CREW ON AIRCRAFT WAS GREAT. GREATLY DISAPPOINTED WITH THE ALASKA AIRLINES LOUNGE IN SEATTLE. I PAID FULL FARE FIRST CLASS TICKET FROM YYJ - SEATTLE-CHICAGO-CMH. THEY SAID THE NEXT FLIGHT WASN'T LONG ENOUGH TO ENTER THE LOUNGE. UNBELIEVABLE. WHAT DOES IT COST FOR A CUP OF COFFEE AND A DONUT? I PAID FOR A FIRST CLASS TICKET. DELTA ALSO OFFERS SAME ROUTE, SO JUST BECAUSE OF THE COST OF A DONUT, I'LL BE USING DELTA MOVING FORWARD.
The plane was freezing and no blanquets available unless you buy them. My screen was bad so I couldn’t watch any entertainment.
Gate personnel and flight crew were both very good. No problems other than the previous flight being late.
Sat first class, not even a soda or any beverage service! I know it’s not a long flight, but zero cabin services?
The staff did a great job and there was one delay
Alaska Airlines misleads customers. Our flight was booked as a direct flight, and they added a stop without informing anyone. Do not fly Alaskan Airlines.
The flight was delayed almost an hour causing many passengers to be at jeopardy of missing their connecting flights. There was no help in providing passengers help with connections or allowing passengers with connecting flights to exit the plane in an expediated manner.
Very comfortable - thanks. Only small criticism was the delay in disembarking caused by the passengers in the front two rows chatting to the cabin crew.
The staff is excellent paying attention to your needs which in my case is the need for wheelchair assistance. I will try to fly Alaska Airlines whenever possible and recommend to my friends and family to fly Alaska Airlines!
The big problem I had was with online check-in! The 6 letter identification that I was given was for Alaska and I had to get a person on the phone (not easy) to give me a different 6 letter code for American. This resulted in my sitting in the very back row! The Alaska code is worthless and should never be given when purchasing this flight!
My husband required a wheelchair to get to the airplane and the service he received was exemplary. Thank you.
Internet on both flights was sketchy. Thus in flight entertainment was non- existent on MN - Balrimote leg.
WestJet was able to re-book us to the next available flight at no charge when air traffic controller staffing shortage delayed our inbound flight
I am a tall woman and could not move my legs enough to reach down under the seat in front of me to retrieve anything I put down there. I sat in both aisle and window seats and felt extremely cramped. In the aisle seat, if the stewardess was heavy, it was impossible to pass, and she would knock my arm shoulder and thigh every time she went by. If I can avoid it, I will not be flying this airline again.
Get our, as a group, skis on time to their destination. Have more attendants checking people in. There was only one. The line was a block long :( . Also flight change with 5-hour delay
Lost my luggage. Filed a report and there is no response. Received a phone call from another airline that said they had the bag and they did not know what to do with it
They delayed flight because lack of staff then missed connection. Never flying with kayak or weather
Absolutely the worst airline I have ever taken. They lost my baggage and told me my bag tags had been cancelled. When my bags arrived days later I had to pick them up at 3:15 am. My return flight was delayed another 6 hours and they broke my bag. Westjet does nothing to try and make it a better customer experience and all the customers services representatives I spoke with were useless and incompetent. Never flying westjet again.
it's all good nothing you can do make better 😌
Flight was delayed due to mechanical issues to the point that I missed my connection and had to wait for 6 hrs in Calgary... thankfully I wasn't in a rush or that would have been annoying
