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The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
The flight crew did a good job, the main problem I had was in the layout of the pod itself. I know it does not matter but the connection for the head phones was not A- easy to find, B- very difficult to do based on the placement ( behind the right shoulder, very hard to reach, the type of plug on the frame vs the actual plug of the headphones), C due to the location and the way it connected, it did not allow me to use my own headphones, D- very low quality and very uncomfortable headphones, E- Surprisingly, very old selections of movies, for me, at least. I will still fly with Lufthansa as you deliver a very good product overall and I enjoy the quality of service, the ease and the prices. Thank you.
I understand that German food tends to bland & tasteless, but please try to incorporate some flavor in your food. Also, always have chicken as one of the options.
With the boarding process, shuttle to the plane, and boarding there we ran about 30 minutes late. It was okay for comfort for a short flight.
my flight was cancelled. next one scheduled 2 days later. no hotel provided. worst airline experience ever
I had a good experience With Lufthansa, although on one of our seats, the headrest was broken and kept falling off. The only thing that would make a better experience if the seats in economy were not so small as when one pulls their seat back it leaves you very little room.
Boarding was one hour late. Gate notification was incorrect (notification said gate 17, actual was gate 14). Took shuttle bus to board the plane. Late arrival of plane at Turin impacted travel arrangements to the event.
Very good- my first flight with Airbus A380/800. Some of the food was not tasty , however. Everything else was excellent- the crew, the comfort, the process.
Crew had connection details for only 2 other flights and gave less than empathetic guidance.
Always delayed, always. luckily our next flight was delayed or we would have missed it. Cabin crew were great and informative, ready to help.
Seats much smaller/less leg room than united from Phx. Biarding was very poor and unroganized.