The seats were extremely small. Boarding was not communicated correctly. It wasn’t a pleasant trip.
Very bad experience with turkish airline tk 0001. Very uncomfortable seats and food ran out and crew was not helpful
Horrible, hated every part of it. They do not have business class- just tried to make one row. Boarding was a mess- felt like hungry people fighting for food. Will never ever travel in Indigo
So boarding is a little slow when you fly 787 but on the 777 the business class had its own entrance. The entertainment can be a little bit more up to date Other than that it was a great experience food and service was great
My flight was canceled 1 minute before boarding. The customer service was owful, no one could tell us what was going happened. I spent 30hrs instead of 15 from Washington DC to Brussels. No apologie or help
Boarded via bus instead of the air bridge Had to wait 10mins in the bus at the tarmac before we were allow to go up
I really enjoyed the food, only bad part on one of my flights my screen was a bit buggy but it wasn't a big deal it was one of their older planes so I understand that happens
Paying extra for premium seats was wasted. Turkish Airlines takes 2 seats for bassinet. The lady next to me had a baby with bassinet Bassinet was in front of my seat
What I did not like was that the airline changed my seat in Bodrum to one that was not in business class. Up until that moment I was in seat 1A. Then suddenly they told me I was in seat 1K and my "tablet was not working". - meaning my tv screen. I said that was not ok and they said go tell them in Istanbul. Each Turkish Air rep that I consulted told me there were no available seats in Business class. Finally I talked to the 4 airline representatives outside the lounge. When I talked to a woman and explained I wanted to change my seat back to what I had, A lady consulted something, asked me if I signed anything, then turned to a man nearby and spoke in Turkish. The man consulted someone and spoke in Turkish to the woman. Then she said my seat was now A1. Why was my seat changed out of business class in the first place? What would have happened if I had not talked to someone at the lounge? I am totally confused.
The security at the airport was excellent. The one criticism is the boarding process just before entering the plane. There were only 2 boarding lines and there were no barriers thus leading to a mass rush to enter the plane. I suggest that they board by rows, eight or ten rows at a time to prevent the mass rush to enter the plane. Otherwise, I would highly recommend Turkish Airlines
Flew business- but plane was dirty, food horrendous. Too many business class seats diluted service levels overall.
Need thicker and wider blankets. Food was below standard especially in the fist leg.
Decrepit planes, poor business class layout designed to maximize revenue, no decent movie selection.
We had a pretty good experience. Enjoyed both the flights. Crew was very good and helpful.
Terrible service especially for premium economy. Much more comfortable seats on other providers
Economy plus was a very enjoyable experience. Lots of room and the crew were fantastic with the kids. We even got a chance to meet the pilot
Worst travel experience ever. One flight missed due to a delay, got rebooked, that one got cancelled and 0 customer service whatsoever. No help for finding our luggage or getting a hotel.
The boarding was smooth, seats comfortable, crew friendly and helpful.
CONSTANT ERROR MESSAGE THAT THE WIFI COULD NOT BE PURCHASED DUE TO INABILITY TO CONNECT PAYMENT SYSTEM VIA SATELLITE. THIS HAPPENED IN BOTH DIRECTIONS. THE MAIN REASON I TRAVEL IN PRIORITY IS TO BE ABLE TO WORK FOR WHICH I NEED ACCESS TO INTERNET. .
Very bad experience they cancelled my ticket and no body bothered to even inform me, i was on the airport and it’s come to my knowledge that it was cancelled a week back,
