Find cheap flights from Vancouver to Minnesota
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YVR — Minnesota
22 Jun — 29 Jun1
Return
1 adult
Economy
From?
To?
Wed 22/6
Wed 29/6
Search hundreds of travel sites at once for deals on flights to Minnesota.
Good to know
Low season | April |
|---|---|
High season | December |
Cheapest flight | C$ 194 |
Average price round-trip | C$ 771 |
Good deal round-trip | C$ 565 |
Good deal one-way | C$ 194 |
Best time to beat the crowds (4% less expensive on average)
Most popular time to fly (11% more expensive on average)
Flight from Vancouver Intl to Minneapolis St Paul
(avg. price over the last 2 weeks)
or less
or less
Top tips for finding cheap flights to Minnesota
- Book at least 3 weeks before departure in order to get a below-average price.
- High season is considered to be November and December. The cheapest month to fly to Minnesota is April.
- Morning departure is around 1% cheaper than an evening flight, on average*.
FAQs - booking Minnesota flights
Top 5 airlines serving Vancouver Intl to Minnesota
Scores according to KAYAK customer reviews7.9
DeltaOverall score based on 30755 reviews
8.1Boarding
7.8Comfort
8.5Crew
7.8Entertainment
7.5Food
Airline reviews
Pros: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Cons: "N/A"
Pros: "The crew was fantastic, and the flight was one of the smoothest I've been on."
Cons: "N/A"
Cons: "None"
Pros: "Crew was very pleasant. Boarding and deplaning was smooth and easy!"
Pros: "Very professional."
Cons: "Great flight"
Pros: "Crew was nice. The tv/movie technology was fantastic!! Huge selection of movies that made the time fly by, and very easy to use as opposed to my other flight over. Food was good. I love that you get tons of food and drinks (more food than I could eat actually)."
Cons: "I couldn't get both of my boarding passes printed in London so I had to get it from an agent in Minneapolis. I hate that it's so hard to get a seat assigned and a boarding pass before the trip."
Pros: "Atlanta airport was busy and we circled for 30+ minutes, which nearly caused us to miss a connecting flight (customs and all). The Delta pilot was good at communicating with the passengers though."
Pros: "The ability to charge my cell phone via USB ports. Also the movies on long flights is really nice"
Cons: "Quicker way to get off plane"
Cons: "K a y a k. Booked tickets on WestJet for us, but we were never told that check in and reservation was to be manage through delta so checkin was difficult and we ended up with poor seats because we were not given any advance notice"
Cons: "Customs when we arrived in MPLS. Around 300 people get off the plane and they have 1 TSA agent checking passports. Terrible staffing and management on their part. Pretty sad!"
Pros: "The crew was amazing"
Cons: "Don’t change my chosen seat that I paid for as I am entering the plane without my knowledge and acceptance"
Pros: "Crew was great seats comfortable but quite near back my connecting flight I had to get my seat when I got to the airport I was second from the back but close to washrooms"
Cons: "There was no entertainment on second flight but I didn’t use it anyway On second flight washroom was not very good my scarfe dropped on the floor and was wet and yuckie"
Cons: "Crew could be on time for work so the flights aren’t delayed"
Pros: "The crew was wonderful, the food was great, the ride was wonderful."
Cons: "The flight was 2.5 hours late. Then it was freezing in the flight. I let the crew know and it warmed up at the front and back of the plane but it was unbearable in the middle. It took me two hours to warm back up!"
Pros: "Fantastic crew!"
Pros: "The crew was helpful and seemed genuinely nice. The seats felt a little narrow"
Pros: "The crew were kind and courteous. The seat was comfortable."
Pros: "The crew was nice"
Cons: "The food"
Pros: "Even in the absolute freezing (-40F) the plane landed an hour early into Minneapolis. Was only delayed 20 minutes leaving. Crew did amazing to get the plane going."
Cons: "The seats were in bad condition, I was surprised as Delta usually has well cared for interior and exterior airplanes."
Pros: "There was a bit of a mixup in boarding the plane but otherwise the flight was good. There was no entertainment system on this short flight. The flight attendants were very pleasant & efficient. They only served snacks on this short flight but were very good at ensuring everyone had at least one or more beverages. The premium seats were very comfortable ."
Pros: "Boarding was quick Flight experience was good"
Cons: "Leg space was less Take off got delayed"
Pros: "Entertainment"
Cons: "The plane was hot"
Cons: "Delays, delays, delays... first class ticket from BOS to MSP got me a 6 hour delay and a middle seat in econ main cabin at the back of the plane. Delta you suck!"
Pros: "Loved that the pilot or first officer, not sure which, came on the intercom at one point and said they were expecting turbulence ahead so if anyone needed to use the bathroom, right then would be the time to go!! Useful information and much appreciated."
Cons: "Some of the announcements by a female flight attendant were delivered at a very rapid pace and were hard to understand, and my first language is English."
Pros: "Everything was perfect and most of all ON TIME Thank you Delta!"
Pros: "Movies"
Cons: "I hate the biscuits and water... really? On a 3hrs and 30 minutes flight. You guyz can do better"
Pros: "Excellent"
Pros: "good flight and pleasant staff"
Cons: "no vegetarian option in business class therefore nothing to eat for me for whole flight. also sky lounge very poor"
Pros: "Overall experience was awesome. Always love to fly delta. Nice spacious and clean aircraft. Enjoyed the entertainment system."
Cons: "No complaints"
Pros: "The airline itself did a good job."
Cons: "The Orlando terminal in Florida is the worst I have experienced. It's chaotic, the employees are extremely rude, there are no good restaurants, or stores, TSA is the worst at this airport. Avoid Orlando at all cost."
Pros: "Flight was fine."
Cons: "My one complaint is the bathroom layout of the A320. Two tiny closet bathrooms in the back for all of coach and a much larger one much larger one first class (which is like 5 rows with a mesh curtain for separation). The coach bathrooms are so small a normal person can barely get in and turn around to close the door. I question whether a larger person would be able to actually use them. I also saw the flight attendant actively turn away coach passengers trying to use the first class bathroom when it was open (not standing in the aisle or anything annoying like that). That's ridiculous to have 2 tiny bathrooms for all of coach and also to make people walk all the way to the back of the plane when you are seated much closer to the first class bathroom."
Cons: "The Cancun airport provides a terrible experience for transferring between flights, especially if you need to change from the international terminal to a domestic terminal or vice-versa. There is no way to get between terminals inside security and the free shuttle is slow and overcrowded. Meanwhile, one is forced to run a gauntlet of taxi and shuttle drivers trying to get you to pay them exorbitant fees to drive you to your terminal. Once you finally arrive you discover that there is no dedicated baggage recheck for an international arrival. Just don't buy a ticket that transfers in CUN."
Pros: "I needed to run real fast to the connection flight and gladly got there on time."
Pros: "We got on the plane and it went to where it was supposed to go."
Pros: "Flight attendants were really kind"
Cons: "We were an hour late to leave so I missed my connecting flight and am currently stuck in Minneapolis for nearly 8 hours now"
Pros: "Nothing really"
Cons: "Flight delay further to the 30 minutes additional 20 min due to crew being not there"
Cons: "I booked through kayak and received an e-mail saying "you're booked!" with a flight itinerary and everything and then I got to the airport and they told me I had no ticket to get on the flight and no payment had ever been made and that to get on the flight I would have to pay over $1000 for a seat !!!! The original ticket I bought was under $400. I was NOT happy with this at all - Kayak screwed me over and I expect compensation."
Cons: "After waiting patiently through a 3 hour delay we were inbound to Minneapolis. We were set to arrive at 9:45 pm and there were multiple 10 pm connections. Delta flew into the furthest gate away, didn't communicate with the connecting flights to give it 5 more minutes and didn't have transportation waiting to bring us top our connections. After ruining across the entire length of the MSP concourse I arrived at 9:58 only to be told they already left. Worst communication I've ever seen. Delta should be ashamed."
Pros: "I had a window seat"
Cons: "bumpy flight"
Pros: "the upgraded seats with the new headrests were great. the pilots & crew did a great job despite the more-than-average turbulence."
Cons: "lack of any entertainment options whatsoever (not necessary but always a nice-to-have). More importantly, the fact that I checked-in with seat 14 and ended-up, seemingly randomly, in seat 28 (the back of the plane) when I had SPECIFICALLY selected a seat in the FRONT section of the plane. That was particularly annoying, especially since the optics of the situation were such that I used miles to purchase the flight and got "screwed-over" with respect to my seat selection as if my ticket held less weight than other passengers..."
Cons: "My flight got cancelled without letting me know in advance I was in the airport and spent me hours to switch a flight I ended up arriving at a different airport and need to spend more money for über"
Pros: "Nothing."
Cons: "Plane was supposed to depart at 9:09pm. An announcement was made that in Atlanta which is Delta hub, there were no flight attendants for the flight so we had to wait for another crew to fly in. That's just unporfessiknal. To make matters worse, the gate agents didn't make announcements even if just to say we know this isn't good and we will update you asap even if just to tell you we are still waiting on word. Total silence and seeing the gate agents laugh and talk amongst each other was pretty bad."
Pros: "Small plane. Not a lot of room for carry-ons."
Cons: "Short-ish flight"
Pros: "The crew, as always, were fantastic."
Cons: "Being delayed for hours because of bad weather 5 days ago is unfathomable. Delta needs to fix the IT scheduling issues causing the frequent delays."
Cons: "I chose my seats when I purchased tickets thru Expedia. Then for some reason Delta wouldn't allow me to keep my seats and I had to have them assigned at boarding. Why? What causes this? I was stuck in the back of the small jet from Minneapolis to Cwa when there were a few open seats in the middle. Disappointed. I won't be choosing Delta in the future!"
Pros: "Tv s food drink seat size"
Cons: "Nothing"
Cons: "Boarding took too long - full plane and double seat booking changed 10 minutes early estimate to 20 minutes late"
Pros: "Boarding & crew were excellent. Very polite."
Cons: "On flights 0204 & 1687 on 9/21/16---there were no blankets available for comfort. I would expect this since I paid extra for the delta comfort seats. Not very nice☹️ Only Chardonnay & Merlot wines were available. if you're going to carry two full bodied wines then you should carry two light wines as well. For example a Riesling or Pinot noir. I could not drink either of the wines delta carried. Furthermore, I tend to eat low carb & sugar snacks. All the snacks offered were high in carbs except the peanut packs. Delta only had one peanut pack on board. They had many pretzels , bananas & yogurt bars which were high sugar & carbs! Try carrying some Greek plain yogurt & unsweetened vanilla almond milk. TY for your attention."
Cons: "Well, you could have felt that when there is an unprecedented pandemic illness and federal guidance against travel that you don't doubly penalize customers who (1) cannot travel due to the extraordinary public health crisis of COVID 19 and, (2) are devastated that he cannot celebrate his best friend's 40th birthday despite being the thing he looked forward to for months and would love to use a travel voucher in the future when this whole thing eventually blows over. Imagine what your company could gain by being good."
Pros: "The crew was amazing - friendly and efficient!"
Pros: "Seat was uncomfortable, but luckily we had an exit row so we had extra leg room. An entertainment station would be appreciated. There was a 3 hour delay due to technical difficulties, which was frustrating, but nothing could be done about it."
Cons: "Crew could have been slightly friendlier and more willing to help."
Pros: "Overall the experience was ok. The planes were clean. and the crew was nice and helpful."
Cons: "Paying for the seats and bags as additional fees is deceptive. I mean who flys without a seat or clothes? Consider boarding back to front, that way people in front of the plane don't create a back up trying to get their carry on loaded in the over head bin."
Cons: "Please bring back your higher seats. Please."
Pros: "I’m not sure what I missed when I booked our tickets a couple months ago, we never got email or text reminder for check in. I thought they may just not have online check in option for certain routes. Then we found out people from same flight did get reminder. My husband and I both have globe entry. They did it right when we flew out. On the way back, there was no TSA sign on my boarding pass, so I was redirected to regular line. The plane wasn’t full on the returned flight, yet they assigned seats indifferent rows and way back of plane. I notice there were some empty seats in the front and middle of plane, they packed a lot of people in the back and separated people who traveled together but not paid and selected seats. Is it policy of Sun Country airline? Last time we took Sun Country, they didn’t assigned seats accurately although we paid fee for selected seats. After sending in complain, they did refund the selected fee for my husband. Hope they would see this and improve their ticketing."
Cons: "Seats are comfortable. Flight attendants are giving service and meeting our needs."
Pros: "I made it home."
Cons: "We sat on the tarmac for over two hours in temps of 90 degrees. Requested water and fight attendent Bridgette told me she was busy and trying to manage everything. After 1st class got offered their third round of drinks and food, my son attempted to get flight attendant Ed's attention but he refused to acknowledge him. He went to Bridgette who gave water with a hair in it. The crew was unpleasant and did not greet or say good bye. So sad."
Cons: "On July 7th, I was flying from JFK to MSP and then from MSP to PDX. Somewhere on the way, Sun Country Airlines lost my bag and they don't seem to have any idea where it might be. I was forced to spend my entire vacation without my bag. It's been 16 days, we called the baggage services office several times, wrote e-mails, even talked to someone in person in the MSP office and yet nobody's able to help. All we got were promises for a call back about the status of the claim, but nobody ever calls or responds to e-mails."
Cons: "My hand piece baggage was being charge $45. and to check my hand piece in $25. {Bull crap} American airline has one personal item and one hand piece Free. We were sitting in the plane before take off with no air conditioning until we got up in the air. {Bull Crap} I and all my family and friends will stick with American Airline. No more sun country."
Cons: "The flight was delayed 2 and 1/2 hours. The plane was a mess. One of the seats was broken causing more delays. To top it off my golf clubs never arrived. The final straw was listening to the customer service recording tell me for 30 minutes how seriously they take luggage issues. I guess you get what you pay for."
Pros: "Nothing"
Cons: "I came before 50min to boarding and they didn’t allow us to board the flight.. the staff said they have closed the gate .we can schedule u for next day flight.. not even next flight.. next day.. what the hell! What had to pay extra 266$ for hotel reservations.. we already paid 1152$ for the air ticket before.... overall it was a bad first experience with sun country airline...I will never recommend to my family and friend in future."
Pros: "The flight crew on the plane were very good."
Cons: "Well, to start with, we had purchased a ceramic piece for $75 on our vacation. Because we already paid for checked luggage and it was too big for a personal item, we decided to bubble wrap it very, very well and wrap clothes around it to make it secure when packing. We also put a "fragile" sign on outside of suitcase. When we checked luggage, we were told by the attendant at the airport that they would take extra good care of it and because we had it marked, that would help. We had a pretty good flight (other than witnessing 2 men almost fist-fighting because one claimed another was in his space), landed, picked up luggage and went home. When we opened the suitcase, we know it was a mistake to check the gift, but it was not only broken in one or two places (which we understand does happen accidentally), but was shattered into many, many tiny pieces. Obviously our luggage was thrown around greatly, even with the fragile sign on outside of suitcase. We are very disappointed with this and are upset that we couldn't depend on those who we put our trust into. I guess our grandson won't get this gift."
Cons: "had to wait to get a seat in check in and attendant referred to me as older gentleman when talking on the phone"
Cons: "We paid extra for exit row seats they did not recline and seats were SO uncomfortable...not your fault I know just saying airlines in general have gone downhill."
Cons: "We boarded the plane and were all settled in when they discovered an issue with the wing. We all deplaned one hour after we were supposed to take off and got in lines to be re-booked on another flight the next day (10am, not an option for us). Luckily, my partner found a delta flight going out that night so we booked the flight while waiting in the sun country line and ran, just barely making it."
Pros: "Direct flight was awesome, and flight times convenient. Price was amazing, so for the value it was just fine!"
Cons: "No entertainment, no free snacks—paid options were poor and overpriced. The seats were okay, but would have been miserable for a longer flight."
Pros: "Free beverage"
Cons: "No TV, small leg room"
Cons: "Please get rid of the recorded messages and advertisements. There is nothing more obnoxious than trying to sleep on a 10:00pm flight and having intermittent advertisements for credit cards blared at you and no way to block it out."
Pros: "Sun country people honestly seem to like their jobs and their customers. It shows in their work. I hope they can continue to make enough money being nice."
Pros: "Sun country able get my family on next flight out only 2.5 hours later at no charge!"
Cons: "Missed boarding by 11 minutes do to traffic on I5 needed to be there 45 minutes before takeoff"
Pros: "Nothing, really."
Cons: "Seats were crammed, crew was a little rude, flight was incredibly delayed without much reason given."
Pros: "My bag was a couple pounds overweight, but the woman at check-in gave me the opportunity to move things around to make sure my bag was under the 50 pound limit. There was NO WAY I was paying an extra $50 because my bag was a couple pounds over the limit. I was so flustered after moving things between my bags that I walked away after getting my boarding pass and forgot to pay for my baggage. I went back and apologized, and the woman at check-in was very understanding and polite. Boarding the plane was very quick and there were no issues. I was seated next to 2 unaccompanied minors and the flight crew took very good care of them, which was a relief to me."
Cons: "I tried to check-in online the day before my flight and it said that all seats were already booked unless I wanted to pay extra to be in the preferred section or in the exit row. When I got to the airport, I was not allowed to choose my seat and ended up in the very last row on the aisle, when I had already requested a window seat online. Throughout the entire flight, people (including the flight crew) were bumping into me and my seat or using my seat as an arm rail while waiting for the bathroom. Everything with this flight came with an extra fee. I would much rather fly Delta and receive in-flight entertainment, charging stations, and online check-in where I can choose my own seat."
Cons: "This was a red eye flight and the attendant was the loudest on flight. Constantly walking about and talking loud. Then just when the pilot indicated that we would be making initial descent - I quick got up to go to the bathroom and the attendant followed me, knocked on door and said I couldnt use the bathroom because we were less than 10,000 feet. Then about two minutes later, I hear a toilet flush and turn around and the same attendant who tells me that I cant use the restroom - comes out of bathroom door! She had long brown hair and glasses. So its ok for her to use bathroom but not me? And we didnt even land for another ten minutes!"
Pros: "Absolutely nothing."
Cons: "The people working at the desk at the gate laughing and running around pretending there was no delay. Only announcing the plane had issues when we were supposed to be departing. Waiting an hour later to announce we needed a new plane. Finally leaving two hours past schedule. Arriving to Minneapolis late and missing my connection. Being told to go back to ticketing and they new what was he opening yet they had no idea. Not getting a refund for my checked bag. Having to beg for a morning flight. Behind transferred to a different airline all together. Waiting for luggage that had already been in the baggage claim office for over an hour but no one had said anything. Worst airline ever. No wifi. Flight attendants were rude. Asked for a seat belt extender three times and was only given one when the plane was about to lift off. You're reading that correctly, the plane was moving and I still did not have a seat belt on. Worst airline ever."
Cons: "On my second leg of the trip, I set my alarm to get to the gate 20 minutes before boarding, and arrived in time because I heard people talking about the flight leaving early. The plane was still there however they would not let me board. I had to go and purchase another ticket on another flight due to this, costing me over $200.00. They said they were paging me, I never heard it, and then they admitted they were saying my name wrong. Not helpful at all. I need to know if I can get credit for that portion of the ticket that wasn't used, and I will be writing to them next. On my return flight, there was no big deal about waiting for people and I took pictures (with the time, well into 10 minutes before they were letting people board). I also video taped the area showing how loud it was...so impossible to hear, let alone they weren't pronouncing my name correctly. Any advise I would appreciate it. Another problem was I called to check on my reservations and they said it was a third party booking, and couldn't help me. I said, "you already charged my credit card, I have to be in the system". Finally after going back and forth I asked her to look up my credit card. Horrible Airline."
Pros: "All the passengers were incredibly tired and the staff was super sweet, they turned the lights off and got off the ground a quickly as possible."
Cons: "Our flight was delayed by 3 hours which wasn't their fault but certainly made the travel more exhausting."
Pros: "My daughter and I got a real kick out of the information sheet for what to do in an emergency."
Pros: "voucher for hotel"
Cons: "Sun Country flight was struck by lighting and was diverted. sun country was not helpful and was confused about theire own policies anddid not offer soIutions. This was a familiy get together I had to purchase a flight from delta that left the same time and was able to make the flight, but was rejected by Iceland Air because they had rebook me for the Sunday Flight without communication. I am disappointed in Sun Country as they did not relay the information that I purchase the flight from Delta that lands that same time. I am disappointed that I was not texted with any update as my email and phone number. I am sad because this was a day I lost wiith my family that I have not seen for years. This is time lost that cannot be returned."
Pros: "There were storms in the east, but we flew around them. It may have taken a few minutes more, but it was a smooth comfortable flight,"
Cons: "From MSP (Minneapolis/St. Paul) to PSP (Palm Springs) the exit rows were free of charge, but on the return flight from PSP to MSP there was a $25 per seat upgrade for the exit rows. That didn't make any sense to me being it was still Sun Country Air. Would like to hear an explanation on this policy."
Pros: "Employees were courteous."
Cons: "Difficult to book seats because computer was malfunctioning; flight was one hour late, so we arrived at about midnight. Baggage was late coming off plane."
Pros: "My flight was weather delayed, nobody's fault"
Cons: "What I don't like is sun country will not let you go standby for free, they would rather send an empty plane. For that reason I won't fly with them again."
Pros: "I like the how the crew come back and everyone if they refilled on our drink"
Cons: "The thing that I don't like no snack to go along with our drink. Over all it was good flight and it was on time no delayed and it was my 1st time to experience in Sun country flight."
Pros: "We made it home alive, stewards smiled a lot"
Cons: "No one at desk for check in, then when boarding there was a man standing in the aisle that would not allow me to pass, I had an infant in my arms but he refused to move even after multiple requests. I had to squeeze past him. When plane was fully boarded he started to vomit. He vomited multiple times before we started moving. Steward asked him if he was okay to fly and he did not answer, just nodded a bit. He continued to vomit, was unable to use the bag properly, he appeared highly intoxicated. He vomited into the aisle and all over our shoes and pant legs and carry on bags. We told the stewards who went and grabbed a package of paper towels and shoved them at us. They moved the passengers on the other side of him up to the front of the plane but said nothing to us. No one apologized. Twice we were told our baby was the baby of the year but that was the only remark."
Pros: "I was feeling chilled from head cold, asked for a blanket and for $5 received a wonderful blanket and neck pillow"
Pros: "I liked the size of the plane. Everyone I interacted with at Sun Country was pleasant and very friendly. Some of the flight attendants on the way back to MSP had a sense of humor about the cold and the snow."
Cons: "I didn't have any issues with this trip."
Pros: "Doreen L, our flight attendant was so kind and cheerful to us and everyone she served. She is definitely one of if not the finest flight attendant at Sun Country!"
Cons: "2 hour wait to get luggage checked because of really bad employees and no water till an hour into the flight. You should really make water available to customers that ask"
Pros: "I have never been disappointed when flying with Sun Country. It's affordable, and almost always never a long line when checking in! Also, the seats on the flight are comfortable and the flight attendants are always very sweet and helpful. I would fly with Sun Country again."
Cons: "I wish Sun Country had an app to easily check in for flights, pick your own seats and keep up with flight status! How convenient is that! ;)"
Pros: "The pilot was great at explaining the delay, keeping us informed, being apologetic"
Cons: "Can't get around being disappointed in a 2-3 hour flight delay, even if it isn't the airlines fault. There's never enough communication with the waiting passengers. Also, l chose to pay more for a preferred seat: window because I like to look out. I wish the site would have told me that the seat had only a blank wall. Also I believe the diagram is inaccurate about where the wings are in relation to the rows"
Pros: "Sun Country air is great. I'd take them again. Our flight got delayed at our start point and when we got to Minneapolis for our connecting flight, they held all the applicable connecting flights for us. That's something that no other airline will so. I haven't had that happen since the 80's! The staff was pleasant too. An all over great airline."
Pros: "We overall had really good service, our flight was comfortable, and the people are very friendly."
Pros: "That they were able to put me on the next flight back home, although I was on standby, and I eventually got back home."
Cons: "That the system did not let me check in via online (I tried to do so days before, and even the day before), and I showed up the counter 2 minutes after they had closed the check in, so I missed my flight and I watched the plane leave when I had ample time to get there. This not only happened to me, but it happened to several passengers. The staff was not helpful and was really cold towards all of us."
Pros: "Legroom is good. Seat size was ample. Overall customer service friendly. Toll free customer service rep was great in assisting with luggage issue."
Cons: "Luggage did not arrive on our flight even though we checked in early. As it was a known fact it was not on flight I feel they could have let us know prior to flight landing and we would have avoided the luggage carousel and gotten paperwork completed earlier. Luggage was delivered to our hotel same day but we still lost a day of vacation due to the wait."
Pros: "The seats were comfortable and the staff friendly."
Cons: "A few complimentary snacks would have been helpful, as I started getting a headache from hunger. We sat in the Tarmac for an extra hour before we left. Also, some began-friendly options would have helped."
Pros: "Overall went well. Typical flight experience."
Cons: "Very cramped seating."
Cons: "Flight was over booked and they put me on the next flight. This cause me to lose a days pay for work. when I called the airline. They told me they never oversell and that I was listed as late. The ticketing agent basically lied and said I showed up late. Also, she told me that if I am not their by 2 hours before th flight there is a chance I can be put on stand-by."
Pros: "SFO to Minneapolis was a good experience"
Cons: "Snack was not provided Requested for a blanket as I forgot my jacket, was told that I could buy one if I needed it Boarding from Minneapolis was a bit messy as they boarded middle rows last and when I got in there was a scramble to find a spot for my cabin luggage as the cabin above my seat was already full. Not a big deal - created a little bit of delay when getting off the plane. Had to wait for 10 minutes to get to my cabin luggage which was all the way at the back."
Pros: "Boarding was quick, staff was friendly."
Cons: "The plane was really hot the whole flight."
Cons: "Did not eat or have entertainment on the way over so you could say NA."
Pros: "Everything was great"
Cons: "Nothing"
Pros: "Normal flight. WestJet is a great airline to travel on."
Pros: "The crew was very patient to get all the passengers' needs from gate-to-gate. The flight was very smooth, landing to takeoff, and arrived on-time!"
Pros: "Flight was late, crew didn't do anything to expedite boarding and it took the longest I have ever seen to board a plane."
Cons: "Boarding process was slow and chaotic"
Cons: "Like all airlines it would be nice if there was an extra inch between the seats. Also, unfortunately the video wasn't working."
Pros: "The crew members were extremely kind and caring"
Pros: "All good."
Pros: "Boarding time. Flights on time"
Cons: "Amazing"
Pros: "The Crew was great"
Cons: "Let my golf clubs fly at no charge. Seat update at check in at no charge."
Pros: "Fantastic crew!"
Pros: "Good leg room clean airplane"
Cons: "Entertainment didn't work"
Cons: "Flight was delayed."
Cons: "very poor customer service boarding and in flight."
Cons: "The flight was delayed"
Pros: "The flight didn’t get cancelled. We didn’t crash."
Cons: "Flight was delayed because it came from Toronto and it needed to be cleaned."
Pros: "On time, free coffee, free pretzels"
Cons: "Going home."
Pros: "It wasnt bad"
Cons: "I didnt like that you changed my flight last minute (20 hours before flying) from WestJet to Delta. And you changed it from a flight to Toronto to a flight to Seattle. Which made it an International flight, causing me to have to be at YVR airport earlier.."
Cons: "Super Cold airplane and it’s not the only west Ket that was freezing. the crew kept skipping my row for drinks for some reason. the landing was rough."
Pros: "Wonderful friendly and helpful ground staff and crew."
Cons: "1 hour delay in boarding due to mismanagement of scheduled maintenance. If more time was needed, please do not schedule/post early flight time. I could have used that time to roam Vancouver."
Cons: "I had safety concerns on the flight from YVR to Toronto because seated in the exit row were two individuals who were brought to the gate assisted on a cart and had to wait for assistance to get on and off the flight. They had very poor ambulation which made me nervous as these people have agreed, by sitting in the exit row, that they are able and willing to help in the case of an emergency evacuation. This was not a safe situation and was noted by several passengers."
Pros: "The manager who finally helped me was friendly and listened the entire time even when I was angry. She was concerned and helped me the best she could. The stewards are always friendly"
Cons: "There was only one agent on to check tickets. I was in line for 45 minutes and when I got to her, she just said over and over, there is nothing I can do, your flight time was just cut off. I would have to wait until the flight the next day. Even though I had no bags and there was still 35 minutes before take off. I also told her I knew I would be late and so spoke to someone from Westjet he night before. She smiled like I was lying to her. Lines should not be so black and white. If she would have just processed my ticket I would have had 35 minutes to get to my gate instead of 10. When you are flying with half full planes there should really be better ways to manage customer service."
Pros: "Crew were friendly, efficient and helpful."
Cons: "Entertainment options were limited to what was being broadcast on regular cable channels. No movies or on demand content were available. Assigned seats were different than what was reserved during booking."
Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."
Pros: "Everything was fine with the flight except for the substantial delay of an hour in taking off."
Cons: "It was late taking off without too much explanation except they were waiting for a delivery of fuel it seems. We just sat in the plane for all that time. I wish they could have informed us earlier so we could have just waited at the airport."
Cons: "They used the rough air condition story to hip us out of full service, The conditions were fine . I bought the plus and did that because of a food option. They ripped me off Thanks Bryan ELLIOTT Previous flyer Lost my trust"
Pros: "I was given a nice seat with plenty of leg room by the emergency exit ."
Pros: "Price was perfect."
Cons: "Airlines don't have small tv's to watch and give out cheap snacks. Flairaire is so cheap you even have to buy your beverage unless it's a glass of water. Wasn't overly impressed with this airline. Also getting your itenairy online was also difficult. I had to change email information and call customer service which was in Spanish not English language. Then while lining up at the airport to process and check bags there was no computer to self serve and get through the line up faster and efficiently. The main clerk that helps with the line up was rude to passengers. Stating that on a domestic flight you need to be 2 hours ahead of boarding. Which most of us were a good 90 minutes to pre boarding. All of the struggles can be avoided with self serve check-in and prepaid bag check. The flight and crew were friendly and pleasant."
Pros: "No much.."
Cons: "To start.. due to your company combining two out going Toronto flights in Vancouver and then being late off the ground in Vancouver because if that we missed our connecting flight in Toronto to Ottawa. This in turn made us miss a very important appointment in Ottawa. I’m sure the company loves that they saved money by combining those flights however you flunked the test with me. All the corporate could care less about me missing my flight after they look at the bottom line but I will be taking my $1600 plus money elsewhere in the future because of the aggravation, frustration and I don’t care attitude that your company has provided me. I’ll I want to do is get back to Vancouver in my return flight hopefully put most likely on time with my two girls and forget that your company does exists. Thanks for the headaches and goodbye.."
Pros: "Snacks and service. Left on time."
Cons: "Seats didn't have charging slots."
Pros: "Hannah was a lovely accommodating woman thourghly enjoyed her service, i slept the whole way to Prince George. Crew was welcoming and accommodating."
Cons: "Didnt know i bought west jet plus seats. Enjoyed my service though. May think of buying plus again some time soon on one of my up comming trips"
Pros: "Crew was very nice."
Cons: "Boarding was supposed to start at 10:20, but was delayed for at least 30 with no updates. In fact, they were still showing the flight as leaving on time up until the last second, which is not ok. Gotta keep the passengers updated folks!"
Pros: "Crew was courteous and the plane was not packed like the previous one, so it was good there was room to stretch out the legs."
Cons: "Having to board the plane walking outside.It was raining and there were puddles everywhere. Flight was delayed"
Pros: "Some of the people who helped with wheelchair assistance for my dad were kind."
Cons: "1. I previously asked for wheelchair assistance for my father and when we dropped off our bags the agent said she would get someone and told us to sit in the waiting area. After five minutes no one came so I went to the assistance desk and they said they hadn't been informed so they sent someone right away. If I hadn't been there to ask, I don't know how long my mom and dad would have sat there. 2. The man who wheeled my dad to the gate was very nice and he said he arranged for all of us to sit together, which was nice because I wasn't able to sit with my parents since we weren't able to choose the same row when we booked. When we boarded, we found out that the seats hadn't been changed, and the person who previously booked the seat beside my parents refused to move so I sat in the row beside them. These problems were minor but they highlighted a lack of communication between staff and the attendant dealing with us wasn't the most friendly either. I used to fly westjet in the early days when I still lived in Canada and I've noticed that the level of service has gone down. Thank you for allowing me the opportunity and space to comment. Asunción Perez"
Pros: "Flight was delayed hours. Met the most amazing man on the flight ahead of me to Calgary. He waited at the airport for my flight to land. Sometimes delays are just meant to be. Lots of commuting travel in our future..."
Pros: "Quick flight, boarding in Vancouver easy, close to security, it crowded."
Cons: "Connection in Toronto was tight. The flight to bos boarded late so we didn’t miss it but we cleared security and customs to US and ended up there 5 min after scheduled pre boarding time."
Pros: "Actually,and sadly, not very much."
Cons: "These guys just will not take any action to seat you next to the people you would like to sit with, even if you are married to them and have been for over 30 years! No amount of asking nicely will get you any action at all. Six hour flights and you get a coffee and cookie. Flight stewardess makes you wait in the aisle behind row 3 for the bathroom - sure, just stand there and tower over some other poor traveller, don't stand right next to me - I'm a flight stewardess for goodness sakes! Having flown professionally, and for business and leisure for over 40 years I offer this advice - pick another airline - these guys do not deserve to be in the business."
Pros: "left on time"
Cons: "I had to pay for earphones. Even if I didn't want the earphones I couldn't shut off the tv screen which really bothered me. Will you, in he future,charge us for using the washroom facilities?"
Pros: "On time departures and arrival."
Cons: "Internet didn’t really work."
Pros: "Staff were so friendly and helpful"
Pros: "Pleasant staff, ample room, ability to charge devices. On time"
Cons: "Appalled that I was approached by two flight attendants separately to turn off my light in order to accommodate another passenger as the light was bothering them on a night flight. I pay premium pricing for the Plus seat so I have extra room to work. I chose not to turn off light in order to work, then flight attendants allowed the passenger to approach me. Really unacceptable to put me in uncomfortable interaction, making me play bad cop. I was sitting behind passengers talking loudly who were using profanity. My solution? Earphones. This is a commercial flight - offer passengers eye covers, some solution, or tell them to deal with it, or tell them to charter a private plane. Don’t tell us to sacrifice what we pay for, because you can’t do your job. Lost a loyal customer."
Pros: "We liked how friendly the staff was. Liked the priority boarding, food was pretty good"
Cons: "The seats. My bum hurt at the end of our flight. Also we paid for our wifi and it was incredibly slow at loading any website. Very frustrating."
Pros: "Only problem is my flight didnt have screens and you had to pay for a tablet. I get screens on my flights to Edmonton and Sask for work with Westjet all the time but on a long flight to London they're majorly lacking. A basic meal over a 9.5 hour flight should be included as well."
Cons: "1 for usb charging ports though. I still love Westjet but different priorities for International flights should a no brainer."
Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"
Pros: "the entertainment system was incredible."
Cons: "It was a very long flight-- including a meal in the ticket would have made it more enjoyable."
Pros: "Start the flight a bit earlier than scheduled, so we arrive a bit earlier too. The flight is smooth."
Pros: "online checkin, fast boarding (a total of only 27 passengers undoubtedly made boarding much quicker), had extra space due to the sparse flight; smooth flight, good refreshments, pilot did a good job of keeping us updated on runway/gate status"
Cons: "on board crew didn't seem interested; empty cup was never picked up; upon leaving the aircraft (after a 30 minute delay due to a problem at our gate) none of the crew said as much as goodbye or thanks. I know it was a late flight with very few passengers, many of whom may have slept, but as such I thought the crew should have been more attentive and friendly at departure. A disappointing experience."
Cons: "West Jet personnel did not give any information about the customs process for connecting flights that I would face in Vancouver or the requirement to go through another security check between West Jet flights. I was told that I should simply go to the next gate to board the plane for Los Angeles -- and that I would do customs in the USA - so the info person sent me to retrieve my luggage (wrong info) and I ended with a 45 minutes anxious trek through the Vancouver airport! Once I found my gate, the West Jet personnel could not have been more kind."
Pros: "Late departure, later arrival. Seats did not recline. Staff insisted we would not be late, no need to contact awaiting family, no updates (even as we missed boarding time by 20+ minutes and plane still required de-icing)... end result 1 hour 40 minutes late"
Pros: "Empty middle seat so more room."
Cons: "Need more room. Not enough space. Tv was glitchy and didnt work properly . seat uncomfortable"
Pros: "Air Canada is always a great travel experience."
Cons: "The food is terrible. It's the worst I've had from any airline."
Cons: "The vegetarian meals, they were not enjoyable, we actually couldn’t eat them. I wish we had not gotten vegetarian meals as the regular breakfast was a choice between pancakes or omelet with fresh fruit, which where both vegetarian. They need to make a difference between vegetarian and vegan."
Pros: "Nice comfortable flight, has good entertainment program. Uncomplicated easy boarding."
Cons: "Food for 9 h wish to be better: dinner was cold (you could feel that chicken was warmed in microwave, but pasta was just taken from fridge), breakfast was pathetic. In last seats to many overhead compartments was secured for equipment or occupied by crew"
Pros: "The zone system seems to work well for boarding and the cabin crew on my flight to London were superb, helpful and polite to myself and others, despite a few impatient passengers."
Pros: "The flight was on time check in was simple and quick Staff on board friendly and professional Inflight movies fab Plenty of room on seats clean plane"
Cons: "Nothing all great"
Pros: "I love this flight. Great airplane and great staff. Air Canada international >> air Canada domestic."
Cons: "Ran out of food.."
Pros: "Friendly staff, happy to help"
Cons: "Terrible food, plane was overbooked, they only offer 'in-ear' headphones, they have squeezed maximum seats into this plane to increase their profit. Would absolutely NEVER fly Air Canada long haul economy or premium economy again."
Pros: "They seemed like a good airline. It was my first time flying with them, and I got upgraded to business class on the very first flight of my trip. What a great first impression! They're quite service oriented, with attendants speaking multiple languages. The in-flight magazine was good but not available on every plane. The food was usually pretty good, and the live map was convenient."
Cons: "All of the flights were late (I had 6 of them on this trip, all thru Air Canada, and not a single one departed on time). All of my layovers were long, except one, which was planned to be about an hour but ended up being less than 30min. That one was a pain: had to go through Canadian customs and then run across the Toronto airport, but thankfully my next flight was still boarding - and ended up running late because they had to de-ice the plane. One of the flights ran late, and as we were reaching the gate a passenger felt the need to yell racist/ignorant comments at a fellow passenger who wouldn't sit down, and then the flight attendant - overall that was a real shame."
Cons: "Ended up missing this connecting flight to Calgary . Our plane left 45 minutes late from Phoenix because of a gas spill so when we got to Vancouver from Phoenix, we had to go through customs which took extra time. When we first landed in Vancouver and before we even got off the plane, we had 5 minutes to board onto our next flight which obviously was not going to happen. We rushed through customs and still might have been able to board our flight at the last possible minute except the staff at the airport led us to somehow get out of the secure area and have to go through security again before going to our gate. That took so much extra time. This never should have happened. When you get off the plane and have a connecting flight, there is always a way to get to the gate to board without having to go through security again. When we finally made it to our gate for our connecting flight, our plane had left and we were told to go to the air canada service desk. There was about 10 to 15 of us that had missed our connecting flight because of this so the 2 staff at the desk were trying to help us all but had to wait for their manager to come and confirm they could give us another flight which took quite a bit longer than I thought. We ended up getting booked on standby on a flight straight from Vancouver to Saskatoon in 2 hours which was our final destination, but never was told that because of all this headache, we should have grabbed our luggage. We thought our luggage was going to go on without us on the flight we missed but apparently if you do not get on your flight they don’t send your bags which makes sense. We also had thought for a second that maybe our luggage didn’t go on the flight from Vancouver to Calgary but if it didn’t then someone would most likely put it on the flight to Saskatoon. We should have asked about it but they should also have mentioned it when we were in a panic. And I understand you can’t put extra people on a flight that is booked, but what if the plane we were on standby for was full and we had to wait even longer .. could have taken us a day to get home when this wasn’t our fault we missed our flight, but was air Canada’s."
Pros: "Organised zones for boarding"
Cons: "i am à French National ( France) living in UK. After a confusing conversation from the officer not understanding that I was not travelling to France ( assumption) I was asked to show evidence I had the right to enter UK !!!! I explained I lived there permanently ; I was then asked why French hate English so much!!! To which I explained only narrow minded people would believe so and that the style of her comment were not appropriate . I explained my children were half French half British and that her comment was offensive ."
Pros: "Will use again"
Cons: "Airline food has always been poor no matter which airline you travel. Be more liberal with the drinks trolley."
Pros: "Good leg room. Staff friendly and helpful. Really great flight."
Cons: "Horrible customer service from check in through to the flight attendants. Needed to download app on my phone for an international flight in order to watch movies. Was very unimpressed with the experience."
Pros: "The staff"
Cons: "No TV monitors and food was bad"
Pros: "The plane took off and landed on time."
Cons: "The food was terrible and the staff were in there own world and not particularly polite. Hand luggage was not managed so the bins were rammed. Some people had 3 pieces of large hand luggage. Food was the worse I have had on any flight. I would rather pay and have something edible. On 2 of my 3 flights the staff were so wrapped up in there own life's, they did not manage to finish the safety checks before taking there seat. Overall a poor experience."
Cons: "Air Canada offers this flight DAILY. Yet somehow the boarding was the most excruciating tedious I’ve had to endure. Passengers who needed assistance boarding seemed to have to deal with haphazard organisation, and the fact that they seemed surprised so many people brought carry-on luggage that the bins filled up is laughable. Changed my return flight to Alaska Air."
Pros: "Late departure due to an incompetent airport crew (the guys who fuel the plane) . The pilot keep us well informed about the delay. Since we left Vancouver late, we arrived late and had to sit on the runway for 30 minutes until we could get a gate at LAX. Again the pilot keep us informed and apologized for the inconvenience, The staff was very friendly."
Pros: "My good friend John came to pick me up even though it arrived at 1 am instead of 9 pm....."
Cons: "The wait for plane to be ready. There was a technical problem which delayed it. They gave us a discount coupon and I don't even know what kind of discount we will get. They should have just given us a free one way for a similar route."
Pros: "It was a normal flight. Only one hour."
Cons: "Snack options could have been better, only a biscuit."
Pros: "Clearing immigration in Vancouver is very convenient"
Cons: "Food choices are limited and expensive."
Pros: "Reasonably good all around."
Cons: "I paid for an upgraded seat on this flight and wished I hadn't. Whole rows of seats were empty and I would have been more comfortable in my original seating, according to the seating plan during online check in the entire plane was booked out but for a few seats."
Pros: "Friendly efficient staff"
Cons: "The plane was a bit dated so the seats were smaller the Luthansa"
Cons: "Felt like a budget flight. We've flown air Canada in the past and this flight seemed like their low end fleet"
Pros: "Nothing. This was the least pleasant flying experience I've ever had."
Cons: "1. They scheduled me for an overnight layover FOR NO REASON when there were multiple flights leaving earlier to my ultimate destination. 2. The airplane food gave me food poisoning and I had to spend the night in the ER. 3. My flight the next morning was delayed by 3hrs. Meanwhile, other flights to the same destination were taking off with no problem."
Pros: "Overall very very good - could offer more water throughout flight."
Cons: "Pressed the service bell mutiple over 30 minutes, no one came. Had to get out of my seat and walk to the back of the plane where I found all the attendants having a chat. Not even a sorry from them."
Cons: "The flight was delayed several times without any explanation or update from Air Canada at all. Everyone was at the gate ready to board at 6:50. The screen didn't indicate that it was going to be delayed. There was no one from the crew or AC at all at the gate until 8:30. No announcement, whatsoever. Then when we finally arrived at SFO, the plane was circling above SFO in a storm for another one hour and fifteen minutes..."
Pros: "Food ok crew and staff very helpful"
Pros: "waiting on the plane for hours after we arrived to LA wasn't to great. Also it was frustrating to watch the plane get delayed over and over again, the food wasn't too good, the seats felt like cardboard and it was too packed in the plane...but other then that, it was spectacular"
Pros: "The plane was on time, boarding was orderly and smooth, service was excellent, and they did a good job on the weather. As a pilot, I would rate it an all around excellent flight."
Pros: "screen and interface"
Cons: "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"
Pros: "Short flight. Simple. Smooth."
Cons: "There was a short delay because crew was caught up in security."
Cons: "They need a better system for boarding. It took forever to get us all on board. And it was hard to hear which zone they were boarding since the passengers were so noisy. there should've been lanes for the different zones so they could usher us all in orderly. It was a chaotic mess without lanes. There was no entertainment if you didn't download their app onto your electronic device. No snacks were offered either. I didn't pay for a meal but it would've been nice to have some pretzels or something like that. The controls for the lights, and attendant call button were on the hand rest. It was very uncomfortable since it was a raised section, and more than once I turned on the light without meaning to do so. I won't fly Air Canada Rouge ever again, if I can help it."
Pros: "At $320usd per person per direction, you can't beat the price thanks to whatever magical gremlins Kayaks employs to fix prices for them...we flew Air Canada and we'e very pleased with their fleets new addition of 787 dream liners. Do yourself a favor and find a flight on this aircraft. From takeoff to landing, there was never a question about our safety and comfort, and the sleek, organic aesthetic of the dream liner somehow met a new standard for both ergonomy and tech/entertainment. I especially found the sub ports in my personal screen useful."
Cons: "Transatlantic flights are too long. Hurry up Science, magic me up some low earth orbit/sonic+ future jets already...Jaesus..."
Pros: "Good seats"
Cons: "Luggage was lost from Vancouver to Seattle with absolutely no communications and I had to chase it's whereabouts the next day"
Cons: "Delayed baggage took 3 days to get to my home. Flight attendant had assured me that the bag (sports equipment) made the connection which it hadn't."
Pros: "The plane, which was American-made. Smooth ride in the air, no baggage issues."
Cons: "The crying children in front of me, the hour and a half delay, and the late dinner service. Dinner came at 8:30, after staring at those with special meals eat and finish an hour before everyone else, they should wait with the rest of us. Breakfast was pretty lackluster. Their online app and check in is awful- they should hire new coders and UX designers to increase functionality."
Pros: "Comfortable, well maintained aircraft. Good entertainment. Friendly crew. Boarding process was well conceived. They separated seating zones into different queues, and turned back people who attempted to board out of order."
Cons: "Breakfast was underwhelming for an international flight. Dinner was just average. The crew seemed to have trouble responding to things like...people using restrooms late during the descent, passengers making themselves a little too "at home" and thereby disturbing their neighbors, and repeated chimes due to an errant elbow on a call button...the little things. They are things you don't notice when a crew is highly attentive, as you find on Cathay Pacific, Lufthansa, or Air New Zealand. The crew were friendly, but not quite in charge."
Pros: "Very comfortable flight - had the luxury of a row to myself in economy. Food and drink service was great and the crew were very friendly. The 787 is a pleasure to fly on."
Cons: "More movies and TV - flew with Air Canada 6 times in 6 weeks so I was starting to run out of entertainment options."
Pros: "Excellent flight"
Cons: "All good"
Pros: "Clean aircraft."
Cons: "Seats being marked @ $ 16 and $42 upto 24 hours before flight"
Pros: "once i got through checking in everything was ok"
Cons: "if i knew the name of the man i talked to at checkin i would make a complaint specifically about him. i lost my passport a few days before coming home and went to the united states consulate where they told me to bring a printed copy of my passport and the united states boarding patrol would let me back into the united states. the man at the checkin didn't want to let me through to even speak to the united states border patrol and told me the consulate was wrong. i almost missed my flight because of his stubborn arrogance. once past him i was able to explain what happened and show what identification I had and everyone was very nice to me."
Pros: "Food was actually pretty good and the staff did reasonably well even though most of the customers were clearly unhappy."
Cons: "A majority of flights run by Air Canada to the US were delayed. If this had been due to weather, fine, but at least our delay was caused by mechanical malfunction. Our flight was delayed for 5 hours due to multiple different mechanical issues including that the bathroom would not function during the entire flight, the wing flap had issues and the door would not seal correctly. The flight immediately preceding ours to Minneapolis was also delayed by over 4 hours. Surprisingly the flight before that also had a bathroom malfunction that prevented customers from using the bathroom. If this was the exception we could understand, but looking at the history of our flight, it's only on time 23% of the time. The poor customer service people must hate their lives. Something needs to change."
Pros: "Crew was nice and very helpful.. Nice selection of movies.."
Cons: "Food could be improved.. no flavor and it looked over cooked.. Drinking cups could be switched to paper cups.. or recycled one's.. Packaging and overall rubbish could also be reduced. 777 seats were to narrow.. bigger seats are a must for such long flights. Internet access could be free.. with a limit of course.."
Pros: "The person we sat next to. And the great flying of the pilots."
Cons: "I am handicapped. Requested a wheel chair from the curb . Upon arrival, no wheel chair. we waited and waited. Then my friend went and got a wheel chair for me. we then joined our two friends, who also had wheelchairs. however, they had first class and was taken immediately to the first class lounge. I was waiting forever behind the check-in desk in Vancouver. I then put my bags on my chair and used the chair like a walker! Still no help. When I asked for help I was told that I was early and I could wait. Not the right answer. I was told to be at the airport 2 1/2 hrs. early which I was. Until I got to the woman at the boarding desk at E84, I was treated terribly. Since we travel with our friends we had hoped to at least see them. No way. Air Canada mad sure of that. also Not a peanut unless we spent money!!!"
Pros: "On board facilities and service"
Pros: "nothing"
Cons: "That i showed up in maple time and the plane was oversold, then they put me on another flight which made my pick up at another airport costly!"
Cons: "Crew member in first class not polite at all... And there was no food on a 5hr flight even in first class."
Cons: "Last minute plane change due to incomplete repairs was a bummer, but I appreciate that they caught the issue before we took off"
Cons: "Slow with drinks and food, late departure"
Cons: "They need to learn from asian airlines (specifically Thai Airways)"
Cons: "Plane had no entertainment"
Pros: "Smooth and easy flight."
Pros: "Smooth landing!"
Cons: "Late 30”"
Cons: "Delayed from another flight but this crew tried their best to get us up in the air"
Pros: "Respect and support"
Cons: "It was delayed due to my earlier trip but united tried to get me a connection which was atleaogood. The overall trip was 24 hours and due to all these delays my trip took 31 hours."
Pros: "Got to gate on time. Attendants nice, good service"
Cons: "seats of course. No room anymore"
Pros: "Standard, quick domestic flight home. Nothing special."
Cons: "I paid for power, entertainment and dinner and I got none of that. My legs were FAR too long for sitting there. I am a disabled vet, the whole trip was PAINFUL."
Pros: "Not much."
Cons: "The flight was more than half empty and instead of allowing customers to move forward to the “premium” seats, the flight crew keep everyone all bunched up in the back of the plane. It would have been a nice customer service gesture to allow people to move forward. And, hey, maybe next time people would have bought those seats if they could have experienced them. Guess I should have felt lucky to remain on the plane and not get punched in the face..."
Cons: "Flight attendants were rude."
Cons: "The flight was late, which I realize isn't any one person's fault, but it was annoying. We were actually taxiing almost as long as we were in the air! The part that was really frustrating was that my infant's car seat was damaged, but United refused to acknowledge that they did it because it hadn't been something severe like being run over by a forklift. The good news is that I now know to avoid flying United."
Pros: "Crew very good"
Cons: "Seats not very comfortable"
Pros: "I LIKED THE WAY I WAS TREATED BY PERSONNEL AT FLIGHT DEPARTURE ZONES ESPECIALLY IN VANCOUVER AND CHICAGO. WHEN BOARDING THE FLIGHT ATTENDANTS WERE POLITE AND HELPFUL IN GETTING MY CARRY ON SUITCASE PROPERLY STOWED."
Cons: "THE OPTION TO WATCH TV WAS NOT USED AS I PREFER READING AND CHATTING WITH FELLOW PASSENGERS AND I DID BOTH!"
Pros: "Was clean and nice"
Cons: "Everything was good"
Pros: "Take off and landing very good"
Cons: "The next time I'm going to drive to Chicago to save $500.00 or more on my trip to South America or use a different airline."
Pros: "United had gotten the idea that they should charge more for their flights. They've done it by inventing a new "basic economy" class which costs just what it used to cost to fly economy, only you don't get to pick your seats, don't get to bring a carry on, and can't check in for your flight without one of their staff verifying your personal item isn't secretly a carry-on."
Cons: "Being treated like a third class citizen because I'm poor."
Pros: "Staff was great, and the few delays that occurred were fairly minimal and it was clear that the staff/pilot did their best to keep things timely"
Cons: "These seats and spaces are incredibly small, my body is so sore! Also the internet costs money? I've travelled with other airlines that include Wi-Fi for free"
Pros: "Nothing"
Cons: "-Jolene at the United check in at the Vancouver airport loves to discriminate -No WiFi on a 5+ hour flight -Old clunky planes -Poor service overall -Noticed employees using their phones constantly instead of helping paying Customers"
Cons: "Great"
Cons: "It was delayed"
Pros: "Prompt, organized boarding. Professional, pleasant staff."
Cons: "Flight was overbooked. My adult son and I had tickets to "see agent" and given seats together. But they'd also assigned his seat a another person, who was already settled. Luckily, there was a seat left, and both arrived at out destination. Their solution was to move him, even tho we were traveling together."
Cons: "I don't understand why you don't load from the back of the plane first, it just makes more sense."
Pros: "Roomy seats. Good leg room."
Cons: "Seat comfort is ok, they do not recline very much. You can only watch movies if you have an app on your phone or tablet."
Pros: "Same as above"
Cons: "Same as above"
Pros: "On time, friendly crew, bags got through timely"
Cons: "Nothing in particular."
Pros: "Same as above"
Cons: "Same as above"
Pros: "Nothing much"
Cons: "Your refund or rescheduling policies."
Pros: "Was quick enough and on time."
Cons: "Please start charging obese customers more money for their tickets. Seat I was in had me squished because the other passenger was so big. Its not fair that I have to give up half of my seat."
Pros: "Was given a couple of blankets that I asked for. Everyone was very professional. Very accommodating."
Pros: "Nothing."
Cons: "Departure time changed at least six times. Gate and plane were both unbearably cold - passengers were all complaining. Departure gate at EWR was gross, run-down, and did not have working outlets."
Cons: "Purchased tickets 4 months before this flight for a departure time of 6:05pm. Tried to check in and check baggage at 9:30am but was turned away saying I could only check in 3 hrs prior to my flight. Came back at 3:00pm to check-in and they could not find my information. An hour later they find out that they cancelled the flight and moved my departure time to 8:25am for that day. They say they emailed 3 times in May but I never got it (I'm a bit crazy about my email staying clean) so they say it might have went in to my spam folder due to they types of emails they send to customers. They only kept repeating that they notified me so there is nothing they could do. I ended up going to Air Canada to get a flight to PHX the next day. No apology, no help, no hotel for the night...Terrible experience by United. They gave me a customer relations group contact information to follow up with for complaint but since they sent me the 3 emails in May about the change, they have no liability to fix the situation."
Pros: "Gate agent moved us to first class due to lack of seats in main. Nice to see they can do that."
Cons: "Did know till we got on the flight that if we wanted entertainment that we had to down load a appt. so that was annoying."
Pros: "Crew was attentive. My seat was taken by someone else but crew helped me find another seat. (Which was fine by me). Pilot kept passengers in formed of weather conditions and bumpy ride."
Pros: "The staff on the plane were very good."
Cons: "The flight was oversold which apparently gave the employee at the gate a reason to be rude. Also the plane was freezing. People were pulling out blankets and covering themselves with anything available."
Pros: "That the plane actually took off and landed fine."
Cons: "Flight delayed almost 2 hours. I booked this flight on this airline as my previous flight on a different airline was delayed over 7 hours."
Pros: "Easy flight , no fuss no muss . Great snacks ."
Cons: "More seating area in the airport near the gate , flight itself was great ."
Pros: "There was a medical emergency on board and the crew, especially the African American stewardess is to be commended for her (their) responsiveness. The flight was pleasant, however I could not give an excellent rating. To give an excellent rating would meant his flight or airline stood out above all others."
Pros: "Newer plane. Very nice staff"
Cons: "Floor around seat was dirty. Lot of exaggerated braking. Suggested a new pilot perhaps?"
Pros: "The boarding process was on time."
Cons: "N/A"
Pros: "Boarding and deplaining went smoothly"
Cons: "Rear seats didn't recline and we're not as comfortable as other passengers"
Pros: "Nothing. The flight didn't exist."
Cons: "The flight was cancelled for aircraft maintenance with very little notice (waiting at the gate) and the next available flight didn't leave until the next day. Got put up in a $75 airport hotel room WITHOUT my luggage and was provided a $10 food voucher for meals. Are you kidding me??? So, I must pay for your problem? This was ridiculous and extremely inconvenient."
Pros: "Nothing"
Cons: "Had to change plans because the septic line wasn't taken care of so the lines were frozen. The plane wasn't warmed up for us to board. We were told to exit the plane and go to another terminal but never explaned to take the shuttle . I took the Tran and had to go back through security and almost missed the plane. I was the last person to board. This was my 1st time traveling to that airport. No way to know that the Tran would require me to pass through security checkpoint again. Get better communication with people. The lady at the desk was just saying go to terminal A! They should have had a person directing all of us to go to the shuttle and bussed us to the terminal."
Pros: "Friendly staff"
Cons: "3 seperate broken or missing parts on planes? How could I be comfortable with United moving forward? I've never had that problem on any other airlines."
COVID-19 information
Safety measures for airlines flying from Vancouver to Minnesota
Airlines flying from Vancouver to Minnesota have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Heightened sanitation
Daily cleaning, installation of cabin HEPA filters on flights from Vancouver to Minnesota
Mandatory masks
Masks required on board, masks provided on flights from Vancouver to Minnesota
Social distancing seating
Middle seats unavailable to book on flights from Vancouver to Minnesota
Pre-flight testing
Testing for antibodies, testing for symptoms for flights from Vancouver to Minnesota
Flexible cancellations
Waiving of change fees. Search flexible flights from Vancouver to Minnesota
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