They didn’t have any headphones for the entertainment screen and their USB port didn’t accommodate a USB-C for more modern phones. The food was just ok. The staff was friendly but the seats were very uncomfortable for a full flight.
I had to run from the end of terminal one to the end of terminal two to make the connecting flight....probably a kilometer. No electric carts were available. I'm 76 and literally had to run to make the connection at the last minute. The connecting time was absolutely unrealistic. When Last Call was announced, I tried to get other Copa gate staff to call Gate 221 to let them know I was on my way, but they said no. I came within 1 minute of missing the flight.
I was flying business class, and the French fellow passengers were super noisy. It was not a comfortable flight. And the crew was not helpful.
Boarding was a mess, they call all priority members without distinction so gold, platinum, silver were all mixed together in a long line which defeats the purpose
Entire experience from check in to landing was amazing the flight crew was excellent and friendly. Seats were comfortable.
Flight got delayed; had to go through security three times.
Horrible. No TV or any type of entertainment on board. Passwnger listening to/watching stuff on their own phone with no headphones making it noise and uncomfortable for everyone else, little/tiny food portions, old seats, useless wifi (cant access anything). Horrible exlerience especially it was a lomg distance flight with kids.
I always enjoy flying Copa. There are very few airlines where I can enjoy a comfortable sleep in-flight. The snacks weren't the best, but they sufficed. The in-flight entertainment was fantastic, and I crossed another movie off my watch list.
Simply as follows:- First, there was no vegetarian option for the meal Second, only 2 washrooms for the entire economy class.
They were super friendly bumped me up to exit row free of charge, All flight legs were on time
I had problems issuing the online boarding pass for this connecting flight. I had two booking codes (Kayak and American Airlines) and neither of them worked; I didn't receive a booking code from Gol. I had to call the airline (Gol), which gave me a third booking code that allowed me to issue the boarding pass. Even so, the QR code on this boarding pass didn't work at any point between entering the airport and actually boarding, which required document checks by airport and airline staff.
Everything was fine except the end of the flight. We spent more than an hour circling around Miami due to weather conditions. That was not good.
The crew was very attentive through out the flight. Seats were comfortable, nice flight bag with pillow and blanket. Food was okay, since it was a overnight flight seemed to go by fast.
Delayed due to weather in Dallas (arriving flight arrived late), then boarded the plane only to deboard immediately afterwards, tire needed to be replaced. Flight supposed to depart at 6:15pm but departed at 9:35pm.
The seat was quite comfortable. The recline was enough that I could sleep a little. The crew was professional and good.
I almost missed my flight and they helped me out enormously
Human interaction. Thought there would be more service-even a smile would have been nice.
For an international flight the seats were smaller than most flight I have been on in economy. I don’t know the size of the seats or perhaps it was the size of the seat dividers that made the seats feel smaller and little amount of space to even turn your body if you needed to
Movie selections were very limited. Meals were not f So good.
Gate agent tried hard to be helpful. Flight was just fine, some information was even in English. Fortaleza is a nice airport.
