Daily cleaning, installation of cabin HEPA filters on flights from Victoria to Yucatan
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Scores according to KAYAK customer reviews
Pros: "I was only a few minutes late and was not allowed to check in my bag or to board the flight."
Cons: "They could have let me board!!"
Cons: "Air Canada has completely gone down the tubes and super quickly."
Pros: "The flight wasn’t full, so I sat in my own row,?which offered spare leg room (I’m 6’2”). Time to fix the leg room issue on Rouge flights — it’s 2018."
Cons: "Crew seemed uninterested in general. On phones in back while people struggling to find luggage space. Coffee cups and plastic utensils, etc, stored in overhead bins so people at the back had to search for carry-on space elsewhere, again, without assistance from on board crew. Offered service only once and many were sleeping so didn’t get anything. The overall check-in process could be easier, as the app doesn’t always work as it should."
Pros: "Flight wasn't crowded and it was a quiet one."
Cons: "Rouge flight was sub par"
Cons: "seat pitch pretty tight."
Pros: "Great crew and smooth flight. Boarding is a bit stressful because storage is eaten up quickly by other passengers. Great movie selection and decent food. Thank you!"
Pros: "Not much. Crew was good but that is about it."
Cons: "Tight spaces packed in like sardines. FAA seriously needs to look at how these airlines pack us into these seats. Can barely sit in the set, no room to stretch legs, tray table hits my stomach, and I don't even have a big belly. When the guy in front reclines, cannot even get out of my seat. Chaotic boarding process without any order or instructions or announcements, poor food and entertainment."
Cons: "Our flight was delayed by 16 hours. We lost a whole day of sightseeing. We had tickets that we unable to use. Had to spend the night in a dumpy hotel. Ended up getting sick because of the all the stress. Several reasons were given for the delay but always different. I contact Air Canada to see if there was any compensation for the inconvenience. They have not replied in 2 months. The worst part was the rude and insensitive remarks by the inflight crew. Hope to never fly on Air Canada again"
Pros: "Friendly staff"
Cons: "No food selections available Better movie selections"
Pros: "Excellent flight attendants."
Cons: "I wish the plane had WiFi."
Pros: "The staff on board the plane were excellent."
Cons: "The wireless entertainment system is slow and glitchy and did not work on an older iPad. The food was subpar but by airline standards was middle of the road."
Pros: "Friendly staff"
Cons: "Old plane, no in flight entertainment"
Pros: "Needs wifi"
Pros: "Helpful and considerate staff when my friend was sick"
Cons: "The delays to leaving the airplane port."
Cons: "1, no food 2, pay for the luggage 3, very small leg room 4, too low temperature in the cabin and no blanket"
Pros: "We flew Toronto to Milan"
Cons: "Air canada doesn't know how to run an airline and should stop trying. They are hurting all of their passengers,and they do not care."
Pros: "The flight was quick. Great crew."
Cons: "My flight out of CLT was delayed but I was still able to catch my connection in Toronto so it all worked out."
Pros: "Crew were excellent, flight itself was comfortable once finally underway"
Cons: "My flight was delayed, never given an explanation. My bag did not arrive with my flight from Victoria to Toronto. I was never told why this happened, and I was refused entry through customs and forced to miss my connecting flight."
Pros: "Dinner was good, breakfast was meh."
Cons: "Air temp was hot. Food came with tons of plastic wrapping."
Pros: "The entertainment on board was nice because there were a variety of movies and things to do."
Cons: "The staff were often slow expecially during the boarding process."
Pros: "Short flight"
Cons: "Cramped seating"
Pros: "Fairly smooth flight."
Cons: "Mixed messages on the ground about our bags. We were told that they were checked through to Montreal. Some remained in San Francisco. Some got off in Toronto. This was not a Quantas flight, but an Air Canada flight. Their service was not great. On the flight from Montreal to LA there was no entertainment system and it took 2 hours to get a cold drink. The only food offered was for sale."
Cons: "Our flight was cancelled after already waiting through a 3.5 hour delay. The inbound flight was delayed due to weather, and as a result, there was no crew available for our flight. This left us stranded at Pearson at 3am with no Air Canada agents available for assistance. After a two hour wait on hold with Air Canada customer service, we were told the earliest flight we could get on was two days later. Unacceptable. We ended up having to buy tickets with WestJet. Weather delays are understandable. Not having sufficient customer service agents available for assistance nor having enough crew on call is inexcusable and incompetent."
Pros: "The seats were comfortable and the crew was friendly. We were re-booked onto another flight by the time we de-planed, which took some stress away."
Cons: "The entertainment selection needs more variety. The food choices were just okay. The flight was delayed and we missed our connection. Also, our friend received a food voucher for the delay while we did not. Boarding can be a little chaotic."
Pros: "See my other flight comments"
Cons: "See my other flight comments."
Pros: "Free movies and t.v. Friendly flight attendants On time flight and when delayed, everyone is very responsive about moving as quickly as possible. The ticket agents are much friendlier than other airlines"
Cons: "In a 2 hour 20 min flight, the flight attendant finally asked me for something to drink with only 45 min left in the flight. Why was only one person serving the whole plane? Also, we should be offered at least a complimentary snack of pretzels/peanuts. Lastly, the carry-on luggage "sizer" at the counter is way too small. My carry-on that I take with me all of the time didn't fit. But when I was able to take it on without using the sizer, it fit just fine."
Pros: "The price was decent."
Cons: "I was travelling with a 13 yr old and expected to be seated together when I booked. I didn't know I needed to pluck my seats if I didn't want to pay extra. The woman at boarding moved our seats, however, closer at boarding, which I thought was pretty considerate."
Pros: "Reliable. Easy to board. On time!"
Pros: "It was great."
Cons: "Like to be able to pick my seat ahead of time without a charge."
Pros: "Flight was good"
Cons: "No food and no snuks"
Cons: "Our connection in Toronto was toooooooo short for seniors 70 years old."
Pros: "Crew was surly overall on flight. On ground they looked bored-one on first leg of flight seemed hung over"
Cons: "Changed my flight home do my layover went from 1 hr 30 min to 5 hours!"
Pros: "The space I had for my feet and legs"
Cons: "The lights that had to stay on during a red eye flight"
Cons: "The flight was delayed 3 hours."
Pros: "The plane wasn't too bad; comfortable and plenty of movies to choose from; the only thing headsets and volum didn't work as well."
Cons: "Airport was a complete mess; I would say I will never fly out of Rome. Air canada wasn't too bad here since we didn't run into any issues with rebooking flights"
Pros: "Very fast flight"
Cons: "In flight Audio didn't work"
Pros: "It was on-time, left enough time to reach connections and my bag arrived."
Cons: "Flight was delayed over 4 hours due to Air Canada needing a mechanic to check and sign off on the tire tread on one of the wheels, the ground staff enforced the carry-on bag size arbitrarily and inconsistently, and the entertainment system froze up and reset itself at least 3 times on the flight. Apart from the captain, the rest of the Air Canada staff exhibited the usual bureaucratic and defensive behavior I have unfortunately seen multiple times before. They're expensive (with a nasty computer algorithm that raises the price by over $100 each time you browse flights. The first time I checked, it was $300+; by the 3rd time it was over $600. When I used a VPN, the price magically went down to $300 plus, which was still a lot) and the experience is generally unpleasant. I have to brace myself for their lack of common sense behavior every time I deal with them. If I didn't have to fly with them, I wouldn't."
Pros: "nothing It was the worst flight I ever took . Plane was ice cold like a freezer everyone on plane was very uncomfortable. It was 3 hours late after we killed ourselves running through the hellish toronto airport. The us terminal was very hot stuffy and seats were limited as well as food options. the great canadian bakery was not adequate for a 3 hour wait and burnt bagel smell was sickening"
Cons: "nothing other than our bags made it"
Cons: "We had to sit on a bus and wait 30 minutes to be taken to a different gate. The seats aren't comfortable and like most the seating is cramped with little space. Flight attendant was rude after I refused to take an aisle seat from my window seat."
Cons: "It was warm in the aircraft the entire time. Right after we departed beverages and food was served. A small thin cup was offered for a beverage. We were on the plane for 5+ hours (including a delay at the beginning). The beverage cart never came by again only a stewardess once with a liter square bottle and cups for water. I was parched upon arrival to Toronto."
Pros: "Great service (Business Class)"
Cons: "Delayed 1.5 hours due to fueling issue in YYJ (not Air Canada's fault) Breakfast (business class) never varies and is getting somewhat boring"
Pros: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Cons: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."
Cons: "The entertainment very bad the tv was yellow"
Pros: "The movie selection...and that is about it really..."
Cons: "The fact that they tried bumping me from my flight without giving a reason. My connector flight (also an Air Canada flight) was delayed so much in Detroit that we got to Toronto with just enough time to board and deal with the bumping issue. Also, my luggage was already on the plane to head to London which noone was worried about if they wouldn't have been able to get me a seat. There was little communication between staff members and nobody seemed bothered by this especially with a late arriving plane that they should have known about and had a way to deal with this issue. The crew on the plan keep bumping into me even though I wasn't in the aisle and never apologized. Totally would give a zero or 1 star (at best if it would let me). Totally will not recommend to anyone and will try to not fly with them again if possible."
Pros: "Plane is clean, seats were roomy, entertainment system is good."
Airlines flying from Victoria to Yucatan have enacted additional safety measures and adjusted policies to better accommodate travellers. Policies vary by airline.
Daily cleaning, installation of cabin HEPA filters on flights from Victoria to Yucatan
Masks required on board, masks provided on flights from Victoria to Yucatan
Social distancing seating
Middle seats unavailable to book on flights from Victoria to Yucatan
Testing for antibodies, testing for symptoms for flights from Victoria to Yucatan
Waiving of change fees. Search flexible flights from Victoria to Yucatan