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Pros: The flight and crew

Cons: My interjet app didn’t create my boarding pass???

Cons: The Cheesy Ruffles were crisp and tangy, a perfect foil for the whiskey & soda. Unfortunately a screaming infant added a sour note. Kudos to the flight staff for not flying into any immovable geographical features. That's the kind of flying one hopes to encounter on a regular basis.

Pros: Nice personal

Pros: Very nice crew

Cons: Would like to have a meal.

Cons: Couldn't hear announcements over PA system

Pros: Not much. Cheese plate was ok.

Cons: Felt like a sardine. Knees were up against the seat I front fighting for elbow space with person in the middle. Worse seating than Ryanair in Europe.

Pros: Crew was super nice.

Cons: Bathroom was horrible and smelled very bad. Flight was delayed and delayed.

Pros: There was nothing I liked. The plane was an hour late and nearly missed my connection.

Cons: Flight delayed 3 hours, then a seats were very cramped and uncomfortable

Pros: The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away.

Cons: No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers.

Pros: See previous comments

Cons: See previous comments

Cons: Front right lav door hard to latch, headphones worked on one side only, gap in middle of lie-flat bed.

Cons: In flight entertainment was broken

Cons: Flute gate changed 35 min prior to boarding to a new gate that was a 10 min walk. That was stressful. The flight ended up being delayed 20 min as well.

Cons: Horrible experience!!

Cons: Business class for 4.5hrs overnight without flat seats!! Zero entertainment!

Pros: Free direct tv

Cons: Poor complimentary headphones; temperature was cold duration of flight; sat on plane for an hour before taking off waiting to de-ice; very rough landing.

Pros: While i normally fly AA i gave United a try & my flight to Austin was surprisingly comfortable & enjoyable. The trip back was another story. Seated between two very nice but 250lb people who spilled over into my seat. The Entertainment channel was best part of trip and that was uneven.

Cons: Incredibly uncomfortable. Inedible food that I had to pay for was another frustration. We had a 45 min flight delay. At that point food should be gratis. A good opportunity to create loyalty was squandered. Complete lack of awareness about human essentials.

Pros: Flight was smooth the whole time

Cons: Seats were very uncomfortable

Pros: It’s been a while since I have flown United, but I was pleasantly surprised by how great the crew on both of my flights were. I flew basic economy and was treated better and had as much leg room as with “upgraded service” from another carrier with an American name. After this experience I’ll go out of my way to book on United. Thanks

Pros: Crew was attentive and accommodating.

Cons: Gates switched 3 times and all bags had to be checked because of a small aging plane.

Cons: Temperature of cabin was too cold. My feet were icy.

Cons: Four hour delay, rude gate agent, seat in front of me was broken making my already small space smaller, the plane smelled.

Cons: Flight delayed 3 hours, then a seats were very cramped and uncomfortable

Cons: No luggage space

Cons: They ran out of food people would actually like to purchase and all that was left was cruddy Mac and cheese, pizza and truly awful sushi made by someone who has both never tried but inexorably hates it.

Pros: Nice crew

Cons: Nothing

Pros: Seats were comfy. Crew outside was helpful, i suggest AC have some men to lift suitcases from scale to belt and not have these women who r checking ppl in have to struggle to life suitcases frim scale ti belt-why aren’t men there to assist? AC need to provide some assistance in this regard. in-fight crew was plain and ordinary, nothing to write home about. Not friendly, just do what “we are here to do” period!

Cons: I have given reviews on so many occasions to improve the airline but nothing got better

Cons: The main economy seats were far too narrow.

Pros: The flight crew could have been more attentive. Jackets and coats were not collected during preboarding until last minute, by then I had already put mine away.

Cons: No food was offered, short flight though, that’s okay, but the crew definitely could have been more attentive to the first class passengers.

Pros: Super comfortable and inflight entertainment was amazing

Pros: Crew was great, check in was fast. Overall great experience.

Pros: Absolutely positively nothing.

Cons: Everything literally!! Plane down for maintenance, rebooked four times and not willing to spend 48 hours in an airport due to incompetence. Never flying American Airlines. Will use Delta from now on.

Pros: Nothing

Cons: They should tell about why they are postponing the flights constantly. Just a flight delayed 4 times and no explanation.

Pros: Seat cramped

Pros: I was arriving only 45 minutes prior to departure time. Not able to check in my luggage. AA ticketing agent allowed me to bring my garment bag through security and to be checked in at the gate. Thank you very much!

Cons: Nothing really. Very satisfied customer here.

Cons: If the airlines was able to help finding my pierce that was missed at the security or the craft

Pros: Free direct tv

Cons: Poor complimentary headphones; temperature was cold duration of flight; sat on plane for an hour before taking off waiting to de-ice; very rough landing.

Cons: Flight delayed by over 4 hours. Took another flight

Pros: my upgrades, I love them, thank you

Cons: mini pillows and eye masks :)))

Pros: Crew was good. Seat uncomfortable and hard.

Pros: Fast easy flight

Pros: Service was fast

Cons: Better seats

Cons: Drink service

Cons: Seats could have been more comfortable. No space. Food made me sick.

Pros: The crew was lovely and friendly, very pleasant to fly with.

Cons: Not a fan that I was seated between 2 men I did not know which made me uncomfortable enough that I couldn't sleep at all during my red eye.

Pros: Crew was professional and understanding/empathetic given the circumstances. We were delayed 4 hrs.

Cons: While the weather delay was out of everyone’s control and it was obvious the pilot was doing everything he could to get the pale airborne... i feel their could have been better communication from the ground as to our take off time. They kept changing our time and thus we were trapped on the tarmac for 4 hrs. Had we known, some of us could have gotten off the plane and rerouted so as not to miss our connecting flight. We and others were stuck in Atlanta, had t okay for a hotel....and missed a day of vacation....☹️

Cons: Temperature of cabin was too cold. My feet were icy.

Cons: Was 4 hours late

Cons: Cancelled flight due to cracked windshield. No back up options for aircraft or crew so I was sent on a completely different airline and route. Go Delta!

Pros: Crew was super nice.

Cons: Bathroom was horrible and smelled very bad. Flight was delayed and delayed.

Cons: When I bought the basic economy tickets and it felt like they intentionally on every flight had us in the same row but not next to each other. It was bizarre because in planes with 2 seats on each side they put us one on each side. Then they put us in the middle when there were 3 seats and separated another husband and wife in our same row. I an chose other airlines that seat us next to each other without paying 30$ more per seat per flight. I am a mileage plus card holder too.

Cons: Appreciate the communication from pilot when on tarmac

Pros: Customer service as always

Cons: Nothing!

Cons: I adore delta! Great airline, I fly delta whenever possible

Pros: See previous comments

Cons: See previous comments

Cons: 1 hour delay due to maintenance but the ground crew and pilot kept us informed.

Cons: The paid food choices are rather odd.

Pros: NA

Cons: more room Im 5'5 and I felt like I was 6ft tall that how tiny the sits are....

Pros: my upgrades, I love them, thank you

Cons: mini pillows and eye masks :)))