Plane was late leaving by one hour for a one hour flight then circled around Vancouver to land. Flight was jammed with no room for people or luggage and also people coughing clearly sick and no vaxx passes being checked even when clearly sick.
Cons: "Flight delayed 1hr"
Cons: "Plane was an hour late. Boarding among the worst EVER ANYWHERE."
Pros: "Shortest flight in my life"
Cons: "Everything, this is the fist and last time we flight with you guys, flight delayed, my husband was not in the system, lost connection, and in our way back same thing, worse experience ever"
Pros: "Boarding was fast."
Pros: "On time departure. Organized check in"
Cons: "Seats are tight"
Cons: "Delays should be fully disclosed from the start as opposed to rolling changes and stringing customers along . WestJet should have booked us on one of the 5 earlier flights to the same or nearby airports. At a minimum we should have received vouchers for dinner as we were delayed through meal times"
Pros: "Flight and ground crew handled a cancelled flight perfectly, with good communication with the passengers, efficient handling of bag retrieval and hotel accommodation. “Rescue” flight following day was appreciated."
Pros: "flight attendants were very good & compassionate for a blind passenger."
Cons: "Check-in crew on the ground needs an attitude adjustment. They were more interested in high 5ing one another than opening up to take care of waiting customers. the service culture was lacking."
Cons: "Monitor did not have sound Plug in bad."
Cons: "I booked a flight for Tuesday the eighth and you guys changed it to the seventh, this has never happened to me before I am furious!"
Cons: "Ticket was purchased and flight was immediately delayed."
Pros: "Flight was smooth no problems"
Cons: "Being 40 minutes late Cost to me $234.00"
Pros: "Staff are cute"
Cons: "Faulty weather radar on a stormy evening cancelled our WestJet PREMIUM ECONOMY flight. After deplaning and waiting for all passengers without checked bags to be rebooked, we eventually were on our way by car from LGA to JFK airport to meet a British Airways ECONOMY flight with only minutes to spare"
Pros: "Stewards and in cab crew worst ever encountered. No smiles, obnoxious and unopologetic when smashing me with cart. Pilot was the exception, warm and professional and a great landing."
Pros: "Airport staff went above and beyond to get my mother through the airport. We had a tight transfer and they helped us make it to the gate on time."
Cons: "There was no time to eat. Nothing other than snacks. The time allotted was *barely* sufficient to get from gate to gate. We were starving when we got to our destination."
Pros: "good value for money. Staff were helpful"
Cons: "A direct route from St John's to London."
Pros: "For a long flight, WestJet is the way to go! Many flights were involved in our vacation. WestJet stands out above and beyond all the rest. And what a relief, since we took WestJet for our in August flight to and from Europe. Simply no comparison in all the various aspects of a flying experience."
Cons: "The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing The seats are comfortable, for a tall person, the legroom is Apple, climate controls are good, the service is fantastic, everything about it! These people know what they’re doing!"
Pros: "Downloaded WestJet app in Toronto while waiting to board the next flight. Enjoyed the selection of free movies and TV shows. Flight was on time."
Cons: "The connecting flight to Halifax was a long haul at the end of B terminal. Same airline, just really far away! Maybe it has to be that way due to the international arrival, but it was stressful. Wear tennis shoes! Flight attendants were efficient but not as friendly as the Toronto folks. The advertised “power at every seat” did not work."
Cons: "2.5+ hour delay from Calgary to Winnipeg. Unacceptable"
Cons: "Their check in was not a boarding pass which prevented me from using Quick Connect from Immigration. So I reached the terminal counter art the FAR end of the terminal with 15 minutes to apare. The agent told me that wss not enouhh time to make the flight. I had to wait almost 4 houts for the last flight if the night to get there"
Cons: "Crying baby behind me, man sitting next to me was sleeping on me, when I asked to switch seats, the response was “sorry.. are you ok though?”"
Pros: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Cons: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."
Pros: "Communication via the phone app was very good about delays."
Cons: "They had no inflight entertainment."
Pros: "Everything was superb. Westjet Rocks"
Cons: "Liked Everything"
Pros: "Westjet service"
Cons: "Calgary International airport is one of worst airports in north america. Sad how badly planned a new airport could be."
Pros: "Seats. Great crew members"
Cons: "Having to pay for everything"
Pros: "Too much fog so plane could not land. Had to rebook out of Toronto for the late afternoon. Crew was very accommodating with my reschedule."
Cons: "Nothing to like. Never got on the plane. Not Westjet’s fault. They can’t control tye weather."
Pros: "There was a cute doctor and someone made a joke about the movie Alive. That was funny."
Cons: "There was a sick lady and she wouldn't stop coughing. That was gross"
Cons: "Non comfortable cold sensation."
Pros: "Crew & direct flight"
Cons: "Food selection & entertainment"
Pros: "Comfortable seats"
Cons: "Late departure"
Pros: "The pilot was very informative about when we were leaving and what was causing delays"
Cons: "The flight attendant was pretty rude when I asked for help with finding space to put my carry on bag. The seats were INCREDIBLY uncomfortable, they are too shallow and I felt as though I was going to fall off of the seat"
Pros: "Liked the convenience of flying so close from home the crew was amazing dealing with a difficult lady. And the girl I sat beside is now my friend. Woohoo"
Cons: "WestJet needs more checkin machines and shorter security lines. I arrived at the airport with a boarding pass and it took over an hour to get to the gate"
Pros: "Crew was great"
Cons: "Who decided that seats should be shaped that way? Always gives me a backache."
Pros: "Friendly staff."
Cons: "Delays. Canadian debit card not accepted on flights even though an American debit card was."
Pros: "It was overall ok , but over all disappointing that west jest became such a budget airline."
Cons: "I’m disappointed that west jet became such a budget airline, it used to be my favourite. Now there’s no monitors, you got to use up your own power from devices. I prefer to save my battery when travelling."
Pros: "The plane ✈ flew without incident."
Cons: "Airplane left late, no in flight movies, menu of food was very unusable. Because I am lactose intolerant, still, lots of cheesy entrées on the menu."
Pros: "They still give free cookies and friendly staff!"
Cons: "Flight delayed"
Cons: "It took an hour and a half for the flight attendant to reach the fifth row to offer refreshment an then announced they had run out of red wine. Apparently she failed to check the stock before departure."
Pros: "I really appreciated the leg room that we had on all our flights. The seating was most comfortable. Staff most friendly."
Cons: "Too small of a plane. Using twin props instead of jets.. Depends on the time of departure. You pay for preferred seating and get jammed into this de Havaland jumper plane. Noisy and then the gate is at the end of the old part of the Calgary airport. Having to board and get off the plane in rainy weather. How bush for both airports. Air Canada please come back to Abbotsford.!!!!Everything"
Pros: "I felt comfortable"
Cons: "Hearing announcements weren't clear"
Pros: "Staff were friendly"
Cons: "Waiting for our checked bags for 45 minutes. Utterly ridiculous, especially with the tiny plane we were on."
Cons: "I was told to keep my feet on the carpet while awaiting the washroom - didn't release that while standing I shouldn't go too far back to avoid the opening door. Know I know !"