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Pros: Flight attendant Odette was exceptionally professional and pleasant, moreso than any other AA crew in recent memory.

Cons: It took a long time before we received an explanation of why we were delayed in takeoff and during that time the smell of jet fuel filled the cabin.

Pros: Good crew

Cons: My tv monitor did not work.

Pros: Everything but the smiling, smile more !!

Cons: everyone needs to smile more. This is the job they chose, a smile goes along way!

Cons: Our family of 7, with 5 kids aged 7-14 were spread over the plane. It has been awhile since I flew AA...No entertainment system like United Airlines.

Pros: Entertainment

Cons: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Pros: Crew was quick to help.

Cons: long flight -- 2nd cup of coffee

Pros: All was great!

Pros: Flight was good and crew were good. Nothing very outstanding but by no means a terrible flight.

Cons: The in flight screens weren't working well.

Cons: The flight was delayed for two hours

Cons: Just doesn’t compare to the new 787’s

Cons: Why did aa.com make a connection with alaska airlines? I had to LEAVE the airport to switch termknals, go through security again, then my luggage never made it to the next flight.

Cons: Faster baggage pickup at DFW

Pros: We landed Friendly crew

Cons: Tray table broken Entire flight too cramped. Grateful I didn’t have the last seat in the back across from the lav. can you squ3eze any more seats into that aircraft?!

Cons: Faster baggage pickup at DFW

Pros: Nothing

Cons: Flight delay over 7 hours

Cons: Our family of 7, with 5 kids aged 7-14 were spread over the plane. It has been awhile since I flew AA...No entertainment system like United Airlines.

Pros: Non-stop flights from YYZ to MCO and vice versa

Cons: No snacks Poor entertainment They weigh all hand carry items even backpacks No web check-in therefore no free seat selection

Pros: Great crew.

Cons: Audio didn't work very well

Pros: Cheap fast on time seats tight but comfy

Cons: Rare smiles from sun wings employer waited until 2 hours before flights departure before the employees were at the airfport for checking really tight seats

Cons: Disorganized lines & boarding. Lost my baggage to due the previous issue. Planes feel very "economy" - cheap view screens, poor economy, many people couldn't fit in the seats (haven't seen that in years). Not even a cookie for a snack.

Pros: Entertainment

Cons: Flight wasn't full. I could have been seated somewhere else since passenger next to me was quite large and invading my personal space

Pros: Crew was great

Cons: We had to go back to the gate to correct an interior light problem.

Pros: Had seat open next to me

Cons: Delays on afternoon flights East create all sorts of problems; fewer options the later the arrival

Cons: Don’t be delayed by more than 1 hour. Twice the same day / both directions.

Pros: The flight attendants were the best!

Cons: Even though there were 4 seats across, the rows were too close together and there was absolutely no space at the back by the toilet. The last 3 overhead bins were non-existent for passengers (being taken up with flight equipment). Extremely uncomfortable plane!

Pros: Good crew

Cons: My tv monitor did not work.

Pros: Everything was great.

Cons: Nothing. It was smooth and efficient.

Pros: Crew was super nice

Cons: Airline to be more user friendly with connecting to free entertainment

Pros: Very pleasant flight.

Pros: Direct flight, staff was courteous, priority checkin was worth it. Also the activity paid on the flight "dolphin encounter" was worh it.

Cons: Boarding delay of 50 min with no notice. We could have taken the kids to the restroom earlier, however we kept waiting as we thought that we'll board any minute. Aircraft looked dated, seats not too comfortable.

Pros: I got to come back home! The fly was delayed due to a technical issue that required a part to be sourced. Unfortunately, the part was not available in the local shop (YVR-Vancouver) Instead they had to fly the part to be replaced from (YYZ-Toronto) The good fortune for us is that the hotel did allow us to use their facilities and enjoy their F&B all with the exception of a room to lay. They allowed pools and lounge chairs which is just as well. I am not trying to be critical but have the delayed occur while we were at the Airport-It would have been a killer way to close a vacation! Check-in agent was superb. She was very helpful and understanding and really a super star

Cons: Lack of information by local agents either by the design or just by being left in the dark. The Airport staff was not knowledgeable either they were very sympathetic and accommodating (more so than the Nexus-Local Agents) I am sure is beyond their power and is not something they have power or control over. It was bad luck! I would hate to be the incoming passengers as it meant they lost a whole afternoon.

Pros: Great flight. Smooth and comfortable!

Cons: Entertainment system needs updating

Cons: No ear plugs in my amenity kit??

Pros: Got here early!

Pros: Good seats. Crew was not very hospitable. They went by with water and didn’t give us any. We upgraded for the complementary cocktails and my husband didn’t even get a chance to get one.

Cons: More attention especially for the upgraded seats that offer complementary things. We got better service in our economy seats on the way to LA. I wouldn’t pay extra to upgrade again.

Cons: Crew was unfriendly and flight was 2hrs delayed

Pros: I liked sitting by the Emergency exit so I had more legroom.

Cons: Did not like the small bag allowance for carry on and the fact that we were charged an extra $25 because our carry-ones were over 5 kilos. That is a ridiculously small allowance and just a cash grab for the airline!

Pros: Great flight. Smooth and comfortable!

Cons: Entertainment system needs updating

Cons: Disorganized lines & boarding. Lost my baggage to due the previous issue. Planes feel very "economy" - cheap view screens, poor economy, many people couldn't fit in the seats (haven't seen that in years). Not even a cookie for a snack.

Cons: the flight was 1.5 hours late in departing and there was no information provided regarding the delay

Pros: Good crew

Cons: My tv monitor did not work.

Pros: Flight attendant Odette was exceptionally professional and pleasant, moreso than any other AA crew in recent memory.

Cons: It took a long time before we received an explanation of why we were delayed in takeoff and during that time the smell of jet fuel filled the cabin.

Pros: Everything was great. I especially liked the enter active map that showed some towns and lakes we flew over and the speed and elevation of the aircraft.

Cons: More details on the map, for example, show landforms, mountain ranges, major roadways, rivers, etc.

Pros: The crew was very pleasant and the flight was comfortable.

Pros: Boarding went well.

Cons: Crew could be more attentive. They avoided passengers most of the time.

Cons: Refueling took over an hour.

Pros: Assertive

Cons: Hand out headphones, my phone doesn’t have compatibility.

Cons: Movie selections, healthy snacks/food

Pros: Very attentive, friendly and efficient flight attendant. Smooth flight. Informative captain.

Pros: Apart from the boarding process the trip was great.

Cons: The airport had us board at a gate where we had to go outside in the rain without any warning. Many of the pasengers were families with small children and dressed for the sunshine and no coats or other protection from the elements. There was no warning from WestJet or the airport in the process from booking to checkin.

Pros: Room

Cons: Entertainment

Cons: no food available to be purchased. we left almost 2 hours later than scheduled and were very hungry.

Pros: Inflight staff very courteous

Cons: Flight arrived late

Pros: Cheap fast on time seats tight but comfy

Cons: Rare smiles from sun wings employer waited until 2 hours before flights departure before the employees were at the airfport for checking really tight seats

Pros: Chrckin terminals broke. The baggage handling did t work The flight was 3 hrs late They lost my bags

Pros: Staff in Antigua were friendly and helpful.

Cons: Flight delay - but I didn't get a notice before arriving to the airport. I was offered expressed check-in since my luggage was lost on my arrival, but by the time they identified me to do so, it didn't make much difference in terms of my wait time. No gate arranged/available on arrival to Toronto, so we waited even longer again on the flight.

Cons: Sat on runway for 30 Minutes at the end of the flight.

Cons: they keep using a very old 767: no personal entertainment screen, no USB outlet and absolutely freezing temperature. Most of the people put on their heavy coats.

Cons: Poor planning caused us to sit on the ramp an hour and a half for a gate to open up.

Cons: The plane to Guatemala was the worst plane I've got in on