Cons: "Copa is trash . Doesn’t accolade passengers with hotels . They except people to wait in the airport for 14 hrs lay over when it’s their fault ! Straight trash . Poor 79 year old lady had to stay at the airport cause her family was 4 hours away ! Trash trash"
Pros: "On time"
Cons: "No entreteniemnt"
Cons: "This flight didn’t appear in AeroMexico’s system. We had to get our boarding passes in Mexico city, but our original departure was from YUL."
Cons: "No space between my seat and the front when the person was reclined. Food (Vegetarian meal) was bland"
Pros: "Not much"
Cons: "Arrived at gate and bridge was not installed at new gate in new part of airport. It took 45 min to find a portable gate so we could leave the plane."
Cons: "Everything was awesome."
Pros: "Boarding very quickly"
Cons: "No entertainment"
Pros: "Flight was great and crew was very nice as usual."
Cons: "When I got to Guatemala I was told I couldn't check in unless I had a ticket leaving Costa Rica. I have never had a problem with this in the past. I had to have someone purchase a ticket last min out of costa Rica so I could check in. When I got to CR they didn't even ask me for my ticket or proof"
Pros: "The crew were great and the flight very smooth."
Pros: "Crew was polite and courteous..food and beverages were included in trip."
Pros: "I liked that everything was smooth and everyone was helpful"
Cons: "The attention of the staff could have been better, never the less, they were an amazing crew."
Pros: "We seré stuck for 50 minutes in the plane, when landing as there was some problem probably with the airport ability to accept us. At first the captain anounced something but then no information was given. It was quite stressing."
Pros: "The crew once again exceeded my expectations. The food was good for airplane food."
Cons: "The plane seem to be a little older and wasn't quite as comfortable and it only had one screen for people to share and only one movie to watch. A long flight should have different movie options."
Cons: "When boarding from Panama City, the airline security crew at the gate screening insisted on taking my empty water bottle, I assume based on US regulations, even though it was clearly empty. When I pointed out that in the US, there is no problem with empty water bottles-- and the extra security is due to US standards-- they said 'this is Panama' and refused to return the water bottle. The rest of the crew was pleasant onboard the flight."
Cons: "lost my luggage, did not give me veg meal I ordered, tiny seat that was broken."
Pros: "The crew onboard were so friendly and took good care of us. They worked hard to ensure everyone on board was comfortable."
Cons: "No televisions and by the end of the flight the garbage made the airplane smell awful!"
Pros: "Demora para subir al avión"
Cons: "Demora para subir al avión"
Pros: "Copa was a great airline"
Cons: "The Panama airport was horrible! Was so hot and uncomfortable there was no air condition and no where to sit ! I will think twice before going through that airport!"
Pros: "The attention with Copa Airlines was great"
Pros: "Crew was helpful and efficient."
Cons: "Plane too full. Again, without the individual screens, you didn't have a choice on what to watch on a very very long flight"
Pros: "excelente servicio"
Cons: "Seats didn’t recline but I managed to sleep the first hour anyway"
Pros: "Viaje directo"
Cons: "Asientos muy pegados para un viaje tan largo."
Cons: "Uncomfortable seats. I ordered Kosher meals, but they had only one of the two meals Kosher for me, so I pretty much watched everyone else eat while I couldn't. Besides, I asked three different flight attendants for white wine and none ever brought it."
Cons: "Zero entertainment. Pitiful business class."
Cons: "The lunch (pasta with chicken), is not enough."
Cons: "They has 3 English entertainment selections for adults and 2 for kids 13+, nothing for actual kids."
Pros: "Everything but the bathroom."
Cons: "The bathroom situation. Long line to use the bathroom and they will not let you used the one in first class."
Pros: "Flight attendants wonderful. Very accommodating no language barrier"
Cons: "Great experience"
Pros: "amount of leg room"
Cons: "many of the seat back screens weren't working"
Pros: "Everything was smooth good service plane was exceptionally clean... Far better than Avianca"
Cons: "Selection of food or breakfast"
Pros: "They were very kind to scrounge up some vegetarian trays for me even though I had forgotten to indicate my preference ahead of time. Very clean, comfortable. Free movies always nice : )"
Cons: "Tried to indicate vegan/vegetarian when I checked in online, but was already too late. This doesn’t make sense!"
Pros: "I enjoyed the direct route from SFO through Panama to Mendoza. Panama airport is certainly one of the most expensive in Latin America which made the 9 hour layover expensive. Otherwise the flight was relatively comfortable and hassle free."
Cons: "The expensive 9 hour layover in Panama City was a bummer. Also the airport had all of its flights leaving at the same time which made it very crowded!"
Cons: "Every thin is good but the time between flights and the staying in the Panama airport is a little tough, we travel from Boston to Guatemala and we have always to wait long periods of time in the airport"
Pros: "I la la love travelling with Copa! I book with them whenever possible!"
Cons: "Nothing really. My back was tired from sitting 5 hours but I don't put the blame on Copa for that! 5 hours of sitting does that to a person."
Cons: "Flight was overbooked and I got bumped. Needs to be ther for work very inconvienant"
Pros: "It was a direct flight plus we landed in LAX 15 minutes early! Enjoyed the choices of movies."
Cons: "Didn't get the impression the crew was as concerned with safety issues, i.e. seat belts fastened, especially with the young children, during the flight."
Cons: "Venía de Mexico a Panamá y el vuelo se retrasó. Cuando fui a abordar el vuelo a Costa Rica habian cambiado la sala de abordaje y por poco me deja el vuelo. Quizá lo hubieran anunciado en el vuelo que venia de México me hubiera ahorrado tiempo y carreras."
Pros: "Everything excelent services, profesional"
Cons: "Keep like that congrat !!!!"
Cons: "There should be more entertainment"
Cons: "Now they turn off the air conditioner. Terrible so hot. Dont bring any more a decent food"
Pros: "Vey accurate time"
Cons: "The web checking was a bit slow"
Pros: "The food"
Cons: "No complaints"
Pros: "Easy and fast connections. Flight on time.great"
Pros: "I love the genral flight experice. I found the crew very helpful and friendly. I liked the food."
Cons: "The seats were uncomfortable."
Cons: "Stopped abruptly to re-fuel on a non-stop flight to SFO in Cancun. The crew was not very communicative about this stop. The crew then switched at Cancun, leading us to believe the re-fueling communication was not true, and they were really switching out crew. While sitting on the tarmac of Cancun waiting for two hours, drinks/service was not given. I was in business class, and wasn't even offered water. We were also told to not use the restrooms. Worst business class experience of my life. I will never fly Copa again."
Free Messaging during the entire flight
Pros: "The crew was amazing , the site is ok"
Cons: "I love Aeroméxico , thanks for de service and the food."
Pros: "The crew was attentive."
Cons: "Check in process was super slow. It took an hour and a half. Check in process needs to be made more efficient. Also, plane took off an hour and 20 minutes later than originally planned. Therefore, we landed an hour later than expected."
Pros: "Time and service were excellent."
Cons: "Food. I don’t mía be to pay"
Pros: "Aeromexico Boeing 737s are great. No complaints here."
Pros: "The seat wasn’t fine but the person next to me was taking more space he was older with disabilities so it was understandable. Overall was ok."
Cons: "First class"
Cons: "Plane was delayed for an hour, Mexico city federal police was there and some other teams to ask quest about if someone had approached us to hide something or if they touched us without our permission...it's was weird but this delayed the whole trip."
Cons: "The flight booking was changed for the last leg of the trip without any notification."
Pros: "Great plane with great service!"
Pros: "Entertainment on the long haul was good, no entertainment on the fight from Mexico City to La Paz"
Cons: "Multiple delays and gate changes"
Pros: "Enjoyable flight with great crew!!!"
Pros: "No complaint at all, I am very satisfied."
Cons: "Gate no printed on boarding passes. I understand that gate no are subuject to change, but at least it would point me on the Wright direction"
Cons: "Attitude of the Aeromexico flight attendants . No customer service skills . Rude and disregarding"
Cons: "A strong snowstorm prevented me from arriving to the airport on time (highway was closed). Flight was at 3:15. After over 5 hours on the highway I finally arrived to the airport at 2:27 and the Aeromexico counters were empty. A lady from Lufthansa told me the flight had just closed and suggested that I call aeromexico’s phone number. I did that and the gentleman on the phone told me I should go to the check-in counters. I mentioned they were empty and he had no other suggestions. After an hour on the airport and on the phone with no progress I booked a trip with United and traveled home."
Cons: "The flight was delayed for along time. One piece of luggage was missing and was returned with holes. In other words, destroyed"
Cons: "No enough room. No snacks."
Pros: "The flight attendant for this flight she was really nice and friendly good!! Nothing compared to my flight from LAX TO CDM.."
Cons: "The aircraft was late we stay in the aircraft for 1 hour not doing nothing cuz the in flight entretenimient was block until the aircraft was out to take off"
Pros: "The cabin was kept quiet, dark and orderly for the night flight."
Cons: "Same as above. The seat in economy is truly an endurance test. No way to go to sleep."
Pros: "I was pretty happy with the legroom, didn't feel too cramped. Good service and on time departure / arrival"
Pros: "Our ~5 hour lay over in Benito Juarez airport was not good."
Cons: "Airport was very warm no AC. Crowded. Poor variety for sit down restaurants. They too were crowded and poor service and expensive."
Cons: "I got kicked off my return flight, and had to buy an expensive new flight for the next day."
Pros: "No good"
Cons: "Never fly w Adirondack"
Pros: "we flew clase premier and really enjoyed it. there was cheese and wine to start, then a chicken breast with potatoes along with a courgette salad and then asparagus on the side. the movie selection was good, the seats were comfortable... we were very happy with it."
Pros: "First class was nice onboard the plane, but too tired to enjoy it since it was a 1am flight."
Cons: "The counters did not open until 10pm, only 2hrs B4 "the flight closed at 12 midnight), even though they say arrive 180 minutes early. The "SkyPriority" line was the slowest line. At the outset two agents weren't even helping guests. This was a very frustrating experience. Unfortunately, I had to pickup and recheck my bag and ended up waiting outside security for several hours because there was no where to drop the bag after passing immigration from my connecting flight. I suggest AM get another airline's baggage handler to recheck bags for early arriving customers so at least they can wait inside security where amenities abound."
Pros: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Cons: "2 problems - there wasn't enough time scheduled between my connection in mexico city when i was coming from florida to get through customs so I missed my connection and there wasn't any aeromexico staff around to assist. - the personal screens in each seat on the last flight from Mx city to Guadalajara couldn't be shut off and I was forced to have commercials being flashed very close in front of my face when I wanted to relax."
Pros: "Organized and professional instructions always in both English and Spanish. The Cancun airport is the cleanest airport you will ever see."
Cons: "Immigration in Mexico City was way too long 2+ hours in line with backed up restrooms the entire airport smelled like sewage."
Pros: "good service and good drinks food as well"
Pros: "Comfortable and smooth"
Cons: "Food and food service"
Pros: "Surprise first class!"
Cons: "Flight was cancelled"
Cons: "No internet service available."
Cons: "Aeromexico's conditions of carriage allow them to cancel your flight rebook you days later with no liability. They pay no compensation for delays that last days . Take at your own risk, I learn the hard way."
Pros: "When I was about to pass security with my bar code if the mobile ticket , security said that the machine cannot read the bar codes of electronic tickets from Aeromexico therefore I had to run out to the counter which was already closed, run to the first level, find a the business center and pay 6$ to print my ticket, I almost missed my flight . It never happened to me before"
Pros: "Everything was great!!!"
Cons: "nothing to comment."
Pros: "The seats were nice, the plane had tv's, and it looked high end for an economy ticket"
Pros: "The crew was very friendly and kind. I enjoyed the coffe a lot"
Cons: "Boarding was delay. I spent 25 minutes making a line"
Cons: "I didn't like that Aeromexico didn't want to change my flight I had an family emergency and they don't care they just told me they cannot change my flight at all"
Pros: "Airline stewards were friendly and provided good service. Comfortable flight. Food was good."
Cons: "Flight departed over an hour late which made it stressful trying to get to connection flight. If the other flights weren't delayed also, we would have missed the flight. I paid for my luggage more than 24 hours in advance online. Website states if paid more than 24 hours in advance, the fee is $20 for one bag. I was charged $25.00 each way. Called Aeromexico and they said I had to send email to customer service. It has been 12 days and still have not received a response to my inquiry."
Pros: "Customer satisfaction is always in their mind. Their employees at all levels are usually waiving a smile and great attitude."
Pros: "Flight took off and landed on time"
Cons: "No veg option in food menu"
Pros: "Movie selection was pretty decent"
Cons: "Seats very uncomfortable, flight attendant had an attitude because i asked her to help me out with my head phones. Had to ask twice because she told me to give her a minute mean while she was running her mouth with the other flight attendants in the back of the plane."
Pros: "I really liked the service and en comfort"
Pros: "Was on time, good boarding process, Food ok, entertainment poor."
Cons: "The seat broken but they were able to fix before departure very quickly."
Pros: "Great customer service, comfortable seats, cool movies and good food"
Cons: "Old Plane, no TV's on seats"
Pros: "Aeromexico is the worst airline ever!!! I will never fly with this airline ever again! They made me pay another flight to get back home because of a mistake from one of their staff!! They are so incompetent and they take advantage of the fact that we have to go home..... so disappointed!!"
Cons: "Food was gross I should not complain because is one of the few airlines that gives you food but the meet in th sandwich was really bad the rest was good"
Pros: "More of the great Aeromexico service, really made me feel good about being in Mexico, put me in a good mood for arrival at BJX. BJX airport was easy to get off, get my bags, and get out of the airport quickly. Seats were comfy and as a nighttime flight, I was able to sleep easily from takeoff to landing."
Cons: "Departure gates for regional flights at the end of the terminal at MEX are a little confusing to know where to be to wait for your flight and where to board."
Pros: "Good .service at boarding."
Cons: "They made us wait for a long time to get off the plane.."
Pros: "Wonderful crew Tasty food Quick boarding Clean plane"
Cons: "Limited leg space Baggage everywhere"