Pros: "Fast and service was great"
Pros: "Crew was great and overall flight was smooth."
Cons: "As we were boarding they told us that all overhead compartments were full and would have to check our carry on bags. Once on the plane the over head compartments above our seats were empty and we could of carried on our bags. We did carry on a so we wouldn’t have to check our bag. This was very frustrating"
Pros: "Seats looked new and clean. Flight came in early."
Cons: "The front desk gate associates stated that it was a full flight and there would be ZERO spots left for carry on luggage for me in the overhead bins. Therefore, I was told I MUST check my luggage, but there were SEVERAL open spots in the overhead bins when I got there! I do NOT appreciate this!"
Pros: "Planes are clean and comfortable"
Cons: "Communication needs to be better via text or email regarding flight status changes."
Pros: "Great service."
Pros: "A very short flight. And you really need to improve leg room."
Cons: "Comfort seems to be up to us, the passengers. You keep taking away our space. And soon , I hear, we won’t be able to recline our seats. And international flights are far worse. But you know that don’t you."
Pros: "BURVANK AIRPORT"
Cons: "I NOTICED I ALWAYS GET A WING SEAT THAT OBSTRUCTS MY VIEW. GETTING TIRED OF BEING SEATED THERE"
Pros: "Quick and organized."
Cons: "Once we we're boarded, it did take a while to leave. But great experience overall."
Pros: "It took off on time, cabin crew were good and the pilot did a good job landing in a strong wind."
Cons: "I bought a cheap ticket and apparently that now means on Alaska Air that I don't get a seat assignment until I get to the gate and then I will be given two seats in the very back of the plane."
Cons: "Everything was great, beverage service could have been more timely but everything was good"
Pros: "Good coffee"
Cons: "Serve drinks before take off."
Pros: "Very pleasant crew."
Cons: "Very late in departure from Victoria. Long long delay in receiving oversize baggage. Incorrect directions by airport employees in Seattle, resulting in wrong floor, rescreening. But very helpful Alaska enployees to assist in unscrambling."
Pros: "Boarding was OK"
Cons: "Plane was small and could not handle air turbulence. After landing waited 20 minutes on ground for a bay to unload Cost 3 times as much as Southwest"
Pros: "Foight was great and on time, friendly crew"
Cons: "The gate wasn't available when we landed, and we had to wait 30 minutes until it was free. Made me late to visit a relative in ICU."
Cons: "Flight was very delayed"
Cons: "Flight was delayed but no explanation was provided until we waited more than 30 minutes"
Cons: "My first flight was over booked and I was nice enough to give up my seat, however Alaskan gave me a $250. Voucher for another time. But my frustration with the flight that I was put on to Seattle and the continuing flight from Seattle to Burbank was delayed and not arriving for another hour late at 10:45pm, therefore I had to make other arrangements for a ride home from the Burbank airport costing me more money to pay and Uber ride back home to Simi Valley. Getting home way later than I would’ve liked to (11:45pm) considering I have to be at work at 6am. So I wasn’t too pleased with the flight delays"
Pros: "Room for my carry-on in above seat compartment was good and available right above where I sat. Crew was friendly when boarding."
Cons: "No seat room or real leg room and I am only 5’2”. No in- flight screens and unable to connect to WiFi even though I had the app already downloaded. But, again, why do I need to use my own device? Back of the chair that faced me was dirty and had food residue on it— hard to clean with only 5 minutes between disembarking and loaded next set of passengers."
Pros: "I was turned away and told I needed to take a flight the folllwimg day because I was there right at the 40 minute mark to check in."
Cons: "I didn’t like having to be turned away when I was at the desk checking in right on time before the cut off. Think they gave away our seats and that is why they did that!!!"
Pros: "What a nice crew! Literally the nicest flight crew I’ve ever had"
Pros: "Good staff. Friendly crew. Free WiFi for texting is awesome!! And power in every seat."
Cons: "Landing a bit bumpy"
Pros: "Customer service at airport was great. Helped us change a flight."
Cons: "No snacks"
Pros: "Everyone friendly and helpful"
Cons: "Landing in Burbank was bumpy and rough"
Cons: "Remove baggage fees"
Pros: "Great service quick boarding and unboarding"
Pros: "Very friendly attendants Smooth ride !"
Pros: "Bigger seats on Portland to Burbank flight"
Cons: "Ticket confirmation numbers are not provided with third party companies. I tried e-ticket #, confirmation #, reservation #s and none of it worked. The flight rep at the counter printed a ticket and told me the number listed on it my confirmation # and I should use it on my way back. That # was expired when I was having problems checking in online."
Cons: "I’ve was falling from the vent above my seat and into my hair and onto my lap... I called the flight attendent over to ask if it would stop and she told me it would not stop, it happens to any window seat because of the vent... I’ve flown a lot and NEVER had ice fall out of the vents repeatedly. Her response to my question was rude and she made me feel stupid for asking about the problem in the first place. The people around be we’re even shocked by her stern and rude response."
Pros: "The service and staff were amazing on Alaska airlines."
Pros: "Politeness and pleasant crew."
Cons: "I was given an option to change my seat at the check in kiosk, after selecting a different seat it told me they could not change my seat at that time. As soon as I boarded I asked one of the flight crew in the back if it was possible to purchase a cheese platter as I was really looking forward to it and was already hungry since I was trying to save room for it. She explained it was a first come first serve... By the time the lady got to the back she stood there for a while gossiping with another traveler without even glancing over at us and was holding our commentary cookies in her hand. She finally acknowledged us and when I asked for the cheese platter I was informed they had sold out... At that point I was HUNGRY and tired and honestly irritated that we had to sit there for several minutes without being acknowledged so she could gossip with a passenger. I ended up having to buy a box that I really didn't like but I didn't want to be cranky cuz I was hungry and I needed to eat something. Also, I had a middle seat ALL the way in the back of the plane next to a crying baby, which I couldn't change even though I was "given the option to." I have a difficult time flying if I can't see out the window. That just added to the irritation of the situation :/ I fly Alaska a lot and I was surprised at how bad this flight experience was..."
Pros: "Liked the overall experience"
Cons: "The landing was a little bumpy and bad"
Pros: "My husband paid extra for an elite seat. It was very roomy and comfortable. I got a nice snack but didn't get a complimentary drink. We got to San Jose 15 mins. earlier, that's why. The return flight from San Jose was wonderful. I got upgraded to an elite seat, better than the one I paid for, had a very nice seat companion and got my snack and a complimentary drink. I wish the trip had been longer. I have only had good experiences on my Alaska Air flights. About 5 now. Staff also very nice."
Cons: "Check in staff at Assistance counters either had problems with their computers or couldn't understand reservations. We had a pet for which we had paid for round trip reservation months ago, yet agent took quite awhile to reconcile our reservations. We stood in line for nearly a half hour during which their were very long lines at each check in point and at least one or two agents left on breaks while the lines were still very long. At Burbank the agents were fast, accurate and there were almost no waiting. The flight itself was great and the flight attendants were excellent; but not impressed at all with check in at Seattle."
Pros: "Personable attendants. They seem like they like what they do and have good energy."
Cons: "In flight entertainment. Not knowing beforehand to download app in order to watch movies on personal devices when no screen available."
Pros: "Very Nice Crew. Flight was good and smooth."
Cons: "Wish I had a little more seat space...."
Pros: "Nothing much to report. Typical flight. Left mostly on time. Entertainment was lacking, but to be expected I suppose on a short flight."
Pros: "Clean quick quiet and nice staff. Easy and relaxing"
Cons: "Drink service was slow and infrequent"
Pros: "GOGO Internet is useless"
Pros: "After a long day of traveling they certainly knew how to make me feel at home. I was even offered some free wine which was a shocker to me"
Pros: "boarding was good"
Pros: "crew nice... but I chose an available seat and they re- seated me in a middle seat ... this is done to accomadate a person who books after me ??? I dont understand when they do this or why and would appreciate an email.warning me and giving some options if need to reseat ... I chose a seat when thete were many seats available"
Pros: "Always professional yet relaxed!"
Pros: "Once on board the crew was very friendly and tried to Ease thru the trip as best they could"
Cons: "When you make people wait for over 2 hours I believe that you should take and reward them for using your airline it was not their fault that they couldn't board your plane and make their connections instead nothing was done there were no half price tickets given there were no offers to go to other airlines there was no free breakfast for everyone that was on board or lunch. There was nothing that's not right"
Cons: "The Seattle airport needs to get it together and expedite the security process. So slow, some people likely missed their connection, and definitely most were at heightened levels of anxiety."
Pros: "The stewards were friendlier than most airlines."
Cons: "Wish they had tv screens behind the headrests."
Pros: "When landing in Burbank, we were able to exit the plane from both the front and the back! Since I was sitting almost all the way in the back of the plane, this made it very easy for me to exit the plane quickly. The plane also wasn't full to capacity, so I was able to have an entire row to myself!"
Cons: "Our landing into Burbank was very rough! We came in very fast and it was quite a scary experience."
Pros: "Friendly flight attendants, local beer/wine/food options featuring NW small businesses, on time departure, and almost a half hour early landing. Baggage claim at Burbank is always super quick. Great trip overall."
Cons: "Not charging me 100 dollars For a luggage that was 56 pounds"
Pros: "They held the plane for us due to the air tram malfunction at DFW!"
Cons: "2.5 hour delay no explanation"
Cons: "snacks provided"
Pros: "I was very appreciative that the cabin crew went through the cabin prior to take off to check that everyone was wearing a mask properly (covering mouth AND nose). I flew United a few weeks ago and had to politely ask the person next to me both on return and departing flight to make sure the mask covered thier nose. A lot of people in the cabin weren't wearing masks properly and the crew didn't seem to care."
Cons: "Cool AC, it was hot! AC barely working or set too low."
Pros: "Punctuality, professionalism, and overall excellent customer service. Every personal i spoke with was very helpful and pleasant."
Cons: "There are too many good flight times with extensive layovers not enough non stop flights at reasonable times"
Pros: "The plane was super comfortable"
Cons: "The crew of boarding was very rude"
Cons: "I hate pretzels. Another option would be cool"
Pros: "Yes! They were helpful and nice as well on the flight."
Cons: "Mhm.. Nothing."
Cons: "Delay of 1 h at Philadelphia to Syracuse !!"
Cons: "My tv didn’t work my WiFi didn’t work and no beverage service"
Cons: "Everything AA did nothing right."
Pros: "The crew seemed nice, they allowed me to board early."
Cons: "There was no entertainment because the system was not working in our area."
Cons: "It was a quick and perfect flight."
Pros: "Crew was good!!!"
Cons: "Food in first class had pretty much no taste."
Pros: "The flight actually arrived ahead of schedule!"
Cons: "The flight was canceled; why allow booking for a flight you plan to cancel. Ruined my plans and reason for flying."
Pros: "Attentive crew, generous drinks"
Cons: "I am not crazy about this plane. I had flat beds, but the ones that face each other in an awkwardly intimate way. Also miss the places to store the things I might need/want on the flight. All I had was the little drawer."
Cons: "No screens in seats or outlets for phones. Old planes. Never again."
Pros: "It was a quick flight! The crew was nice & the landing went smothly!"
Cons: "It was a full plane!"
Cons: "In 2 weeks, my husband and I had 4 flights with American and none of them went as planned. We endured flight cancellation, incomplete rebooking with another airline, rude customer service agents, multiple flight delays as well as multiple day lost luggage. Finally, it cost $2K more to get to my destination. Obviously not flying American again."
Cons: "Terrible rough landing for no reason"
Pros: "Wasn't full, plenty of room. Free booze offered!"
Cons: "Delayed, crew didn't help couple to calm their children and restore morale"
Pros: "The gate attendant was especially helpful in advising me how to pack my bag under the seat without having to check it. The flight was on time too"
Cons: "The Emotional Support Animal was flatulant the entire trip. I was gagging the entire trip from the smell"
Pros: "Room between rows Entertainment from St Louis to Phoenix"
Cons: "Flight was delayed"
Pros: "Extra coffee/tea available outside of the standard food times."
Cons: "The Crew Tried to take us from our seats so they could sleep in our seats. They tried to relocate us to the last row where the seats don't recline.they were very abusive and rude, we have it all on a body Cam and we'll lodge formal charges against American Airlines once we return to the States. Worse Trip EVER."
Pros: "Things were all right on schedule and the plane was very updated and clean. I was thrilled with the movie selections and the food was better than average plane food."
Cons: "Bathrooms were in rough shape, would have liked to see those serviced in-flight so those of us using the space to do night-time routines like brushing our teeth and washing faces didn't have to deal with someone else's mess."
Pros: "AA was great, the only issues we had was 100s of screaming babies and rude people that cut the line....Not much AA can do about that."
Pros: "The counter attendant was helpful in changing our seats so could sit together."
Cons: "The flight attendant when first boarding was extremely rude. We had a bag we brought on three previous legs of our total travel which was considered by all of the other attendants as a personal item. This particular attendant very rudely informed us it was not, and we needed to check it. When we tried to explain the previous flights she responded with “I just explained this to the other passengers...it’s not allowed.” We didn’t argue, and gave the bag to the personnel in attendance, but the tone for the duration of the flight continued."
Cons: "My husband started coughing really badly. I rang the call button to see if a flight attendant would come and maybe help me. Eventually, after about 6 minutes, he managed to control his breathing and still no flight attendant to be seen. Only after 20 minutes while distributing the meals, one of the attendants shuts the call sign of and continues. This is not the service we usually get from Avianca!"
Pros: "Staff was friendly, flight was normal."
Cons: "Diverted through a second security screening after landing in Miami from Kingston. We had only been sent a check in notification by AA for the first flight, which we opened the QR code and used to get on that flight. The scan however meant we had to have boarding passes ready and the QR code did not work for the second flight and AA did not send a check-in email for the second flight for us to use. We had to run back through the airport and check in for the next flight. Almost missed our flight due to flawed system."
Pros: "Crew was great. Courteous and efficient."
Cons: "For a long flight the entertainment options were pathetic. Also the flight was 2 hours late. And there were no chargers at the seats so that also limited the entertainment options. The food was too salty and fatty."
Cons: "Comfort of plane!"
Pros: "Good price Good communications during delayed flight"
Cons: "It's nobody's fault but i have a Delayed flight"
Pros: "Good TV's. Great service. Good food."
Cons: "It was long"
Cons: "Too cold on the plane"
Pros: "He crew. They were helpful and friendly"
Cons: "The delay and the plane was old"
Cons: "Good choices could have been better."
Cons: "20 minute departure delay. More than 30 minutes at baggage claim"
Pros: "This particular trip everything went as well as can be expected. I was upgraded to first on both legs, always a bonus. Crew was friendly and efficient. FYI, this was not AA crew and equipment, was the regional sub. But still, all good."
Cons: "I don't care for the shuttle from the main terminal to the remote. It's crowded and uncomfortable, even for a few minutes."
Pros: "I got an upgrade which was nice. The crew was friendly"
Cons: "Ran out of popcorn but really nothing"
Pros: "Very quick connection"
Pros: "plenty of leg room. very little turbulence. fight staff was very professional. staff was very responsive to assist me in finding my passport which I had left on the plane after I had left the plane and gotten to my connecting flight."
Cons: "I wasn't pleased with the snacks. I recommend changing to different snack options; perhaps fruit snacks or nuts."
Cons: " the "group system" boarding process arranges passengers in an aleatory way making the process totally chaotic. For instance last groups are the last ones to enter the aircraft and don't easily find space for the hand luggage. They have to accommodate bags under the front seat making the already uncomfortable trip more painful. Also this process may delay the departure time.  Food service is terrible. no options, specially for kids or people with food restrictions. Not even the payed ones offer healthy food alternatives.  No comfort at all for a flight that departs little before midnight and arrives at 7 am at its destination. They forgot about the pillows and blankets you find in other airlines.  at the end, when I collected my baggage I realized 1 wheel was missing from one of my suitcases. I informed the airline and 3 days later I receive an email saying that the airline is not responsible for damages that include wheels and other "baggage accessories" I did not rate the flight poor because at least it manages to arrive to its final destination..."
Pros: "Staff was friendly and flight was timely."
Cons: "Bad smell on the plane and 20 minutes of turbulence."
Cons: "The flight was delayed my baggage was charged when I use my credit card for the flight and the plan was very small"
Pros: "I managed to get a comfortable seating"
Pros: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."
Cons: "Air Canada has completely gone down the tubes and super quickly."
Pros: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Cons: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Cons: "Person sitting next to me brought on four bags and over head bins were full. This merged into my space which is too small to begin with. Boarding should control how much is brought into plane. Need more space. Airline travel is no longer fun. I wish the air line CEOs would ride in economy every once in a while."
Cons: "seat pitch pretty tight."
Pros: "Easy comfortable flight from yvr-sfo. Landed early do can’t complain."
Pros: "Flight attendants were courteous"
Cons: "We have to buy our own food"
Cons: "no entertainment"
Pros: "Nice flight attendants"
Cons: "bad food, no media screens, forced to download app"
Pros: "The staff on board the plane were excellent."
Cons: "The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road."
Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"
Cons: "I don't remember anything from sleeping too much."
Pros: "Had to rebook and was oven wrong information when I caked . Ended up paying for a new ticket"
Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Pros: "Crew were excellent, flight itself was comfortable once finally underway"
Cons: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Pros: "It was a fast flight."
Cons: "Leg room."
Pros: "Friendly staff, smooth flights"
Cons: "limited leg room"
Pros: "Short flight"
Cons: "Cramped seating"
Pros: "Clean well maintained aircraft, friendly staff"
Cons: "Not even SNACKS are free anymore on Air Canada!"
Pros: "Nothing because it didn't happen"
Cons: "When I got to the airport, the attendant notified me that my flight had been exchanged. No one notified me of this and I was still under the impression that my flight was scheduled as my itenerary in my latest email. It took two hours to figure out that United had changed my flight and booked me on a different one. Once again, without notifying me. Thank god they changed my flight to a later one or I would have missed it. By the time we figured out what flight I was on, I had to sprint to a different terminal because check in was closing in 20 mins. I arrived at the check in kiosk with less than 5 mins to spare. The experience was terrible and customer service from each Kayak, United and Air Canada. I also injured my back while sprinting between terminals wearing a heavy backpacking backpack. Would not book through Kayak again."
Pros: "The plane is spacious and comfortable. The crew is quite nice."
Cons: "Air Canada overbooks their flights. So if you don't pay extra for your seat, (even if you get to the airport 3 hours in advance), they'll just tell you sorry you are on standby. Which means I literally had to stand by the gate and hope for other people to not show so I could take their seat."
Cons: "There was no wi-fi!!!"
Pros: "The plane was very comfortable. There was ample room for carry on luggage. There was many options for entertainment. The staff was friendly. In addition, there was a good amount of food. Overall, very pleased."
Pros: "Quick and easy"
Cons: "Things Beyond your control as an airline... Two kids next to me vomiting for the last hour. And holy moly, Canadians from the Montreal area can talk! The entire flight was filled with passengers non stop talking. Not kidding. And apparently the norm is to say something and then repeat it four times just to be sure. I thought Americans were the most annoying talkers, turns out we have competition."
Cons: "Seats tight, very little leg room or room at all to move. Can't believe we now have to pay for a meal and to check our luggage! Male at departure gate in Palm Beach kept making announcement which could not be understood as he spoke very rapidly and unclear. Flight was delayed 45 minutes."
Pros: "When you plan travel over the Holiday season you expect hiccups and huge crowds and a lot of grumpy people in unrealistic hurries....his the me was not like that at all. Everyone was great except for security in Calgary!!! Don't know what the deal was but they set a record for the slowest I have EVER been in. It took so s almost an hour and there were not that many people in line...it was epic"
Pros: "screen and interface"
Cons: "back of seat/head rest uncomfortable, average food in very small quantities films not refreshed fast enough, same in and out flights"
Cons: "They didn't even let me check in. Spent 12 extra hours at the airports to get home."
Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Pros: "Boarding was extremely smooth. Staff were courteous, flight even left early."
Cons: "We have flown hundreds of times (including Rouge) and NEVER had I had my check in weighed. Evidently it was 2 pounds too heavy and they made me check it, despite it fitting properly in the overhead. If you have these "rules" then Rouge you need to be consistent about implementing them. Rouge seats are NOT comfortable. Absolutely no leg room and paper thin seats. No electrical outlets and a terrible movie selection. I really wish they'd go back to "regular" Air Canada flights."
Pros: "Crew was surly overall on flight. On ground they looked bored-one on first leg of flight seemed hung over"
Cons: "Changed my flight home do my layover went from 1 hr 30 min to 5 hours!"
Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"
Pros: "Very fast flight"
Cons: "In flight Audio didn't work"
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Cons: "The security at the airport kept calling me a prostitute and verbally harassed me at the secondary inspection room. They looked down on my because I'm an orphan. Plus my luggage got lost as soon as I landed on Vegas, the staff were rude to me and gave me attitude."
Pros: "It was on time"
Cons: "Food was not as good as american carriers and there were no movies. Also, no one told us that we would have to retrieve our bags and put them on belt so we had to go through line twice"
Cons: "The fight itself was fine. Not great. Not terrible. But the airline lost my son's suitcase and has been entirely unhelpful ever since then. Now we have been stuck in a foreign country without clothes and toiletries for 36 hours and Air Canada's "helpline" has been anything but helpful. They can not find any information on the location of the suitcase and hope that they will find it in another 48 hours. Rediculous!! I will never fly them again and suggest that you save your money, effort and vacation by flying with another airline."
Cons: "The announcement about turbulence were to much. Could have been way more subtle or shorter"
Pros: "It was better fright than expected. We didn't enough time to enjoy Canada airport . We made a onetime fright but took long wait at customs."
Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"
Cons: "In flight movie wouldn't even go full screen!!! Had to squint"
Pros: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Cons: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."
Pros: "Clean. polite crew"
Cons: "Flight cancelled; equip prob. Mgt of rebooking/hotel overnight, baggage, chk-in next day: chaotic; Staff confused. Next flight delayed @departure gait 1hr. TVs didn't work; no TV in flight. no fix or "sorry"."
Pros: "I was able to be put on later flights (my first leg was delayed several hours due to weather), but the staff either didn't have information and/or directed me elsewhere to obtain information. That's about all good I can say about the trip."
Cons: "Poor communication from Air Canada staff about when the next flight would be, moving us off the plane after it had to return to Victoria, only to send us back on within ten minutes or so."
Pros: "These are a work horse for the AC Fleet, no entertainment but it is a relatively short flight."
Cons: "First you changed my 830pm departure to a 2pm departure then you had me sitting in the airport for six hours with a flight delay. ....no explanations were given for the time change or the delays. Shitty flights shitty service. If I had more options I would never fly air Canada but I'm unfortunately stuck with you."
Cons: "Flight was cancelled due to mechanical."
Pros: "49mins verse 6hrs"
Cons: "small cramped plane.united airlines made us pay to recheck out bags on a connecting flight despite telling us we wouldn't have to."
Pros: "Short flight time"
Cons: "We were delayed initially because our jet was given to a different flight which had been delayed due to mechanical problems. Then our incoming flight was first from San Diego, then Los Angeles. The arrival was delayed several times. Then our boarding was delayed several times. By the time we we in the air, we were even later. The flight was so turbulent, there was no food or beverage service, which isn't important anyway since that has become a token gesture by airlines anyway. . If this was an isolated incident, I could ignore it but it seems that this almost always happens when I fly United."
Cons: "Boarding delayed an hour, and another one hour until takeoff. I was late for my meeting for an hour. :("
Cons: "They delayed the flight 4 times. Very unprofessional"
Pros: "Leaving this company in the rear view mirror"
Cons: "Everything was awful"
Pros: "- orderly boarding - calm crew despite many frustrating circumstances which delayed the flight"
Cons: "- Had to wait for catering to deliver carts before take off (this also caused a weight balance issue) - After carts were delivered, we were informed catering had forgotten one which caused more of a delay - While we were waiting, the plane started to become unbearably hot - After finally taking off, we were promised free Directv access for the delay but the entertainment was turned off 5 min into the flight due to technical difficulties"
Cons: "Delayed for hours, luggage was lost"
Cons: "Over 1/2 hr late and the worse la ding in history. Has this pilot ever la fed a jet???"
Pros: "Never again 1st class with United. Other than the bigger seat, really not much of a difference that would justify the added cost. I’ve been on many other airlines 1st class. I will say that with h United, it’s just not worth it."
Pros: "Lovely timing. Great crew"
Pros: "Had a great tailwind and plane arrived ahead of schedule"
Pros: "Crew was very nice"
Cons: "Cannot use a full size computer. Cannot change positions while seated. Not enough room for legs. Trays are tiny. Was very uncomfortable."
Pros: "Flight was short and got to gate on time"
Cons: "sat for about 20 min. before takeoff with no info"
Pros: "Fortunately as a passenger the economy flight area was very spacious due to low numbers of passengers. Which provided a comfortable seating space."
Cons: "The entertainment could and been a little more variable in the film range provided. But generally overall I had a excellent flight. Food was good. Crew were very good and I would definitely consider flying United on my next visit out and recommend that my family did. Thank you United."
Cons: "They cancelled my flight and made it seem like it was my fault. Took forever to speak to someone! I had to drive to San Francisco last minute because they cancelled the flight two hours before my flight!"
Cons: "I paid 6 dollars to watch TV but the headphones plug in wasn’t working well."
Pros: "Timelines of the flight. Very smooth flight"
Cons: "Lack of good audio selections. I was rather disappointed with the tracks selections."
Pros: "Flight crew, flight, getting to plane and retrieving baggage"
Cons: "Seats could be a little more comfortable. What food? Pretzels? Oh boy. Delay was frustrating (especially as I had one on way out.)"
Pros: "United - standard and expected fare!"
Cons: "How can they put you all inside a plane, pull out from the gate and then talk about gate delays for 45 mins? Another 15 mins on holding pattern. All this hoopla for a 45 mins flight!!"
Cons: "Being 4 hours delayed"
Pros: "Good experience with United. I don't usually fly with this airline wi I was kinda hesitant, but it was ok."
Cons: "I don't like that there is no free in flight entertainment."
Cons: "Delay getting off due to weather the crew said. This flight was very mediocre – seat was tight, crew were not very social or pleasant. Captain did keep us posted and was apologetic and kind."
Cons: "Delay delay,?and delay and delay Poor communication from personnel Confusion thruout They are on a downward spiral Horrible seats Cattle drive"
Pros: "Crew was very kind, helpful, and informative."
Cons: "Outlet doesn't have USB slot for charging."
Cons: "Delayed hours and hours. Terribke trip. Never again."
Pros: "The flight attendants were polite and friendly on this leg."
Pros: "Arriving to my destination."
Cons: "The flight crew was rude, walking through the aisle sounding bossy, not courteous. I've flown united in the past and not had issues but on both united flights this trip, highly disappointed in the experience."
Pros: "Was able to fly standby and get home earlier. Crew member was nice and friendly."
Cons: "Small plane with limited overhead space, so had to check my bag which caused some confusion in Burbank because my bag like similar to another passenger's bag. Limited food choices. Bought prepared lunch, but wish I had more choices."
Pros: "Easy to board and everyone very friendly"
Cons: "Nothing negative to say"
Pros: "Overall flight was good. Unknown why it was delayed would have been nice to know. no food or entertainment on board so not fair to rate. Thank you"
Cons: "My missed / delayed luggage."
Cons: "This is the second time I have had a flight flat out cancelled to Burbank from SFO for blurry reasons. I was told it was an air traffic control issue. I was re-routed to LAX, which defeats the entire purpose of booking this particular flight."
Pros: "Polite flight attendants"
Cons: "Less organized boarding of carryon items. Other legs of my travel had gate checked cartons in advance for the last boarding groups instead of just having us try to load it all first when their clearly was not enough rokkmin the overhead bins for everyone."
Cons: "Flight was delayed by two hours to wait for crew that was delayed elsewhere as they were coming off duty and had to presumably fly them back to Burbank so our entire flight was held to wait for them."
Pros: "The crew were very kind and attentive without being overbearing. They were helpful."
Cons: "I did not like how my boarding pass for a ticket I had paid for long in advance had a 'see us' note about my seating. The counter attendent waltzed in after boarding had already started and treated the issue like it was a joke. I ended up seated in between two hot messes of people which made the flight seriously uncomfortable, there were no other options supposedly for me. There weren't even options for me to pay the outrageous pick a seat option when I was doing my preflight check in 24 hours in advance."
Cons: "Didn't take the flight. I want a refund!! You cancelled my flight and I couldn't take later flight. I had to buy a new flight from AA for $255 to get home in time for work. Please refund me and call at 585-727-9282"
Pros: "Everyone was very polite and easy going. Definitely kept me comfortable(:"
Pros: "Plane was clean and crew was helpful and professional."
Cons: "Flight was not on time."
Pros: "Looks like almost all flights were delayed here. However we were abke to be rerouted yo catch connecting flight thanks to the quick thinking of service staff at terminal. Food/free snack was lacking. Some staff seemed a little short and less attentive. Leg room is a joke with coach."
Cons: "Delay delay delay of flights. I need united to have planes ready on standby in case of delays. This is a serious ongoing issue that no one in planning is paying attention to. So PAY Attention! Will someone please hire a snack maker that can make good low salt, healthy snacks?!"
Pros: "The variety of things to do while I waited to board."
Cons: "There was nothing I did not like."
Pros: "Customer service who helped us switch flights from Burbank to LAX was helpful"
Cons: "Booked and paid for a flight for 4 had no seats, put on another flight that was delayed for 5 hours. Sat in Denver airport for 6.5+ hours with small children. Could not get seats together on second flight"
Pros: "Comfortable. Crew was pleasant."
Cons: "No complaints."
Pros: "I didn't like the flight cuz I wasn't on it..."
Cons: "Father in hospital tri d to change flight ... 250$ change fee for a 130$ ticket is stupid"
Pros: "Everything was fine"
Cons: "Hour long delay."
Pros: "Able to reserve later connection"
Cons: "Got to destination very late"
Cons: "Four hour delay"
Pros: "Once we got going, the flight was quick"
Cons: "We were delayed multiple times! We were late to our car rental and cost us 3x as much to make a new reservation, cause our original rental place was closed"