Pros: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Cons: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."
Cons: "Very old cramped plane. I actually overheard the airplane say that it was tired and wanted to be replaced with one made in this millenium..."
Pros: "My seat mate"
Cons: "The flight attendant"
Cons: "The gate in Dallas changed three times, which caused me to walk all over the airport. Then the flight was delayed 3 hours with little communication"
Cons: "How about not being 4 hours late."
Pros: "Polite crew"
Cons: "Nothing. Easy going flight"
Pros: "Hours late at both airports and no one offered to give a refund or help with the Uber I’m now going to have to take to get home."
Cons: "Full flight, but exceeded expectations"
Pros: "Entertainment is great."
Cons: "Late and long flight, so bring your own food. Nothing to purchase"
Cons: "No window at the window seat"
Pros: "Arrived 5 minutes early which was great on a very late night."
Cons: "Didn’t make the flight because of previous flight was delayed"
Pros: "I was with Japan airline and they were amazing crew and amazing service with very good food"
Cons: "The seats and entertainment could have been better"
Pros: "Very attentive crew"
Cons: "Boarding gates"
Pros: "Crew was polite and tried their best to be helpful"
Cons: "I could not check in online before the flight and when I got to the airport, there was no way to check in with a Nexus card. Then they took a while to find my information. Then when I went to board the flight, I only had a Nexus card so they were reluctant for me to board."
Pros: "Friendly crew, comfortable and ON-TIME!!"
Pros: "Uneventful as it should be!"
Cons: "Non functioning personal lights for reading etc."
Cons: "Pilot or co pilot never spoke once. Was as if there was no pilot"
Cons: "The flight crew from PDX to CLT were not very customer service friendly. I was quite underimpressed."
Pros: "Awfully rude flight attendants Took multiple buses I guess American doesn’t pay good money to the airports"
Cons: "inadequate ventilation"
Pros: "Considering the price we paid for our tickets is the the only drawback I keep coming back to when I think about the VALUE of what I paid for.the entire flight. The overall experience was good throughout; from the airport on both ends of the journey to the actual inflight experience. I'm not sure how much of an influence the airline has on the airport part of it all, but the check-in process was good. The self check-in machines for AA were a little "buggy" and difficult to navigate but helpful staff was readily available as were the short lines. I am 6'2" and was impressed that I had adequate leg room in my seat."
Cons: "We paid a lot for our tickets even though they were purchased months in advance. Then when it came to seat selection, there was none. Our party of three, which was husband and wife plus friend, were all seated separately. We could have opted for "pay extra" seating, but even that did not get us together, so we opted out."
Pros: "eh, mediocre but usual service from a US airline. Just enough to get you from point A to B, but you’re exhausted once there."
Cons: "too little leg room, and quite uncomfortable seats, couldn’t relax and was cramping from being unable to move more than an inch."
Pros: "Great crew very friendly"
Cons: "Small plane"
Pros: "The boarding was efficient. The service was fine. The pilot was informative."
Pros: "On time"
Cons: "Cold cabin"
Cons: "Plane had not been cleaned"
Pros: "Flight attendants were helpful and friendly. Movies."
Cons: "Food-gross, but expected for pre-fab food."
Pros: "Nice new Aircraft. Good service. Reasonable food."
Cons: "Seats have little leg room. Like most....thry pack them in!"
Pros: "In general everything was good."
Cons: "There was no menu to know ahead what was coming so I could have decided before the meals came"
Cons: "Poor customer service"
Pros: "Cheap seat had leg room"
Pros: "The flight was good crew members was nice and professional."
Cons: "The seats are so uncomfortable"
Pros: "The AC was set at the right temperature, not too cold, not too hot, just perfect! We got to the destination sooner than expected!"
Cons: "Pay to seat next to my husband, our seats were separate before check-in. Not happy about this."
Pros: "Great crew and new plane."
Cons: "The seats are so small and almost no leg room. Very uncomfortable."
Cons: "Flight was canceled, so our young family had to spend the night in the airport because they couldn't give us a decent option to get back home. Second time we have had problems with AA"
Cons: "First class cabin smelled like urine and was filthy Does. It appear cabin was cleaned before flight was turned. Cookies and crumbs al over seat and in passenger seating area"
Cons: "The electronic screen that shows movies etc. needs to be updated. Some of the functions did not work and those that did work were very difficult to get to work well. Disappointing. Obsolete technology."
Cons: "Baggage was lost!!!!!"
Pros: "Segundo vieja con American Airlined y segundo fiasco. No vuelo más con esta ruta si la compañía que o uypera el vuelo es AA."
Cons: "Siempre embarque con retraso. Asiento poco cómodo, comida pobre, tripulación no habla español, el monitor de mi asiento el sonido no funcionaba correctamente y las películas escasas y fuera de temporada. En los dos vuelos que he realizado he tenido el mismo problema."
Pros: "the wntertainment worked."
Cons: "This is one of the worst flights I've been on in a long time. When I arrived to the airport they had not assigned me a seat and did so at the gate. I was in the worst sear on the plane. Very last seat on the plane by the lavatories and newr the flight attendants station. The flight attendants talked very loudly the entire flight. so loud I woke up and needed to watch a movie to drown them out. i wdoubt I will be back on American any time soon."
Cons: "Luggage did not arrive with us"
Pros: "Nothing, got food poisoning from the sub standard meal that apparently wasn't no fit for human consumption."
Cons: "Terrible good, overly surly service and broken luggage that made it across the Atlantic but couldn't make it from JFK to SFO without being thrown in assuming a 12 plus times. Worst trip I have flown in my lifetime."
Pros: "Courtesy turning off the lights during a night flight."
Cons: "Outdated aircraft. Newer models have an entertainment monitor and individualized charging stations on each seat."
Cons: "One of the flight attendants was pretty rude and quite short with passengers."
Pros: "SAME AS ABOVE."
Cons: "SAME AS ABOVE."
Pros: "Second leg when purchased extra leg room, that's the way all seats should be. We boarded timely but then left late. Free tv was nice although I didn't watch it."
Cons: "Don't like the glass of soda and they don't hand you the can but that's just me. Lare departure."