Our first flight was delayed so we missed our connecting flight. However it was easy to book a later flight on their app.
My flight was delayed by 6 hours then I missed BOTH of my connecting flights, I then had to stay in the AIRPORT at JFK because soooooo many people also suffered from missing flights and there was no hotels available. I would like to be compensated for this experience! I had to stay in the airport for over 16 hours!
The service was great. However the lounge only gets passing grade
I appreciate that KLM was proactive in informing me of the 2 hour delay which enabled me to replan my travel. It was a bit stressful not knowing whether my connection from Montreal to Ottawa was happening. But the ground and air crew did a good job at comforting and assuring me.
Cabin crew professional, polite and friendly, boarding was seemless, but come on KLM surely you can do better than a pack of cheesy biscuits as an inflight snack
Legroom not all it could be, especially when the seat in front is reclined. Otherwise it was good, food and beverage were nice.
You should not have to pay for WiFi in business class
Transfer at Amsterdam airport is very convenient and the airport is easy to navigate. Boarding was also quick and easy. Cabin crew were excellent and the meals were good, although lacking in options.
This fight left ahead of time which meant it arrived early which was great. Staff were very professional, but as with all these Short hop Flights the food was a disappointing snack There was no entertainment on this flight, but I did not expect any
They only had vegetarian food left on the flight which I wasn’t happy about. I didn’t get any food to eat at all.
Great flight ✈️ I requested a vegan meal and don’t think offering frozen fruit cup for breakfast is a good idea people want something warm or neutral like the muffin but it was cold from being in the paper bag with the frozen fruit 🧐 and unfortunately I didn’t have either and I don’t like wasting food so that was a disappointment. Flight was on time departure and arrival flight crew were good.
Really good, super comfy flight and the stewardess was great.
There was no food other than pretzels or a single cookie for a 4.5 hour flight. The in-flight entertainment system was not available on the back of the seat - instead I had to use my cell phone and the plane's wifi - which drained my battery even though my phone was plugged into the seat ahead of me and should have been charging - it did not. Very irritating.
Flight was in business class on an older Lufthansa 747. Business class seats definitely old style. Flight attendants were a little curt but attentive. Movie choices did not include anything that would be considered new releases.
This flight was canceled at the last moment and I was stranded in the Vancouver International. I spent the night there without compensation and the staff looked annoyed and wanted to get rid of the passengers without offering much help.
Food hope it make it international not mainly like pilipino food
Good flight, friendly crew and overall - good service on United Airlines.
Very clean plane, staff were courteous, complimentary wifi and beverages are nice, and it was nice to have a whole row to myself! I do miss having seatback entertainment, though. And the prices are getting ridiculous, especially with the different teared tickets. But the flight overall was great.
The seat was reasonably comfortable. I hope the food could be hotter and more tasty.
flight landed late almost 1.00hr and we 4 passengers missed our connected flight to indianapolis, we need to get the hotel and taxi for the next day flight to home in indianapolis, cost us $ 300 more
The airline was efficient and accommodating to work with though there was a delay. Appreciate the service and smooth experience!
CONSTANT ERROR MESSAGE THAT THE WIFI COULD NOT BE PURCHASED DUE TO INABILITY TO CONNECT PAYMENT SYSTEM VIA SATELLITE. THIS HAPPENED IN BOTH DIRECTIONS. THE MAIN REASON I TRAVEL IN PRIORITY IS TO BE ABLE TO WORK FOR WHICH I NEED ACCESS TO INTERNET. .
Good crew and boarding process. Horrible food and one of the most uncomfortable aircraft seats I have ever sat in. The cabin temperature was warm which made it hard for my family to sleep.
Full flight, but crew was great. No wifi and no seatback entertainment, so had to read...argh!
The onboard service was fantastic, really in a class of its own
Dreadfully long wait for bags at Dublin coming off an already late flight.
Not the quality I was expecting from a company that has been around for ages and charges high prices
Nice flight, attentive crew, soft landing by the Pilot,, comfortable seat.
Flight was delayed and there was boarding pass and flight information errors resulting in confusion and stress
Terrible. A 6 hour delay and no one could be bothered to communicate or help change routes to avoid unnecessary delays and frustration
