They removed our booking without telling us. Cost us thousands to book last minute
Captain sick. Unable to get replacement so delayed me 30 hours, many others delayed 54 hours. TOTALLY DESTROYED ALL MY PLANS, including lost my rental car which would now cost over 5 times what I paid so stuck with buses n trains... lost hotel reservations.... HORRIBLE!!!
The check-in of my luggage was terrible. When purchased my tickets, one luggage and one carry-on was part of the fight. My flight was switched from British to American Airline. During check-in of luggage at the airport, I was denied and had to pay extra $75. How do I get reimbursed for this extra luggage payment?
Everything was great except one piece: water+cereal bar - would be nice if there was at least a tea option there.
Very bad experience they cancelled my ticket and no body bothered to even inform me, i was on the airport and it’s come to my knowledge that it was cancelled a week back,
Boarding is a mess. They never check group # so lots of people crowding in. Comfortable seats this flight. I had an empty seat next to me, very convenient. Food was really not good, but I was starved. The pizza snack thing was horrible. Crew was grand. They really make it enjoyable.
Too much long line at the TSA and Security. Prepare for long walk for baggage claim.
Crew very helpful and friendly. Food is so so. Main meal is not always the best. Did have a choice of a snack part way which was either a cookie, corn snack, or similar. Second kind of meal was basically like a pizza pastry that really wasn’t a favorite but probably a European snack? Screens and selections of movies, tv and such were good. No WI-Fi unless you buy so no free texting or such on the long flight but I think that might be any overseas flight.
Boarding was efficient. Flight left on time. Wasn’t full so we could spread out a bit. Food was ok.
Horrible. The Athens to London flight was horrible. At some point there was a long piece of toilet paper on the corridor floor for 30min, crew were stepping over it. Only picked up when they rolled out the garbage cart. Not a pleasant site. The whole experience reminded me of easy jet. Not worth the price.
