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My main issue is that I paid approximately CAD 200 to select four seats for the first flight. However, when I arrived at the check-in counter, I was told that the seats had not been assigned, and my family was relocated to the last row of the plane. I was traveling with two young children, ages two and six, which made the situation especially frustrating. I paid for a service that I did not receive, yet Alaska Airlines did not offer any refund or reasonable solution. I am extremely disappointed with how this was handled and will not fly with Alaska Airlines again.

The whole staff was amazing. Courteous and so helpful. Smiling all the time.

Excellent flights. On time. Good service. Better than expected food. Comfortable seats. Too much dependent on personal phones for information and entertainment.

Flight was delayed with no explication. There was ice falling out of vents on me.

Made up time on a late flight and made the connection

The flight was fantastic. All the crew staff were wonderful. Everyone was so friendly and they went out of their way to help make it such an enjoyable flight! I think on such a long flight there should have been some food given. Even cheese and crackers and maybe some cookies!

How can we get assigned an A seat when booking a flight ?

Terrible customer service, closed check in hours before flight left, provided incorrect information

The staff did a great job and there was one delay

Alaska Airlines misleads customers. Our flight was booked as a direct flight, and they added a stop without informing anyone. Do not fly Alaskan Airlines.

Boarding was a complete mess. The whole system went down. People got wrong seat for the first half an hour.

We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.

Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.

The food quality sucks. One must starve if they do not eat flesh Or wheat based products Some variety would be expected. The trivial amount of snacks and or food is inhumane

Airbus plane, nice and polite staff, entertainment even as it was a short flight.

Marked by flight delays on all segments of the trip. Food in first class cabin was mediocre and overhead cabin storage was not adequate. Overall, the premium charge for first class cabin was poor and over hyped. This will be our last flight with UA.

the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.

All went fine. Boarding was efficient, staff was really friendly, and we were kept up to date on any changes to our itinerary. My only note for improvement is that on this particular plane, the recline in economy class was negligible. I know it's a coach seat, but I had another UA flight (SFO to BWI) and the seat was more comfortable with better recline.

Couldn’t get the tv screen to work, didn’t try food, so no comment

The seats seem to be a little cramped, and there really is no entertainment unless you use your own device, which I'm not able to do.

The help at check-in area was excellent! The crew on board was great and the legroom and entertainment is excellent!

Flight was late from Vancouver to San Francisco but they never announced

It was great! Very comfortable plane, crew was great, would definitely take this flight again.

Everything was great except that I wasn’t issued a boarding pass for the second flight so they would not let me into customs until I had said boarding pass. Luckily a gate attendant from another Air Canada flight was able to print one for me so I could go through.

I suppose to board the plane AC5110 to San Francisco on July 16 2026 @07:00 am and arrive San Francisco at 09:25 am. At 9:30am still in YVR I was told the plane was delayed until 11:30 am to take off. Not until 11:35am the pilot of the plane declared that due to hydraulic system problem this plane was cancelled. After waited in a long pile up for negotiating with the counter-staff, I finally got the tickets for myself and my wife Yim Mei KONG firstly to Seattle and then transferred to San Francisco on the plane AS 2014 & AS 791 with Alaska Airlines. I suppose to attend the funeral of our friend in San Francisco on July 18 and a Memorial Gathering for the Birthday of the deceased on July 16, 2026. I arrived San Francisco at 9:40 pm that day (12 hours later) and couldn't joint the Memorial Gathering. This upset me a lot. I am seeking for compensation of this failing trip. Please let me know how to and where to forward my complaint.

not able to change flight, no customer service from KAYAK

Crew at gate and onboard were just very OK, not very friendly and honestly seemed bothered to be there. I will give a shout out to still selling headphones for those who forgot.

The plane was delayed an hour. Heard from other passengers that the Vancouver connection to SFO was never on-time.

I knew I was going to fall asleep unsettlingly from exhaustion so I warned the guy next to me in advance. The attendant took to checking on me frequently and even insisted I take my snack because I said no while sleep hazed and then absolutely wanted it about 5 minutes later. He was So caring and kind to my situation!!

I paid for comfort plus seats but did not get the extra leg room. When I told the stewardess, she just ignored me.