Air Canada flights are way too cramped with little leg room. Furthermore, hot dinners are rare which is somehow standard on other Airlines' international flights.
To cold in the cabin instead of A/C the heat should have been turned on. The food is lousy as usual and my luggage is lost. That is about the size of it.
We didn’t get to go directly to Munich because our first flight was operated by Air Canada and arrived late. We were rebooked through London. Lufthansa was unsympathetic and not helpful. Since I paid for the tickets that Lufthansa sold us we had a contract and Lufthansa did not hold up their part.
It never happened. How could you ask me to write a review of something you are not aware of never happened????
Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.
So many minor delays, very little communication, and what there was, we couldn't even hear in the first place.
The flight was delayed several hours with no update as to when we would be taking off. We finally boarded the flight and waited over an hour on the phone for the bag crew to come and load our bags. After landing in Cleveland, both of our check in bags never showed up and are still missing. This is the worst airport and flying experience I have ever experience
There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.
Cons: "Boarding was slow but they had increased number of wheelchair clients. Not their fault but was a known so the process could have been started earlier."
Pros: "Service was good. Flight attendants were friendly"
Cons: "The departure area at terminal 1 YYZ was crowded and not the most comfortable experience"
Cons: "Not much legroom and no tv’s on a 10-hour flight"
Pros: "everything from the boarding and check-in process to in flight comfort."
Cons: "Space was limited"
Pros: "Nice touches like pillow and blanket, lots of movies and hot meals."
Cons: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Pros: "I liked that we got served a lot of snacks and food :)"
Cons: "Nothing honestly! Smooth flight :)"
Cons: "food screens"
Pros: "Smooth boarding."
Cons: "The cramped seats, not a lot legroom and people complained once you reclined."
Pros: "Service from Milan to Toronto was good"
Cons: "Service from Toronto to RdU not so good"
Pros: "Ended up flying with air canada after they switched us"
Cons: "Lufthansa switched us three times , and then when we got to the airport in toronto it was air Canada. They found our grandparents tickets but not ours. Ridicule our flight was supposed to be only 1h layover, inatead it’s 6 and we are going to miss all our next travel accommodations."
Cons: "Was the worse food that I was served on a international flight."
Pros: "Air Canada is a great airline too"
Pros: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Cons: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"
Pros: "The flight attendants all were very helpful and seemed to enjoy their jobs"
Pros: "Crew helped us with connections"
Cons: "Choice of seat came with a cost. Very uncomfortable seating. Not enough room."
Cons: "New plane. Very little legroom. New seat back pouches hold next to nothing."
Pros: "Crew was pleasant and helpful, even once we had a long delay"
Cons: "The cabin was very tight and the seats were very uncomfortable"
Pros: "Easy flight and on time"
Pros: "The crew was nice and boarding was efficient."
Cons: "Entertainment was dated and with few choices. Food was awful."
Pros: "nice and polite crew"
Cons: "no screens/maps with route information no enterteinment unless downloaded on your own devise, I had an Iphone which is too small to watch anything.... seat hardly reclined at all and felt extreemely uncomfortable"
Pros: "On Time / Comfortable short flight"
Pros: "Huge, new plane, lots of helpful crew, personal entertainment screen, chairs laid back more than typical"
Cons: "Window arm rest didn't move up, boarding was crazy because YYZ airport doesn't have the format to hold lots of people, how to board was a bit confusing, and turbulance."
Pros: "Our stewardess from Toronto to Germany was the best that I have ever had."
Cons: "Great trip."
Cons: "Smelly plane,uncomfortable chairs, AC didn't work properly (hence the smell).No screens, spotty Internet."
Pros: "Professionali customer service. Food and beverage service very good and generous. Love the European hospitality."
Pros: "The flight was really on time and the flight crew was just amazing. The overall experience was exceptional. Will recommend this servic to any one who will like to travel"
Pros: "The flight attendant was very professional. The flight itself seemed quick and easy, and I believe we landed early despite being delayed for takeoff."
Cons: "I wish the head rests had the "wings" that help keep your head from rolling back and forth. Also I wish we had an option for our snack."
Cons: "Systems were down. And it was chaos getting the boarding passes. Nothing was communicated to us until over an hour waiting in line. My daughter was miserable waiting as everyone passed by us, bumping into her and not apologizing."
Pros: "My trip was from IAH to FRA by Lufthansa flight"
Pros: "Good entertainment options, large bathroom area on a lower level"
Cons: "Food options and space"
Cons: "I will not fly on Air Canada again...Eventhough this is listed as a Lufthansa flight there was nothing Lufthansa about it. Terrible food. Overall miserable"
Pros: "the magazine selection prior to flight, bottle of water in front of each seat and crew were great, the pilot's landing was amazing! The seat in front of me had weird legs that made the room under the seat smaller than other seats around me. So you couldn't fit in the carryon fully under it as you could under the seat diagonally from me, however, this ended up being a huge plus since I could use the legs of this chair in front of me as stepping places to place my feet during flight. Since airline does not provide foot rest, it was great to have this to elevate the feet for a long flight. More considerations should be give to provide footrest or at least these kind of foot elevations."
Cons: "The dinner and breakfast were a bit disappointing, but not bad and not a deal breaker at all since the rest of the flight was wonderful. I noted comfort as ok, but that's applies to all airlines - the seats in economy and no footrest is very uncomfortable, but that's on all economy flights, so no deduction of points there. I do want to note that I needed a boarding pass at the gate and stood in line for quite a while (I was first in line) before I was even acknowledged by a lady who ended up helping me eventually. But she was so cranky! (there were 2 ladies - one busy helping the crew and putting around barrier - she was fine, the other with a head covering (putting this hear just to distinguish the ladies as one was doing a great job)- not sure what she was doing, but she plainly ignored me standing at the desk in front of her, I didn't say anything, just patiently waited until she acknowledged me, and then she printed the boarding pass for me, but she was way to cranky to be in the job that she is in - no need for that kind of attitude."
Pros: "Food, very well organized crew"
Cons: "No leg room, long flight"
Cons: "Flight was delayed 4 hours and resulted in missing FRA - DEL flight. No help at Air Canada with rebooking missed flight."
Pros: "I was seated in an exit row and there were pillows and blankets made available to every passenger."
Cons: "The scheduling of the in flight events made no sense. The cabin was dimmed for take off (logical, given that it was a red-eye). However, once we were at altitude, the lights were put back on to serve dinner. Several people were woken up by this and it took like 1.5 hrs because its a big plane. Also, it was like 9-10pm local time by this point so dinner made no sense! Then the lights were dimmed and people tried to sleep. The lights were turned on 1.5 hrs prior to landing to serve a light breakfast. So, 6.5 hr red-eye turned into about 3.5 hrs of actual sleeping time. I would've preferred to be left alone and given a bigger breakfast."
Pros: "The breakfast, one piece of poundcake, that was the only highlight, and one decent size bathroom."
Cons: "Boarding was unorganized, nobody knew what was going on, but the biggest disappointment is there were no movies there are no video screens on the entire plane so unless you bring your own device and have pre-downloaded Air Canada app there are no entertainment options at all! Who ever heard of a transatlantic flight that didn't have a movie? Make sure you download the app so you can at least watch the movies on your tiny screen."
Cons: "They didn't have time to give half the people drinks and we weren't even given water."
Lots of delays and no responsibility for their mistakes.
Flight was great but checkin experience made me never fly with LOT again
Unfortunately was very unplrasent from Warsaw to Toronto... Delay, wait g a lot for get a Gate in Toronto.. Waiting for luggage almost 3 hours and not getting our luggage. Very, very sad!
Everything. We arrived at our destination with a nearly 3 day delay. That's almost a week from my vacation including the travel from Canada and after the delay in Poland. Staying TWO days in Poland is unacceptable.
Pros: "From Toronto to Warsaw we flew with Air Belgium even though we paid a ticket for Polish Airlines and everything was horrible. We waited an hour without any explanation before boarding and another hour and half after boarding. The seats were very uncomfortable and there was no leg room. Flight from Warsaw to Belgrade was a lot better, however 2 out of my 3 luggages were lost. Crew on both flights were lovely."
Pros: "Japan staff on Narita Airport"
Cons: "Poor Warsaw airport."
Cons: "Food was almost cold.... I was in the back section of the planet...."
Pros: "The crew was great, but my seat wasn’t that comfortable."
Cons: "I would probably like them to be on time because I almost missed my connecting flight"
Pros: "Crew was very welcoming and helpful"
Cons: "Drinks serving could be more frequent. Food serving to have some options. Seats were somewhat not comfortable for tall people as they were lacking head support."
Pros: "Informative to the very minimum."
Cons: "NEED Leg room. Better air conditioning. It felt like a sardine box for 3 and a half hours."
Pros: "Everything went good."
Cons: "Movie or general didn't provide closed caption or subtitle for an English language."
Pros: "The flight crew!"
Cons: "Missed my original flight, it actually left 10 minutes early! Came late from NYC and had no info or assistance on that flight at all!"
Cons: "Poor quality of announcements in Warsaw for boarding times."
Pros: "Seat on aisle"
Cons: "Not being late for my second flight"
Pros: "I am fine with everything"
Cons: "Yes, I agrèe it could be"
Pros: "the crew was really amazing!"
Cons: "The flight was canceled without notice."
Pros: "I liked that all flights were on time"
Cons: "I ordered a special meal but for some reason, I was not on the list. The crew decided that I had not ordered one."
Pros: "I liked the quality of the food and seat comfort. Crew were nice and worked efficiently."
Cons: "The delay. And entertainment. Poor selection and unit got cut off each time there was a turbulence. My unit stopped working and when I checked the other seat unit it was working. Luckily none was sitting there."
Cons: "The flight was almost two hours delayed. If my connecting flight were closer, I would have missed it. Otherwise everything was good. The 787 Dreamliner was new and very comfortable."
Pros: "The Dreamliner is new and shiny, and the bulkhead seat I happened to get had a lot of leg room."
Cons: "The in-flight entertainment monitor was not working half the time, apparently because of some faulty wiring in the joint that connects the monitor to the seat. And guess what, when it does not work, the reading light and passenger assistance do not work either. Morale: only get bulkhead seats if you plan to sleep through most of the flight."
Cons: "Having to arrive 6 hours later than scheduled"
Pros: "Very nice new Dreamlianer , very clear , nice staff friendly and cooperative, food quality good, entertainment list very good , nice flight for very reasonable price , much better then LH"
Pros: "Flight attendants were very kind and pleasant. Meal service and entertainment were more substantial than expected."
Cons: "Extreme delay supposedly as a result of a lightning strike to the plane. About 9 hours delay and a missed connection. The only compensation given for this dealy was a voucher for a 20 Euro meal at the airport restaurant of my choice. I know planes get hit by lightning on average of once a year, but it typically does not take 3 to 4 hours to inspect and confirm the safety of the plane's electrical system. But perhaps better safe than sorrry!"
Pros: "The flight was on time, clean, comfortable seats, nice crew members"
Cons: "Delayed flight from Toronto to warsaw by 2 hours, then delayed flight from Warsaw to Rzeszow by 7 hours due to no room on the plane."
Pros: "Read above"
Cons: "Service on board was not nice"
Pros: "Good service good food ever think in the time"
Pros: "Comfortable, civilized"
Pros: "Comfortable seats. Professional pilots. Variety of movies."
Cons: "Food is junk. Arrogant rude flight attendants. No desire to do their job."
Pros: "The food and entertainment"
Cons: "I did not like the terrible services!"
Cons: "They delayed the departure"
Pros: "Lots of movies, food was great and staff was friendly."
Cons: "Even though it was a long haul flight, alcohol needed to be purchased separately."
Pros: "The flight was on time. No delays."
Cons: "It was nothing I did not like this time."
Pros: "The transatlantic plane was great."
Cons: "No alcohol 2/2 flights delayed"
Cons: "This plane is never on time. Count at least 45 min delay. I avoid this airline. Take their tickets only if they are significantly cheaper than the competitors."
Pros: "Seats were comfortable and the food wasn't terrible"
Cons: "4 hours late with no explanation and terrible updates left us sitting at the gate the whole yimr"
Pros: "Since we lost our second plane due to an emergeny on the first flight, the airline put us on a nice hotel to spend the night and got us new tickets to our final destination."
Cons: "There were not many flights available so we had to stop in Stokholm and then fly to Oslo."
Cons: "one of our seats did not work properly (3D) and the crew constantly had to manually adjust the seat. It never would go into a full reclining position. Food was good but they did not serve everything that was listed on the menu. My wife ordered the pancakes with berries for breakfast and they said they did not have any. After they told us they did not have this item, another passenger from Russia sitting in 3A started complaining and they miraculously found the pancakes for this passenger. this leaves a bad impression about the service and not what you expect when you buy a business class ticket."
Cons: "Toilets smelled terribly"
Pros: "I like everything food and the chaires very comfortable thanks"
Cons: "Nothing to complain Everithing is excellent easy flight Thankyou"
Pros: "The trip was on Boeing 787, good legroom, and decent seat recline, food was ok and the flight was on time given that most transatlantic LOT Polish Airlines flights are delayed."
Cons: "The aircraft (B787) was a bit run down. Some of the cabin crew were unprofessional, at at times rude to passengers. No wine/beer offered during the dinner service. They offer "gourmet" cafe on-board for purchase, but one has to go all the way back of the plane to make a purchase, the flight attendants refuse to bring it to the passenger, which I found to be strange."
Cons: "The entire flight was cancelled. I didn't receive any notification from the airline prior to my arrival at the airport."
Cons: "Seats aren't comfortable"
Cons: "Bad flight dirty carpets Kosher Food was not good at all"
Cons: "The flight was fine, but the aircraft arrived 3 hours late. That’s a long wait."
Cons: "Check in was just awful. Then a three hour delay and no one was forthcoming."
Cons: "I didn’t like anything about this flight, except that we arrived safely. I had the last seat, next to the toilet, and that container or whatever it is, was dirty. Every time someone flushed, I was bathed in the smell of urine. It was raining in Toronto; consequently, my checked bag was wet through. I’m glad I was coming home rather than arriving at a vacation destination, where all my stuff would’ve been wet. I’d like to see some effort put into keeping my bag dry. Also, the passengers had to slog through the rain to get on the plane!"
Pros: "The flight was uneventful, lucked out with exit aisle."
Cons: "Boarding took way too long. Typically an airline will ask people to voluntarily check their overhead luggage free of charge if they know it's a full flight, not on this flight. Instead, they tried to get everyone to board with luggage in hand, then once they realized there was not enough space they asked people to hold on to their luggage while they came through the plane to tag it and stow it below - very inefficient and made the boarding process crazy as people tried to make their way around luggage that was sitting in the aisles."
Pros: "Got an upgrade to premium economy"
Cons: "AC was late causing a missed connection to YXE. They were unable to rebook us to Saskatoon for two or three days! They offered standby or Edmonton as our only options. We flew to Edmontonand then drove 6 hours in order to get home for work with no sleep. Unimpressed."
Pros: "That we eventually got a flight home."
Cons: "Being stuck in Boston and Ottawa for 2 extra days and adding around $1200 on to our trip in hotels alone (I was travelling with 4 kids on a school trip and my wife). Additionally, we didn’t find out the flights were cancelled until we arrived at the airport. Apparently, they had been cancelled 2 hours before but there was no notification. Air Canada offered no help whatsoever and the guy at the “service” desk in Boston literally said there was nothing he could do to help. Not even find a new flight. Spent 90 minutes on the phone trying to re-book, plus re-booking hotel along the way."
Pros: "It really sad to know on a 5 and a half hour flight they only offer coffee tea or soda ☹☹ . Never knew about the changes in purchasing a meal or snack.."
Cons: "Should have been informed somewhere about the changes in purchasing a meal."
Cons: "Extremely delayed, and changed our seats to worse ones"
Cons: "Why no food or snacks?"
Pros: "Was on time both take off and reached"
Cons: "They served frozen food."
Cons: "Food not included with insane flight costs"
Cons: "The television screen with on-board entertainment options didn't work properly, so I was unable to watch movies/television or play games. This was disappointing as it was a fairly long flight."
Pros: "Plane was nice Crew was great"
Pros: "Friendly crew, good food and comfortable seats"
Pros: "The food and the crew"
Pros: "Flight crew was vey nice and flight was on time."
Pros: "Direct flight saved time."
Cons: "Our connecting flight from Toronto to Thunder Bay was cancelled. AC put us in a hotel for the night. Thanks for the $15 dinner voucher. Almost paid for the salad. Then we had to get up at 530am to get the 6am hotel shuttle in order to get back to airport for our 8am flight. They seem to always cancel the 9pm flight from Thunder Bay to Toronto because not full enough. And the last flight is over sold so we have to stay the night in Toronto. Then don't offer the 9pm flight. Passengers have other commitments in their life's. We don't need AC to just hold us over for the night because one of their flights is have empty."
Cons: "There were too many things to mention, but I must say the customer service is not a strong point neither is a customer first mindset. The airlines apparent made several changes between my trip and I was threaten with additional bag fees when my ticket was very clear for two carry-ons and to checked bags, which also confirmed when I confirmed my seat request. After I was required to check my bags, I realized my earbuds were in the bag and the flight attendant did not give me a pair and actually told me I could purchase a pair...REALLY!I just did a 15 hour flight from Dubai, you were delayed by 2 hours on my last connecting flight and you can't comp a pair of .25 cent earbuds."
Cons: "Kiosk option wasn't supporting the baggage check policy, resulting in passenger were unable to print baggage tag and had to wait in long line over 1.5 hrs to check bag with staff. They also understated. It took me over 2 hrs to get throug check in process, not counting 45mins + through security check and custom. I had asked staff to expedite the process. C my flight was boarding. Staff could care or less and walked away. I had to run to my gate and almost miss my flight. Also, I was told that 1st checked bag was complimentary as this is a express aircraft. Staff wouldn't honor that. Come to find out as I entered the aircraft that they made many passengers do the complimentary gate check anyway. Rude and unaccompdating staff."
Pros: "the service was excellent"
Cons: "The flight attendant looked like she was drunk. The flight was overbooked and the boarding agent asked people to stay for a later flight. There was also a Air Canada crew member who looked like he was on standby for our flight, his last name was Campbell. Once we boarded the plane we noticed that the crew member had been given a seat on the plane, where a mother with three children that was also on standby had to stay for a later flight. Not sure how 1) you overbook a flight, and much less 2) give a seat to a crew member over a customer."
Cons: "I wish Air Canada sent check-in emails for flights in as well as out. I didn't get a reminder check-in email when I was flying out and that worried me a bit that there may be something wrong with my reservation. It also irritated me that because I had booked my flight through Kayak and not Air Canada directly I was not able to make any changes to the reservation online - I had to call their reservation phone number (from another country) and be put on hold for 20 minutes (so needless to say it was an expensive phone call)."
Pros: "The crew was very friendly and attentive."
Pros: "Super nice crew!"
Cons: "Inaudible boarding"
Pros: "The price :)"
Cons: "Wasn't able to play the videos on my iPhone."
Pros: "The Air Canada ground and flight crews did the best they could in a bad situation."
Cons: "Where do I start? Maybe by saying that I'm really not a complainer. I'm really not. I know there are understandable, although not always pleasant, occurences and situations that cause or contribute to things. But this shuttle flight was a disaster of poor airline planning. The 1.5 hour flight kept getting delayed again and again and again. The assigned gate got changed 4 times and we found ourselves having to walk with our bags from one to another. It finally took off at 12:30 at night with an ORIGINAL departure time of either 8:40 or thereabouts. You're talking about a 4 hour delay. Weather? Raining, but nothing that was serious. It was just, well, raining. No explanation was ever given for the delay although, uhh, complimentary bags of pretzels were handed out. I felt bad for the ground and flight crew. They had to deal with us less-than-pleased passengers and, really, the delay was beyond their control. Which leads me to believe poor scheduling by Air Canada of available planes was a reason. It was all very, very bad and, given a previous flight 10 days ago that took 5 hours instead of the scheduled 1.5, we'll never use Air Canada again."
Pros: "North American flights are definitely not as comfortable as in Asian flights"
Pros: "Everything went smoothly. The crew was fabulous and the flight smooth."
Cons: "Not a single complaint from me!"
Pros: "Crew was very friendly."
Cons: "Didn't realize AirCanada Rouge didn't have entertainment, which allowed me to get work done...but you know, movies are cool too. Also the seats are super close together and make it a bit clostrophobic."
Pros: "entertainment choices"
Cons: "boarding process crew not helpful in baggage storage"
Pros: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Cons: "During a short flight there is not much to experimented and less to comment."
Pros: "Boarding was relatively painless. Flight was on time. What i didnt like was the crew. The flight from Toronto to Los Angeles was five hours. They had the fasten seat belts light on the entire trip because they said the turbulence was bad. I have been on alot of flights and let me tell you that the turbulence was not bad at all. After three hours prople decided enough was enough and started going to the restroom. The crew would get all bent out of shape and get on the PA yo please stay in your seats and not use the restrooms at this time. Really!! Well that didnt happen. The only thing they give you is one free drink. No penuts, cookies or pretzels. If you want food you have to pay for it. I sat by the window and my window was all greasy. I couldent really see out of it. I did use the rest room and it was pretty clean."
Cons: "Flight was on time and the restroom was clean"
Pros: "At least it was fast.."
Cons: "No space, no tv, no food, no music, no blanket, no water, nothing. Pack everything you need or bring your credit card"
Cons: "As expected with Air Canada, the service is awful with bitchy stewardesses, the food is poor, the plane is falling apart. Midway through the flight, the plane looked like a pigsty with garbage everywhere. When serving the meals, the stewardess just said to everyone, "You want it or not" and moved quickly with many people wondering why she was behaving so rudely. In addition, we couldn't get clear information about the baggage allowance. This is partially due to booking through Kayak where they don't tell you the baggage limit and some of the flights were code share flights even though all were with Air Canada. Couldn't tell if we had 1 or 2 bags included. This didn't help with our packing. In the end we had 2 bags and wish we bought more stuff."
Pros: "The Air Canada agents and staff were very helpful and accommodating to the best of their ability. I hugged one female AC Agent in TO as she was so kind and helpful, and told her she was the highlight of my day."
Cons: "The processing of Air Canada passengers to the connecting Gates and through Customs for USA international flights was a nightmare. It was very disorganized, with hundreds of passengers herded like cattle, poor communication, customs slips not provided on the AC Flight before landing so as to be completed in advance. There was staff shortage, and not done in a timely manner so as to make your connecting Flight. It has truly been a most stressful experience for me this and each time I have to go through Toronto to make a connecting flight , and I will avoid this flight plan in the future at all cost."
Pros: "Crew attitude and faster flight than original plan"
Cons: "Movies and food"
Pros: "The 2-3-2 seat configuration is better for travelling as a duo. We were provided with blankets and pillows for the 9 HR flight. Food was quite tasty for airline meals."
Cons: "Host staff made very few trips up and down the aisles. Have not before been on an Air Canada flight where there are no seat back screens, so it was a surprise not to have any in flight entertainment."
Pros: "It was nice of airline to set up an extra flight in the afternoon so we didn't need to spend even more time in Toronto airport."
Cons: "My first flight had free snacks and movies to watch yet it was only an hour in the air. This flight was much longer with no movies and having to pay for snacks. Seems a tad backwards."
Cons: "Mine and my wife's legs did not fit. The seats were spaced much closer together than is standard, and this made the flight unbearable. I stood in the isle for most of the flight. To make things worse on this 5 hour flight, there was no video available to distract me."
Pros: "Crew very polite and professional."
Cons: "My luggage didn't arrive at destination, so this caused a bit of a problem for me as Philadelphia was not my final destination. I had to take a bus the next morning at 7AM to Pittsburgh. My luggage finally was delivered to me within 48 hours, so that was great."
Cons: "Rouge was the problem here. Unlike regular Air Canada flights, the seats are extra cramped and there are no seat-back TVs or power outlets. (Also, the crew didn't seem to include any French speakers - weird for Air Canada.) I preferenced AC for this flight. Next time I would avoid them if it's Rouge."
Pros: "friendly staff, not a full flight which was nice to stretch out"
Cons: "the food was not great, would have been nice for TV to have hockey championships game available to watch- another airline had this option on a flight during a Steeler game and it was nice."
Pros: "Food was great. Inflight entertainment needs work."
Cons: "The inflight entertainment needs more updated options ."
Pros: "There were some pretty recent movies and some older ones that I remember watching when I was younger. Both options were good."
Cons: "Despite there being both new and older movies, there seemed to be a limited number of movies and shows. I feel like there could have been more, but it might be just me."
Cons: "Flight was canceled and next day flight was delayed for 3 and half hours."
Efficient friendly on time....
Pros: "Uncomfortable seat. Super old aircraft. Wasn’t even given water"
Cons: "How about a sip of water atleast?"
Cons: "A delay of 28hrs is never positive. I haven’t been able to get my United points either since I was rerouted to SFO. When claiming them the system says that I never boarded the flight to EWR and completely ignore the YYZ - SFO flight. Mediocre overall."
Cons: "At the time at the gate did not allowed me even take my caryon bag with me, the staff was so rude an in an uncivilized manner start fighting with me ,I am a sinor person got very disrespected by your staff, I would like to bring a lawsuit against UA for what you did to me ,I wish an invitator from your office contantact me to explain everything,"
Cons: "Gate not ready on arrival."
Cons: "Not enough leg room."
Cons: "Working on flight schedule to be more precise! Delayed!"
Pros: "The crew were so helpful and nice"
Cons: "Only if teleportation exists"
Cons: "At YYZ @ the wheel chair entrance, I visibly required wheel chair assistance. I approached the United INFO COUNTER and requested wheel chair assistance. She advised me to get into a long Q and after check in they will get me a wheel. chair. TSA is no greater help for your air line."
Cons: "4 different flight delays in chicago"
Pros: "Quick and easy flight, on and off the plane quickly."
Cons: "Small, cramped plane."
Pros: "Everything was great. On time, great room, pleasant staff!!!"
Pros: "On time. comfortable aircraft."
Cons: "Retrieving cabin luggage at other end: THey make you line-up in the jetway waiting for the handlers to bring it up the stairs. Took a while to get that sorted."
Cons: "Food was 100% carbohydrate. Not a trace of greens or protein. Our party was split up even though reservations were made long in advance. Codeshare on Air Canada"
Pros: "It was on time and the staff were excellent"
Cons: "Like everything"
Cons: "If they know that the flight is about to delayed then they must wait for the passengers for connecting flights!"
Cons: "The plane was very small and crammed"
Pros: "comfortable and on time"
Pros: "Fantastic service. Much obliged for everything"
Cons: "Horribly rude. She even cursed at another passenger."
Pros: "I didn't like nothing"
Cons: "United needs to training your employees"
Pros: "Crews were great"
Cons: "Seat cushions were old and hard to sit on in excess of an hour. The don't look worn out, but certainly no one is asking. Not very comfortable for a four hour flight."
Pros: "Flight was on time and short in duration"
Cons: "Seats rows were narrow with just enough leg room. Very confining and uncomfortable. Our row did not recline as we were in front of the exit row. Luckily, the person in front of me did not recline their seat back."
Pros: "Crew was curteous and capable"
Cons: "The screens on the back of seats that used to play movies now play advertisements and ask you to pay for in-flight entertainment. The off button did not turn the screen off, resulting in a constant eyesore for the entire trip"
Pros: "Good flight"
Cons: "2 Delays"
Pros: "The service staff was very friendly when they told me they were out of every food item I wanted."
Cons: "Lack of variety in snacks, foods and purchases on the plane."
Pros: "Flight was cold and they did not have blankets"
Cons: "I don't fully understand why, but I was unable to get my boarding pass for my flight to Chicago from Toronto until I arrived in the Toronto airport. Toronto airport sequesters off international arrivals, so in an ideal world, I would have been able to go through security directly to into the U.S. terminal, bypassing Canada customs. However, the United desk that I needed to get my boarding pass from located just before security was unmanned. The very kind Air Canada attendant called for a representative multiple times, but after 45 minutes of waiting no one ever arrived to print my boarding pass for me. The Air Canada employee then gave up on any United staff showing up and suggested I try going through Canadian customs and checking in at the same departure desk travelers first entering the airport would go through and make sure to let them know how long I was waiting. The United employee I spoke with told me that I was impatient and should have continued waiting because now she didn't know what would happen with my checked bag and that I may well need to wait 2 hours more for that to get sorted out. I was rather surprised by her overly negative response and apparent threat. If I was irate or yelling that might have been warranted, but frankly, I was so tired from the international travel I didn't have the energy to fight with her. Regardless, I wish I had been more impatient, it was far easier to go through customs twice than I expected. I would have preferred to spend more time in the lounge inside the terminal than to stand by the United desk waiting for someone to arrive to print my boarding pass. At any rate, Canadian+US customs have it together; when I went through U.S. customs to get into the terminal they had the photo of my checked bag right there."
Pros: "My complaint with United is twofold: extremely poor customer service and airport experience. First, the plane was delayed Then cancelled took customer service 50 minuets to rebooked on a new flight to sfo instead Sjc which is far away from my house & I paid for CAB!!"
Pros: "The crew on this flight were really nice and helpful."
Pros: "Crew was friendly, boarding was easy."
Cons: "I wasn't informed when I booked that the flight was operated by Air Canda's budget variant, rouge, and not Air Canda as was listed on Kayak. I had no option to select seats, and when we boarded I was seated on the last row by the galley with no reclining seats and the florescent lights were on nearly the whole time on a 10 hour overnight flight. There are no seat back TVs and the free streaming service went down repeatedly just like the AC outlet at our seats (there are only two of these for three people). I booked this trip nearly a year in advance, and I am extremely disappointed that I wasn't informed that I was flying a budget airline on a 10 hour flight."
Cons: "Plane from Toronto to Denver could have been a bit bigger / nicer for that long a trip."
Pros: "Boarding was quick and efficient."
Cons: "It seemed that there was a lack of preparedness before taking off from each stop."
Pros: "Crew did the best they could"
Cons: "4 hour weather delay; missed all connecting flights; spent night in O'Hare; no food at night; no vegan food; got home 12 hours later than planned with little no sleep."
Cons: "Delayed departure"
Cons: "Incredible long walk passengers should be told when you have such a distance to walk. Passport sign in is not very user friendly should be a better scanner and easier questions they are confusing"
Pros: "Plane was on time"
Cons: "No food"
Cons: "They kept delaying this flight but not telling us. First it was delayed to 6:50; at 6:51 I asked whether it was further delayed and was told no, we were about to board. Five minutes later the screen said 7:15 (and later, 7:35); at no point was there any announcement about these further delays. They then stowed carry-on luggage below, so passengers lost access to any entertainment in their carry-on. There was no entertainment on board."
Pros: "Fantastic minus the fact this flight was canceled without any notification."
Cons: "I wasn't notified that my flight was cancelled until I tried to check in online a few hours before. Then I was booked on a terrible next day combination. I had to book with another carrier for $400. I missed out on time and money."
Pros: "Staff were helpful, the flight took off on time and the trip was smooth."
Cons: "No complaints on any front."
Pros: "I was pleasantly surprised when they announced those with large carry ons could get tagged and pick up at final destination."
Cons: "The distance between arriving gates and departure."
Cons: "Didn't hold our seats! Made it with ten minutes to spare, but sold our tickets when they could of called and said three passengers are on their way over!!!! Instead made a little more money!!!!"
Pros: "The flight crew was friendly and professional."
Cons: "We had to go to the special help counter to get our seat assignments changed so my wife and I could fly together. Then they attempted to charge us baggage fees because you didn't notify them that we used our United Explorer card. This also required me working with the gate agent to get priority boarding"
Pros: "Sitting in the flight on the Tarmac for over 2 hours is a terrible experience"
Pros: "Overall, the flight was OK. I would not write home and brag to my friends about it ..."
Cons: "There is good business between Toronto and Halifax; why must you use the smallest aircraft you can find? Use a larger aircraft and fly it fewer times per day."
Cons: "The flight is delayed four hours. When I booked the ticket, I booked with air canada, and I was assigned to a UA flight. And They didn't allow me to change to a ealier one coz my flight is with UA."
Pros: "A very typical flight."
Cons: "No complaints."
Pros: "The flight was short"
Cons: "We had to walk almost halfway to Newark just to get to the flight. It was outside on the Tarmac at the very very very end of the terminal, I've never seen anything like it before. We also left a travel folder in the seat back pocket containing important documents and a sealed envelope of 1000$ USD. We immediately called to retrieve it and at first were told to file a complaint online, no matter how many times we tried to tell them that time was of the essence in this situation. We also begged the united airlines personnel to speak with a manager and he wouldn't put one on the phone. In the end all they could tell us is that the folder "wasn't there""