Kelsey our pilot was fantastic. Really enjoyed the convenience of flying from Vancouver Harbour. Thank you Harbour Air!
The move to foreign ownership (well, 49%) plus a new CEO that comes with a mainline carrier’s mafia mindset of shaking down his customers for cash has degraded Harbour Air’S once stellar service. The front line staff (though lovely as always) have little autonomy now. Layer on higher fares, more restrictions, up to $5/lb for extra luggage… the list of awful changes goes on. I, with others, travel for business and financially supported the airline during the pandemic, only to see the value of Quick Tickets go steadily down the drain. Examples: $300-ish one-way ticket is now non-refundable, mega restrictions on changes, and lowered baggage weight. Really? I could fly Vancouver-LA for about the same price and Air Canada would have fewer ticket restrictions. It’s a shame.
Great ride. Much easier than the Ferry. Loved the view.
It was really good. Excellent communication and care. I will definitely be flying Pacific Coastal again!
Service was superb, great gang Ya's have out of Prince George, BC.
Kayak was the problem! The tickets we bought did not allow for carry on or checked luggage and we ended up paying more for those services than the tickets! The paperwork Kayak provided for the receipt left the luggage policy for Westair intentionally blank. This was intentionally decietful on Kayak's part. Our additional cost was over $400.00! I will be calling customer service today asking for refunds and I will keep you informed on any review sites as I can. Keith
Leaving the same day as planned would've been better
No internet, not even westjet connect makes for a boring flight
I like the web site, prompt notifications, website checks in process, and airport check in. The flight attendants are attentive and polite. The return flight was 2 hours late and reason vine doesn't sound like an unplanned and unexpected issue (scheduled plane maintenance).
Good, a bit cramped in the seat as my neighbour was a bit large
From vancouver go calgary nd vice vetsa fligjt was delayed
Asked to cancel flight 6 days in advance of flight back to St. Louis, MO. Would not allow. No credit either.
Crew was nice especially by North American standards. Bad good. No entertainment screens. Terrible WiFi
This flight was better than the first. Two of the flight attendants were wonderful at supporting m through nausea and vomiting through the flight. No tv, no food, very interesting. I’ve never paid for wifi (just the $3 chatting) until these 2 flights. This experience has changed my opinion on layovers. Idk if I’ll ever do one again
Not the greatest experience everything was pretty mediocre. My seat was by the washroom in the aisle and was not located well as everyone past each other people were right in my seat and space.
Flying with Air Canada is still better than the discount airlines like Flair. The seats are more comfortable and the on-board entertainment is better, with each seat having a built in screen and lots of content to watch. Onboard WIFI is also great to have, as well as plugs for charging. I think passengers in general are getting better at not bringing too much luggage onboard, and Air Canada is better at managing this without customers feeling like they are being taken advantage of with extra fees. I have travelled on different airlines and all seem to be loading faster, with fewer people bringing both a carry on and a personal item. Now I just bring one item and it fits under the seat so I don't need to worry about finding a place in the overhead bins. Overall, across the industry, asking customers to pay for carry on baggage is fair because it allows customers to only pay for what they need, and it helps to keep the planes on time. Kudos to Air Canada for its approach - the desired result is achieved without customers feeling that they are being surprised and caught with unexpected extra fees.
I’ve wasted 7 hours of my time because of the delayed. ;(
My outbound trip on Air Canada was cancelled due to the strike. I had to cancel my return flight after booking with other carriers.
Flight issues, landing in Van rough. Attendant on flight to Vancouver was excellent. Delays in Edmonton not your fault but was frustrating
I did the posting for 45 years. I just retired. I’m the only seat in the plane but didn’t have any phone. It has to be mine so imagine seeing 13 hours on the flat seat with a belt that didn’t close all the rest was OK.
Flight was not affected by the Air Canada strike. Complimentary beer and wine offered on flight.
Due to the strike by AC flight attendants, my flight was cancelled. Very disappointing! A refund is being processed. This was not a Kayak issue. I will be sure to come back to Kayak in the future.
They canceled my flight, I had to rent a car, drive 14 hours. They tell to go on line for a refund, but only offer $24 for a $210 flight and you can’t get hold of anybody by phone and no help from staff at the airport.
Seats horribly uncomfortable. Air nozzles didn't work so very overheated.
Everything could have been better from the planes not being delayed to the rudeness of staff to it was just horrible will not use kayak again or Air Canada I can't see what would ever change my mind now
