Cons: "El problema es que nunca pude cambiar mi vuelo y con ustedes fue imposible comunicarse para que me auxiliaran. Muy mal por ustedes no por la línea."
Pros: "Crew was amazing!"
Cons: "Food options and more beverage options"
Pros: "Great plane with great service!"
Pros: "Chech in crew poor attitude"
Cons: "Better attitude"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Cons: "40 minutes late, no entertainment on board, poor menú."
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Pros: "I had a lot of space for legs on this one, and was seated o the last row with the fun air crew"
Cons: "Waiting on taxi for an hour before take off."
Pros: "All my connections were on time, and my luggage came so fast! No problems whatsoever."
Cons: "The food is not great."
Pros: "I appreciate the entertainment and overall comfort of Aeromexico. The flight itself was decent and got me home."
Cons: "I didn't appreciate that my flight time changed and I wasn't notified until well after the fact. Aeromexico at Benito Juarez didn't seem to know what was happening either. I didn't know which gate was flight was leaving from until after boarding the scheduled boarding time. When family in the States tried to get updates about the delays, the customer service rep gave incorrect information. I'm not sure that I'll be flying Aeromexico again."
Pros: "the aircraft was incredible nice and clean. I loved it!"
Cons: "hello, the only thing I did not like was the air conditioner. It was too high and my eyes got very dried and irritated. From that everything was very good. thank you"
Cons: "Check in took more than 1.5 hrs. Traveling with two kids an a baby is challenging enough and adding all sorts of incompetente and lack of help makes traveling a nightmare Also crew allocated seating all in diferentes rows which is not acceptable when traveling with small kids. Once we went to the boarding gate we forgot a piece luggage and we ask Assistance after boarding still at the gate and crew told us they could not do anything as they are user of gate space not the owners #WTH"
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Pros: "Love the comfort and room of the seats. A plus to have charger station in your seat"
Cons: "Staff not so friendly. Not giving us enough attention"
Pros: "I liked how the crew came up and gave us drinks or food without us asking"
Cons: "Space was to small and dirty and the screen didn’t work"
Pros: "the food was great and the attendants were wonderful."
Cons: "Charge for baggage"
Pros: "Boarding was quick and easy. We were off the ground in no time. The flight was very smooth. Very little turbulance"
Cons: "Overall comfort and seating was poor. The seats are too narrow and too close"
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "Aeromexico was very accommodating even though I was late, got great seat and even food!"
Pros: "Una mierda aeromexico"
Cons: "My window seat didnt have a window and was actually broken so I could’t put it back and relax ..."
Pros: "Everything good."
Cons: "Not complain. Aeromexico better to fly."
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Pros: "Nothing. I will never fly this airline ever again. The movies were OK."
Cons: "We got to the airport and turned out that our flight was delayed so much that we’d miss our connection but the crew at the counter was so incredibly unhelpful it was beyond frustrating. The customer service line was unreachable and basically there was no one to talk to. We’re stuck in Mexico City for a day."
Pros: "Everything was nice and easy."
Pros: "Attendants were respectful and caring"
Cons: "Space between seats and rows."
Pros: "Everything - the excellent service continued."
Cons: "That our flight was finished."
Cons: "The crew had the worst service and attitude, they didn't ask me for food options, they gave me pasta without asking. Rude manners"
Pros: "Crew was friendly, good overall flight"
Cons: "Please offer a vegetarian food option. Many people would enjoy it. It's healthier, tastes better. Simple veg sandwich or bowl of rice and beans? There are many options for a simple vegetarian meal. Only option to eat is white bread with a piece of processed meat. People take it but many people would love another option"
Pros: "Your price was just right!!!! On time. Which was great Great pilot,,,,smooth ride."
Cons: "Seating was WAY too tight Way too many people with carry on luggage"
Pros: "The space on the seats was ok."
Cons: "Food was terrible and not enough on this flight."
Pros: "The quickness"
Cons: "Price, airline & convenient."
Pros: "Nice little meal and complimentary tequila, and nice flight crew."
Pros: "The staff were cheerful and helpful. I love the movie selection and the touch screen monitors on the seats. Comfortable. Smooth flight! No problems!"
Pros: "the plane was about one quarter empty so I had an empty set beside me. crew were pleasant and efficient."
Cons: "Bumpy ride - beyond AeroMexico's control."
Pros: "On time movies and crew was very nice smooth flight"
Cons: "Plan delay for two hours"