reviews but I fly everywhere and this was the worst experience ever. Delayed flights and bad instructions. Really horrible customer service"
Pros: "Friendly , helpful staff . Who know what they are doing and try to accommodate you with minimum fuss ."
Cons: "Nothing comes to mind this trip"
Cons: "Sat be side large man. Took up too much space."
Pros: "Everything except the delays. I like the new app on your phone or tablet to watch movies and TV (and it's free now to watch movies like on AC!). I approve of this change westjet. The staff are very good at informing customers to make sure they download the app before boarding. However because people generally suck and don't listen there is always someone complaining about not having the app on board afterwards."
Cons: "Unfortunately this flight number is always delayed, WS269 Friday YHZ to YYZ. This is the flight I always pick for work schedule compatibility, but have found it to be delayed 30 min to 2 hrs the last 4 times I've taken it in the last 3 months."
Pros: "Got to my destination..."
Cons: "Westjet will nickel and dime you for everything. Did a +9h flight from Vancouver to London and no meal is included during the whole flight. They keep trying to upsale you for everything. Not only is the food expensive it is also real garbage. Flight was delayed by 75 minutes and nearly missed my connection. Of course no checked baggage is included in your already expensive ticket. You have to fork in another 30$ for the privilege of checking luggage. WestJet pretends to offer 200-300$ cheaper plane tickets compared to the competition, but this is false. I found plenty of other flights for same or even cheaper prices with quality airline companies like Lufthansa or Air Canada that include a meal and checked baggage and other perks, but in my case I had already booked. I really recommending you looking for other airline companies for any flight that is not short haul. WestJet's slogan is an airline company with owner that care... Whatever the hell that means. Maybe someone can explain? WestJet brags about it's outstanding customer service while at the same time cutting every corner possible on service. Kind of a contradiction."
Pros: "Free wine and beer."
Cons: "Our flight for Toronto on Sept. 5 , # WS589 was delayed of about 1 and half hour; so, me and about 20 other passengers missed our connection in Toronto. The crew said that Pearson airport was on a shut down due to severe thunderstorms. But the weather was nice and sunny when we arrived Toronto; in fact my connecting flight ( Hainan airlines HU 7995 had left 20 min. earlier- on time- for Bejing. The crew in Westjet plane told me that all airlines were delayed in Toronto airport due to bad weather , and so that I would not miss my connecting flight."
Cons: "We had a connecting flight through Toronto to Vancouver. First the flight was deleted from Charlotte resulting in a missed connection. In Toronto the WestJet agent directed us back to the Departure counter which required us to go back through security. There was three gate changes and the flight to Vancouver was late. Our transit to the hotel was closed resulting in an extra expense with taxi fares. Not a good experience overall."
Pros: "The fact that air Canada had a flight around the same time"
Cons: "Kept delaying with no clear idea of when we'd actually take off"
Pros: "People were friendly"
Cons: "Feels like there was no schedule - delayed in LA and the waiting for a gate in TO"