Cons: "This plane was too full for social distancing. I was really skeptical about this flight as it relates to the COVID pandemic."
Pros: "quick easy flight"
Cons: "sockets to charge electronics"
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Cons: "They lost my bags. Unacceptable"
Pros: "Good crew, my seat did NOT recline."
Cons: "Plane was somewhat crowded."
Pros: "we could not get a seat until we arrived at the airport."
Pros: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "This is a delayed flight after having my flight to the previous night delayed to the extent that I could not take it and make my connecting flight out of Minneapolis."
Cons: "Food. Phone charging at seat, entertainment screen."
Pros: "The access to the full library of entertainment & internet access included with the flight ."
Cons: "Larger Portion/Variety of edible Snacks . . Chips Trail Mix Cheese itz Cookies"
Cons: "The flight had over six hours in combined delays!!!"
Pros: "I had a very comfortable seat, it was a very good experience overall."
Cons: "Unfortunately had flights delayed which forced me to arrive home much later than originally planned."
Pros: "Great service from boarding to landing"
Pros: "The Updated Delta Airline A320 Airbus Inside & Out"
Pros: "Food was okay. Everything else was great!"
Pros: "Short time and easy on and off boarding."
Cons: "One stewardess was in a mood but otherwise a very pleasant flight."
Pros: "The flight was fine"
Cons: "Delta does not transfer your luggage in Canada even if they say they do. It will not make it to your final destination"
Cons: "This is the second flight in a row in which Delta has either cancelled or rescheduled my flight at the last minute. Last time I was stranded in the Atlanta airport overnight waiting literally all night for them to return my luggage (which never came, and then was late even to my final destination). I will not be using Delta in the future."
Cons: "The flight attendants weee rude, and no bar service"
Pros: "I was with my friend"
Cons: "Delayed 12+ hours"
Pros: "Great selection of movies"
Pros: "Friendly and attentive staff. Would definitely recommend . Flight departed and arrived on time."
Pros: "After flight was cancelled, rebooking was easy and quick on the app."
Cons: "Flight was cancelled. flight attendants were grumpy. One of the tightest seats I've flown in economy. No room in overheads so I had to stuff my winter coat between my legs with my backpack under the seat in front of me. Was basically wedged into the seat with my stuff."
Pros: "nice people"
Cons: "need more food and drinks"
Pros: "it was easy to navigate ."
Cons: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."
Cons: "Couldn’t pick my seat"
Cons: "Seat, did not get upgraded"
Cons: "I was seated in first class, and due to some catering mix-up, no meal was served. I was given a banana and crackers which was very disappointing since I hadn't eaten in 8 hours and was starving. No on board entertainment whatsoever."
Cons: "Very uncomfortable seats Oddly shaped overhead bins, unable to put standard sized bags overhead, meanwhile they fit in planes of other major airline companies such as American Airlines. No food options, only sweet biscuit which contains soy and milk."
Cons: "The flight was delay for 3 hours and they only give us chips and water. They didn't explain well what was the problem. The plane was dirty inside and the seats werent comfortable at all, the plane was making weird noises. There is no window in the 11A Window Seat. Really really bad service at all."
Pros: "Plane was clean, attendants were friendly, and food was fine."
Cons: "I had a flight from Detroit to Montreal. Tried to check in and DTW was not a choice on the westjet website and so I physically could not check in. I realized the flight was technically operated not by WestJet, but Gojet. Went to Gojet's website and was told that Delta took care of all of their ticketing and such. Went to Delta's website, entered my ticket number and card number but I was not in the system as I was given all WestJet info (not Delta's). Luckily the baggage check in people figured it all out."
Pros: "Clean plan and efficient boarding procedure."
Cons: "Horrible delay. Took off almost two hours post originally scheduled time."
Cons: "There were extra seats to begin with and I was traveling alone with an infant. She barely slept the whole flight and I had a stuardis in a red dress who whem I asked for for a beverage made it seem like I asked for it right now. Didn't say a word Else to me until it was time to land and my daughter had just fell asleep. She told me. I had to take her out of the baby carrier. My daughter needed a diaper change and there were no places to change her. I tried to change her by the door really fast. The stuardis said no go change in a bathroom I asked which one had a changing station they said none and to just change in my lap. Plus my car seat was broke when I got it back."
Cons: "I could not check in on the kiosk and I had to go to two agents before they could find my reservation. The lines were extremely long and the customer service was poor."
Cons: "sitting on the runway for over 3 hours without any water, snacks, or even video entertainment screens or outlets to charge phones"
Pros: "Whereas our flight out from Raleigh to JFK where everything that could possibly go wrong did(late crew, boarding computer problem, mechanical issues with the plane, gate problems, missed connection) this last leg of our trip back was flawless. Everything was on time, and the crew was friendly and attentive. We had exit row seats so the leg room for this 90 minute flight was great compared to our first part (London-Atlanta)"
Cons: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."
Pros: "The flight attendants were very attentive and available."
Pros: "friendly courteous staff"
Cons: "didn't have the tapas box, or the crave box or any food box for sale...the flight attendant did give me extra cookies and pretzels"
Pros: "On board crew was helpful and polite considwring our circumstances."
Cons: "Our flight was delayed 3xs (non weather) they said we would miss our connection (I didn't think we would) THEY rebooked a later flight. Of course we landed in time for our original flight. They refused to let us back on our original flight. Put me in touch w/ the help desk who after talking in circles admitted it was their mistake but he had no authority to help. FINAlly & only because others missed their flight we were given the option to go. Crew misplaced our luggage and sent it on a flight we were never supposed to be on, and the bad experience with delays of hours on end continued coming home. (Mechanimal non weather) WE WILL NEVER FLY DELTA AGAIN!"
Pros: "The tv on the back of the headrest was great."
Cons: "Too much chatter over the intercom."
Cons: "Almost everything"
Pros: "We liked the personalized tv screens on the back of each chair that allowed us to watch free movies. The flight crew was very nice as well."
Cons: "We arrived at the gate early only to find out that they had changed our flight without telling us so we were almost an hour extra wait before leaving Vegas. Then that flight was delayed by about 30 minutes with no warning, just late!"
Cons: "Did not have the movie that showed in the sky magazine. The touch screen didn't sense touch very well."
Pros: "Friendly service. On-time."
Cons: "No tv's in airplane."
Hi, Even I understand that with Covid 19 things have changed dramatically, I found there was not too many rounds with water. we have to ask the flight attendant for that item. But my overall experience was good. Thank you.
The Foam on my walked was broken during a Copa Flight
Cons: "Some passengers bring two or more big carry ons and the airline should police its own rules better."
Pros: "The crew was good and the seat confortable"
Cons: "The cheking process. The pre-cheking dora not works,"
Cons: "I was so tired... slept the whole flight. No one bothered me for even a bit. Recovering!"
Cons: "I called in advanced and requested a vegetarian meal. Apparently no one was told l, and they were no vegetarian options available. Also, there was only one movie running in a general tv without any other entertainment options. This should not be allowed on an international flight >5 hours."
Pros: "crew was great"
Cons: "inflight entertainment was sorely lacking"
Pros: "The crew was amazing and all super confortable"
Cons: "All is good"
Cons: "Flight cancelled, stranded for three days. No number to call, no communication. Still in the middle of it now... no help."
Pros: "The crew was amazing but the space very poorly"
Cons: "Could be better with more space and bigger seats"
Pros: "The crew was amazing."
Cons: "The seats are uncomfortable for long flights."
Pros: "The crew was amazing. The time was great and on time."
Cons: "The good is very poor."
Cons: "Perdí el enlace con New York por La demora en la salida El próximo vuelo y que me ofrecieron pero 10 horas después de mi arribo En aceptable experiencias"
Pros: "Let me think..."
Cons: "I called Copa Airlines and the person on the phone told me they had NO online checkin. She told me I had to drive to the airport (SFO - 60 minutes from my home) to check in!!! Poor information. Bad food. Smells awful, cheap. Poor wine. Don't serve anything rather than bad food. They seem rather disorganized. Captain and copilot were okay. They landed the plane."
Cons: "The A/C it's very cold, and I asled for a blanket and they did not have one."
Pros: "On time"
Cons: "everything, I'll never use them or recommend them to anyone, worst ever!!"
Pros: "Delicious food, very tasty"
Cons: "Seats did not recline as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "The food was excellent"
Cons: "Seats did not reclined as they should in business class nor foot leg rest lift as it should. Not to business class standards"
Pros: "Boarded on time, arrived early, good breakfast (with fresh papaya) and a turkey melt for a lunch snack. Great choices for movies, tv, music. A bargain."
Pros: "The flight attendants were good to everyone and the plane was either new or very close to it"
Pros: "I got upgraded to first class. Awesome experience"
Pros: "The price, I guess - it's a little cheaper than other airlines. The crew was OK"
Cons: "Tiny, uncomfortable seats. Very bad food (and I don't know if it's good or bad that it was in tiny portions)."
Pros: "They provide any of your requests is they have it"
Cons: "Everything was fine"
Cons: "went to the airport to checkin for my flight from lax to panama, with a connecting flight to sao paulo, only to be told that because i didn't select a seat when i bought my ticket over 2 months prior, the airlines sold my seat (they overbooked the flight by 5 people or so). i had to wait at lax for the next flight, which wasn't until 8 hours later. the problem here was that i had bought a ticket to get to rio from sao paulo, and this delay made me miss that flight. so i had to buy another ticket, which was $175. i was only compensated a $400 voucher for missing the flight and for my time. not worth it. the airlines only provide you with a blanket. no pillow."
Pros: "You did not have a category for these persons"
Pros: "Crew service was awsome"
Cons: "Luggage did not flight with me. Copa holded in panama."
Pros: "I would like chais mores comfotable.. the flisgt was long an bored, because the entertainmet was not good."
Pros: "Las atenciones son buenas"
Cons: "La comida no es buena para un vuelo de 6 o 7 horas"
Pros: "Movies,entertainment,but it can be better."
Cons: "Cold coffee."
Pros: "Flight attendants were nice and friendly."
Cons: "FOOd was terrible"
Pros: "Fast boarding"
Cons: "It was cold / had to ask for water and got declined because only one serving. No entertainment"
Cons: "No one spoke English and didn’t explain why they changed our seats."
Pros: "Jorge, at the counter in Lima was great! All other copa employees wanted to charge a $300 change fee. Jorge worked with other airline and manager to help get me on a flight at no cost. Not sure of his last name but he made my day after two days of cancelled flights! Copa airlines needs more employees like him."
Cons: "Everybody I talked to at copa wanted to charge me a $300 fee to change my flight. Another airline canceled my flight which made me miss my connection. Very little customer service besides one great employee at the airline desk in Lima, Jorge."
Cons: "People from COPA in Guayaquil's airport didnt make the announcement to board in english, they only spoke in spanish! I am from united states and I don't know speak in spanish, that was a totally lack of respect for the people who work in Copa. The flight attendant inside the plane didn't speak english, her treated was the worst! She asked me to change my seat, I was sitting in an emergency seat and she decided to put there an old woman who had 65 years old approximately instead of me that I am 35 years old and the only problem is that I don't speak spanish!!! Then she offered me something to eat talking to me in spanish and knowing that I don't understand that language. I felt humillate because at the end of the flight she said in english "Have a nice day Sir"???!!!!! It supposed that she didn't know english, so I felt that she was playing. It was my first time flying with Copa Airlines and I had the worst experience ever travelling with them!"
Cons: "La demora en la partida de Montevideo hizo perder una conexión con Washington y la llegada se produjo con varias horas de atraso."
Cons: "Late departure because of the weather. Why boarding and have us 2 hours inside the plane waiting?"
Pros: "Great! Comfortable! Screens! Easy check-in! On-time! All good things."
Cons: "Then bathroom were nasty. No food or beverage available. No blankets. No pillows. No staff around. Uncomfortable seats."
Cons: "Plane was uncomfortable... no personal TV... very tough if you travel with children"
Pros: "The crew on this flight was incredibly nice and helpful"
Cons: "Not comfy and food so and so"
Cons: "Less baggage weigh allowed than normal. Cost an extra $100. Plane left late with no explanation."
Pros: "Good food and movies. Great staff. On time and plenty of room in seating."
Pros: "It was my first time with COPA. I went to Buenos Aires with them (Montréal»Panama City and Panama City»BA). Aircrafts were much nicer and newer for the Panama»BA portion. The boarding was on-time and the staff was very nice. Considering the price I paid, the food was totally acceptable. Also, they automatically made my check-in for me and my son the day before our departure (returning back to Montréal) which was a pleasant surprise! I do recommend COPA for a good price/service ratio."
Cons: "The aircraft still had TVs popping out from the celling with 1 movie for the whole craft. I found that a bit archaic..."
Pros: "Quick delivery of luggage at baggage claim Excellent service at airport and on plane"
Cons: "Mediocre (vegetarian) food Broad choice of movies and TV, but quality lacking"
Less noisy children which cannot be helped…
Cons: "the 2 stewardesses disappeared as soon as the flight was in the air. i upgraded to business class in what was a huge waste of money. the fact that they do not make alcohol available in business class is pure laziness, and these people are loving it. keep in mind that you can have water juice and pop. i was given the water i asked for after take off, and then she promptly disappeared for the entire 3 hours. she only returned when i pushed the call button. not good."
Pros: "Crew was excellent"
Cons: "There was no WiFi"
Pros: "Very pleasant flight- on time and clean."
Cons: "Service was good but not particularly friendly or frequent."
Cons: "The flight was delayed so I have to re-book my whole trip. I was being told first that I was going to make my connecting flight, and then rushed to the new gate due to terminal re-assigned, and then told that I won't make it to the connecting flight so I have to go to the re-booking counter. And then at the counter being told that I could have made it. Very confusing."
Pros: "Pilot was Awesome"
Cons: "The crew was eh not very friendly"
Cons: "Entreteinment. More room in the plain"
Pros: "Crew was great."
Cons: "Airplane didn't have any AC and was very old and dirty."
Cons: "We stay stuck in PVR"
Cons: "you didn't respond and we were unable to take the flight."
Cons: "I haven’t had such a terrible experience with another airline before. Missing out on dinner reservations. Wasting 12+ hours in airports. Spending more money at the food court than ever desired."
Pros: "Easy boarding, flight on time, friendly creew"
Cons: "old plane with seat not confortable for a 3h flight"
Cons: "i wasnt able to select a seat when I checked in. they couldn't give me a better seat before bording and the fact that Im the one approaching then to have a seat selection, no one called my name."
Pros: "The crew aboard the plane was very friendly"
Cons: "Food was bad. The gate personnel was incredibly rude"
Pros: "The plane has no individual entertainment option. The common screen has NBC on American which has a few shows to watch."
Cons: "The only option for individual entertainment is to have another mobile device. The common screen worked but the headphone jack did not so I could not hear any of the entertainment offered."
Cons: "I lost my connection flight to Denver in Miami because of the delay luggage"
Pros: "No unexpected surprises."
Cons: "No complaints."
Cons: "Haven’t gotten on it yet as I am stuck in DFW"
Cons: "lots of branding stuff-watching any video had you go through 3 minutes of commercials. I must have watched the same commercials over 20 times."
Cons: "Did not offer enough WATER."
Pros: "the flight was AVIANCA , not American Airlines"
Cons: "The Avianca flight was over 4 hours late leaving Trujillo and blamed it on weather. Why don't they rearrange and prepare for this if the airport often gets fogged in during this time of the year? Instead they and other airlines leave dozens of travelers stranded. We lost our connecting flight to Iquitos, and after Avianca refused to reimburse us or put us on a different flight we had to purchase another flight with Viva Air with our own money. No accountability or respect for the consumer."
Pros: "Crew was friendly- organized everything well as far as getting everyone seated quickly and handing out refreshments"
Cons: "Very little leg room for anyone over five feet six inches! Happy to be 5’2” for a change!"
Pros: "They left my 72 year old dad without the assistance that was contracted!"
Cons: "The gate attendant wouldn’t talk to me on the phone and my dad couldn’t speak due to a stroke"
Pros: "We got upgraded...Happy New Year to us!!! Service was excellent...landing was one of the smoothest we have ever had! Nice quiet flight with not too many people on board! I will use American Airlines again!"
Pros: "Good food, kind staff, free booze"
Pros: "nice people taking care of us during the flight"
Cons: "in Miami, had to change gate 2 times, from D38 to E9,than to D7."
Cons: "It was advertised that one can see entertainment through WIFi, but from my iPad, i can't connect to this WiFi. I tried several times until I just gave up."
Pros: "Quick short flight efficient, got from A to B for the same comfort for the price I paid so I’m happy"
Pros: "Friendly, engaged and helpful check-in staff at Fiumicino (a first), great aircraft (777-200), early landing and no wait time for a gate or baggage reclaim. Seat back entertainment was also excellent relative to other flights, as was the flight crew."
Pros: "Pilots were excellent and flight crew was good."
Cons: "I signed up for a British Airways flight and American Airlines flew the route."
Pros: "Everything was great. I didn't have any food or drink. I slept the whole way to Dallas"
Pros: "Departure gate was clean"
Cons: "Coffee maker broken and gate not available whe we arrived. Waited more than 30 min on the tarmac"
Pros: "Everything was on time!"
Pros: "On time flight, bags made it fine and didn't miss even though we had a short layover"
Pros: "the team was great, boarsing smooth, arrived early"
Cons: "we waited an hour for the bags to arrive on the carousel. What's that about? Get it together and have the bags out in time. We're just sitting here waiting for them over an hour - there are no other arrivals in this terminal. What's going on?"
Cons: "Aircraft old, crew with bad manners, uncomfortable seats with almost no reclining, little food with poor choices especially for breakfast, entertainment extremely poor."
Cons: "Would be nice to have some sort of entertainment for a 3 hr flight"
Pros: "The landing was excellent"
Cons: "Lack of organization in stowing carry ons inside overhead cabins"
Pros: "Crew was helpful and provided sufficient food and drinks. Plane was late."
Cons: "The plane was late. Took a long time to turn over and the seats were not very comfortable. This was a flight operated by American Airlines"
Pros: "Good space, the seats reclines almost flat, very close to a dreamliner."
Cons: "The tablet entertainment is complicated."
Pros: "The Crew were outstanding and the flights were quiet and smooth. Very comfortable flight!"
Pros: "In seat entertainment"
Cons: "Boarding sequence"
Pros: "This time the aircraft was relatively clean and new. I sort of trust the pilots."
Cons: "The space in Economy is not humane! And I am a slim 15 pd woman! Food is the cheapest. No headphones offered. Pathetic pillow. Service is minimal. All AA does is get you from A to B. Really doesn't care about the experience AT ALL."
Pros: "Crew felt bad"
Cons: "Entertainment was on a galaxy tablet that worked some of the time"
Cons: "Old plane with old everything!!!!"
Cons: "Food was horrible. A lot of seats in economy do not work properly and power supplies for cell phones are broken in a few seats. The flight attendants had to assist passengers by manually pushing seats back to up right position. Overall, needs a little remodeling."
Would have been great for crew to indicate reason for delay. Otherwise great.
Cons: "Boarding was delayed due to crew unavailability. Entertainment did not work due to connectivity issued during flight. No cookies nor snacks were served vs outbound flight where they offered 3 snacks!"
Cons: "For United to go out of business"
Cons: "I ran to the gate from my previous flight, but it turned out this flight had been delayed. The flight boards and United app didn't show that though."
Cons: "I was flying with Air Canada. The UI for watching movies was not good, it had a hard time to respond to the inputs. It was also hard to move the videos forward to the part I needed. Plus, the audio wasn't working well with my own earphones."
Pros: "Getting home."
Cons: "It was an older airplane. For a long flight from Montreal to San Francisco, a plane with more room would be more humane. People were lined up for the bathrooms most of the trip since could not use the small first class bathroom. If one wanted a meal, it was one you had to pay for. Broken monitor"
Pros: "The crew made the best out of it and thankfully it’s an extremely short flight."
Cons: "A 20 minute flight was delayed for 2.5 hrs. United did a terrible job with notifying passengers, just simply bumped out departure in 15 min increments. Original excuse was inbound delay, although plane was there for 6 hrs already. Passenger soiled himself in cabin and there was no ventilation."
Cons: "Have an on time flight"
Pros: "There is nothing to like about Air Canada's Rouge service. Their sardine seat layouts are amongst the worst in the industry."
Cons: "1. Seat comfort. 2. On-time departure. 3. Boarding Procedures. 4. Pre-boarding announcements."
Pros: "Nice flight!"
Cons: "Huge line to take off at Newark Airport"
Cons: "No entertainment."
Pros: "Clean plane, comfy seats and friendly staff"
Cons: "All was good. Didn’t have any problems."
Pros: "Flight on time"
Cons: "Travel plans will be impacted due to lost luggage"
Pros: "the comped hotel"
Cons: "Improper handling of situation. There was flight scheduled later, but CS agent kept jerking us around. By the time I reached the United counter, the next flight was full. My total flight time was 36 hours. I still can’t believe that the pilot was missing. Worse yet, the agent at the gate could have made things much easier instead of telling everyone that a pilot was on his way to the airport."
Pros: "Layout of plane good for walking. ATL gate agents 5-star, all other staff horrible. Drunk passenger vomited in aisle (SFO to Auckland) & got vomit in my hair. Nauseated entire 12 hour international flight & flight attendant refused to move me. Couldn’t eat because of vomit on me and around me, flight attendant said, “it’s perfect, I sprayed it.” Unbelievable!!! Do not recommend United Airlines."
Cons: "Drunk passenger vomited on me (SFO to Auckland) and female Asian flight attendant refused to move me even though plenty of cabin space available. Unsanitary condition called for empathy and United failed to deliver..."
Pros: "Communication about a shot delay was clear and helpful! Very professional and kind with a tiny bit of humor, which was refreshing!"
Cons: "Pretzels were a little stale!"
Cons: "death in family. refuse to refund tickets. I will never fly united again."
Pros: "Crew very efficient and nice"
Cons: "Being it’s a flight from Japan a more Japanese meal would’ve been better"
Pros: "I liked a straight nonstop flight. Clean and comfortable."
Cons: ""Free WiFi, not free.""
Pros: "Nice attendant, food OK, no delay."
Cons: "Internet costs"
Pros: "The staff & attendants were friendly & professional. The new United terminal is a very pleasant experience"
Pros: "My flight attendants on my flight were wonderful and so was the boarding crew at San Fran's airport to Las Vegas were awesome as well. The space I had on my connecting flight to vegas was awesome and the feature it had to charge devices were a nice too."
Cons: "The crew at the front desks and at the boarding area for my flight from Anchorage, AK, to the San Fran airport however, were extremely rude. The rating for the crew is a 2 because although my flight attendants were awesome, but the service given to me and to my fellow flyers by the Customer Service Agents/Reps at the front desk and the training of a newbie at the gate, when boarding at the Anchorage, Alaska, airport was terrible. They were extremely unprofessional and did not seem to care that the tones of their voices, their facial expressions, as well as their body language, showed that they lacked the manners and knowledge of compassion, respect and courtesy. Their rotten attitudes were insufficient at making the customers/guests of the airlines feel comfortable before flying. I did not appreciate being spoken to the way some of the reps did."
Pros: "Put us up in the hilton."
Cons: "Told us to run across the airport just to get there and they already shut the doors 20 minutes before the scheduled departure. had to miss another day of work..."
Pros: "Nothing what so ever!!"
Cons: "EVERYTHING..........I paid to fly ANA not god damn UNITED!!!!"
Pros: "The flight had no delays and boarding and flight went smoothly."
Cons: "The crew were not very polite and in some instances rude."
Pros: "I left wallet on plane. And I didn't realize until After I left aurport While it has not been found yet, United reps really did everything to find. I Thank them for the effort"
Cons: "Limited overhead space"
Cons: "Flight was 3 hours delayed. Bounced to 3 different gates"
Cons: "WIFI was a rip-off. Paid for an hour, only got 15 minutes"
Pros: "Flight crew was very nice. Made up a little time on the flight and landing was smooth."
Cons: "This is my second delayed flight on united / lufthansa in a few months (2 for 4). Horrible leg room and person in front of me had seat all of the way back so she was on my lap and I had to ask her to move up. Food just so so - carbs with carbs (pasta with cous cous). There was very little information about the flight delay (when would we be boarding, etc.)."
Cons: "The seats in coach were curved in a weird way. The seats made my posture bad."
Cons: "The flight was delayed more times than I can count & cancelled around midnight. AWFUL!"
Pros: "Plane was delayed over 2 & 1/2 hours for no apparent reason"
Pros: "Staff and comfort good."
Cons: "Samething no help to my flights or cabin."
Pros: "Leg room in seats better than on some airlines. Staff friendly."
Cons: "Both flights were delayed. One hour going and two hours on return."
Pros: "About as comfortable as a trans-pacific flight gets in economy class. Plenty of leg room, great entertainment choices, surprisingly good food - and plenty of it, by the time breakfast came around I was actually too full to eat it!"
Cons: "The plane was tiny and the seats were tiny. Could not carry on a bag and it took a long time to get the bag back from having been gate checked."
Pros: "Had to switch planes. Done quickly only delayed s half hour."
Cons: "Had to switch planes."
Pros: "I loved how quickly we departed and arrived at each destination!"
Cons: "The boarding process was terrible. People forgetting to even stand in line for their boarding groups getting to cut ahead of those whose group is currently in the process of boarding. That should not be allowed. It's rude and disrespectful to other passengers/customers."
Pros: "The flight was smooth and the crew was polite"
Cons: "I had a center seat. Person in the aisle a large male. I didn't like the boarding It didn't make sense"
Cons: "They crushed my luggage but replaced the carry on after."
Pros: "40 minutes to get bags, only few came off then we waited"
Cons: "Long process boarding and exiting plane. Seats very uncomfortable. No entertainment"
Pros: "Quick flight and also very nice people working. They took good care of us for our short time with them."
Cons: "I have no complaints about this flight. It went very smooth."
Pros: "The flight was almost empty. Had 3 seats to lay down"