Daily cleaning, installation of cabin HEPA filters on flights from Trieste
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Scores according to KAYAK customer reviews
Pros: "quality of plane"
Cons: "check in takes 30 minutes since my visa was in old passport"
Pros: "the crew were amazing. The food was good. 20 minutes late in a snowstorm, amazing. Seats were comfortable. I will definitely fly Lufthansa again."
Pros: "Seat was both comfortable and spacious. Crew were very attentive and personable."
Cons: "Really great flight. Can’t say enough about it."
Cons: "Agent changed our flight to Munich and sent as a email with with confirmation on July 10. involuntary. On July 20. I checked Lufthansa app and found that only flight that was shown was flight Toronto-Thunder Bay. After 3 hours of phoning I found that flight from Munich to Toronto wasn’t available for date that was given us in email. Only option was day earlier or later. Left us to take day earlier and we could not changed last flight( Toronto- Thunder Bay). We had to come on Aug 22. and stay in Toronto for 27 hours and than take a flight to Thunder Bay on Aug 23. We lost a day of our vacation, had to stay at hotel. Not good experience at all. We still don’t know whom to complain about that."
Cons: "A delay due to an electrical storm prevented us from taking off for over an hour which we had to wait to end on the plane."
Pros: "Great service."
Cons: "New planes have 9 sits in the rove (economy class) which affects the passengers comfort."
Pros: "Entertainment and food were geat and a great distraction from the seating arrangement and the horrible leg area."
Cons: "Not having a chair leg in the middle of the leg area. being able to sit next to my partner instead of having us split up. If we bought two tickets at the same time we should have been able to sit together. Lastly the huge delay that caused us to miss are final flight."
Cons: "Broke my bagage"
Pros: "Very attentive crew. Top notch service and care."
Cons: "Lufthansa business class in the 747 is dated and not the most comfortable. No pods and privacy. Entraînement system at my seat was defective"
Pros: "very good on-board service , good LH crew while checking in i got an upgrade to premium economy very good food ....quite surprised easy check-in , no problem with suitcase that was a bit overweight"
Cons: "arriving in toronto , arrival gate at pearson was blocked by another plane ...so despite being a few minutes early , arrival at the terminal was finally 20min later than scheduled"
Pros: "The agent worked hard to find us another flight to rome"
Cons: "Our plane sat on turnac in Toronto waiting for a parking gate for 30minutes making us miss our connecting flight. Finally arrived but missed our train to Florence had to stay Saturday night in Rome while our villa in Lucca sat empty which was paid for"
Pros: "Food quality was good, and movies had a great selection. Boarding went quickly."
Cons: "We did not request special meals because in the past there has always been an option without cheese. For both legs of the trip, everything had cheese. They tasted great, but left my husband eating only bread. At the first meal the crew just shrugged their shoulders. Second meal they brought him a snack from business class, but it had cream cheese on the sandwich. Drinks were only served during the meals on an 8 hour flight. When crew came back through at the first meal, they only had two bottles of wine in hand offering top offs (no cart, just physically carrying the bottles). We do not drink alcohol. During the second meal I did not even see them offering the top offs. All other airlines have at least come through a couple of times offering water or soda. Announcements were only audible half the time. Customs forms were confusing for people passing through Canada. This might have been explained over the intercom, but again, it was hard to hear."
Cons: "No seat assigned at check-in or even as they begin boarding. I thought I was flying Lufthansa. Air Canada gate agents were condescending. Very disappointed."
Pros: "The plane was extra comfortable . The Lufthanza is it exceptional airline very nice people better than most American Airlines"
Cons: "Never made it"
Pros: "Excellent service and friendly staff!"
Cons: "It was very cold"
Cons: "food could have been better especially "breakfast"."
Pros: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Cons: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."
Pros: "I enjoy that their planes have more space, the food is delicious, and their caring and kind attitudes all through the experience!"
Cons: "The entertainment center at my seat was not working properly and kept stopping and would have to be reset."
Pros: "boarding area was bit confusing"
Pros: "New planes, friendly staff, decent space even for economy, great food"
Cons: "One of the restrooms was out of service for most of the flight. The other ran out of toilet paper."
Pros: "The food was great and the crew was respectful and helpful."
Cons: "I couldn't get my tablet to work with the headphones. In order to watch and hear anything, I had to hold my headphones with a certain pressure and frequently spin the headphones in order to hear anything."
Pros: "I have never flown with Lufthansa, but now, I will fly with them any chance I get. The crew were amazing. Friendly and attentive. For airplane food, it was very good and tasty. Received headphones, a pillow and a blanket for the flight. Legroom was good, but probably cramped for people over 6'0" tall. 24 hour online check-in was smooth an trouble free. I like having the boarding pass on my phone. No paper to carry around."
Pros: "Very pleasant experience: comfortable airplane and helpful crew, timely departure/arrival, continuing support with information about baggage after arrival."
Pros: "I flew economy. Good plane, ok food, frequent meals, good coffee, free beers and wine, best flight crew I've ever had."
Cons: "economy: The chairs were ok but I've had better ones."
Cons: "This Lufthansa flight was flown through Air Canada, so this review doesn't reflect on other hosts. However the flight was the worst service I've ever had on an airline in every category."
Pros: "Entertainment system, food. Crew was great."
Cons: "Delayed boarding and artival to YYZ"
Cons: "It took too long to drop by luggage. Some of the crew wasn't friendly."
Pros: "Friendly crew"
Pros: "Staff were fantastic!"
Cons: "No entertainment system for a 10 hour flight! Found out once we were in the boarding area via an announcement to download the Air Canada app to use their wifi entertainment. Or rent an iPad. Not cool! The elderly lady beside us didn't even own a phone. That's a long flight! And all my records indicated Lufthansa (run by AC) flight. So strange. No wonder people are not AC fans. Understandable to say the least."
Cons: "Not enough leg room I am 6ft 3 tall"
Cons: "Gate distances were too far away and passport control in Munich is not organized"
Pros: "The flight attendants were very polite and helpful. The seats had those "wings" on either side of the head rest to help keep your head from bobbing back and forth. There were a few good movies to watch that were current, but a lot of old movies that we had zero interest in."
Cons: "The flight was considered a Lufthansa flight and had a Lufthansa flight number, but was operated by Air Canada. We could not check in online ahead of time for some reason. When we got to the airport, we tried to check in at the Lufthansa kiosk and check in line, but they told us we had to go to the Air Canada area. The ticketing/check in process was very confusing. As for the food, the chicken "wrap" was not a wrap, and was a weird Hot-Pocket type meal. After each meal, we ended up having to hold our garbage for quite some time which made manuvering in and out of seats a little tricky. I wish the seat cushion had a little more cushion since we were sitting for so long. Also at some point the overhead lights came on and stayed on, which was annoying if you were trying to nap."
Pros: "That there was a flight from Toronto to Minneapolis."
Cons: "It was really cramped and small. The gate was far away from everything and cold."
Cons: "The return leg has been nothing but a disaster, in every way possible, specifically my time and financially. At no point in the booking process, when I paid over $800 for the trip, was I told that I needed a specific travel visa (Canadian ETA) to fly back into Toronto for my return flight. Subsequently when I checked in for my flight yesterday morning in Manchester, England, I did not have the required travel documents and had to be rerouted onto a flight into the U.S. at a cost to me of $350. The rerouted flight got me to Washington Dulles airport, where I then had to purchase a second flight to get me home to Cleveland, Ohio, at an additional/extra cost of $450. MY CAR IS PARKED AT TORONTO PEARSON INTERNATIONAL AIRPORT!!! I am having to now rent a car and drive there tomorrow (Friday) to collect my car, at another additional cost of $100 plus a 10-hour round trip. Due to the lack of information and communication on your companies behalf, I am down close to a $1,000 and will lose 2-days in work as of the additional days I am having to travel back to Toronto to collect my vehicle. I would appreciate contact from your organization to find the avenue I need to take for compensation of my time and finances. Regards"
Cons: "This airline has little respect for its customers. In the economy/coach cabin, they squeeze the seat distances to such an extent that, when the person in front of you leans their chair back, you cannot get out of your seat at an upright angle. You have to significantly bend your body. To not loose your balance, you have to grab on to the seat in front of you and that disturbs the other passenger. If they're sleeping, they can be woken up by that. Lufthansa does not care much for its passengers. Nor do many other companies, for that matter, but I think Lufthansa is taking things further than most airlines. It is a disgrace. Their brand is not what it once was."
Cons: "The flight was delayed for 2.5 hours, for a reason they never made clear after they let the passengers wait in line for 45 minutes to board. Once aboard, the Lufthansa planes were much much less comfortable than the Air Canada plane I took to Frankfurt. There is very little space and the seats are crammed together. The food they served was very bad, especially again in comparison with Air Canada. Once we arrived in Toronto, they made us wait nearly an hour before exiting the aircraft. It would seem that the Toronto airport would have to know we were coming and should have prepared accordingly, but apparently not. We sat, several passengers missed their connecting flights and were angry. I nearly missed my flight, having to run and race through customs (who are in no hurry)."
Pros: "Nothing horrible experience"
Cons: "Staff in Los Angeles, service non existent in Greece no entertainment for 11 hours no tablets available"
Cons: "2 1/2 hour wait while boarded then missed flights in toronto. Toronto airport a mess! Unclear directions and procedues."
Pros: "The flight attendance were nice."
Cons: "One of worst EU to US flights ever. Food was Ick, entertainment?? (even if you paid for the premium the choices were bad)."
Cons: "My tv did not work all way from M to T,complain 3 times, was promised to reset tv. Never get it."
Pros: "The crew did really well in serving everyone. They were polite, helpful and on the go from the time we boarded until the time we landed."
Cons: "The greatest issue I have has to do with the state of Gatwick which is now under construction. Air conditioning was not available at our gate nor the seating area. We stood at our gate for a long time before being processed so that we could enter the seating area for the flight. We went from hot to hotter prior to boarding."
Pros: "The upgrade to business class"
Cons: "Not Applicable"
Pros: "Crew was friendly."
Cons: "For such a long flight needing to use a personal device for in-flight entertainment."
Pros: "Crew were very nice and friendly On time Delivered my bags to my hotel"
Cons: "Lost my bags on the way there Entertainment unit didn't work on 10 hour flight Food was unbelievably bad. Worst food I've ever seen on a plane."
Pros: "The seats were comfortable, crew was attentive."
Cons: "The selection of movies was pitiful. We sat and waited for food service to deliver half of the catering order that they didn't load at first. The flight was an hour behind take off time because of late connections And then we had to wait for catering??? Not very professional."
Pros: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Cons: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."
Cons: "When its rain we shouldn’t walk to the air plain"
Pros: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."
Cons: "All of the less than good, obvious!"
Pros: "economy plus seats were nice, great movie selection, especially international movies"
Cons: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Cons: "Flight got cancelled"
Pros: "Reclinable seats."
Cons: "The food!! The lights could be dimmed as it was a night flight."
Cons: "KLM crew exceed our expectations"
Cons: "The KLM crew are always great serving and treating you. Well above many other airlines."
Cons: "Don’t be late"
Pros: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Pros: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Cons: "The earphones could have worked!"
Pros: "The flight was smooth, the service was friendly, and the food with plentiful."
Cons: "Too much activity in the cabin during the flight."
Pros: "great crew and comfortable flight."
Cons: "sceens in the plane to show map and direction of travel"
Pros: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Cons: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."
Cons: "My suitcase didn't come with the airline."
Cons: "Not enough leg room"
Pros: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Cons: "I would have to dream something up."
Pros: "Nothing to mention"
Cons: "Crew was rude when I asked if there was a vegetarian option for the snack. I did request special meals for the trip. Even if they did not have a vegetarian option, they don't need to be rude!! Boarding was ridiculous. we were supposed to form a line and wait. Would have been a lot better if they boarded by seat numbers. Also they made me check in my fairly small and light carry on bag resulting in its contents arriving broken!"
Pros: "Friendly hostesses"
Cons: "Flight was delayed 3 hours"
Pros: "Overall booking and airport was ok. Food was also actually quite good."
Cons: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."
Pros: "The crew was efficient. Flight left on time. Food and wine served."
Cons: "No entertainment."
Pros: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Cons: "Nothing to say"
Pros: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Cons: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Pros: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Cons: "That it didn’t happen."
Cons: "The movie selection did not seem extremely varied."
Pros: "The attendants took great care of us. Super smooth flight."
Cons: "Boarding was very confusing. There was an area where they were checking people's bags or something near the gate and you didn't know if you needed to stop at it or continue. They didn't collect garbage before landing. Not only did we have to take our bags off the plane, we had to carry our garbage (drink cups/food served) to the front of the plane to throw out."
Cons: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Cons: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Pros: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Cons: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Pros: "Friendly staff, good service and on time departure/arrival."
Pros: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Pros: "The flight crew was nice. Plane departed/arrived on time."
Cons: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Pros: "Just great crew."
Cons: "Not comfortable at all and will not book KLM again."
Pros: "Airlines issue"
Cons: "Profiling certain customers"
Cons: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Pros: "Staff both at the airport and in the plane were professional and welcoming. Depsite short distance sandwich and drink were offered."
Cons: "Nothing to be honest . All positive."
Pros: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Cons: "Not much to comment on here."
Cons: "OLD OLD plane with hard seats and tiny screens"
Pros: "great choice of entertainment content, friendly crew"
Cons: "Flight delayed by one hour which meant I missed by train at Southampton by 10 minutes and subsequent bus connect home. Next bus would have been 2 hours later so 45 minute walk home from train station. Didn't bother with food offering, put off by that supplied from Hannover to Schiphol."
Pros: "Crew was friendly, and the food was better than the usual KLM fare."
Cons: "The "new" seats were hard and uncomfortable. Avoid any kinds of seats near the bathroom in a configuration with 3 abreast next to the windows. The "aisle" seat is essentially a "waiting area" for the rest room."
Pros: "Food and staff were great"
Cons: "Entertainment system old and not as many options as other KLM flight. No power on aircraft for charging"
Pros: "Very good flight, excellent service and good food."
Pros: "Unexpected surprise--even on a 1 hour flight at noon, they gave us a sandwich!"
Pros: "Short flight friendly crew"
Cons: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."
Pros: "Flight was quick, professional, friendly."
Pros: "Delays and no proper customer service."
Airlines flying from Trieste have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Trieste
Masks required on board, masks provided on flights from Trieste
Social distancing seating
Middle seats unavailable to book on flights from Trieste
Testing for antibodies, testing for symptoms for flights from Trieste
Waiving of change fees. Search flexible flights from Trieste