Pros: "Food was great"
Cons: "Smoothly flight"
Cons: "There was no inflight entertainment screen. Would have liked one on a 4-hour flight."
Pros: "The crew did the best they could"
Cons: "Flight was super delayed with no explanation"
Cons: "The entertainment system was lagging and the seating was tight , I got to be close and bond with my 70 year old neighbor"
Cons: "I used Kayak to find my ticket and fill out my information (all kayak logos on top of the page and so on). However, when my confirmation email and e-ticket came in, they were issued by Budgetair.com. I had no experience with them and took it to be a reliable website since they were working with Kayak. However, I had to change/cancel my flight because of delayed passport delivery, and this is when everything turned very Ugly! I had to spend an hour over the phone to get connected to an agent with BudgetAir, who disconnected the line within 2 minutes saying: “please hold so I can pull up your information”. This game went on for 6 hours. I tried to connect with the airline directly to make the change, which was not possible since Budgetair had placed a restriction on this ticket. After 6-7 hours, which meant no work for me or lunch because I was sitting behind my desk with a phone on my hand, I got through an agent who was rude and impolite. He took 15 minutes to find flights for the new dates (I did it in 2 minutes on their website), and then told me to pay $315 in extra fess. When I inquired that the prices on your website for the exact same ticket is way cheaper than my original ticket price, he got angry and aggressive. Basically implying that I have no choice to take their offer as is, or let go of my original ticket price of over $2000. Long story short, DO NOT buy from BudgetAir if you like having a peace of mind!"
Pros: "Cabin crew were terrific!"
Cons: "The unfortunate delay of our flight. And the entertainment systems seems to be getting old. What I mean is that it is by todays standard very very slow to switch between menus etc. And in some cases did not display all the menu content."
Pros: "Exit seating with more leg room."
Cons: "No power plugs in a 4h+ flight is not acceptable. That should be standard for every passengers. Unclean seats. General abrasiveness from some of the staff."
Pros: "Nothing much"
Cons: "The wifi never worked and the attendant did not really care"
Cons: "We arrived in Munich 40 minutes late and so we missed our connecting flight."
Pros: "getting of the plane!"
Cons: "the bed bugs, no lights, no comfort, the cold, very limited service"
Pros: "The boarding and deboarding of the plane were done quickly."
Cons: "The flight was delayed 4 hours and the entertainment selection was subpar."
Cons: "Mostly everything"
Pros: "On time flight. Friendly crew."
Cons: "No food unless you bought it, minimal service."
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Pros: "Loved how the ride was dead so I was able to get a whole row to myself and stretch out. Food was excellent! Flight attendants were very nice!"
Cons: "The television screen with on-board entertainment options didn't work properly, so I was unable to watch movies/television or play games. This was disappointing as it was a fairly long flight."
Pros: "flight attendants were very nice"
Cons: "not even peanuts! seats seemed even more crammed together than usual"
Pros: "The counter assistant was very, very nice."
Cons: "It is good that the flight was very short. The seats were crammed together and the plane was very small. I felt like I was in a sardine can."
Cons: "Flight was delayed multiple times. Flight was scheduled to take off at 1210 pm, delayed to 1510, delayed again to 1700 then delayed to 2110 and hen finally boarded at 2230 but the flight did not take off for an additional 2 hours making the total flight delay 12+ hours. My mom did not speak English and the staff at the boarding gate would not provide her a translator nor where they willing to talk to us over the phone to assist her. I understand that delays happen but the lack of assistance and multiple delays was alarming (with clear weather). Air Canada device over the phone was unprofessional as well when I called to discuss the lack of assistance we received."
Cons: "Despite being good weather, flight was delayed for almost 6 hours without any explanation given to passengers. I believe the airline cancelled our flight so they can consolidate 2 flights for cost savings.... never fly again with Air Canada"
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Cons: "There was a long wait at bag check with a handful of people checking in and handling complaints and seating change requests. This could have been more streamlined-- maybe a separate line for people just dropping off their bags and customer service. Otherwise, once it was or turn, everything went smoothly until the end of the flight"
Pros: "I really liked the entertainment. Not knowing the Toronto airport I did ask a few crew for help where to go for customs and continuing flight. We got a ride to get closer to customs. After going through customs we asked again where to go for continuing flight and finally got to our location and they were just starting to board. Felt a little too rushed no time for bathroom break."
Cons: "Leg room not very much with bag in front under the seat in front of you. Legs fell asleep and knees locked really needed more room for legs."
Pros: "In attempt to recover the failure, they gave one complimentary drink."
Cons: "Planes got messed up which caused groups to get separated. Plane went from a two aisle plane to a single aisle. They had some sort of excuse but I am sure it was primarily to save money since the flight was not full. In flight entertainment kept restarting and the head jack hardly worked. Flight was delayed over an hour due to the plane switch. Also, to top it off they had one attendant that was dutied out so we had to wait longer for another flight attendant. This should have already been figured out before. I have flown Air Canada a lot and this was just not like them. Quite disappointed."
Pros: "friendly pilot"
Cons: "Delayed 25 minutes, and threatened to fly without 15 passengers due to strong headwinds and need to reduce weight. Never heard that one before."
Pros: "The seats were comfortable and the crew was friendly. We were re-booked onto another flight by the time we de-planed, which took some stress away."
Cons: "The entertainment selection needs more variety. The food choices were just okay. The flight was delayed and we missed our connection. Also, our friend received a food voucher for the delay while we did not. Boarding can be a little chaotic."
Pros: "Seats were pretty comfy, snack provided even though the flight was short"
Cons: "Cabin could have been a little cleaner before boarding"
Cons: "Not enough food for passengers on board. Flight attendants were visibly upset, rude, unable to handle the passenger load, uncommunicative when problems arose."
Cons: "Minutes and minutes of ads on the app that you have to download on your own device. Flight attendants that manage to bump into your arm every single time they walk up the aisle even though you're using the arm-rest. None of the flights left on-time and they lost my luggage. Really got the "bare minimal effort" feeling from the crew."
Pros: "On board entertainment available and more room. Not a full plane"
Pros: "Crew was very friendly."
Cons: "Didn't realize AirCanada Rouge didn't have entertainment, which allowed me to get work done...but you know, movies are cool too. Also the seats are super close together and make it a bit clostrophobic."
Pros: "The crew was professional and treated us with dignity. The flight was smooth"
Cons: "There was 3 hour delay on the first flight, that made me miss my connecting flight then they booked another flight which was not a direct flight but with an additional stop. I reached Toronto 7 hours later than my original landing time"
Pros: "It was a quick flight"
Cons: "The attendants on the flight were very unprofessional - they laughed the entire time during our boarding and safety demo. They were more interested in talking to the ground crew outside then welcoming the guests on their flight."
Cons: "It was cancelled."
Cons: "Carry on bags of 2 delayed seating of people"
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "and I'm average height (5'10"). Flight boarded early and we were airborne by scheduled take off time. Fortunately, we checked at scheduled boarding time and made last call. Crew was friendly. Movies were OK. Mostly old hat. Bring your own I-pod. They only come around once with beverages so you have to ask."
Cons: "See above."
Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"
Pros: "I eventually got home."
Cons: "Non weather related cancellations of 10 flights to the US and every other flight was delayed by a minimum of 2 hours. Many flights were delayed by hours then cancelled later on. There was no explanation from the staff. Also, one of the door fire alarms kept going off every few minutes and it was never fixed but eventually shut off. Very unreliable air carrier."
Cons: "We had a terrible time trying to get in contact with Air Canada. We spent literally hours on hold and multiple times we hung up without any answer. Customer service needs to drastically improve."
Pros: "The crew was great"
Cons: "The fact that all of our baggage has managed to disappear"
Cons: "When boarding the plane, they called the zones too quickly. Then there was an Air Canada representative giving bad directions to the passengers as to where to get in line. Then she got annoyed and was disrespectful to the passengers as they were trying to get in line. She needed to give better directions or change the way they called the zones. Air Canada knew the flight to Montreal was delayed when we left London. They changed our reservation to Toronto to a flight that we still couldn't connect with because of timing. It would have been easier if they were more realistic with the timing of the flight and booked us on a later flight to Toronto."
Cons: "Limited selection in entertainment"
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "Flight was short. Crew was very good"
Cons: "Not much to like in a short hop in a small plane."
Pros: "AIR CANADA MAKES YOU FEEL TO BE A SPECIAL BEING, OFFERS INFORMATION, FACILITIES AND AID YOU."
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."