Flight was canceled in good weather due to mechanical issue. Rebooked to flight to different airport in area that landed 7 hours after initially planned arrival. We had to jump through hoops to get taxi reimbursement given flight landed in different airport at 12:45 am.
Flight delayed by over an hour…not their fault exactly, but it wasn’t convenient either. Other than that a great flight and STUCK the landing!
Great - i’ve been flying a budget Airlines for the last several times. And this was a breath of fresh air. Enjoy the atmosphere. The complementary drink and snacks, free carry-on. It was a breath of fresh air.
They cancelled the 6am flight around 12:30 AM the day before. I was luckily able to book through another airline. I called for a one way fare refund, the new flight is much more expensive. I lost $$$ in the difference and this caused lots of stress. I intend to take action following my trip, really off to a bad start and I will never fly Alaskan again
My travel mate needed wheel chair assistance getting on and off, and it was excellent. Thank you!
The flight was on time, seats were comfortable, crew is friendly and professional. Nice flight overall. Thanks!
The plane was delayed almost 3 hours. I had a first class seat and there was no food loaded due to the late night departure (no nuts, not meal and no cookie), and the first class bathroom was out of order. Truly a disappointment all around.
Over all it was great. My original flight was canceled but they quickly rebooked me. I was frustrated because I had to cancel my entire plans for the day but all considered, not bad. The crew tried to keep us calm while we sat in the plane for was felt was an hour or so but they could use a bit of a script. The seats were comfortable and I would give it another try.
Having the internet available while flying was great. Better than having to choose from watching movies from a limited selection.
Not able to get boarding pass for domestic connection flight when check in at international airport. I was told I need to get connection flight boarding pass after I entered US. It us very inconvenient.
Crew was real good, flight was smooth and came in early.
Gate agent rushed to fill hot jetway with crowd so it took over 12 minutes to go from gate to plane. Just like a discount airline Pooly prepared cabin and third time that claim of rough air prevented any cabin service. Friends on a Southwest flight at similar time had service.
Not a "Delta" issue, but a JFK issue: We booked a connecting flight with 3 1/2 hours between to clearn immigration and customs. Our inbound flight (BCN to JFK) was on the taxiway 45 minutes which ate into our layover time. Immigtration was insanely quick with the CBP MPC app; however, clearing TSA (again, after we were ALREADY cleared in Spain on the inbound international flight) took over 95 minutes. This left us with 10 minutes before boarding the connecting flight (JFK to SAN) to walk to the far end of Terminal 4 and try to find food. We didn't find any food that could promise to serve us in under 10 minutes so we boarded the Delta flight after coming off a plance and an 8-hour flight knowing that we wouldn't be served any food on the next 5 1/2 hour flight. I feel like Delta needs to put pressure on the JFK TSA to open more screening stations (by our count, we saw only 5 scanners open and a line of - as we said - over 90 minutes. The insult is that we WERE ALREADY SCREENED through TSA, but as you come off one flight into the USA, you have to go through the whole process again. It seems like if you have a connecting flight, there should be a way to pass through immigration and customs without needing to return through TSA.
Rough day of travel all the way around. Wrong info given to us multiple times and mistakes in their booking making our trip 10 hours longer than planned. I’m bummed because I fly Delta all the time and love them. Mistakes happen. Just bummed that this was a rare trip our whole family was traveling together.
It was good until there was a 3 hour delay because there was not any pilots to fly the plane.
Everything was very good other than I had selected a specific seat when I booked the flight and they changed it once I checked-in the day before my flight. I was still in first class but lost my aisle seat for a window seat. Being tall, the aisle offers more comfort so I always select an aisle seat.
Flight diverted in SD. Later take off in Seattle by 1.3hrs
Was a great smooth flight from Detroit to San Diego.
The boarding process was terrible especially with an indirect flight Chicago to Seattle to San Diego was terrible talking about we overbooked a flight idk if I’d take this airline ever again we got off our flight from Chicago to Seattle and we traveled for business and they told us our connecting flight was over booked and their was no seats asking people to take a delayed next flight and they don’t tell anyone coughing to wear masks seats 30A-B were terrible during the flight no one wants to sit next to people coughing all around I don’t want to be sick traveling for work or get sick anytime it’s very upsetting the staff doesn’t take this stuff serious to tell them to wear masks when they see people coughing and sneezing
They made us check our bag…. Even though there was plenty of space up top… and then proceeded to shatter by brand new luggage 😞
We boarded the plane and were about to take off when we were notified that the tires had to be checked. Upon inspection, they were found to need replacement, so the entire plane had to be deboarded. After we exited the plane, United staff forced us to stay in the gate area by posting "Do Not Exit" signs on the doors connecting the gate area to the terminal. Many of us had already rebooked our flights and had no checked bags, but they told us we could not leave. This seemed inappropriate to hold people under false pretenses. When the agent told us we could leave, I asked them to please take down the "Do Not Exit" signs, as they were misleading. The agent refused, and I told them that it didn't feel right to hold people like that.
Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.
The food quality sucks. One must starve if they do not eat flesh Or wheat based products Some variety would be expected. The trivial amount of snacks and or food is inhumane
Airbus plane, nice and polite staff, entertainment even as it was a short flight.
Marked by flight delays on all segments of the trip. Food in first class cabin was mediocre and overhead cabin storage was not adequate. Overall, the premium charge for first class cabin was poor and over hyped. This will be our last flight with UA.
the plane was old. the wifi didn’t work. the entertainment was boring and dated. the charging ports were impossible to find. i was mostly ignored by flight attendants that had no problem speaking to the man beside me. i got two drinks the entire time i was on the plane.
All went fine. Boarding was efficient, staff was really friendly, and we were kept up to date on any changes to our itinerary. My only note for improvement is that on this particular plane, the recline in economy class was negligible. I know it's a coach seat, but I had another UA flight (SFO to BWI) and the seat was more comfortable with better recline.
Couldn’t get the tv screen to work, didn’t try food, so no comment
The seats seem to be a little cramped, and there really is no entertainment unless you use your own device, which I'm not able to do.
Booked economy through United - air canada treated it as standby and was almost refused boarding.
I loved the fact it was on time and it was a smooth flight to my destination.
Service was okay except attendant over served alcohol to passenger and passenger got tipsy and made me uncomfortable
Absolutely the worst airline I have ever taken. They lost my baggage and told me my bag tags had been cancelled. When my bags arrived days later I had to pick them up at 3:15 am. My return flight was delayed another 6 hours and they broke my bag. Westjet does nothing to try and make it a better customer experience and all the customers services representatives I spoke with were useless and incompetent. Never flying westjet again.
It was so bad experience they wanted just charged passengers for any reason.
Flight left on time. In flight entertainment options were good, but needed own device. Crew were polite.
I always worry about flying budget airlines but I was impressed by Westjet. The checkin agent was terrific. Seated my husband & me together w/o us asking. TSA checkin was smooth & easy. Plane was clean & comfortable. Drink & snack was unexpected. I will fly with them again.
Flight was canceled last minute and no re-booking was offered. Had to buy a same day flight from another carrier at double the price. I’ll never fly WestJet again.
The flight was delayed and I missed boarding my 7 day cruise. I had to book a separate flight home
It could have snacks to purchase as what was stated in the card with flights over 1.5 hours
Flying with WestJet consistently feels like being squeezed into a small tin can, and I still haven’t gotten over the feeling that it sucks. The staff clearly is just doing a job that they do not really want to do. And the more I fly with WestJet, the more I realize that the good deal I got on the flight is not worth the experience. I can say I got from point A to point B safely.. but the time I was on the plane was so lacking in comfort and positivity, that I couldn’t keep doing this too much longer. I want to break up with WestJet. It really is you WestJet.. this just isn’t working out.
Everything was great except that I wasn’t issued a boarding pass for the second flight so they would not let me into customs until I had said boarding pass. Luckily a gate attendant from another Air Canada flight was able to print one for me so I could go through.
Nice crew - very small plane and uncomfortable, with no entertainment options…
We were given an upgrade which provided more seat room and a meal. However seat designated overhead locker space was used by others.Boarding was delayed with part or the delay due to staff assisting diaablef individuals aboard. Personal observation would suggest that 3 individuals rorted the system. They used wheel chair access to the plane, boarding with family ahead of al other passengers, but required no assistance until boarding occurred. On departure 3 “disabled” individuals were seen walking freely near the baggage carousel. One person even assisted with a luggage trolley! The rorting is most likely widespread and not airline specific
Headphones for the movies have too much bass and can't be adjusted. Almost impossible to hear. Great movie selections but can't really watch them because you can't hear them. Also the system is very slow.
The entertainment system is very slow. Scrolling through selections is slow.
The food and service were great! The flight was on time and comfortable.
Bumped us from flight without telling us! Booked us for the next day. Didn’t have a hotel, so I had to book a room at the Sheraton and hope I get my money back
Due to change of aircraft, I was moved to last seat on the plan. No seat adjustment, no lower back support. Extremely painful, and the same for the passenger next to me. Plane was old, narrow and most cramped. Will not travel on Air Canada again.
Flight was cancelled. Had to scramble to find another flight home
Video screen did not work. Coffee was cold. Loading process was good& we were only 10 minutes late.
