The flight experience met my expectation of Korean Air. Keep up the good work.
Cons: "I got turned around at the gate so never flew out."
Pros: "Great crew and very good legroom."
Pros: "Food and professionalism, were excellent, had a good stress free experience."
Cons: "Had issues with unusual plane noise."
Pros: "Clean facilities and polite staff. Very short flight"
Pros: "Super friendly and accommodating flight attendants. Nice touch with free snacks onboard."
Cons: "Seats get very uncomfortable over time. More leg room."
Cons: "if the music list is great with latest songs.. charging of phone took so long to be charged"
Pros: "Service, entertainment, and seats are all great."
Cons: "Korean airlines could use air nodules for their seats as both flights became very hot towards the end."
Pros: "Crew amazing, very polite and helpful."
Cons: "Was great, I slept most the way"
Pros: "That the bathrooms are kept clean."
Cons: "Lack of beverage service. For an 11.5 hour flight they could have come around more often to offer pop or alcoholic beverages."
Pros: "Korean airlines is completely criminal"
Cons: "Korean airlines"
Pros: "Not long waiting for the flight."
Cons: "Flight was delayed a bit."
Pros: "Legroom was generous, crew were attentive and polite, although alcohol availability was stingy."
Cons: "Food quality was poor bordering on tasteless, more importantly service of lukewarm egg meals is guaranteed to earn an "Air Typhoid" award, and is inexcusable."
Pros: "what I don't like .? let me tell you. I den't even know I have to go to. Alaska I Though i have to transfer delta air I have to transfer my lugege. I I'm 72 yet old it' not very easy I diden't want miss my fly I had heard time !"
Cons: "The touch screens were terrible"
Pros: "The Koreans are masters at whatever they do, super clean, polite and attentive. Always a smile. I'd fly with them anytime."
Cons: "They tend to keep the plane a tad warm and no individual "fresh air" control over head."
Pros: "First Korean dish was good."
Cons: "The pasta was the worst meal ever."
Pros: "I love Korean Air. Can't say enough good things about this airline. I fly Korean Air whenever I can."
Cons: "Simple meal but a short flight."
Pros: "Very helpful crew. Good leg room"
Cons: "Entertainment system did not work, so I was moved to another seat."
Pros: "Got the seats we wanted. If you are travelling with an infant this is top priority and they delivered"
Cons: "Flight delayed by an hour"
Pros: "The entertainment system and choices were top notch!"
Cons: "The stewardess slammed a cart into my left knee while I was sleeping and woke me up real quick! At least she offered me a ice pack... Again how in the hell in today's worlds do you not offer Vegan choices on the menu?!"
Pros: "Always slippers and good seats. Lunch was good. Entertainment was just ok but good classical music selection."
Cons: "The food used to be something I looked forward to, but this time the beef and rice for dinner (because chicken was already gone) was so salty and awful I had to ask to change for fish, which was flavorless. 30 minute delay on unloading luggage made the end of a long flight rough."
Pros: "I have flown a great many long haul flights and this airline is right up there in the top ranks. Excellent flight crew and comfortable seats."
Pros: "Nothing our tickets had to be cancelled"
Cons: "Our flight was scheduled with Korean air. We attempted to check in multiple times with issues on the Korean air website. we called and they told us not to worry. Finally, approximately 12 hours before departure we wwere able to check in Only to find out due to the expiration date of our passport we would not be an allowed to check in. We scrambled to get an emergency passport, however by the time it was received we had already missed our flight. Korean air is not willing to aknowledge this as a fault in their system and is instead suggesting this is a kayak issue for allowing us to purchase these flights. I would like the total flight cost refunded as this should never have been allowed to be purchased if Korean air knew at the time of purchase when checking in there would be an issue."
Cons: "Flight was delayed 9 hours and we were never given one update, after about 5 hours they moved up to the smallest most remote gate they could and removed staff, again no updates, any information came from rumors people could get out of random employees"
Pros: "Nothing at all. It was hell and you should be ashamec ofhiw you treated me."
Cons: "Everything. You have THE worst customer servive evet."
Pros: "The staff"
Cons: "Business would be better"
Pros: "Lovely people and service. Everything run very smoothly and on time. Appreciated the meal, even though it was a shorter flight. Felt very welcome traveling so far from home. Thanks!"
Pros: "great flight attendants"
Cons: "Clean, great services, and good food"
Pros: "Everything was so good.food, service, crew, entertainments etc."
Pros: "As good as Economy gets. Blanket & pillow, slippers and toothbrush; clean bathrooms; decent legroom. Would fly them any time."
Cons: "The layover either too fast, less than 1 hour, or too long, 12 hours, to go to Cambodia."
Pros: "I liked their positive & happy attitudes as well as their work ethic."
Cons: "Perhaps there could have been a larger & wider selection of movies. I would have liked to have had a hard copy menu so that I could make a more informed choice with my meals."
Pros: "What I always like about Korean Air is the service of the staff from the check in desk to the cabin crew. Even when you fly economy the cabin crew is very attentive."
Pros: "Great support and communication from staff as well as compensation for free hotel."
Cons: "Flights delayed"
Pros: "screen contents very good"
Cons: "seat is smaller than other flight"
Pros: "Excellent service, food, and entertainment system; best in all my travels and I travel quite a bit for work and pleasure. Bettween 2 meal services, 2 snacks, drinks, and free entertainment, time went quickly. Everyone gets pillows, blankets, slippers and a toothbrush upon boarding too."
Cons: "10 hr flight in economy from Korea is hard to get comfortable. Seats could be a bit more padded and space is still tight on such a long flight (better than normal and reclined more than avg)) but I guess thats what they want you to pay and upgrade."
Pros: "I think the professionalism and care of the crew is outstanding. I am always pleased by the conduct of the crew with the passengers. It is the main reason that I always fly Korean Air."
Cons: "This flight is almost always late. Sometimes it is only by 20 minutes and at other times it is one or two hours late. I have been using this particular flight for years and I would love to see them fix their scheduling problem."
Pros: "Great food selection;just the right amount."
Cons: "Improve sound system;selection of movies & music selections"
Pros: "My special meal request was honored and was quite tasty! The plane was comfortable--seats to lavatory!"
Pros: "Crew knew that I had a tight connection in Seattle so they moved me to first class for the last 20 min of the flight so that I could de-plane first. There were also representatives waiting in various locations throughout the airport with signs to make sure we made our connecting flights. A rep even met me at my next departure gate to ensure that I had made it!"
Pros: "Good Customer Service"
Pros: "Food was great"
Cons: "Headphone jack in seat didn't work correctly"
Pros: "Made you realize it is possible to have good food Oma plane"
Cons: "Ran out of choices"
Pros: "It was a nice flight crew and flight attendants polite and serious when need be for safety purposes."
Cons: "Didn't have a problem at all."
Best airline ever for economy
Pros: "Reliable service, clean cabin"
Cons: "Crew miss my drink"
Pros: "The crew was very polite and very helpful. Boarding process was smooth and easy, however, the Singapore airport has security checks at every gate prior to boarding. This meant that after clearing this security process at the gate, bathrooms were not available until after boarding the flight and drinking water stations were not easily found in the secure boarding area. The aircraft was comfortable, menus were distributed early so that meal options could be made with full information in advance. The food was good and made available at routine intervals."
Cons: "On a 14 hour flight, staying well hydrated is very critical and difficult. It would have been nice for the crew to make more frequent trips through the cabin to offer just water refills to keep passengers hydrated and reduce plastic cup usage."
Pros: "The crew members were really nice and accommodating."
Cons: "Need more entertainment selections."
Pros: "I always like Singapore Airlines. They should continue to be the best."
Cons: "Some flexibility to select food choices even if we book the flight in short notice."
Pros: "Newer Aircraft and very convenient"
Cons: "I dont see any thing to improve"
Cons: "I recomended yo my friend"
Pros: "Crew was very courteous, went above and beyond."
Pros: "Great crew and cabin!"
Cons: "Meals were just ok"
Pros: "See above"
Cons: "See above"
Pros: "I like everything crew, etc"
Cons: "Nothing reallly"
Pros: "The food was good, good choices and at good intervals. Lavatories were well maintained. Entertainment was excellent."
Cons: "My first leg, the crew appeared rushed. Seating was tight. Would definitely upgrade next time."
Pros: "Everything on time and smooth. Great service. Great pillows and. Plenti snacks anytime I want it. Very comfortable seats. Entertainment System fabulous."
Cons: "All good"
Pros: "Great service always smiling, flight on time, overall a great way to fly."
Pros: "Friendly Staff. Very nice Meet and Greet Comfortable travel. Meals were tasty."
Pros: "Prompt boarding, friendly service, decent food, plentiful entertainment. Singapore Airlines was a great choice for my flight from Texas to England."
Pros: "Consistency of high quality service. Beef goulash in economy was surprisingly good!"
Cons: "Impatient Caucasian passengers trying to squeeze past. Maybe put them further back next time! :-)"
Pros: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Cons: "the call button did not work the tray table was almost impossible to pull in and out (BC)"
Pros: "I booked regular economy and flew to Tokyo that way, but put a bid in for premium economy for the flight home and got it. It's not a big upgrade (bigger display panel, a little more leg room, seat tilt and it has a leg rest) but those things made the flight for me."
Cons: "I don't have much on the down side front aside from the usual "would like more leg room" and "more seat tilt" so nothing new to report"
Cons: "SQ860 flight on 4th April morning delayed and greatly affected my today trip scheduled."
Cons: "Hostesses not so pleasant"
Cons: "The seats and there is not much leg room"
Pros: "All the crews were friendly and helpful!"
Cons: "I wanted to watch Hindi movies with subtitles..."
Pros: "The cabin crew are very helpful and friendly. I sat at the end of the row in the upper deck. After the gate door closed , they let me sit in the empty sit away from the toilets . During the flight they’re around with water and juices to make sure we’re dehydrated,"
Cons: "The cabin was quite warm"
Cons: "one of the oldest planes i ever used"
Pros: "crew was very polite and cheerful."
Pros: "Crew was friendly and whole on ground process was efficient."
Cons: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."
Pros: "The presence and attitude of the flight attendants were highly pleasant and accommodating. The entire flight was very comfortable and made the 9 hour journey from Manchester to Houston Texas fast and enjoyable. The flight attendants always had a wonderful smile which felt genuine many a time and always made an effort to speak at the level of the passenger. When I had trouble connecting to the Wifi, one attendant even knelt down and connected my phone manually as I was not tech savvy in this regard. The food was of much higher quality as well compared to other airlines I traveled with on this trip."
Cons: "Really the only issue was there was a 2 hour delay on departure, however this was due to issues out of control of the airline and I did not mind as the airline's ambience and my experience with it overshadowed any delays."
Pros: "Crew was overall friendly"
Cons: "Old plane, entertainment system very old and doesn't work properly, wake you up in the middle of the night for breakfast, service not efficient as half of the plane orders Indian food and get served first"
Pros: "Service is very good."
Cons: "Too warm/hot inside the cabin throughout the flight."
Pros: "The aircraft was clean, new, spacious and quiet. The bathrooms were regularly maintained. The food quality, selection and quantity was excellent for the economy class. Even the serving utensils were solid metal and had a very high quality feel to it. Having an endless supply of mid flight snacks was also appreciatd I always like the warm wet towels, which were offered at take off and landing. The entertainment choices were endless, but because it had USB and regular power, I was able to work on my laptop and listen to my podcasts on phone without worrying about running out of battery."
Cons: "The crew lacked its usual pep and cheer. For some reason they seemed very introverted and tired. First time on Singapore Airline that I noticed. The amenities kit was a bit on the cheap side. Also, only the supplied two prong headphones could be used with the entertainment system, I would have preferred an option to use my high end ones -- this was the main reason I chose to just work and listen to my own music/podcasts instead of watching a movie. We boarded and disembarked through the business sections and the aisles were too narrow. The announcements were hard to hear and the temperature was set too low for half of the flight (to kept fluctuating requiring constant adjustment of blanket/jacket). Having said that will keep flying them."
Pros: "Hard to find lounge for bclass users"
Cons: "Old plane. Old in flight entertainment."
Pros: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."
Pros: "Flight Delhi to Singapore was uncomfortable. Flight to SFWas very comfortable. Roomy seats. Good service."
Cons: "Segment Delhi to Singapore."
Pros: "Flew business class to SE Asia and experienced great service, fast check-in & boarding, terrific seating and amenities, and outstanding meals. Came home well rested."
Pros: "For as long 14 hour journey they sure make it comfortable."
Pros: "Food & condition"
Cons: "Crew were unfriendly and rude"
Pros: "Consistently good food."
Cons: "Entertainment system sometimes froze, didn't remember where I was in the movie."
Pros: "got us there, efficient and effective crew."
Pros: "I liked how often the staff walked down the ailes to help. They are very attentive. The entertainment is endless. Seats were standard in economy class, I recommended upgrading for that long of a flight."
Cons: "To my flight specifically, it got adjusted without telling me so I ended up missing my final transfer. I was not given a notification for a flight change. Someone met me at the end of my second flight to tell me I missed my connecting flight. With the adjusted flight Singapore gave me, there was no chance I would have made it. They did purchase a ticket for me on another airline to get to San Francisco in the end."
Pros: "1. Clean. 2. Punctual. 3. Coke Zero."
Pros: "The crew were all very polite, well mannered, and helpful."
Cons: "As a strict vegan, I had ordered a vegan meal. I was given a meal labeled as vegan, though it in fact was not. I reported the incident to customer service, who responded only with apathy. :("
Pros: "Crew staff were excellent. Food was pretty good. Overall trip was flawless including and early arrival."
Cons: "The movies choices in the in-flight entertainment were wanting."
Pros: "The flight experience was pretty great overall.."
Cons: "I didn't like that interacting with their websitewas not very iser friendly or reliable. While most domestic airlines allow you to easuly interact with your itinerary I pretty much had to just show up and hope everything worked out. Also no alerts or other functions."
Pros: "Service, food and staff were great."
Cons: "Aircraft was dated and in desperate need of a refurb"
Pros: "Thank you flight itself was v good but not check in"
Cons: "Check in was terrible Long slow moving lines to just drop a bag! Can definitely improve as it is not like this anywhere any longer"
Pros: "On time departure and take off. Smooth landing."