The service and food was excellent. The remote control for entertainment did not function properly.
All was good, except my USB charging did not work, so my phone got drained and I could not charge it. Same happened to my neighbour.
A bit more space? Not practical, I know. I felt squished in but part of that could have been the man sitting next to me.
The plane (Mitsubishi CRJ) felt old, creaking and not very new. The crew was okay. Hot water provision was broken so hot beverages could't be served.
Not bad. We had preboarding tickets but the preboarding was badly managed. We lined up behind all the parents with little kids etc and when we got to the front of the line the attendant deliberately turned away from us and ignored us until I asked to be allowed to go to the gate. She started telling us that we had to wait until I told her we had preboarding then she let us through.
Change of fate should be done well ahead of time rather than a last minute thing without proper communication to the passengers
We paid for business class, and my seat did not work at all. Each time I wanted to adjust the position, an attendant had to come to physically force the seat into its new position. They tried to fix it by fiddling with the electronics (military reset, for example), to no avail. Also, the food was just mediocre. We were at the end of a serving section, so they ran out of several choices. (This was on the flight from Los Angeles to Munich.)
Everything well done and customer oriented There entertainment system is difficult to navigate
They delayed my flight from Toronto Pearson for one hour and Frankfurt to Abuja for 2HRS, So sad
It was good, but I felt a little cramp on the plane whether I was in Economy or not.
Horrible leg room - coach seating with empty seat in middle on a 3 across seating. You buy business class for comfort which includes leg room. Absolutely no entertainment options either. Awful experience
The aircraft was okay and the crew were friendly, but the seat space felt too tight and the food could be better. Overall, nice service but room for improvement.
Crew service was poor and very little difference between premium economy and economy. Disappointed.
Very good crew. The seating in economy plus was excellent, and I slept most of the way. The diabetic meal that I requested was almost tasteless--about a 2 on a ten-point scale.--so I ate little. And why bother serving dinner to fliers at midnight?! I had eaten a meal at the airport six hours earlier. A good breakfast would be better.
We were kicked off this flight by British Airways due to delays on our connecting flight also operated by British airways and were rebooked on a different carrier which delayed our arrival home by > 26 hours.
Fair, difficult to find the departure gate. Luggage delayed on arrival
Boarding market okay just because of the delay we had, but not related to the crew in any way…
Easy boarding, very friendly crew, short flight so no entertainment… needed cc for all food and drink purchases…. clean and on time … that is all that mattered… so overall very good.
CONSTANT ERROR MESSAGE THAT THE WIFI COULD NOT BE PURCHASED DUE TO INABILITY TO CONNECT PAYMENT SYSTEM VIA SATELLITE. THIS HAPPENED IN BOTH DIRECTIONS. THE MAIN REASON I TRAVEL IN PRIORITY IS TO BE ABLE TO WORK FOR WHICH I NEED ACCESS TO INTERNET. .
Waited 3.25 hours in plane only to have the flight cancelled.
