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Very bad plain although I paid A business class ticket I was stuck in a stiff fixed seat without any entertainment or Wi Fi for 5 hours I will never ever book a flight on British airline.

The crew on board were all very pleasant and happy to help. The flight had the old business class seats. The departure board in the business lounge did not update and kept on saying ' gate open' but never said boarding. When I got nervous about the departure time and walked to the gate I was told off rudely for being late.

Overall, terrific service, accommodations, and experience. Only reason comfort was rated lower was because it was difficult to keep a comfortable sleeping position for the overnight flight, but I also had an economy seat.

Entertainment catalog certainly needs an upgrade to include better and latest content. Food was not good at all - they need to cook something edible. Five starts to the crew and on tim performance of British airways though!!

The layover time was barely 1.30 hrs and the security clearance sucks. I almost missed my flight but for the help of a manger. She held the flight for me. My baggage did not arrive. The entertainment did not work, I had to switch my seat 3 times for different issues. The travel was not fun

No food as per my diet restrictions even after advance request and delayed baggage without any notifications

I was rebooked on Delta. Did not take this flight

The mobile app for BA could have been better. It did not update real time on gate chnage information at the airport.

My flight to rochester got cancelled and they booked a hotel for me which isn’t good at all. And they said i will be a standby for next day flight so they still not sure which is horrible cause i have a lot of arrangements. I don’t think i will book with this airline again

They canceled my flight denver-London I end up leaving day earlier and missed all my work commitments and had 10 minutes to pack.