Great to have actual hot tastey meal on a flight. Well done
Great to have actual hot tastey meal on a flight. Well done
Awesome as always. I wish though the cabin for premium was upgraded.... Same old sane old :(
It was a great flight Food was great Crew was spectacular
In general good, but the machine seems to be long in operation and some functions were restricted as e. g. Adjusting of seats.
It seems paying premium economy does not make difference with economy. No priority boarding, not worthy paying extra$$$ for premium economy.
The singapore airline now compared before covid, I like the service before covid. SQ was the best of all airlines but now I am going to look for different airline if I am travelling in asia.
They are great with every aspect of customer service. Helped my elderly father and aided him with using the restroom.
Transfer within the same terminal and lots of facilities at the airport.
Even though it was a very full flight, the service was still excellent, the plane did not feel too cramped and cabin crew made a sincere effort to help passengers find overhead space for stowing luggage.
The overall operation needs to be improved. The in-flight services took forever and sometimes ran out of options.
Very comfortable Prem economy seats for a long haul flight. Had a problem with the tv that the crew fixed so was great!
I cancelled the flights in good time but could only get a partial refund. I was not warned of this.
Not good. Flight was purchased for my father who needed medical assistance to board and transfer due to a heart condition. No one at Hong Kong from Cathay was there to assist and he barely made the connection. When I talked to him he could barely breath and was not sure he was going to make it. Really poor service even though the ticket stated he needed a wheelchair assistance.
Crew experience was more transnational, seats were so close together (LtoR and FtoB) that it was difficult to enjoy much of anything. When the person in front leaned back, there is no space for me. Sadly it was a flight to be endured not experienced.
My seat was sold off to someone else. Had to wait 9 hours to catch the next filght. Definitely will never use Cathay Pacific again. Bad, very bad airline. will comment on google reviews too.
One of the worst flight in business class by qatar airways and I’m no stranger with qatar airways businesses class, I travelled with the extensively in the past 12 years
The aircraft was slightly newer but the food was very bad. Bland and uninteresting. Nothing special at all.
Lounge in pukhet not good Very nice new aircraft Super crew as nearly always with Cathay
In flight entertainment system including wifi were down and passengers got tortured for the 16 hours flight without any of these. Food was spoiled as well for the first meal provided but second meal was Ok. Overall a horrible experience which was not at all expected for such a long haul flight which was expected to be THE most memorable part of my planned trip for family.
I booked this through Travelgenio and requested a cancellation due to COVID related impact. Their customer service was absolutely terrible and they informed me after the flight had departed that they could not cancel my ticket. Worst experience, will never use them again. Strongly reconsidering using Kayak in future given how poor the travelgenio experience has been.
6hrs fly they dont give you a glass of water from seoul to singapore need to buy drink and food plus they charge for bag on international fly is always Free 1 bag from seoul to singapore is Not a local fly you are traveling true asia same story from singapore to Bali no water drink after payment for bag drink cost more the regular airline Well never use this company again we use regular company like Delta korea japan China and even scoot parent company Singapore Air
We had 2 attempts to land at Singapore Changing during a thunderstorm. Everything was delayed by 1 hour plus.
Boarding was not accordingly after front seat, bmf then back seat. This delayed for at least 40mins or more. The staff at Jakarta can do better. Is chaos at the entry to board the plane. This tarnished Scoot reputation when everyone was talking about it.
The crew was not customer oriented at all, even confrontational . The aircraft needs more attention to detail as far as comfort, and the 1 hour sitting at the gate with no air is inexcusable
We flew on the 787 Dreamliner direct to main gate at KLIA2, quick entry via eGate and on the train 41mins after touchdown. Go well SCOOT
Was on scoot plus. The only good thing about the flight was the spacious seats. Tables and armrests were extremely dirty Food: bad Entertainment: non existent Wifi: unable to connect, then was painfully slow that we couldn’t even send messages Good thing we had a night flight, so we just slept throughout.
Not clear why boarding passes could only be issued at the counter and not through the kiosk. I had already check-in on the web, so waiting to obtain a boarding pass 1.5 hours before the actual flight defeats the purpose of early web check-in.
no charging point. food offering is limited and very much on the budget line. Overall is not satisfying for such a price and duration of flight.
We were delayed, but there was never any update given. Everyone was standing at the gate as boarding was supposed to commence at 13:10 for a 13:55 flight. We didn't actually start getting on the shuttles to the plane, until after 14:00. No updates, no information given at all.
Scoot refused to change my flight even though I had booked a flexible ticket. MyTrip wanted to charge me an extra $271 for a ticket that was only listed as $217. I complained about this to scoot and they didn't give a shite. So never again will you be getting money from me Scoot. You can Scoot off.
Delay flight more than 8hours waiting and poor customer service!
Plane was extremely small so mind the size of your carry on
Other than lack of snacks, everything else went very well.
They don’t keep you updated on the flight status very well. It was late but nothing said