Flight was good. Long travel, there should have been a second beverage services
Air Canada crews are very professional. I am a long time customer and keep going back becausr of how i am treated
Had to wait over an hour before finding a gate
Pros: "Direct flight nothing else"
Cons: "Service could have been faster. Do they not give nuts anymore or a full can of soda? Plane has never been cleaned judging from the ventilation grills and the floor, perhaps in another lifetime..."
Pros: "Nothing. I flu form FLL to Yul and back. I have 3 hours delay each time. At the beginning they announce 1 hour and after that nothing. No explanation why."
Cons: "Continued. In my way back my seat was on the back of the plain. As soon I take my seat an urine smell hit my nose. All passengers around me complain about same issue. Soon we find out both back restroom have no water. We have to endure that smell all trip. NO MORE Air Canada. Is the 3rd bad experi"
Pros: "Crew was great. Especially Reagan"
Cons: "Poor choice of movies"
Pros: "Love the pods."
Cons: "Food not quite as good as the trip out. Steak was over done."
Cons: "the poor Air Canada Rouge employee boarding the passengers from the gate was alone but it was hard to see her working so hard. There should have been 2 employees there as it was very busy and many had to wait. I had wheelchair assistance and was left at the wrong exit for my shuttle and had to walk quite a distance, which took me a very long time, and therefore added over an hour to my travel home."
Pros: "Breakfast was excellent"
Cons: "TV screen were too dark"
Cons: "Onboard entertainment did not work. This 5 hour flight did not even offer a snack. Flight was late to leave, and then sat on the runway for 40 min on arrival. The Captain announced a "10 min wait". This was misleading."
Pros: "Smooth flight."
Cons: "An hour late leaving due to lack of gate staff. Employee called for help but was slow coming to help. Father with a little child insisted that he needed to reclining his seat so very cramped. (He had an empty seat beside him)"
Pros: "The pilot made the flight a fast time. The airfare was a good price."
Cons: "The seat leg room was too cramped and the plane was older with a noisy cabin in the rear third area"
Cons: "Food was hilariously repulsive. Shared photos far and wide on social media."
Pros: "Calgary air port was very beautiful. I did enjoy movies."
Pros: "The flight attendant was very nice and smiling."
Pros: "Flight arrived on time despite leaving 20mins late. Entertainment is still free."
Cons: "Boarding is not well organized causing delay"
Cons: "they lost my luggage and their customer service person is not friendly or helpful."
Cons: "Seats are to close. There is no leg room."
Pros: "Flight was on time. Personal entertainment is very good and crew was great."
Cons: "Boarding is always a bit chaotic with the carry on bags. I am tall, so economy seats are always uncomfortable."
Pros: "Decent flight. Sadly the audio on my inflight entertainment system did not work. Regular seats are cramped as per usual."
Cons: "Delayed because of mechanical issue"
Pros: "The crew was friendly"
Cons: "Seats are extremely small and cramped. Temperature was too cold during the flight and there wasn't even a fan on so it was the cabin temperature which couldn't be adjusted. In addition No blankets or cushions were provided. The leg room was horrible. I'm only 5'5" and I felt cramped, so I can't imagine how it would feel for someone taller. also, no one checked bags due to the newly imposed fee so everyone crammed their luggage into the overhead compartments and many of us had no room to store our carry-ons and had to put it below our seats, causing even less leg room. the Hawaiian airport also locked out the waiting area for international flights back to Vancouver due to some policy that the area must be locked down until the plane has arrived and everyone is off the plane. Many of us were sitting on the ground outside in the non-air conditioned hallway in front of the stores like homeless people for over 2 hours. Luckily seniors were sitting on wheelchairs and did not have to wait while standing or sitting on the ground. They finally let us in 20 minutes before boarding but really by then it made no difference."
Cons: "lack of seat/leg room...."
Pros: "The planes were as expected, nothing special.."
Cons: "Our flight was delayed, then delayed further with no explanation. No one knew if our connecting flight had left yet, no help in Toronto's confusing airport. TSA was more helpful than the Air Canada staff. Seemed like everyone had gone home for the night"
Pros: "Crew is polite but A c should be ashamed to herd people in such tight spaces that are only for cattle. People were scwarming Fidgety Quite terrible Please no longer recommend the ' rouge ' flights to people Regular flights are ok but the rouge They should be ashamed of themselves and you to for selling them"
Pros: "Nothing specific"
Cons: "Old plane, broken headphone jack, ignorant cew"
Cons: "Our inbound flight was two hours late. When connecting through Toronto, they lied to us. They said that the outbound connection was on time, that we'd likely missed it. Then, after standing through their requisite customer service line with only one open desk for two full flights, we were told to sprint through customs. We arrived, breathless to find the connection was delayed. We were told that they don't post the delayed connections for fear that passengers won't run or that U.S. customs will close. Uncommunicative and untruthful, their service is atrocious."
Cons: "People could be friendlier"
Pros: "The crew was kind, helpful and expedient in their work"
Cons: "Flight cancelled. had to spend night in Vancouver next day flight delayed had run fast to catch connecting flight to Deer Lake. Appalling that you guys are so useless with a flight on a major route such as Vancouver to Toronto. Will fly West Jet next time."
Pros: "Convenience and ease of flying through Abbotsford. Ground staff was amiable and helpful in Abbotsford."
Cons: "Not enough leg room!! I'm 6'2" tall. I can't simply make my legs shorter. The food choices were limited. Please make the fruit and cheese platter available all day."
Pros: "friendly staff, quick flight, comfortable seats"
Pros: "They were on time. We weren't told of any mechanical issues with the plane that could cause delays. Stewardess were helpful and courteous."
Cons: "1 bathroom for entire coach class? Consistent line of 4-5 and sitting in the back meant someone standing next to me. Turbulence mandated seating generated overt unhappiness from many passengers."
Cons: "Three hour delay. Getting into Atlanta at 2:00am"
Pros: "Food was decent, beverage service was frequent"
Cons: "Service alarm button is in armrest, dings constantly during flight when people sleep on it"
Pros: "Comfortable plane!"
Cons: "One flight cancelled and the rebooked flight was delayed 2 hours, causing us to miss connections. We ended up arriving in Montreal 9 hours after originally scheduled going from Columbus, Ohio to Montreal."
Cons: "To have to pay for entertainment"
Pros: "Arrival and departure on time."
Cons: "Prefered seating promised more leg room. However I paid 63 dollar extra for same type of economy seat. Long lines to drop bags at airport, even after checking online, paying for bags, and printing bag tags. Check in seemed disorganized. I had TSA prechecked on arrival, but still needed to wait in very long lines upon departure."
Cons: "waited for 2 hours without the crew letting us know what was going on. it was freezing due to the a/c."
Cons: "your app is useless because it didn't even notify me on the changes to my flight."
Pros: "The food area at the gates very good and tech friendly, comfortable."
Cons: "Gate information changed frequently, plane was late, which was actually good, since it took so long to transfer from my plane from Mex City to Toronto. Gate attendant was unfriendly, seemed harried."
Pros: "Because of a plane malfunction I ended up meeting 3 very good friends. The flight was okay"
Pros: "Helpful friendly staff. flight on time."
Cons: "I booked with Airmiles and only had 1 flight time to choose from. Then when I changed my flight time I had to pay double what it would normally have cost me had I booked and paid for my flight instead of using Airmiles. Why are there not more flight times to choose from in the first place when booking through Airmiles?"
Cons: "Boarding at terminal was crowded. 4 flights leaving at same time made process difficult."
Cons: "They put two people in one seat flight attendant was rude , I was traveling with my mother who has an artificial knee and they did not sit us together. The flight attendant laughed at us and said that it wasn't her fault . Awful awful awful"
The new check in process at Newark liberty airport was so efficient. Did have a bit of a bottleneck situation at security. Flight was on time, boarding was smooth. Friendly crew.. excellent communication from pilot about nature of delays. I am slightly hard of hearing and I think due to the poor quality of headphones i had to turn it up much louder than I should have.. it made it uncomfortable. It would be great if that was a priority. Impressed with main course but don’t like quality of buns.. I much prefer bread made with wholesome unrefined flour. Very happy with biscotti and the quality of yoghurt provided for breakfast!
It took them 50 minutes to get our bags!
Pros: "Why put a 6ft plus 200lb person between two smaller strangers. By far the worst part"
Pros: "Everything was great!"
Cons: "I mean nothing. But a cute added feature could be massage chairs in Business/First. JetBlue has them and it is a pretty nice special surprise. But seriously- you guys are great!"
Pros: "How easy everything was"
Cons: "The delay"
Pros: "Crew was helpful."
Cons: "None at this time."
Cons: "Check in was slow, I had to pay $130 for 4lbs of overweight bag, $200 to change a flight, they screwed up the first change and almost charged $200 more until I asked them to review the “quality assurance” call, the flight was delayed because they had to find a new crew, and again because of a part."
Pros: "fast flight"
Cons: "no crew to unload plane, ended up sitting on runway for 1 hour + at RDU, at 1:00 AM"
Cons: "Additional price for baggage , plus 8$ for a crapy meal in airplane"
Cons: "Free WiFi kn the plane was hardly working even over US mainland, before it list connection with outside internet over ocean. But it is something I do not care much about."
Cons: "Transfer from international (T5) to T1 at O'Hare is very unpleasant..Generally O'Hare is a terrible airport."
Pros: "Excellent. On time."
Pros: "Everyone was nice, boarding was smooth, and we even landed early. Great flight."
Cons: "Nothing was bad about the trip really. Crew did a fine job."
Cons: "When to Newark airport to check in, crew were very disorganized and very rude. Nobody was willing to help us and everybody tried to avoid people who looked like they needed help. Worst airport ever."
Pros: "Comfy seats. Flights on time. Free pretzels."
Pros: "Everyone was really nice."
Cons: "Not enough free food options for active duty flyers."
Pros: "Reasonably helpful counter staff that let me still board 10 mins before takeoff"
Pros: "On time departure and arrival"
Cons: "Uncomfortable seats for a very long flight."
Cons: "Everything, but mostly the fact that with absolutely zero warning they wouldn't allow my wife to carry on her roller bag.because we purchased economy tickets. Forced us to check the bag and pay for it. Almost missed our flight. Plus the staff was super rude and acted like they were doing us some grand favor."
Cons: "That I never made it to Dallas and so lost my job. Thanks to unitrd."
Pros: "Best united flight I've been on in a very long time!"
Pros: "Nothing at all"
Cons: "The flights were late and annoying"
Pros: "One of The Malé african American flight attendant was fantastic."
Cons: "The Wi-Fi did not work meaning we had zero entertainment From Califórnia to New York. To make things worse, we left at 6:30am pacific and landed at 2:40 eastern with nothing to eat. My girlfriend is diabetic só thank God we had a chocolate bar"
Pros: "The only thing I liked was the fact that there were chargers between the seats"
Cons: "My flight was delayed for 2 hours due to a "maintenance/paperwork" issue. Because of this I missed my connecting flight to Tampa and was rescheduled but now I must fly yo Newark and then to Tampa. My trip will be completed 12 hours later than originally intended and as such my plans have been upset as well as my self. I will not be flying united ever again after this trip."
Pros: "Flight left on time! No problem in OHare with transferring planes. Next flight also on time."
Pros: "it was on time. complimentary snack and drink. plane seemed to be new or very well taken care of. crew was friendly and smiling. free wifi to personal devices."
Cons: "did some fish tailing on take off I'm assuming to windy conditions."
Cons: "We reserved wheelchair assistance prior to the flight. We had to wait an extended amount of time to actually get the wheelchair assistance with 5 kids 7 and under. Due to the wait we almost missed our flight, we were literally the last to board the plane. We were hoping to grab some breakfast for the kids as we had a long flight and did not have time to do so because of this delay. This is why we called ahead to reserve the wheelchair. The people checking in did not seem to care about the delay and only told us to be patient. Sad, unfortunate experience with accessibility issues."
Pros: "Food in the airplane and the quickness of the arrival."
Cons: "They left us at the gate waiting for a long time without an assigned seat. They didn't announce boarding time, we were waiting for so long and the crew saw us sitting down and didn't call us. The flight almost left us. The lady at the airport was extremely rude, I asked her her name and she refused to give it to us. The delay was absurd."
Pros: "The airplane crew"
Cons: "They left us waiting for hours at the gate without assigning us a seat. When I finally made the line for the third time, the rude lady gave us a seat. Then they didn't call for by groups and we were about to be left on boarding time."
Pros: "Excellent and content flight."
Cons: "No complaints"
Pros: "Service and comfortable seat"
Cons: "100 dollar baggage fee"
Cons: "never flying united."
Cons: "The flight was delayed, I missed my connection, the flight attendant did not care one bit, she was a bit rude, the food was horrible."
Pros: "Entertainment could not be turned off, so there was a moving screen all the time. Selection poor. Could not access flight info. Could only watch at specific times. Seat had a hard lump very uncomfortable."
Pros: "I like that after my 1st flight was cancelled, they booked me on another flight that is so delayed I'm still waiting at the airport!"
Cons: "I'm still waiting at the airport"
Pros: "The customer service was very professional and collaborative."
Cons: "I missed my second flight by 10 minutes due to a delay from my first flight and was only refunded a small portion luckily I found a good price with Jet Blue wich worked out better"
Pros: "The United skybus we were on from ORF to EWR was comfy."
Cons: "Waiting on the tarmac at ORF for 1.5hr to find a de-icing crew and nearly missing the next flight leading to a multi-terminal sprint to make it."
Pros: "Price was fair"
Cons: "Bathroom was nasty"
Pros: "Good movie choices"
Cons: "No food. Just some peanuts"
Pros: "Crew was very friendly."
Cons: "Nothing, great flight."
Pros: "Everything , great service , very attentive , smooth flight ."
Pros: "The flight was on time."
Cons: "Seats were uncomfortable, no TVS & food was horrible"
Pros: "Everything was well done except for the United check in. Too many of us passengers were unfamiliar with using kiosks."
Cons: "A few more staff to help with kiosk check in. We have not flown in 10 plus years and consequently, the various check in requirements were unclear."
Cons: "Could not get seat assignment 24 hrs in advance. Website said see desk. Phone call to United said pay more $ get a seat. Had to check in twice, once with bags...still no seat...wait in line again at gate for seat."
Pros: "I was informed all the time"
Cons: "The plain was delayed for too long"
Cons: "Seats uncomfortable, plane old and shabby and staff unfreindly and unhelpful."