Friendly crew, but we were delayed for more than an hour and had to change planes due to maintenance issues.
Good but airlines getting smaller. I didn't like the meal but the service was fine. Flight was fine and luggage arrived. So good.
We were delayed for about an hour from taking off due to traffic control procedures at the destination airport. But once in the air, the flight went well. The crew members were great and provided cabin service despite moderate turbulence during much of the flight.
Reliable, nice crew, I fly often on that flight and I like it all.
Very thoughtful flight attendant offered me water immediately since I had run to make my connection.
The food quality sucks. One must starve if they do not eat flesh Or wheat based products Some variety would be expected. The trivial amount of snacks and or food is inhumane
Efficient, calm when things were delayed and kept us regularly informed of what was happening.
Airbus plane, nice and polite staff, entertainment even as it was a short flight.
Plane left & arrived early- 5 Crew great. Wi fi - paid for 2, only 1 worked - so so. Waste of $. Coolie was good
The entertainment wasn’t playing in the app or online.
My flight was 4 hours delayed on departure at 6a causing me to miss my connection at DCA. I had to scramble to find a seat home on a later flight and instead of an exit seat, I was in row 30 on a flight getting me home 5 hours later than planned. The AA team on the ground did a fine job. AA continues to run the airline like the passengers are cargo.
American Airlines changed are gate no fewer than four times. Walking back and forth from one concourse to another was exhausting, especially after all the flight delays.
Hydraulic leak caused the flight to be cancelled. Auto system scheduled us on a 3 am flight. Wevhsedvrebook on the app and hit schedules later in the afternoon. Our luggage per gate and ticket agent would be rescanned and put in our new flight. Did not happen. Our luggage stayed in hsv. Baggage claim in wash dc unable to help. We filed a claim. Several emails about our luggage were in conflict with one another. Called as baggage and was on hold 30 minutes. Oscar said one of 2 was out fir delivery then cancelled. About 45 minutes later both pieces were delivered. Their system is suspect
The airplane was an old model, the overhead didn’t have enough room for people’s items and made boarding and boarding disappointing and stressful. Crew allowed passengers to bring more than the permitted baggage sizes.
It was great. Smooth flight, comfortable, left on time and landed on time.
Horrible experience upon landing. Probably more due to DCA utter incompetence than AA.
Easy boarding. Rows are smaller but that may be an older and bigger me now :)
Flight has been delayed every time I've ever taken it. Seats uncomfortable. Children behind me yelling the entire flight. Some of this is out of their control but overall just consistently not a great experience.
Poor communication ahead of time about flight delays and old planes/other equipment.
Never going to fly your airline again if it can be avoided.
Biggest problem for me is that I am Star Alliance Gold and they were not able to give me access to to Maple Lounge because of some computer glitch . It was management by information system. She could clearly see my status and still would not give me access because the computer woudl not let her. She should have override that be attentive to a customer and figure rhat out later
Economy seats always cramped, no meal on international flight, no plugs for electronics, but we got there and cabin crew was excellent.
Flight got canceled last minute and rescheduled 3 days later, as if we do not have jobs and children to return to. 5+ hours on hold with customer support with no answer. We booked a different airline and spent 3x as much to escape Montreal bc of Air Canada. Still haven’t heard from them. Boooo
So we didn't actually go. We were hoping to go for the Inauguration of the first female president. When That Guy got elected, we bailed. Unfortunately, we got basically none of our money back, despite having travel insurance. Would not fly with Air Canada again unless I had to.
This was my first time flying on Air Canada and the experience was good and pleasant enough, great crew members and the price I paid was amazing,
One of the flight attendants was very attentive to a couple traveling with a child under 1 one year old.
It was fine. I wish their planes were newer to allow you to place your phone in seat in front of you to watch movies
It is air Canada so leaving 20 minutes late is very acceptable
I’m 5’3 115 lbs and felt so cramped in this express jet. My carry on actually meets the requirements and still had to be stuffed Into the overhead and barely fit down the aisle. Not a great experience. Air Canada needs to replace these planes.
What could been better : 1-we were stuck in Washington airport for one hour in the airplane, waiting to be taxied to a gate and I lost my granddaughter graduation ceremony:( 2-Airplane had 2 washrooms for all the economic passengers and one washroom for 6 passengers in first class and when I asked may I use the washroom in-front, the hostess answered very rudely to me no, even though I was seating in the second row behind the first class and paid $68 us, for my seat, and the lineup in economy class washrooms was until middle of the airplane.
