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YYJ - CMH

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Victoria (YYJ)
Columbus
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Top 4 airlines serving Victoria Intl to Columbus

Scores according to KAYAK customer reviews

7.9
Delta
Overall score based on 29,577 reviews
8.1
Boarding
7.8
Comfort
8.5
Crew
7.8
Entertainment
7.5
Food
Airline reviews

Cons: "Everything was great"

Pros: "Plenty of room and everything was on time!"

Pros: "The space between passengers."
Cons: "Nothing it was perfect."

Pros: "crew was exceptionally kind and helpful. I felt they really cleaned up, sanitized, even participated sanitary clothes and hand sanitizer to everyone."
Cons: "Nothing, perfect. better than expected."

Pros: "Crew was friendly and efficient. The flight got in slightly early. Baggage was swiftly delivered after our arrival."
Cons: "Very little legroom. I would have appreciated a small lunch item, beyond a tiny bag of almonds or two small cookies. But this is where we are these days with air travel."

Pros: "The gate agents and flight crew were very accommodating."
Cons: "I was extremely annoyed that TSA Pre-Check was unavailable at Terminal 2 at 8:15am. This is unacceptable and not the TSA's fault. I fault the airline for this oversight. Delta needs to communicate better to the passengers if there is a possibility of this service being unavailable at an airport."

Pros: "Flight was cancelled - we were moved to an Alaska Air flight. That is why all of the NAs. What was good is that the moved us to another flight in a timely manner. Also, the gate attendant kept everyone informed of what was happening."

Cons: "Even the baggage was quick (highly unusual for Columbus, Ohio)! Everything went smoothly."

Cons: "Person next to me overflowed into my seat…"

Pros: "Although the weather was sketchy and the flight was delayed about 2 hours, the actual flight was much smoother than forecasted."
Cons: "First time I've experienced a boarding procedure that seemed disorganized."

Pros: "Departed on time. Very courteous crew."
Cons: "Nothing."

Cons: "The floor of the aircraft was cold!"

Cons: "Crying baby"

Pros: "Immagration was fast and organized didn't take long to move through customs. Quick and smooth"

Cons: "Was not allowed to check in even tho flight was delayed. Horrible!"

Cons: "It was a late flight and didn't see the flight crew much at all"

Pros: "Quick and easy"

Pros: "Excellent crew, snacks and coffee, comfortable economy seats. Plane landed 15 min early. Bags beat me to the carousel."

Pros: "Generally, Delta is cleaner, their terminals are much nicer, and the experience is better than one with American and United. I wish they had more direct flights to my normal destinations--I'd fly with them more!"
Cons: "Someone unloaded a lot of crumbs on my tray table and they all got smooshed on the back of the seat between the tray table and chair. It was pretty nasty. (The tray table was clean, the back of the seat wasn't. Please be nasty.)"

Pros: "Gate Agent was extremely helpful and compassionate regarding making sure our family (traveling with adolescent children)was accommodated ."

Pros: "On Time, comfortable seats, good coffee and mixed nuts, smooth flight and landing."

Pros: "It was short and fast."

Pros: "They were quick and efficient."

Pros: "I will always fly Delta. I have tried other airlines and they don't conmpare to Delta's service"

Cons: "The lines were so long in Palm Springs that myself and about 8 other people missed the flight. I arrived 1.5 hours before my boarding time."

Pros: "Very comfortable and didn't feel cramped. Quick flight."
Cons: "No choice in snack and I couldn't eat what I was given. Staff appeared checked out and not bothered. No entertainment but it was a quick flight."

Pros: "Female flight attendant was incredibly personable and had a bubbly personality. Definitely made you want to smile"

Cons: "Not enough room. Could have better technology and better food choices."

Pros: "Great"
Cons: "Too many announcements"

Pros: "Always nice to be on an American plane out of an American airport.....SO much more professional. :))"

Pros: "The initial boarding process was quick, smooth flight"
Cons: "I've never had a flight wait over 30 minutes past departure got other people to make a connection and get on to this flight. Seems beyond normal and wrong to those that were there in time and on the flight to support an on time departure"

Cons: "For the second consecutive Delta flight, one at LGA, one at JFK, (it’s never happened on any other airline) TSA pre-check was closed and over a dozen agents trying to upsell the CLEAR program were working hard to get people to spend $175 not to wait in the resulting one hour long line."

Pros: "Had tv & movies available but kept losing signal"
Cons: "Terrible turbulence. Very rough landing. No beverage service. Late taking off."

Pros: "Kept on time."
Cons: "The flight attendant was completely rude to me when I was getting a pacifier for my baby out of my luggage during boarding and all of the captains announcements were garbled, rapid and unable to understand."

Pros: "The crew and service were outstanding, seat was comfortable."

Pros: "I was going for weekend trip and because of delays I would've been there less than 20 hours. But Delta was terrific in giving me a refund and essy to work with via Twitter. 2 hour phone delay but they called me back to complete refund."
Cons: "Chaos at gates. Changed gate 3 times. No real updates."

Pros: "movie choices are great"
Cons: "the people sitting behind me kept talking about dying from the aircraft, it makes me uncomfortable."

Pros: "Even with the weather being bad, the flight crew handled the situation really well. No one on the plane freaked out which was awesome, so I'm happy with the way they handled it."
Cons: "The weather was pretty nasty so we had to be re-routed to Cleveland to get more gas before landing in Columbus. It definitely wasn't the airline's fault, but it still was annoying. Thankfully I didn't miss anything!"

Cons: "Super delayed. Sat on runway for 2.5 hours"

Pros: "I love the new snack choices! Way to go Delta for offering Kind bars now!! This is awesome."
Cons: "Tiny old plane, props blocked my window view, no entertainment system."

Cons: "Because we were diverted to JFK for "Weather" even though LaGuardia is only 9.6 miles away, and it was 11:30pm by the time we landed. The only flight to Manchester was the next night and would have gotten us to Manchester by 6pm. I had to rent a car at midnight and drive the four hours to be able to attend the reunion I was flying up for."

Pros: "We took off and landed early. The crew was wonderful and the snacks were exactly what I needed."
Cons: "We landed early and were stuck waiting on the plane for an hour and fifteen minutes for a gate to open."

Cons: "Delayed flight, mechanical"

Pros: "Excellent. Smooth staff. Lots of humor and smiles"
Cons: "No entertainment except paid WiFi."

Cons: "See above."

Pros: "I was very grateful to have made this flight on standby."
Cons: "Someone has to sit in the seat next to the restroom. Had I a choice in the matter, I would have preferred to sit elsewhere. But as I said, I was grateful to have made the flight, and arrive at my destination a mere 3 hours late."

Pros: "Got on earlier flight as standby."

Pros: "Cookies"
Cons: "Late"

Pros: "This doesn't really have to do with Delta Airlines however it does affect my experience. I had a very rude TSA agent speak to me na very degrading tone prior to boarding the plane. This experience affected my travel experience with Delta. I realize this person is not a Delta employee however the rudeness that I experienced affected my travel experience."

Pros: "I felt really well treated. A guy even came for us to board because we were with a child"
Cons: "I have no complains about it at all"

Pros: "We arrived where we wanted to go"
Cons: "Separated my son and I into middle seats. Made us sit on the tarmac for 30 minutes due a completely predictable issue. We should have been allowed to stay at the gate. Seating is horribly cramped. Less that friendly flight attendants. Arrived late on a red eye in perfect weather. Otherwise delightfu"

Pros: "Always a pleasure when flying with Westjet. Crew is always better than Air Canada"
Cons: "Update the seats please. They are so old and there was no cushion"

Pros: "Just a nice easy flight with zero issues"
Cons: "I can’t think of anything"

Pros: "Crew was nice. Hard landing,cramped seats"

Cons: "Our trip got completely rerouted - we are still in Edmonton and expected to be with family in Regina a couple of hours ago. :((("

Cons: "Seats too narrow."

Pros: "Flight was excellent. Crew was very courteous and very friendly."
Cons: "The only thing I wish I had more was more other options for fluid besides water."

Pros: "Great crew. Excellent flight and we were even early arriving!!"
Cons: "Could not recline seat in row 30"

Pros: "safety first."

Pros: "The crew filled up my reusable cup instead of using a single use one for my drink. They were very friendly and great."
Cons: "A lot of single use plastics are used on the flight for food and such. It is very wasteful. It would be great is WestJet could find a way to lessen their plastic foot print"

Pros: "on time"

Pros: "Crew"
Cons: "Poor service before boarding."

Pros: "The flight attendants were nice"
Cons: "Delays are common yes, but the “system” to re-route or re book was a horrid FAIL. I’ve never encountered such inefficient system for something so common as a flight delay. Made a call to Expedia to make changes to hotel reservations and never got the call back for confirmation of requested changes."

Pros: "On time. Smooth."
Cons: "Cramped seating"

Pros: "Crew was amazing."

Pros: "Short flight, great staff. No food or entertainment, so no rating"

Cons: "Delayed flights"

Pros: "Pretzels, Biscott cookies still passed out along w free beverages. Free Entertainment on westjet wifi good too!!"

Pros: "Boarding etc was all fine."

Cons: "Flight crew was rude"

Pros: "Excellent crew and customer service"
Cons: "The flight was 40 minutes late and boarding took 40 minutes."

Cons: "No sink in the bathroom...gross. Also, very very small seats."

Pros: "Friendly service. On time"
Cons: "Not a direct flight"

Pros: "The crew were very amiable and one member in particular was quite funny during the seat belt demonstration. First one I've paid attention to the entire time."
Cons: "Plane was freezing cold and seats were quite uncomfortable."

Pros: "Fun, friendly crew on a boring routine short haul flight."
Cons: "Entertainment system was down."

Cons: "So there was a problem with the aircraft. Some cargo nett8ng was broken so they had to move the baggage from the rear to the front hold. The pilot can on to inform us of what was happening, assuring us that our baggage would arrive with the flight. B7t not surprisingly they lied and about 30 ppl didn't get their luggage. It never made it on the flight and won't be until the following morning. So I have no clothes. No jacket for sub zero temperatures. It would great if they could at least tell us that there will be a problem. Not lie I'm not impressed. I'll do my best not to fly westjet again."

Pros: "Crew were amazing"
Cons: "Loading was an absolute disaster, never seen it so slow before"

Cons: "Late landing as usual and YEG's ground crew wasn't ready ... also as usual."

Pros: "No comments"
Cons: "Everything"

Cons: "How is it that in a 5 hours flight you don’t be get any food for free? You have to pay for every meal. And the entertainment system isn’t only available through the west je to app but i didn’t know that until I board the plane wtf"

Pros: "I enjoyed the WestJet app for movies. Really great for me and my daughter. Also the McDonald’s coffee ✅"

Pros: "The people, the timeliness, the attitudes - all were great!"
Cons: "The choice of snacks could be more healthy - veggie cup and hummous maybe!"

Pros: "We are still going"
Cons: "Changes, changes, changes and delayed one day"

Pros: "On time"
Cons: "Nothing"

Pros: "Selection of entertainment good."
Cons: "Last minute seat changes at loading time. Seats must have been randomly selected because couples previously seated together and on the same locator number were now separated. Many of the couples and family members were left to work with other travellers who were facing the same situation. Families with children?"

Pros: "Staff friendly and efficient."
Cons: "No Entertainment system which was a huge deal for my partner, but I read my very good book and talked to my very nice seat partner."

Pros: "left on time"

Pros: "I like that it wasn't a huge plane"

Pros: "Great service. Friendly. Connections are well timed so you dont have to wait long to transfer."

Cons: "Flight was late and kept getting later as the day wore on. Nobody seemed to know how late we were ultimately going to be and why. Missed my meeting."

Pros: "One of the best flights I have had. On time, Great service and excellent entertainment system. Plus seat had lots of room as well"
Cons: "Nothing"

Pros: "It was a good flight. Comfortable and on time."
Cons: "I rated food low as there wasn't any nor did I expect it. No problem."

Pros: "The staff was nice, they were very professional, efficient, and friendly, The seats were comfortable the plane was clean."
Cons: "Some of the announcements were a bit fuzzy."

Pros: "Crew was great!"
Cons: "Small seats. Nonexistent food and entertainment option are all self provided"

Pros: "Airport Terminal waiting area was nice."
Cons: "Changed planes, changed seats after paying for advanced booking. Service was poor, cabin was hot."

Cons: "Got there 2 minutes after check in closed and wouldn't let us fly"

Pros: "Flights were on time"
Cons: "Bad landings"

Pros: "Great pilots, helpful & friendly crew. Appreciate WestJet humour. Smooth fast ride."
Cons: "Plane could use a good cleaning. Windows and table smudged and dirty."

Cons: "Crew dealt with a rather large passenger who wanted to upgrade to a larger seat. He had done so before on westjet but was told the option wasnt available once he had boarded. I thought the flight attendant crew chief who deal with him was rude and did not display any creative thinking to addtess this very uncomfortable passengers request."

Cons: "If they can’t serve beverages. Can we be allowed o e water bottle through security?"

Pros: "The crew was friendly, the cabin and bathrooms were very clean and the separation among passengers was unexpected and great"
Cons: "My flight was laid over due to weather so it may have been helpful to get a new boarding pass as we left the cancelled flight and maybe a voucher to help with hotel & food."

Cons: "The crew was rude, we left over an hour late due to human error, there was no food for sale and the internet was down"

Cons: "i was on a commuter jet for 2 1/2 hours which was cramped and uncomfortable. no wifi or any entertainment. we sat on the tarmac when we landed for approximately 10 minutes even though we were not early."

Pros: "Flight was mostly empty and it’s a short trip."

Cons: "The flight sat on the ground well over an hour after landing. No gate was available. Many missed their connections. Miserable."

Pros: "Boarding priority for infants"
Cons: "Food was pretty bad quality wise and some of the crew members were really short tempered drill Sargents who were in a very bad mood"

Cons: "Super hot inside the cabin and little we could do to lower the temp"

Pros: "The 2 flight attendants who continued to work this flight were amazing. The gate agent in Phoenix was also great."
Cons: "7 hour delay initially because of a mechanical problem, but massively exacerbated by an inability to find crew. Disappointing...."

Cons: "My seat was disgusting when I went to sit in it. Then I discovered the seat was broken. 24A"

Pros: "flight took off exactly on time & arrived on time"

Pros: "Arrived on time"

Cons: "Plane was too warm during flight. Aisle is narrow, seats are semi-hard. Lav needed attention (ran out of towels)."

Pros: "Comfortable cabin temp, great in flight entertainment, and excellent flight attendants."
Cons: "Nothing actually. It was a very enjoyable flight."

Pros: "Early arrival!"

Pros: "Very nice new plane."

Pros: "Quick flight"
Cons: "Getting through security at O'Hare was horrible. My plane seat was too upright and felt like it was not bolted to the floor properly."

Pros: "Quick flight, great crew, orderly boarding. Updates to gate were clearly communicated"
Cons: "Very annoyed at "Basic Economy" being a thing. Annoying way to get more $ for the same seat. Avoiding any airline with this status."

Cons: "British Airways/American Airlines lost/delayed luggage again! Then send an email in the middle of night with a link to schedule home delivery of the luggage that was valid for 4 hours only. It is clearly an attempt to cheat out of their responsibility of home delivery of the luggage that was delayed the second time. Poor, poor service by American Airlines."

Cons: "The crew was very disappointing!!!!!!"

Pros: "Good boarding and on time departure."
Cons: "Very uncomfortable seats and spacement between the seats too small and you feel very cramped specially when the person in front of you reclines his seat you can hardly move."

Cons: "No overhead space"

Pros: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Cons: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."

Cons: "Waited an extra 30 minutes for luggage to be loaded. Every American ( British airways partner) flight we took was delayed."

Cons: "I guess I was lucky to get a seat at all, since this last leg of my itinerary was deleted from my ticket when I got to the airport. So my bag couldn't be checked through, and they wanted to charge me for it even though it was a connection to the international flight I had just taken. A truly dreadful experience."

Pros: "DCA based AA gate agents were awesome. We were booked on a flight that was delayed, turned out there was a flight about to depart (it had been delayed 2.5hrs due to weather), but was departing prior to our reg scheduled flight so they put us on standby. No doubt the crew was also columbus based and eager to get home...as they did. Couldn’t be more pleased to get home"

Cons: "Seats are cramped"

Pros: "40 minute flight, on time, no complaints."

Pros: "This plane had more legroom than our international flight which was strange but at least it was better."
Cons: "See prior response"

Pros: "see above"
Cons: "see above"

Pros: "Smooth takeoff and landing. The seats were comfortable for a 3 hour flight."
Cons: "Stuffy on the plane. This might not be the airline’s problem but it was hot and the air vent didn’t cool me down."

Pros: "As usual, the Cathay Pacific staff were awesome and very professional. Never hesitated to serve the passengers with infants/kids and elderly people. My overall experience was great!! Thank you to all staff!!"

Cons: "Have to pay for wifi use. Entertainment used to be included in flights and was apart of your airfare."

Pros: "The plane was very comfortable. The steward as very helpful - just a cup of coffee when I entered the plane - but after nearly missing connections, it was very welcome."
Cons: "The flight was perfect."

Cons: "Check in at Paris took 2 hours to get through passport control and baggage pick up."

Cons: "A lady in AA counter at AA DFW counter. She was rude and not helpful. at all."

Pros: "Flights lately have been a huge disappointment but American Airlines was great! Crew was so pleasant and helpful,food was good and the "entertainment" was too! I'll definitely fly with them again!"

Pros: "Bridget was managing the cancellation lines with finesse, compassion, and urgency. She was a star! The rebooked flight was fast, comfortable, and landed early."
Cons: "Previous flight was canceled and forced us to stay in DC an extra day. Watched flights continue to arrive and depart from our hotel room. Rebooked using the mobile app but could not check in on mobile or at the kiosk. Waited in line for almost 2 hours for AA to simply check us in and print passes. The flight did not get catering refreshed after landing in DC so no refreshments or snacks were offered during the flight home."

Cons: "I'm pregnant, and didn't have time before my connecting flight to get food at the airport. I was sitting near the back of the plane, and was ready to purchase food. By the time the cart reached my row, all the food options were literally sold out. I ate the free cookie and had some apple juice, but wanted something with some protein. I guess I'll remember to pack more snacks next time."

Pros: "Awesome crew. On time."

Pros: "worst experience. Airplane people not so good"

Pros: "Crew was nice"

Pros: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Cons: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."

Cons: "The seats were so old, I didn't have a screen to watch movies on and it was really really cold"

Pros: "It was a fairly routine flight. Could use a more substantial snack for a four hour flight."
Cons: "While waiting for our baggage in Phoenix, we noticed a few random bags with tears, rips and clothes hanging out. Then we saw our suitcase. The zipper was torn away from the lining so that it no longer closes all the way. There items hanging out of the gap. What was happening in the basement that caused at least 4 damaged bags?"

Pros: "the plane, a 380, had comfortable seats, fewer occupants, more and easier access to bathrooms, did not like the larger plane I flew on going to Australia, it held 700 persons could physically reach the lights and when on, they didn't disturb anyone vegetarian food was delicious and nutritionally sound and varied love the soft blankets"
Cons: "not a very good choice of current movies"

Cons: "Old Equipment"

Cons: "The plane crew was great. The ground crew in Paris was terrible. They were so rude and unhelpful."

Cons: "Unprofessional, rude, unorganized, & just ridiculous!!!!"

Pros: "The flight attendants were not only exceedingly courteous, but they also knew how to put their guests in a good mood. They had fun with their job, which put me in a much better mood than I would have otherwise been in. Also, flight was efficient."
Cons: "Not much to dislike, good all around. We left the runway a bit late, but I'm guessing that wasn't anything the crew could control."

Pros: "Really appreciated AC getting us on an earlier flight as our scheduled flight was delayed over 2 hours due to weather."

Cons: "Air Canada has completely gone down the tubes and super quickly."

Pros: "Smooth ride"
Cons: "The food. The technical difficulties with entertainment. The red wine that landed on my clothes as the stained bottle was given to me"

Cons: "Flight was more than 2 hours late - same as the flight from Columbus to Toronto when we left- the ground crew did not know or care where the plane (a replacement craft) was coming from or when it arrived and let it sit on the ramp for about 15 minutes before marshaling it in and the seats we got after waiting all that time were excessively worn and felt like we were sitting in bowls. The logistics either of Air Canada or at the Toronto airport for domestic flights stinks. I will try to avoid both in future."

Pros: "Air NZ part of flight great. Air Canada leaving 1hr late and announcing not enough space In cabin for everyones carry on just caused anxiety for passengers esp re making connecting flights in time"
Cons: "air nz food, blankets, entertainment choices"

Pros: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Cons: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."

Pros: "Not much."
Cons: "1. Broken arm, asked for 1st pre-boarding. Was told, “it’s over there”. That’s it. By the time I got on everyone in my section was already on. No one helped me w my one backpack, watching me struggle. 2. The crew appeared to hate their jobs. Scowls and general poor attitudes. 3. Food. Airline food in general is not good. However, this stuff was barely edible. Terrible. 4. Information. None. I had to use the APP to get any info. My connecting flight was almost 4 hours delayed - w NO info. In fact, NO GATE AGENT the entire 4 hours. After finally boarding my flight, the captain apologized for the delay because of a two hour delay in another city. Numbers don’t match - sorry. Then he announced we needed to di ice. No problem. Safety first. He said no longer than 30 minutes. One hour later we were on our way. Overall, I was extremely disappointed in my experience with Air Canada - very disappointed."

Pros: "Good flight, great crew members. Seats were comfortable and there were good entertainment options."

Cons: "seat pitch pretty tight."

Pros: "Overall not bad."
Cons: "Flight delay, tight seats."

Cons: "No vegetarian options"

Pros: "The leg room in basic economy was great -- especially compared to other airlines. In seat entertainment was free."
Cons: "Entertainment movie/TV programming was limited (not live television)."

Pros: "The staff on board the plane were excellent."
Cons: "The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road."

Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"

Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"

Pros: "Crew were excellent, flight itself was comfortable once finally underway"
Cons: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."

Pros: "Short flight"
Cons: "Cramped seating"

Pros: "Got a free upgrade to economy comfort, very pleasant short flight."
Cons: "A gate labeled A9 should not be in terminal B"

Pros: "The food was pretty good!"
Cons: "*The in-flight entertainement required you tonise your own mobile devices, but locks "premium" content (movies) and forces you to install an app to view it - which you can't do once your on the plane and have no wifi. Also, there's no way my iPad would've lasted 7h without a charging port anyways..."

Pros: "the seat i chose, on the aisle, was a good one, and the flight stewards were excellent, seeing to the needs of passengers."

Pros: "Crew was friendly."
Cons: "Boarding is horrible. Fees for taking bags cause everyone to carry-on and with too much on board an everyone has to wait while they transfer excess bags to beneath the plane. Food is poor. seats are cramped."

Pros: "At the boarding desk staff were not giving satisfactory responses on delayed flight. Our flight was late by 90 minutes. No proper reply from person at boarding gate.."
Cons: "Behavior of the staff at desk"

Pros: "Normal quick flt."
Cons: "Nothing really, pretty standard."

Cons: "Flight was delayed for 1 & a half hours. no explanation. Was an hour flight to Columbus but we had to wait 45 minutes for our checked baggage because Air Canada didn't have enough people on staff. Our wait for baggage was almost as long as our flight. Everyone was really mad not just us."

Pros: "Good boarding procedure"

Cons: "Flight kept getting delayed without announcements or explanation. Seating is real tight with not enough seats in the commuter area"

Pros: "it is on time no hassle every things is smooth"

Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."

Cons: "Horrible to say the least Never made it to Toronto"

Pros: "with more than two hours delay and they changed the gates with little or no notice."

Pros: "Nothing"
Cons: "AC Ticket attendants were unbelievably rude."

Pros: "Crew was surly overall on flight. On ground they looked bored-one on first leg of flight seemed hung over"
Cons: "Changed my flight home do my layover went from 1 hr 30 min to 5 hours!"

Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"

Pros: "The flight was comfortable, the food was good and the in flight entertainment options offered a good variety of recent releases."
Cons: "It was late. Again. Each of my Air Canada flights have been late and boarding was a mess."

Pros: "Very fast flight"
Cons: "In flight Audio didn't work"

Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."

Cons: "The wait for security into the terminal in Toronto was absolutely ridiculous. And then I realized they only had 2 doors out of the 5 open???? For over an hour and a half? I could have missed my flight had I not found someone who let me get in line with them. 20 people DID miss the flight. Absolutely ridiculous. When we asked security if we could be expedited they said we had to take it up with Air Canada. So here I am taking it up with you. And then when we finally DID get to Montreal, we were taken to the international terminal. How does that happen??? This delayed me even more, causing me and the entire plane to wait while they figured out what to do with us. Because of these mistakes and delays, I missed the final bus that would have taken me to my final destination. I had to spend 175 dollars on a hotel because I was stranded. I am a student. This is no small fee to pay. I would like to demand that I get at least that amount in reimbursement for this HUGE mistake."

Cons: "We were stuck at the back of the plane with the kids who don't behave."

Cons: "2.5 hour delay and this seems fairly standard with this airline. Going to Toronto we had two long delays and one cancelled flight."

Cons: "Boarding area was a nightmare - hot , miles and miles of walking to get there, and crowded. The system for check-in is the stupidest i have ever seen - we were asked to scan passports and boarding passes then stand in a crowded area to wait for names to come up on an electronic board that could only be read from the front of the room. Who thought of that????"

Pros: "Flight crew was great."
Cons: "Delays--nearly an hour with both flights. AC was not working well on CMH-Toronto leg. We were told one unit was out."

Pros: "No delays nice flight"
Cons: "I was very unhappy at check in area, long queue to check in then at the baggage area I was told by a staff member to put the baggage onto the scales then lift it onto the conveyer belt I am a 74 year old senior and I had great difficulty doing this and I was very annoyed as the staff member watched me struggle but did not offer to help. A kind passanger assisted me. This was even more annoying as I had to pay $25:00 + tax for my case."

Pros: "On time"

Cons: "Flight took off over 3 hours late. Worst part was online check in on United website wouldn't work 24 hours before the flight. So when we got to the airport they didn't confirm we could actually get on the flight because it was oversold until 7:30pm, 2.5 hours after our scheduled flight. We arrived to a wedding 15 mins before the place closed."

Pros: "Food has to be paid for on board- and the quality is not that great. Friendly staff willing to please"
Cons: "Flight was delayed by almost an hour from Calgary to Toronto (technical - computer issue). On the return flight from Toronto, the flight was also delayed (seat issue)."

Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"

Pros: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Cons: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."

Pros: "Good attention by the crew. Cleaner than airlines rom the US in recent years. Good entertainment assortment."
Cons: "The buttons on the screen in economy seats for controlling the entertainment are less effective. too small, and sometimes a bit off. Tying to control during a light chop takes quite a bit of effort (A330)"

Cons: "Baggage claim at final destination was a complete mess. I went straight to the baggage claim area after our flight and never saw any baggage come out at the designated carousel. Checked with the baggage office and they apparently don't work with Air Canada and sent me to their check in desk where no one was available. Customer service was only able to fill out a form listing me as missing my baggage and tell me to head home. Had to return to pick up my luggage the next day, but the Air Canada manager couldn't even tell me if the baggage would have gone to the baggage claim carousel or to the check in desk, because it seems they have no established protocol. With it being such a small flight (only around 10-15 of us total on the plane), it seems like a brief announcement of where our luggage would be could have saved people headaches. Being small seems to be an issue where the airline itself doesn't have any real established protocols or a substantial presence in the Columbus airport at least. So overall, not impressed with the management when checking in or out in the actual airport."

Pros: "Good air steward."

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COVID-19 information

Safety measures for airlines flying from Victoria to Columbus

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Daily cleaning, installation of cabin HEPA filters on flights from Victoria to Columbus

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