Find cheap flights from Toronto to Grand Cayman

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YTO — Grand Cayman
25 Jan — 1 Feb1
Return
1 adult
Economy
0 bags
From?
To?
Tue 25/1
Tue 1/2

Good to know

Low season

September

High season

December

Cheapest flight

C$ 233

Average price round-trip

C$ 573

Good deal round-trip

C$ 555

Good deal one-way

C$ 264
Best time to beat the crowds (3% less expensive on average)
Most popular time to fly (2% more expensive on average)
Flight from Toronto Pearson Intl to George Town Owen Roberts Intl
(avg. price over the last 2 weeks)
or less
or less

Top tips for finding cheap flights to Grand Cayman

  • Book at least 1 week before departure in order to get a below-average price.
  • High season is considered to be January, November and December. The cheapest month to fly to Grand Cayman is September.
  • Morning departure is around 21% more expensive than an evening flight, on average*.
*Average of the lowest prices shown in KAYAK’s search results for departures within the next 30 days

FAQs - booking Grand Cayman flights

Top 5 airlines serving from Toronto to Grand Cayman

Scores according to KAYAK customer reviews
7.7
WestJetOverall score based on 9098 reviews
8.1Boarding
7.7Comfort
8.5Crew
7.0Entertainment
7.1Food
Airline reviews

Too many delays from start to finish of the trip

Read more about WestJet

Too many delays from start to finish of the trip

Pros: "Crew were helpful"
Cons: "Everything was great"
Cons: "Overstuffed storage bins. Absolutely chaotic and abysmal boarding process"
Pros: "Very efficient boarding and great crew!!"
Cons: "Hello, I just needed to voice my dissatisfaction with this fight. I’m not sure if every Westjet flight I was lucky and had amazing crew members or if the staff on this flight was having a bad flight. Our flight was delayed by 75min. The flight crew did not attend to any requests from the customers for the 75min we were on the tarmac. I asked for headphones and the crew member look agitated I asked made a remark about how nobody buys them so she didn’t know how much they are. She said she would come back with the price, and did not. I had to wait for the beverage cart and then order them again. Then I asked for an additional can of ginger ale. The gentleman said he’ll need to come back (as he was cleaning the garbage). He never came back. I had to hit the assistance button again and got the original woman. Once again agitated and when I asked she said to wait for the beverage cart again. After another 10-15min they started the beverage service again. On previous flights there were delays, shorter like 30min westjet crew members gave free headphones. And those are the kind of experiences I’ve come to expect from westjet. Not the free aspect but flight crew that care about the customers. The entire crew on this flight was agitated and annoyed from boarding and it definitely showed. Small things like even a smile or even sorry everyone, would’ve gone a long way. But when the crew doesn’t care the flight gets 10x longer, and when the flight is already delayed by 25% of the flight duration it comes to a point where you’re counting down the seconds to get out. The delay was unfortunate and out of the control of the company and crew but that doesn’t mean the crew couldn’t still make it into a memorable experience for the guests."
Cons: "It was 30+ mins late and they didn’t keep us updated. Missed my connection"
Pros: "Crew was great. Delayed by mechanical issue. Weather was bad in Montreal so delayed again. Mechanical issue is a pain but I'd rather not crash so all in all very good. Really windy at landing, pilots did a great job. Respect!"
Cons: "Just a heads up, if you're a large person, weight wise, you may have a challenge using the rest room. It's pretty small."
Pros: "Everything went smoothly on this short flight"
Cons: "No in flight entertainment"
Pros: "Newest 787 plane in the fleet. Really comfortable seats and terrific in-flight entertainment"
Pros: "Having media provoded to my device"
Cons: "Could not select seat after checking in - could, for. A $45 fee"
Cons: "When tavelling with a child, which is always identified at the time of booking by providing child's age, every other airline was able to accommodate seating together. Even at the lowest fare class. Not Westjet, their automatic computer seating assignment gave us seats in separate rows !! When asked at the checkin and also again at the gate, we were told that the fare class that we paid for does not allow seat changes. They simply would not seat a parent and a child together unless we paid extra $25/person to change seats. This kind of gauging for money was shocking. Especially when there were 3 other rows behind us with free seats together !! This was clearly a case of wanting more money. At the lowest fare class parents travelling with children can expect the child to be sitting separately from them. Or pay up more."
Pros: "Price"
Cons: "Sitting at departure gate waiting for two passengers to get kicked off, hard landing"
Pros: "Not much"
Cons: "The waiting area, lateness of the plane"
Pros: "Amazing Service at the registering counter at the airport. One for the two flight attendants was very nice. Unfortunately, he was not the one assigned to my section."
Cons: "One of the flight attendants was incredibly dismissive. “Forgot” to ask for my order to get lunch, so needed to call him so he could take my order (he was already in the middle of eating his own food) and of course by then what I asked for was not available, and the options for food were bad. On top of that, the trash from the top of my table was not cleared for a long, long, long time (even though everyone else’s in my section were clean). First time this happens to me in all my years of flying, specially in upper economy class."
Pros: "WS Care Center staff Minmico (think it was her name) arranged the 4:15 flight instead of the 6 pm flight but only because I requested her to check that flight when I returned to the CC to find out if it was possible to get on an earlier flight. I should have been advised when I first arrived at the CC from my delayed flight from Toronto that I could check back at the CC to see if there was a cancellation. Minmico allowed me to use her phone a couple of times to call my husband to advise him of the changes in my flight, which was very helpful. She tried hard just prior to the flight departure to have my bag delivered to the 4:15 flight but was unsuccessful. She gave me food vouchers, which I liked. I also thought the WS CC staff in Abbotsford was very helpful explaining the process for making a baggage claim when my bag didn't arrive due to my last minute flight change - the $100 voucher was appreciated when I picked up my bag the next day."
Cons: "Had to sit in the plane for almost 2 hours because the computer was being fixed on the plane. Crew did not communicate in a timely manner about when we would be flying.The plane should not have been in operation if the computer didn't work and passengers should not have had to wait on the plane for two hours while it was fixed. I missed my WS connecting flight to Abbotsford from Calgary and was only rescheduled on a plane departing 6 hours later! No one at WesJet Care suggested there may be a cancellation on an earlier flight - I had to arrange it by returning to the WS Care Center. I just barely made it onto an earlier 4:15 pm flight but without my bag which was put onto the later 6 pm flight. I chose to return the next day to pick up my bag."
Pros: "Nothing nobody"
Cons: "Uncomfortable seats! No access to music movies or kindle though it said it has free entertainment. Nobody knew how to get access to the movies. Instructions are wrong and loop around with no results. Attendant said she’d comp a drink but didn’t . Boarded late and disorderly. Mean gate lady. Left an hour late. Home an hour late."
Pros: "Great leg room...clean"
Cons: "All of the onboard staff was great except for one. She was visible grumpy. She was rude to an elderly couple sitting next to me. Her impatience with them ended up that she didn't get their drink order right. She challenged them on whether they really said they wanted milk and sugar or just sugar. Then she rolled her eyes and huffed and puffed about someone else waiting to get down the aisle after going to the bathroom. The client was had patience and was talking to those around her. The server was verbally frustrated and everyone knew by her words and facial expressions. There was an elderly lady with a cane who she was very brusk and impatient with. Her tone was condesending and dismissive."
Pros: "Thought the flight left a little late, we still arrived on time."
Cons: "The seats weren't that comfortable. Though I'm not fat there was little room to move left or right there was however ample leg room considering I'm fairly tall. Though the flights are quite expensive no meal is included., only drinks and snacks."
Pros: "staff on airline great"
Cons: "Lost my luggage hopefully I’ll get that tomorrow. Airline charged me 70 pounds for that. Staff at customer service were not helpful at all."
Pros: "Hi. I actually am glad that the company is following up because I was having a hard time finding an email to contact. I actually came to kayak to book my ticket for Friday to go to London however when I got to the airport it says it was for Monday. Because I had to be at London the next day for a wedding i had to buy another ticket for almost 1000. I also couldn’t contact u so I’m emailing now. I didn’t get on the plane for west jet because I am already in London. I also have a screen shot that shows me that my flight details were for Friday however another email shows me that it’s for Monday. Even the workers at th airport were confused and felt strongly bad for me. I would like a full refund as well. Thank you. Please contact back. 416806-6530 or email me at sarapascual@hotmail.ca"
Pros: "Overall service on the flight."
Cons: "The management of carry on luggage on the flight. It seems that there is no control over the placement of carry on luggage in relation to seat selection. many people entering the aircraft drop of luggage in the bins close to the front of the cabin even when they are sitting at the rear... Simple solution would be to assign luggage based on zone. Zone A to Be Window seat. Zone B to be a centre seat and Zone C to be Aisle seat. Designate a portion of the overhead bin to be A, B and C like the seats. Ensure that baggage is transported to the seat designated."
Pros: "trip was fairly smooth, flight was on time. Crew was polite and helpful."
Cons: "Trying to carry travel on luggage up the aisles is very awkward when the plane is already full or half full of people. seating should be done in a bit more order. back 5 rows, next 5 etc. Crew should have a better knowledge of the land masses flying over."
Pros: "The female flight attendant and the pilot spoke reassuringly and with friendliness."
Cons: "This was the most negative experience I’ve ever had flying Westjet. The female flight attendant was wonderful, fun and friendly and professional. The two younger male attendants were incredibly rude, rolled their eyes, ignored me, put themselves first (at one point instead of making room for me to return to my seat the blond one insisted I let him pass when it was unsafe for me to do so and nowhere for me to go). I felt demoralized by these two men and it’s both surprised and disappointed me as Westjet staff have a reputation for friendliness. These two men will Discourage me from flying Westjet when travelling to LA again. Not pleasant. Again the women was lovely. I tried to catch the male names but they wouldn’t stop and face me for long enough for me to see their name tags. They seemed to have some inside jokes between them and gave me the sense my requests were not welcome or respected. I am a nervous flyer and this was such a difficult and uncomfortable Experience."
Pros: "I went through customs and then walked via escalators and moving walk ways to b4. It took me almost a hour. I was the last to board I am sure And had to collect my own luggage and take it from one point to another. I am 70. thank god, when I got on the plane I sat in 3a and was offered a free glass of wine. halleluya. I was exhausted Toronto airport is always a nightmare. I travel a lot and will avoid this airport if I can. I do like West jet but Delta /west jet connection means I have to take my bag from one place to another and I walked miles and could have missed my flight. I am tired. I am going to bed"
Cons: "How is it that in a 5 hours flight you don’t be get any food for free? You have to pay for every meal. And the entertainment system isn’t only available through the west je to app but i didn’t know that until I board the plane wtf"
Cons: "snow caused my flight to be cancelled instead of the direct flight to nyc i flew via Atlanta. due to the timings of the flight - landing at 2.30 am, leaving at 7.30 am - i had no option but to sleep on the airport floor i will try to avoid fliying with westjet in future - staying loyal to air canada - to avoid the risk of such a terrible flight diversion"
Pros: "I liked the fact that all the movies food and beverages were included in my Plus seat."
Cons: "This was my first time booking a PLUS seat and never realized that row 2A seat sucks. Its a bulkead row seat that is by the window. This seat was worse to sit in than any other seat on the plane. This seat is located were the plane starts to curve in toward the front of the plane reducing the seat width, I have a 33" waist and it was tight. The arm wrests in this row don't come up as they stow your table, as well the leg room is only as good as a regular seat because of the bulkhead location. So FYI do not book this seat on a long flight."
Pros: "The information given by the pilot overhead was timely and well delivered. The flight was smooth and we arrived safely."
Cons: "We sat for 4 hours on the runway. Aside from 1 crew member, they were impersonal, rude, and unaccomodating. They pilot spoke overhead very pleasantly and apologetically and encouraged walking around and using the restroom but they crew gave everyone a hard time. There was no offer of complementary food service or compensation for anyone despite being on the plane for double the amount of time planned. Finally, the in flight entertainment worked for maybe half hour of the actual flight with no explanation or acknowledgement."
Pros: "There was one nice, friendly flight attendant. Nice to have a variety of beverages and pretzels offered (I feel I don't expect this anymore from domestic flights-- usually just expecting the coffee or water option)."
Cons: "The seats were up there with the most uncomfortable I've ever experienced--mostly due to the lack of ability to recline. I feel a four hour flight is sufficiently long enough to provide people some space to relax. We were delayed for whatever reason, lack of communication from staff to the passengers that were boarded really quite early (perhaps too early). One of the staff, while nice enough, was being a bit snarky to people as they were trying to, what I thought was helpfully, give them their garbage."
Pros: "Great professional crew"
Pros: "The flight and the seating was comfortable. Food served was fine too."
Cons: "Well, they mixed up my check-in luggage during transit. As a result it got delayed and I had to spend the night without it. Although, I was informed about this miss when I landed in Vancouver, the team did not seem to feel particularly bad about it. Also, the process of getting reimbursed for the predefined expenditure allowance needs to be more efficient. Ideally, in such cases, the airlines should not only refund the check-in fee, but also provide a prepaid card to make any urgent purchases. Their current process requires one to bear the expenses initially, scan/click and send the original receipts and await a response from their baggage team. I am waiting to hear back from them on my submission."
Pros: "Our flight boarded on time, flew on time, with great crew service."
Cons: "Landing was delayed by weather and we circled for 45 minutes after a speedy, early flight."
Pros: "Excellent from phone courtesy to every aspect of travelling with them."
Cons: "Well organized. Courteous at every step. Other airlines should emulate them in every way. Travelled all over the world and would rate them as best so far."
Pros: "Great food glad I preordered. Great flight and crew"
Cons: "Didn’t know I needed to download the WestJet app in advance - wish there was a way to download it locally from a server on the plane and/or receive a message in advance suggesting to download. I have now downloaded it after I got off the plane and looking forward to trying it out on the return flight"
Pros: "The flight was not cancelled in spite of poor weather"
Cons: "Flight on tarmac for 2 hours after loading passengers no word regularly from pilots or anyone for a long time. Baggage loading and no accountability for huge delays for lost luggage containers? Who is the logistics team? This is not the first time westjet has provided poor service on their international flights. Training if ground staff onsystems is poor. He guest services at tronto openly claimed they did lot know how to operate certain screens for transactions."
Pros: "All staff I encountered were amazing."
Cons: "This was where the real fun in my trip happened. After my arriving flight got in 2 hours late and sat on the runway for 45 minutes because there was too many planes in the way for my plane to get to the gate I was not in the mood to run across the airport to go through customs and then through security (for the second time). However in order to make it onto this final flight that's exactly what I had to do. I also might add that it is incredibly stupid that connecting flights have to go through security again after deplaning, it's not like we're suddenly going to have weapons or anything so why waste that time? After I sprinted across the airport and got onto the plane the pilot announced that we were waiting to hear from the airport to take off. Long story short the poor pilot was trying to figure out what was going on but no one was even answering his calls. Eventually he realized that the plane hadn't been refueled and had to get a hole of them to refuel. At one point he must have gotten really frustrated because he left the plane in search of answers as the Toronto airport wasn't giving him any. Eventually after 2 hours of sitting on the plane we refueled and took off. On top of that my travel partner didn't get her luggage, we assumed that the Toronto airport lost it somewhere or something. Overall a complete nightmare."
Pros: "Westjet connect on board. Snacks. No problem to get our bags."
Cons: "The waiting on the tarmac ( 1:00) with a young child. We arrived 2:30 later, so the desk for rental cars was closed."
Cons: "I was given a ticket with the seat 3A (one of the plus seats); I didn't ask for it or pay for it, I just got that seat when I was checking. After I found out it was a plus seat, I acknowledged to nearby the flight attendants and nearby passengers I didn't pay for this, that there was a mistake, and I could move if there was someone who did pay for it. What I received from the flight attendants are accusatory remarks/comments about how shouldn't be there because I didn't pay for it (after I acknowledged this before anyone even had an issue about it) and passive excuses that didn't make much sense when I asked them why there ws this issue in the first place. I was fine with moving seats from what I was initially assigned to, I was fine with being moved twice thereafter (first moving to 21E, then to 23E). What I was not fine with was 1. the accusatory tone by the flight attendants that I tried to take someone else's seat 2. even though I was given the seat by the person at the check-in desk when I didn't even ask for it and 3. after I was the one who initially brought up this issue in the first place and was willing to changet seats with he rightful passenger. Please learn to take responibility for your actions and mistakes and errors rather than blaming it on a passenger who just wants a safe flight home. Thanks."
Pros: "Seats are fairly comfortable. Everything mostly went smoothly."
Cons: "Cannot use the in-flight entertainment system due to not having the WestJet app. Not able to download the app in flight. WestJet should at least provide a $0.99 internet option for 5 minutes, or allow free internet access to the App store for a few minutes to download the WestJet app."
Cons: "Didn't fly on the day I was supposed to fly due to delays. I had to figure out for myself that I wasn't going to make my connection and thus I went back home. We agreed to itinerary for the next day that had a 2+ hour wait at la Guardia and yet I still almost missed the N.Y. to Tampa flight due to delays out of toronto. Had to sprint from one terminal to the other. In Toronto we sat on the tarmac for 90 mins, and this was after dealing with security and other issues with checkin before i even got on the plane. For example, it was difficult to explain that i had already paid for my checked bag the day before. As a result I never got a chance to eat the entire day. And then my bag didn't get to Tampa until later that night anyways. Although the individual staff members were all very nice, there were institutional flaws that made two days very frustrating. I have some sort of debilitating delay on more than half my flights over the last few years, and rarely is there ever an explanation or compensation."
Pros: "We took off, we flew, we landed and walked away."
Cons: "5hrs and 9min flight time. Add boarding and alighting at the other end - adds up to over 6 hours travel time. WestJet will supply you with a coffee or tea and a cookie, pretzel or cheese stick packet. Wow! You get to watch fair selection of movies etc on your own phone or tablet - IF you have downloaded the app BEFORE you leave the terminal.Wow! If you need to wait for the bathroom the stewardess tells you to wait in the aisle behind row 3... really? So I can't just stand here in the galley and wait... no sir, behind row 3. Best advice - fly Air Canada - these guys do not deserve your money!"
Pros: "Kayak was great to book through. Very simple. Plane ride there was great."
Cons: "Plane ride home wasn't good due to the airplane propellers being louder then usual and noisy, a little unsettling."
Pros: "Boarding was a breeze and we arrived in Cancun early which was great."
Cons: "The cabin was freezing. I fly often and I always pack a sweater and a blanket but even that couldn’t keep me warm because the cabin was so cold Also, my meal that I purchased on the flight was frozen all the way through. It was literally like biting into a popsicle. My teeth hurt for the rest of the flight after just one bite. I asked for another sandwich which took a while because they were busy with other passengers. My replacement sandwich felt just as cold but it wasn’t frozen solid like the first one. It seems like a minor inconvenience but it became quite frustrating."
Pros: "Everything"
Cons: "I had to pay for internet to download the app to watch movies"
Pros: "Lots of room- great aircraft"
Pros: "Staff on the ground and in the air were great - nice, polite and funny"
Pros: "comfortable seats friendly crew"
Cons: "no entertainment system, fee for renting tablet not enough room in overhead no complimentary food or drink service"
Pros: "Haven't flown Westjet in years. Don't know why but I don't have sore kneecaps, was served great coffee, the stewards always smiled and had funny things to say, and the gate keepers were happy and honest. I'm going to be a frequent flyer now for sure."
Cons: "I didn't like....um....nope. no complaints"
Cons: "I was traveling with a piece of artwork and had to check it in oversized luggage, but as I was going through customs, I wasn't allowed in, because the Westjet team couldn't find it. I was escorted to their waiting zone, where I spent 1.5 hours waiting in limbo trying to figure out what I could do. Thank goodness the flight was delayed 80 minutes, because I was finally able to make the flight with 2 minutes to spare after running to the gates. The flight time, 65 minutes. I find it hard to believe the flight got delayed an entire flight. To couple that, when the plane landed in LGA (where I am as I write this), we're stranded on the runway because we don't have clearance to pull into our taxi area."

Aha! This was the segment for which I had little legroom. Cramped.

Pros: "My air hostess was very friendly and kind"
Cons: "Food for vegetarians"
Pros: "Clean aircraft."
Cons: "Bathrooms not updated and comparable to some other airlines. Crew can be a bit more interactive and friendly."
Pros: "Plane was new and good"
Cons: "Flight was 4 hours delayed"
Pros: "Very old aircraft. Looked extremely run down and many things were broken."
Cons: "Booked business to get some needed sleep on the red eye as I'm straight into work today. Babies crying disturbed sleep and bags delayed to boot. Unimpressed."
Pros: "Overall good flight"
Cons: "Free snacks and drinks"
Pros: "The crew."
Cons: "The aircraft: too old! No charging ports, entertainment system horrible. The food was not super."
Pros: "Crew worked hard to keep to time and make passengers comfortable."
Cons: "Boarding gate crowded."
Cons: "The layover was exhausting & getting to other gate was too stressful. Changing planes should be simplified."
Cons: "Heathrow is the worst airport when you have a passenger who needs a wheel chair."
Pros: "The crew was very attentive and professional. The seats were comfortable and food was good!"
Cons: "Keep the lights off :)"
Pros: "The crew was attentive and professional"
Pros: "Warm welcome, on time and comfortable"
Cons: "For a first class flight, I think they gotta change everything. Concorde lounge in london outdated, bad food, no snacks.. on board monitor was so low in resolution that watching was a pain and movies with subtitles impossible to watch. Compared to LH Air France or any Asien Avery bad"
Pros: "Nice aircraft! Very modern."
Pros: "They were very nice and honest"
Cons: "Nothing at all"
Pros: "No entertainment and no vegetarian selections in the menu unless you book in advance again the plane was dirty"
Pros: "Crew"
Cons: "Seats were too small..tight fit."
Pros: "Entertaiment"
Cons: "The crew could be quite curt at times"
Pros: "Nothing"
Cons: "Poor check in process, no complementary food or drink and 30 late arriving"
Pros: "Short smooth flight with unexpected food and drink service"
Cons: "Nothing"
Pros: "New plane. Good leg room. Good service overall."
Pros: "Customer service."
Cons: "Entertainment need more movies"
Pros: "All good"
Cons: "Everything well. No issues"
Pros: "The crew were friendly, professional and extremely pleasant."
Cons: "I’m not a fan of the constant PA’s during the descent. Playing a video about arrival procedures for an airport is extremely superfluous. Nobody pays attention and you just have to follow the signs when you get there."
Cons: "Rude staff at the airport. Short overlay did not have enough time to get our bags and checkin again that was ridiculous to have to check in again!"
Pros: "Me and my husband were upgraded from world traveler plus to business class, which we are thankful for"
Cons: "We were unable to order special meal online and were told to contact onboard crew for meals. When we contacted them inflight, they said they don’t have meals!!! And we were left to starve the whole night, while food was served for all around us. The really shocking thing is none of the crew had the courtesy to offer some snacks or bread. These especially when we were seated in business class!"
Pros: "Entertainment system worked well and had good selection of movies"
Cons: "Armrests didn't go up which is a problem with a toddler needing to sleep. Seat was broken so that pressure would make it lean back. Left over an hour late."
Cons: "There was a new born next to me and actually it was difficult to sleep."
Cons: "Flight canceled want able to rebook"
Pros: "nothing"
Cons: "Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London."
Cons: "As a Kenyan Passport Holder living in Canada on a PR status was denied right to travel to Kenya via LHR transit. WHY ? will you help us with our rights what compensation will help to alleviate the pain"
Pros: "Flight arrived on time. Crew on board was good."
Cons: "Didn't realize BA does not give passengers any refreshments for free including water. This is a bit much. Also the BA personnel checking in baggage was not friendly and was a stickler for not allowing our baggage as carry-on when others with the same size luggage were allowed by other personnel."
Pros: "There were only two kind of entres, and both had possible allergenic items for someone allergic to nuts."
Cons: "I suggest either have three choices or whenever nuts are sugggested have one with, and another without."
Pros: "Overall flight better London to Beirut l"
Cons: "Long wait over"
Pros: "Short flight, slept all the way!"
Cons: "Did not eat and no entertainment on this short flight so food and entertainment not applicable."
Pros: "Nice crew. Flight was on time."
Cons: "No food unless you Pay for it."
Pros: "Nothing"
Cons: "Nothing was impressive at all"
Cons: "Everything important was missing. Poor poor."
Cons: "They sent an email with security requirements regarding electronics saying they can only be carried in checked in luggage and at the airport refused to accept any electronics in carry on or checked in."
Pros: "Flight crew"
Cons: "* LHR T3 departure - appalling terminal * Baggage checked in at BA desk but collected to one side because of baggage belt failure * Captain must have known that 2 containers had not been loaded * Arrival at MRS to eventually find that luggage had not travelled on the flight * Inept handling by ground service partner Avia Partner * Baggage re-flighted on following flight and arrived at MRS at 16:00 with Avia Partners only offering to deliver after 13:00 the following day * BA in-flight service badly let down by ground handling at LHR and MRS"
Pros: "Great service and experience."
Cons: "The boarding was a little long."
Pros: "The food was excellent and the flight staff was very accommodating."
Cons: "No wireless internet or USB/Power plugs to charge my devices on the plane."
Pros: "The crew was friendly and professional."
Pros: "Fast and efficient"
Cons: "No drinks not even water without cost"
Pros: "The staff was friendly and they provided great service."
Pros: "787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen."
Cons: "Crew"
Cons: "The food"
Pros: "Safe flight arrived early!!!"
Cons: "Crew seemed non friendly. Did only what was required. Seats were tight And very cramped."
Pros: "Crew members were okay"
Cons: "Wifi could be better"
Pros: "Good crew and service"
Cons: "Tough landing at DC but it was the wind"
Pros: "Very friendly and accommodating."
Cons: "tv screens on the back of seats"
Pros: "Everything was on time considering the heavy Holidays travels."
Pros: "Air Crew was professional and polite - flight was quick and lasted less than 90 minutes in the air, was overall enjoyable"
Cons: "Gate attendant was fairly rude (could be a result of holiday travel stress) - several travelers didn’t speak English fluently, and she would snap at them or roll her eyes they weren’t comprehending instructions. Boarded extremely early (almost an hour) but sat on tarmac for some time - eventually took off about 20 minutes late. Not airlines fault and likely result of holiday backlog Retrieving baggage from plane was biggest issue - use a carry on to but was required to valet bag as opposed to storing overhead. Baggage unloading was late (again, holiday backlog) but no personnel were available to inform passengers of delay, and bags were not in initial cart. Resulted a delay of offloading by roughly 20 minutes. Was ultimately found in the second wave of luggage, and witnessed baggage handlers tossing luggage carelessly onto cart floor. Nothing was damaged but was annoyed at lack of communication and overall disorganization."
Pros: "Seat extraordinarily comfortable"
Pros: "The crew was amazing, and the duration of flight time was reasonable"
Cons: "Comfort of the seat, space between seats"
Cons: "Food quality"
Pros: "The crew was fantastic and very nicely got us into an earlier flight and allowed my wife and I to sit together for our 10th anniversary"
Cons: "The entertainment apps were difficult to use"
Pros: "All was ok accept they charge 32dollar for bag."
Cons: "Travel with free bag."
Pros: "WiFi entertainment system."
Cons: "Hard seats, no arm padding. No power to recharge phone and iPad."
Pros: "On time,"
Cons: "WiFi didn't work."
Cons: "The booking process. Went through a third party (ka$@k) and at the last minute was transferred to a cheap aggregator I had never heard of. Needless to say customer service was a joke. Plain fraud."
Pros: "Fast boarding, flight relatively smooth, got to my destination pretty quickly as well."
Cons: "The wifi signup process not seemless with Android."
Pros: "The seat was comfortable and the flight attendant was very helpful with all the questions I had, thanks for the wonderful first time flying."
Cons: "Nothing give a 10/10"
Pros: "The crew was super nice and I saw them be super accommodating to other passengers which made me feel good about using their airline."
Cons: "They should offer headphones"
Cons: "Make seat available for two of us together not every one in a deferent row"
Pros: "Even thou flight was delayed we arrive at a decent time."
Pros: "No"
Cons: "No"
Cons: "Flight delayed by 2 hours due mechanical issue Missed connecting flight Waited in line for 2 hours for a hotel comp. had to pay 20$ to get to hotel because there was no shuttle Still stuck in Dallas. Never made it to Sam fran. Extremely disappointed I expect compensation"
Cons: "The drink service came a little late in the flight... but that is a suggestion more than a complaint."
Cons: "Flight arrived over 40 min late and despite my connecting flight still being connected to the gate I was told I couldn’t board. There were 5 people trying to connect to the same flight so it’s pretty rediculous that we were told to rebook when the plane didn’t leave the gate for 15 more minutes. This was the call of the airline and it was handled poorly. The rebooking agent was also extremely rude and seemed totally self absorbed. This was my worst flying experience out of approximately 50 flights this year. Never again American."
Pros: "Flight crew was nice"
Cons: "the small jets are so uncomfortable."
Cons: "KTerrible coffee. Tasted stale"
Pros: "On time."
Cons: "They had to take my bag and because no one would volunteer... sigh."
Pros: "We got to our destination aver 12 hours late."
Cons: "In addition to being rebooked approximately 12 hours after our original flight, this flight left about 40 minutes late."
Cons: "Un necessary delays from start to baggage pickup"
Pros: "The crew was great and made light of a relatively tense situation. This was a connecting flight for many passengers which was delayed so many of us were missing our connections. The crew still did a great job keeping everyone comfortable and boarding us quickly."
Cons: "Unfortunately our plane was grounded in Chicago before our leg of the trip even began. By the time it arrived in YYZ many of us would already be missing connections. Due to a smaller plane we have to stow most of our carry on below which caused a bit of chaos while disembarking trying to retrieve bags and hustle to the next flights. Since I knew before leaving YYZ we were quite delayed my husband drove to ORD to pick me up instead of waiting 24hr for the next flight to St. Louis. It added 8 hours of driving for him to an already long day but we made the best of it."
Cons: "Bag was delayed and damaged"
Pros: "Arrived slightly early. The crew was efficient and friendly. The interior and seats looked new."
Cons: "Nothing was negative."
Pros: "Nice crew"
Cons: "Old equipment"
Pros: "Crew was great!"
Cons: "Was really poor choice of food."
Pros: "good price and a good route"
Cons: "This turned out to be a 'code share' flight operated by American Airlines. As such, neither Qantas nor American Airlines would allow me to buy premium seats so we could have extra leg room. They said the 'code share' blocks seat sales! Be ware Also found out that American Airlines does not serve meals on flights from Toronto to LAX. I was told they only serve meals on "international flights" but that I could buy a sandwich or snack. Unfortunately they only had 4 sandwiches on board , which sold within the first 2 rows of the plane!"
Cons: "Coach seating is too tight"
Pros: "Boarding was a breeze"
Cons: "N/A"
Cons: "There was a glitch in the system with our boarding passes. It got sorted out but was just kind of weird."
Pros: "Good assortment of entertainment"
Cons: "Delayed so long we missed our connecting fligh. Then we’re left with no hotel room as everything was booked in Miami for the holiday weekend. It was a mess"
Pros: "The seats were comfortable and the boarding process was very well organized."
Cons: "The plane had a very good entertainment system with a lot of good movies, but the flight had no earphones available, so only the passengers that had their own ear/headphones could use it. Other than that, the flight attendants were not kind in any way and items present in the onboard menu, were not available, as I asked for Pringles and there was none. I did not see anybody eating some food in this flight, other than the mini pretzels served. How a 3hour flight arriving at 09 PM, had no food onboard?"
Pros: "We missed this flight."
Cons: "Background info: we flew from Dublin to Toronto (Aer Lingus) and we were supposed to fly Toronto to Los Angeles on American Airlines; however, we had a British Airways flight number for both of these flights. We missed our connecting flight in Toronto with American Airlines (we had a 2 hour layover) despite landing on-time (de-boarded a few minutes late). I suggest avoiding the Toronto airport ALWAYS as every passenger must pick up his/her luggage even if you have a connecting flight, and then re-check the baggage with the next flight. Apparently the baggage handlers were on strike and some of the customs agents as well which added to the delays. Well, after going through Canadian customs and picking up our luggage (which took quite awhile) we arrived at the American Airlines ticketing kiosk about 45 minutes before our flight. The computer told us we were too late for this flight and to see a representative. We proceeded to wait in line for an American Airlines representative only to be told this was Aer Lingus' fault (we had just flown with them); even though we had a BA flight number.. After searching for an Aer Lingus representative we were finally told they were probably all on the Aer Lingus flight that was currently about to leave. An Aer Lingus representative was paged to the ticketing counter (took well over 30 minutes for anyone to show up) and what proceeded was an argument (for well over an hour) between British Airways and Aer Lingus representatives about whose responsibility it was to re-book us. After an hour at least of poor customer service, we were finally rebooked by British Airways on the last flight to LAX (on Air Canada). Moral of the story: avoid Toronto and fly direct."
Cons: "Staff seemed tired with some minor conflicts between them at Toronto gate"
Cons: "The seats are hard although spacious for a 3 set row."
Cons: "Boarding chaos at Miami airport."
Cons: "I hated the waiting area at Pearson. I hated the temperature and how tiny the seats are. Was so hot and absolutely miserable."
Cons: "Connecting to LAX through Toronto was frustrating. We were told in Dublin that our bags were checked all the way through to LA and they weren't. (Been through Toronto before and thought maybe they had changed the procedure) Airport signage could be improved to accurately inform of baggage pickup and drop off with your connecting air carrier. (Our traveling companions ended up missing the flight home in the confusion.) The airport is going through renovations, maybe it will improve. The flight to LA wasn't stocked properly with food. They ran out of sandwiches/fruit and cheese plates by the first few rows in the main cabin. No earbuds available for those who needed them. Cramped seating. This flight was with BA partner American Airlines"
Pros: "Friendly crew"
Cons: "Zero Entertainment. Flight delayed around 30 minutes, which gave me a heartburn as we had to catch the next flight. No priority plus lounge near this gate in Toronto"
Pros: "I liked having a window seat."
Cons: "My screen was broken, so for 6 1/2 hours, I was unable to watch any movies and didn't see the safety video either."
Pros: "Crew was apologetic."
Cons: "PHL ground stop no known reason. Good weather. Even pilot was at a loss. 4 hours total delay, 3 of which spent in tarmac."
Cons: "The fact the flight was delayed for 5 hours due to weather."
Pros: "The check in process with the kiosks. It was very easy."
Cons: "They ran out of sandwiches that we had to pay for. We didn't have to do that on the Aer Lingus flight, which was for the same amount of time. In the other flight we had choice in entetainment."
Pros: "The gluten free meals were quite good. Everything seemed clean."
Cons: "The plane was small for a transatlantic flight. The entertainment was not easy to find/access."
Pros: "The crew was kindly and friendly"
Cons: "The plane was very uncomfortable, no entertainment at all if you don’t have your own device"
Pros: "It was a small twin prop so there was only one cabin crew, but she was really pleasant."
Cons: "Instead of just staying on the plane we were required to deplane and take all of our luggage and haul it all through a long winding ramp and hallway into the airport. As soon as we got there, they said it was boarding immediately and we had to turn around and haul it all right back."
Pros: "Nothing to like here"
Cons: "Late, crew was rude and plane was dirty!"
Cons: "My 5-hour flight was delayed 5 hours. Missed all my scheduled events. I had planned for up to 3 hours of issues (delays, traffic, luggage issues, etc.) and it was still not enough to allow me to make my meeting on time. Additionally, the in-flight entertainment system linked to my seat was defective and only provided sound in one ear."
Pros: "I liked the movie selection, the service, and food/drinks."
Cons: "With a 20 minute layover, I barely made the flight and my checked bags/luggage did not make it. This had a horrible influence on my trip and I am heavily disappointed in Air Canada."
Pros: "Nothing."
Cons: "Service"
Cons: "The flight was delayed I had to wait for more than an hour"
Pros: "Many airlines have code share flights but it is better to buy ticket directly from the original airline as they keep on ignoring the code share flight bookings"
Cons: "Till last moment we were kept hanging if we will board or not as no seat number was allocated. I believe it was as we were from the code share airline not the real one"
Cons: "Our connecting flight was pushed to the following day and then we sat for an hour while the plane was deiced. We could have been told a later departure time. While we were not traveling further, those making connections again missed their flights. If they would only own up to the missed connections while still on the ground, alternate plans could be made. Not part of their business model."
Cons: "Very cold plane"
Pros: "Nothing."
Cons: "Almost missed my flight because an Air Canada representative insisted I could not use my visa debit card for the luggage fee. I then tried to pay cash, but he said that he didn't accept Canadian currency, so I would have to use the ATM to withdraw American cash. I did, and the fees were ridiculous. Then, he didn't have change to break the 40$ i withdrew into his $25 fee. I proceeded to follow him as he walked around for twenty minutes asking random people at the airport if they had change for a twenty. It was very embarrassing and stressful, as I already was in tears from saying goodbye to my partner. Boarding the plane wasn't a problem, but getting on a plane in Orlando, Florida with the air conditioner broken with a plane of 300+ was outrageous. It felt like a sauna in the airplane and the kids were screaming in discomfort, something a 20-something like myself wanted to do as well but had the control not to. It's a shame because we used Air Canada a lot to travel back and forth to visit each other, but with this last trip we will no longer be using this airline and will shop for alternatives who are worth the price of admission."
Pros: "The flight attendants were very nice and helpful. When they passed out dinner my husband and I were asleep, we woke up when they were serving drinks (right after). They got us our food. On our flight over however we didn't get options on food since they had run out. The flight crew was nice though."
Cons: "Unbeknownst to either of us the Air Canada Rouge is a low cost carrier international flight. It didn't have a player in the seat, or even old school TV's. You had to use your own device on their WiFi which was SLOW and the sound went out. The seats are small with very little leg room. I'm 5'1 (156cm) and my legs almost touched the seat in front of me. Also the airport was the biggest hinderance of getting to the gate and the airplane. After customs, to get to our gate we were told to wait in another line while they went through nearly every passenger again... And checked bags. Since it was taking so long they would let some go through without checking them. It was strange to say the least. We eventually left the gate late but made up for it in the air."
Pros: "Direct flight - on time departure , arrived early"
Cons: "Grumpy crew, uncomfortable seating - tight & seating comfort poor, attendants came around once for drink & food - didn't return until end of flight"
Pros: "The speed of the flight to Canada and then to Tokyo was excellent. The room and the boarding crew on the plane were all awesome. The only complaint I had was about the food. I think they were going for more of a regional food choice flying to Tokyo. But the "snack" of a Cup of Ramen noodles seemed like a slap in the cultural face. I'm American and felt a little offended by the Ramen Noodles. But other than that the experience was awesome!"
Cons: "The cheap American Ramen Noodles"
Cons: "I did not fly to Montreal and I did not catch flight to Barcelona I am fling again tonight Toronto - Barcelona direct"
Pros: "Excellent fight.... comfortable and easy..."
Cons: "Crew where a bit slow... and the use of 4! Languages for announcement was annoying..."
Cons: "No wifi"
Cons: "Connecting flight cancelled with a 2 day wait for rebooked flight."
Pros: "Excellent flight from boarding to arrival. The flight crew performed beyond expectation. There were obvious obstacles in their way when performing their duties and customer service. What stood out as stellar was their patience in helping people where english was not their first language. When serving beverages to these passengers the flight attendants would ask what beverage they prefered. Their answers were inaudible and confusing. Attendants displayed container beverage and when it was still unable to understand their poor answers they did not give up. Finally it was understood they would like hot tea, and i noticed they performmed beyond expectation. These asian passengers would clogg the isles for attendants by going to the washroom and visiting other friends on this flight creating serving obstacles. Frankly, I prayed for the attendants when they were climbing over seated passengers and appeared orientationally lost from their seats on this flight. You would think it was their first flight; but then the flight attendant would appear, and in classic manner would ask - Can I help you? I am comforted by the displayed patience, ability to take punishment from disfunctional riders who failed to notice how other passengers behaved and how professionally the crew operated from beginning to end. I always prefer to fly with Air Canada. Thank you!"
Cons: "Jamming the middle seats of the flight with late arriving asian passengers who would have been better off seated together."
Pros: "Clean cabin, nice airplane"
Cons: "The plane was late enough to turn a commuter flight into a complete waste of an afternoon!"
Pros: "Quick easy flight"
Cons: "Asked flight attendant to fill up sons water bottle as we had to empty it before we went through security and I forgot to refill it. Flight attendant was very rude and made a big deal out of having to fill it. Just felt her reaction was over board and quite uncalled for."
Pros: "Prompt, efficient and friendly."
Pros: "The lady at the counter was very pleasant when she realized my dad had forgotten his wallet and offered him to put him on next flight if I didn't make it back in time with his wallet, I liked how she had made him feel better by showing him grace and mercy that his mistake was fixable."
Cons: "At SFO it is always a mess when you take a flight because you can either be in International terminal - that would be logical, since this is a us Canada flight but at other times you need to go to the united ticket counter instead (even though I get sent between the counters often I can't remember if this is terminal 3) - The lady in line was trying to get my dad to leave this line to go to the other counter line without asking about his specific flight, it caused an argument in my travel party because they thought she was right and I insisted we stay in this line. The lady didn't even acknowledge what I was trying to say and kept telling my dad to go to the other terminal when we were at the correct one. There is nobody that can seem to tell you which terminal to go to prior to arriving at the airport so it doesn't help when someone provides misinformation at the airport while in line. Travel can already Be stressful."
Pros: "Crew was very friendly."
Cons: "Didn't realize AirCanada Rouge didn't have entertainment, which allowed me to get work done...but you know, movies are cool too. Also the seats are super close together and make it a bit clostrophobic."
Cons: "Flight crew not helpful. Despite empty space in first class overheads, would not allow coach passenger to put anything there."
Pros: "Legroom and entertainment were both good. Food can be improve."
Cons: "Boarding was bad in Zurich, unorganized. Need improvement"
Pros: "AC's staff is generally very pleasant and accommodating (they are Canadians, after all). I checked in quite early and was moved to an aisle seat (was originally in a middle) with no one next to me - something the lady at the check-in counter did just to be nice! Boarding was pleasant and easy going; greeted upon entering the aircraft which is always a nice touch. The flight was more or less on time and things went smoothly overall."
Cons: "The power/USB outlet in my headrest did not work. I was also seated in front of a French couple who repeatedly hung onto my seat when they were getting up (at least 3 times during the flight). I realize this has nothing to do with Air Canada but perhaps they should consider offering 'French only' flights to avoid such annoyances in the future."
Cons: "There was cold air blowing on our feet the entire flight."
Cons: "Seats are awful no leg room. Old plane and food sucked. Horrible rude service. Will never use again."
Cons: "Flight was delayed 3 hours"
Cons: "Delays both on Det to Toronto and Toronto to Kingston"
Cons: "It was cancelled."
Cons: "1h15 late"
Pros: "Flight attendant's were friendly amid the circumstances."
Cons: "Our first flight was cancelled 15 minutes before scheduled take-off. upon being bumped to another flight two hours later, that flight was delayed two hours after an issue during take-off. We remained on the plane while mechanic/engineering staff rectified the problem. We booked a flight to save time on driving. We would have arrived earlier had we drove. I understand things happen, but the airline eneds to take responsibility and show some good customer service. Aside from the pilot, no apology given, no reimbursement offered. Disappinting. Air Canada is now a last-resort option for a frequent flyer like myself."
Pros: "The on board service was fine."
Cons: "The plane was late. We had to spend night in Toronto. We have not received our luggage yet after being assured it would be on plane with us. the boarding in Rome was pure chaos. The Italian staff were totally out of control"
Pros: "Nothing positive. Horrible experience."
Cons: "3 mechanical problems. Two missed flights. 16 hours late. Lost luggage. The crew sent us at wrong place, we were stuck in a room until 6:30 am. We had to sleep on chairs. Everything that could go bad went bad. Will never ever fly with Air Canada again. That is a promise."
Pros: "I liked the comfortable airplane. The bathroom we used by the front of the cabin was a great size bathroom. Food was OK but could have been better."
Cons: "I upgraded the seats for me and my 9 year old daughter to economy premium for about $300 per seat. You would think they would give you two seats together considering you are flying with a minor. Nope! The seats were on different side of the isle and they had a seat between. One of the flight attendants was gonna accommodate us to be seated next to each other on the side with two seats only and my daughter was happy to be next to me. Another flight attendant comes after us and moves us to the middle where are 4 seats between the isles. I would recommend to ask what seats you are getting before boarding. I had picked two seats next to each other but in the meantime they sold the window seat to somebody else and moved me one seat away from my 9 year old daughter plus an isle between us. Will NEVER fly them again. I felt very uncomfortable and honestly like criminal while waiting for them to decide about my seating arrangements after paying additional $600 on the top of the regular fare. This was a flight from Paris to Montreal."
Cons: "Delayed on Tarmac for 2 hours, one rude flight attendant. Took 4 hours for bags to come to arrival due to cancelled flight. No good communication"
Pros: "I bought Business Class because the rate was very competitive. Seat was comfortable enough. Flight departed nearly an hour late, but arrived early at the destination, which helped."
Cons: "The flight attendants in first class honestly seemed overworked and had no time for anyone. A request for a mixed whiskey beverage brought a Diet Coke instead. The attendant didn't seem to care at all when the mistake was pointed out, nor did she fix it. Snacks and drinks were essentially flung at us with the care of throwing slop at farm animals. Which pretty much describes the quality of the meal."
Pros: "Billy Bishop airport is awesome!"
Cons: "Flight was delayed and crew didn't accommodate a rebooking despite availability .. Although original flight did board soon after."
Pros: "The pilot was good"
Cons: "My tv did not work, the crew was not overly friendly and I was disappointed that for a 5 hr flight there was not even a snack. For the price of the ticket I expected better service"
Pros: "Dreamliner was airy and pleasant. Large screens. Electric outlets"
Cons: "Need more E books and audio podcasts."
Cons: "There is streaming provided over local wifi, but no way to charge devices so once devices are dead there is nothing you can do."
Pros: "My flight was comfortable and without any issues. Good was great. The inflight entertainment should have more choices."
Pros: "Great flight."
Pros: "Nothing"
Cons: "first flight cancelled, second flight delayed so impossible to get the connection. Nobody called me about it, I had to go to ask."
Pros: "Love Air Canada"
Cons: "I could not see anything because I didn't know that I had to install the app on my laptop"
Cons: "We also had a delay and all of my luggage was left in the rain for an extended amount of time where my suits were actually drenched and soaking wet inside of my suitcases."

My screen didn’t work at my seat. Communication at Toronto airport between the two flights was non-existent. We were not given TSA precheck, we weren’t told we were going through US customs in Toronto, we were given instructions like go into that room and sit down. Really, really poor quality airport. Walkways were turned off, poor air conditioning, lack of food services, etc. I will try to avoid Toronto airport in future travels.

Cons: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."
Cons: "At the time at the gate did not allowed me even take my caryon bag with me, the staff was so rude an in an uncivilized manner start fighting with me ,I am a sinor person got very disrespected by your staff, I would like to bring a lawsuit against UA for what you did to me ,I wish an invitator from your office contantact me to explain everything,"
Cons: "Gate not ready on arrival."
Pros: "Premium seating was worth it! I actually had room to sleep and the service was great."
Cons: "Toronto's airport did not send our bags onto or flight, which I had to wait 8 hours for them to send it to my hotel. Plus, the boarding process was crazy. So many people waiting in front of the lines for them to be called. Luckily, an attendant was calling out for premium. He guided us"
Cons: "Crowded planes."
Cons: "At YYZ @ the wheel chair entrance, I visibly required wheel chair assistance. I approached the United INFO COUNTER and requested wheel chair assistance. She advised me to get into a long Q and after check in they will get me a wheel. chair. TSA is no greater help for your air line."
Cons: "4 different flight delays in chicago"
Pros: "Nice crew."
Cons: "Plane was small and uncomfortable. The plane was again delayed. 4 flights with United. ALL 4 delayed."
Pros: "Everything was great. On time, great room, pleasant staff!!!"
Pros: "Not much to like. The flight was okay."
Cons: "Not having free Wi-Fi and sound on the entertainment.I We could have been offered complimentary snacks as well with the beverage."
Cons: "Food was 100% carbohydrate. Not a trace of greens or protein. Our party was split up even though reservations were made long in advance. Codeshare on Air Canada"
Pros: "Quick flight - happy crew - United rocks!"
Cons: "Toronto Airport needs to get their act together. This is twice now that there were two Star Alliance flights to Denver at roughly the same time - United and Air Canada - miles apart in the terminal. Yet only the Air Canada one was on the flight board. I. Er half the flight walked to F64 and then had to run to F97. Shoddy."
Pros: "It was on time and the staff were excellent"
Cons: "Like everything"
Cons: "If they know that the flight is about to delayed then they must wait for the passengers for connecting flights!"
Pros: "Ok"
Cons: "Cannot gauge if carry-on would fit into overhead No entertainment"
Cons: "The plane was very small and crammed"
Pros: "comfortable and on time"
Pros: "Fantastic service. Much obliged for everything"
Pros: "I didn't like nothing"
Cons: "United needs to training your employees"
Pros: "Crew was curteous and capable"
Cons: "The screens on the back of seats that used to play movies now play advertisements and ask you to pay for in-flight entertainment. The off button did not turn the screen off, resulting in a constant eyesore for the entire trip"
Pros: "Good flight"
Cons: "2 Delays"
Cons: "Flight was delayed Before we boarded but then once we boarded we Sat for another hour."
Cons: "I don't fully understand why, but I was unable to get my boarding pass for my flight to Chicago from Toronto until I arrived in the Toronto airport. Toronto airport sequesters off international arrivals, so in an ideal world, I would have been able to go through security directly to into the U.S. terminal, bypassing Canada customs. However, the United desk that I needed to get my boarding pass from located just before security was unmanned. The very kind Air Canada attendant called for a representative multiple times, but after 45 minutes of waiting no one ever arrived to print my boarding pass for me. The Air Canada employee then gave up on any United staff showing up and suggested I try going through Canadian customs and checking in at the same departure desk travelers first entering the airport would go through and make sure to let them know how long I was waiting. The United employee I spoke with told me that I was impatient and should have continued waiting because now she didn't know what would happen with my checked bag and that I may well need to wait 2 hours more for that to get sorted out. I was rather surprised by her overly negative response and apparent threat. If I was irate or yelling that might have been warranted, but frankly, I was so tired from the international travel I didn't have the energy to fight with her. Regardless, I wish I had been more impatient, it was far easier to go through customs twice than I expected. I would have preferred to spend more time in the lounge inside the terminal than to stand by the United desk waiting for someone to arrive to print my boarding pass. At any rate, Canadian+US customs have it together; when I went through U.S. customs to get into the terminal they had the photo of my checked bag right there."
Pros: "Nothing"
Cons: "Everything"
Pros: "My complaint with United is twofold: extremely poor customer service and airport experience. First, the plane was delayed Then cancelled took customer service 50 minuets to rebooked on a new flight to sfo instead Sjc which is far away from my house & I paid for CAB!!"
Pros: "This was an average flight on a small, cramped, RJ/CRJ. There was nothing special about this flight and this review is only to stop the over abundance of emails Kayak sends you begging for a review...."
Cons: "Please read what I wrote above."
Pros: "The crew on this flight were really nice and helpful."
Cons: "They delayed my flight, so now I get back home really late. Thanks, United."
Pros: "Crew was friendly, boarding was easy."
Cons: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Pros: "I like that we landed."
Cons: "This box seems too small to fit it all in. It's United - underwhelmed as usual."
Pros: "united over book. i got boarding pass but no seat number. United charge me $400. I want me money back."
Pros: "Crew did the best they could"
Cons: "4 hour weather delay; missed all connecting flights; spent night in O'Hare; no food at night; no vegan food; got home 12 hours later than planned with little no sleep."
Cons: "Delayed departure"
Cons: "Seats are so narrow and uncomfortable. And we never pushed pack on time for all my flights"
Cons: "Incredible long walk passengers should be told when you have such a distance to walk. Passport sign in is not very user friendly should be a better scanner and easier questions they are confusing"
Pros: "Plane was on time"
Cons: "No food"
Cons: "They kept delaying this flight but not telling us. First it was delayed to 6:50; at 6:51 I asked whether it was further delayed and was told no, we were about to board. Five minutes later the screen said 7:15 (and later, 7:35); at no point was there any announcement about these further delays. They then stowed carry-on luggage below, so passengers lost access to any entertainment in their carry-on. There was no entertainment on board."
Cons: "3+ hour delay"
Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."
Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."
Pros: "Nothinng"
Cons: "Didn't hold our seats! Made it with ten minutes to spare, but sold our tickets when they could of called and said three passengers are on their way over!!!! Instead made a little more money!!!!"
Pros: "Sitting in the flight on the Tarmac for over 2 hours is a terrible experience"
Pros: "Overall, the flight was OK. I would not write home and brag to my friends about it ..."
Cons: "There is good business between Toronto and Halifax; why must you use the smallest aircraft you can find? Use a larger aircraft and fly it fewer times per day."
Pros: "A very typical flight."
Cons: "No complaints."
Pros: "The flight was short"
Cons: "We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before. We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there""
Pros: "excellent aircraft, roomy, comfortable and clean. the flight attendants were very attentive but not pushy"
Cons: "very full flight ... tourist season?"
Pros: "Always the service is above and beyond"
Cons: "No complaints"
Cons: "Flight was late leaving toronto, missed connection to knoxville. Captain/crew never gave explanation. United just kept saying the captain needed more time before boarding. Got to Washington and had to wait 5minutes before the tram left for gate A. United should have known we had arrived and were on our way. I paid a premium to get home at 2:15. I could have paid a lot less to get home over 4 hours later. !$10 food voucher didn't make up for that. Also, we didn't even receive an apology!"
Pros: "Flight was on time"
Cons: "That I was not allowed to move into empty seats further forward. And that I would have had to pay more for a seat closer to the front. Airlines say they serve the public but they do so only tintype who can afford it. Shame on you."
COVID-19 information

Safety measures for airlines flying from Toronto to Grand Cayman

Airlines flying from Toronto to Grand Cayman have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.

Heightened sanitation

Daily cleaning, installation of cabin HEPA filters on flights from Toronto to Grand Cayman

Mandatory masks

Masks required on board, masks provided on flights from Toronto to Grand Cayman

Social distancing seating

Middle seats unavailable to book on flights from Toronto to Grand Cayman

Pre-flight testing

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26/2Sat
1 stopUnited Airlines
26h 04mGCM-YYZ
C$ 484
11/2Fri
1 stopUnited Airlines
26h 01mYYZ-GCM
19/2Sat
1 stopUnited Airlines
18h 10mGCM-YYZ
C$ 487
2/4Sat
1 stopUnited Airlines
7h 00mYYZ-GCM
9/4Sat
1 stopUnited Airlines
7h 48mGCM-YYZ
C$ 492
12/2Sat
1 stopUnited Airlines
8h 35mYYZ-GCM
20/2Sun
2 stopsUnited Airlines
21h 45mGCM-YYZ
C$ 498
12/2Sat
2 stopsUnited Airlines
20h 45mYYZ-GCM
20/2Sun
2 stopsUnited Airlines
24h 08mGCM-YYZ
C$ 503
14/6Tue
1 stopUnited Airlines
8h 28mYYZ-GCM
19/6Sun
1 stopUnited Airlines
28h 38mGCM-YYZ
C$ 507
22/5Sun
directWestJet
3h 58mYYZ-GCM
26/5Thu
directWestJet
4h 05mGCM-YYZ
C$ 508
22/5Sun
2 stopsAmerican Airlines
21h 43mYYZ-GCM
26/5Thu
2 stopsAmerican Airlines
21h 50mGCM-YYZ
C$ 511
22/5Sun
directMultiple Airlines
3h 58mYYZ-GCM
27/5Fri
2 stopsMultiple Airlines
23h 10mGCM-YYZ
C$ 523
23/5Mon
1 stopMultiple Airlines
6h 30mYYZ-GCM
3/6Fri
2 stopsMultiple Airlines
28h 12mGCM-YYZ
C$ 533
21/5Sat
1 stopMultiple Airlines
6h 30mYYZ-GCM
29/5Sun
2 stopsMultiple Airlines
16h 37mGCM-YYZ
C$ 537
22/5Sun
1 stopAmerican Airlines
29h 00mYYZ-GCM
26/5Thu
1 stopAmerican Airlines
9h 35mGCM-YYZ
C$ 538
22/5Sun
directMultiple Airlines
3h 58mYYZ-GCM
26/5Thu
1 stopMultiple Airlines
9h 35mGCM-YYZ
C$ 540
22/5Sun
directMultiple Airlines
3h 58mYYZ-GCM
29/5Sun
directMultiple Airlines
3h 55mGCM-YYZ
C$ 561
25/5Wed
1 stopMultiple Airlines
27h 48mYYZ-GCM
28/5Sat
1 stopMultiple Airlines
8h 43mGCM-YYZ
C$ 564
23/5Mon
1 stopAmerican Airlines
6h 30mYYZ-GCM
3/6Fri
1 stopAmerican Airlines
9h 35mGCM-YYZ
C$ 592
26/2Sat
2 stopsAmerican Airlines
48h 06mYYZ-GCM
12/3Sat
2 stopsAmerican Airlines
10h 10mGCM-YYZ
C$ 611
1/3Tue
1 stopAmerican Airlines
7h 39mYYZ-GCM
6/3Sun
1 stopAmerican Airlines
10h 11mGCM-YYZ
C$ 619
25/4Mon
2 stopsAir Canada
32h 10mYTZ-GCM
3/5Tue
2 stopsAir Canada
21h 09mGCM-YTZ
C$ 665

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Recent one-way flight deals

4/3Fri
1 stopUnited Airlines
22h 05mYYZ-GCM
C$ 233
12/2Sat
1 stopUnited Airlines
8h 35mYYZ-GCM
C$ 234
17/4Sun
1 stopUnited Airlines
27h 50mYYZ-GCM
C$ 235
12/2Sat
2 stopsUnited Airlines
22h 14mYYZ-GCM
C$ 240
23/5Mon
2 stopsAmerican Airlines
23h 08mYYZ-GCM
C$ 243
22/5Sun
1 stopAir Canada
7h 58mYYZ-GCM
C$ 267
23/5Mon
2 stopsAir Canada
31h 13mYTZ-GCM
C$ 291
24/5Tue
1 stopAir Canada
21h 33mYYZ-GCM
C$ 292
24/2Thu
1 stopAmerican Airlines
7h 39mYYZ-GCM
C$ 296
29/1Sat
1 stopMultiple Airlines
16h 05mYYZ-GCM
C$ 306
29/1Sat
directAir Canada
4h 10mYYZ-GCM
C$ 323
20/4Wed
2 stopsAir Canada
30h 10mYTZ-GCM
C$ 326
22/4Fri
3 stopsMultiple Airlines
21h 50mYYZ-GCM
C$ 335
22/4Fri
2 stopsMultiple Airlines
22h 05mYTZ-GCM
C$ 336
23/4Sat
3 stopsMultiple Airlines
47h 05mYYZ-GCM
C$ 361
12/2Sat
2 stopsMultiple Airlines
26h 40mYTZ-GCM
C$ 361
15/3Tue
2 stopsAir Canada
37h 40mYYZ-GCM
C$ 380
11/2Fri
2 stopsMultiple Airlines
34h 50mYYZ-GCM
C$ 386
16/4Sat
2 stopsMultiple Airlines
21h 50mYYZ-GCM
C$ 390
29/1Sat
2 stopsMultiple Airlines
17h 30mYYZ-GCM
C$ 391

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Flights to Grand Cayman

Return flight deals:

Grand Cayman - Toronto

Cabin classes:

C$ 440
C$ 499
C$ 207
C$ 83

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