The service and food was excellent. The remote control for entertainment did not function properly.
We left 1.5 hours late therefore missing my connection. The airline didn’t give vouchers.
All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
The flight and crew were good. The customer experience on the ground could have been better. We had to reschedule our flight because of a delay on the previous flight. The attendants working the desk in Washington DC were not helpful. They told us to scan a QR code and that would get us rebooked. Why couldn't two people standing at their computers do this? We had to chat with someone to get everything figured out. It was extremely confusing.
Pathetic - boarded us on buses for transport to the plane then had us wait for over half an hour before we could board...because they needed time to clean the plane; something they knew before we got on the bus. Further, by the time we could board, there were 3 buses full of people waiting so boarding was a crowded mess.
The flight was ok, but the chargers did not work, and the speakers in the back of the cabin did not either. The seats are too small, and the food was terrible. However, I am writing because the crew was extremely rude, not only that, but they also kept the curtains closed, forgot to clear our trays, the bathrooms were filthy, and trash was piling up. Additionally, one of the attendants had her earbuds on while in the cabin. From the movement, it seemed like she was listening to music, so not even the safety aspect was there. My neighbor s English is not good and they were very dismissive of her. When we deplaned, the crew in the back was just chatting with one another, and the first class attendant was nice and said thank you. It is nice that the crew gets along so well, but they did not take care of the passengers at all. They rushed through all the services and otherwise did not go through the cabin to offer water or anything else. i had the feeling of being unwelcome at a party. I am not a grumpy traveller, but I thought you really needed to know. Thank you, Carin
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
Flight was cancelled I was rebooked I dont know if I will fly back home onnLH again Its a very sad story!
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
